HP OFFICEJET PRO x476dw/X576dw ink expiration?

Anyone know if the new officejet pro x476dw/x576dw series printers have expiration periods on their installed ink cartridges?
I am considering the model as home office laser replacement. My printing workload is unusall in that it is infrequently heavy. I am after a durable device and this option provides a route away from toner dust and a cleaner home office environment.
Thanks.
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The inks in this printer do not expire. Here is HP's official statement on ink 'expiration': Ink Expiration - none of the Officejet Pro X-series printers are listed. The date on the ink cartridge is the date the warranty ends. The printer will stop when an ink cartridge runs out of ink.
I work on HP's behalf.

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HP Officejet Pro X476dw ink cartridge failure

I have a new HP Officejet Pro X476dw . It gives me Ink Failure for the four cartridges when I shut it down and turn it on the next day it starts to print but after a while it gives the same message . and so on I check the cartridge when it is working , it is already full of ink .
it is the ink which come with the printer in the shop they told me it shoud print at least 2000 pages using those inks .

@ SMOKEY DOG - I will need a little more information in order to help out. Do you have the same printer as the one listed in the title? Are you using genuine non refilled ink cartridges is the device? Do you have the printer plugged directly into a wall outlet to ensure that it is getting the proper amount of power? If the printer is not getting enough power, that can cause the printer to produce erroneous error messages.
I am a former employee of HP...
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Hp officejet pro x476dw MFP - making awful noises

We purchased a hp officejet pro x476dw printer after alot of research and lengthy discussions with HP Canada to determine the best printer which would meet our needs. We purchased it Oct 2014 and it quite working April 2015. We had not purchased the extended warranty. The printer makes an awful noise and then freezes and will not allow a restart. We are unable to get it to power off using the on/off button and must then just unplug it. After letting it sit for a period of time to "empty it's memory" we plug it back in and let it do its restart, which takes a very long time. Then it recognizes it was not shutdown correctly and gives us a warning message. What we have noticed is sometimes the print tray with the ink cartridges seems to get stuck mid position and no matter what we do it will not move. Then there are times we cannot get the ink cartridges to engage - they remain in the ejected position. Even if we take them all out and reinsert them there is no guarentee that this problem will not reoccur. If we bypass paper tray 2 and use tray 1 (the manual bypass) we can get it to print sometimes but the print quality is absolutely unreadable. And this is after we have completed numerous cleaning cycles. I have a 4 sec video clip of the noise. It sounds like gears grinding. Can anyone please offer some insight? SincerelyAl3201

@weirdharrell
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Thank you,
Omar
I Work for HP

HP Officejet Pro X476dw MFP switches itself on

My Officejet Pro X476dw MFP just switched itself on. It has been off for a few days; not sleeping, off. I waited for it to do something, but it did nothing. So I started the HP Utility to check whether the settings that govern sleeping and turning off and on had been changed. They hadn't. A few minutes later the printer seemed to be preparing to print something. It displayed a message, "Preparing n ...", where n counteed down to zero, and then the paper door opened but nothing came out.
Is this expected behavior? The printer's firmware is up-to-date. It is running in a Mac environment, connected wirelessly to an Apple Airport Extreme Base Station with a fixed IP address. Two MacBook Pro's running OS X 10.9.5 and an iPad 3 and an iPhone 4S running iOS 8.3 are also connected wireless to the AEBS.
Thanks,
Richard

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Officejet pro x476dw legal sized paper adf scan

Hi,
I have been using officejet pro x476dw for 6months, and I figured out that I can't scan 2-sided legal sized document.
Is it impossible to scan 2-sided legal size documents on ADF?
Do I have to scan them MANUALLY?
If this machine doesn't support 2-sided legal paper scanning, is there any other ways to make this work easy?
I often have to scan over 40 pages with 2-sided legal sized paper..
Please help me out experts....TT
I heard, Ricoh and Canon offer some drive to make it possible using software..
Does HP offer this kind of software too?...TT

The tray can be extended for legal size paper. Remove the tray and note the blue release lever on the left side. Releasing this lever will allow expanding the tray to legal size. After expanding the tray move the center slider to provide appropriate alignment of the loaded paper.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Sleep Mode on HP Officejet Pro X476dw Multifunction Printer

My printer use to go to sleep and in standby but for some reason it will not do that any longer. The screen stay lit all the time. I have chected all the settings and tried shutting down the printer and starting it up again. Also the latest firmware is installed.
Any solutions???

Hello @MRMALLON,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Multifunction and All-in-One.
The support page for your product may be helpful in the meantime: HP Officejet Pro X476dw Multifunction Printer
I hope this helps!
JERENDS
I work on behalf of HP
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Officejet Pro X476dw MFP not reachable

Hi,
out of the blue my Officejet Pro X476dw MFP turned 'not reachable' from my MacBook. Device is still connected to my Wifi network, no changes there since last use. I can print ok from my iPhone. I turned the device off and on again - no success. I turned the MacBook off and on again - same. I reconfiguered Wifi connection at device - same. I deleted printer from MacBook and tried to re-add but installation program couldn't find device. I tried to connect manually using IP address that was shown on device - 'device not reachable'.
I am running out of ideas, appreciate any help!
Thank you!
Maik.

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Officejet Pro x476dw MFP

Our Officejet Pro x476dw MFP leaves a line on copied and scanned documents when we place the originals in the feeder. If we copy or scan from the glass, no lines appear on the copies or scanned documents. We have cleaned the glass numerous times. Does not seem to make a difference.

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Cannot scan or copy with HP OfficeJet Pro X476dw MFP

I purchased an HP OfficeJet Pro X476dw MFP a few months ago. For about 1 month, everything was going great. Now I cannot scan or copy (although printing from various computers on my home network still works just fine). Whenever I try to scan (to either a computer on the network or to a memory stick) or a simple copy, the "magic wheel" just keeps spinning and there is a red x on the lower right of the control panel. Any suggestions? Calling the HP support desk has been absolutely worthless. I get put on hold, get transferred 3-5 times, and I literally cannot understand the people I am talking to.

Hi,
I suggest reading this post and following the same instructions provided orginally, as this is the Consumer Forums!
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Printhead-issues-with-HP-Officejet-Pro-...
Thanks.
I worked on behalf of HP.

Printhead issues with HP Officejet Pro X476dw MFP

I have a HP Officejet Pro X476dw MFP at my home office that I use for when I work from home. The printer was purchased about 8 months ago but get very little usage as its just used by me a couple of days a week at most when I stay home and work. I freezes once in a while like I seen other people complain about but today a whole section of the printheads stopped working completely, there are no streak just a white stripe going down all my documents. I tried cleaning the print heads and then it gave me an error telling me to restart the printer. I did and re ran the printhead cleaning utility. It finished the second time but when the report page printed out it was still the same. I think that the print head on that part of the paper migh have just died. This is really annoying since my last HP Printer was still going strong about 10 years after I purchased it and this one that I paid top dollar in comparison to my other options is pretty much useless after exactly only 2016 printed pages, I just replaced the first black cartridge last week. Has this happened to any body else, is there a way to fix it? The image below is the printout i got after the printhead cleaning showing the write stripe I get on every document I print or copy.

Printhead bar faulty.,Remove back cover, refix print head bar flex cables & try for luck...submit in HP authorised service center for print head bar replacement..

HP Officejet Pro X476dw MFP Wireless Connection Lost

Setup
HP Officejet Pro X476dw MFP (hereafter MFP) connected wirelessly to Apple Airport Extreme Base Station (AEBS). Two MacBook Pros (MBP) also connected wirelessly to AEBS. MFP has been assigned a fixed IP address which has been removed from the AEBS's DHCP range.
Problem
Sometimes (but not always) when attempting to print while the MFP is sleeping (but blue wireless light is still on) MFP is not visible to the Macs and therefore they cannot print to it. The HP Utility also fails to find the printer, displaying only the information that seems to be stored in Bonjour. Once, after an attempt to print resulted in the printer not being found, I tried to turn the MFP off. Until I canceled the print operation it wouldn't turn off.
I used to have an HP Officejet 6500 with wireless and can recall neither having to assign it a fixed IP address nor experiencing these problems.
Any thoughts? Do I have a problem that Bonjour and IP are both on? Is the MFP failing to respond to a wakeup signal from the AEBS?

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Install OfficeJet Pro X476dw driver on Win 7 Enterprise 64 bit w/o admin rights

Dear all,
I have an OfficeJet Pro X476dw for my home office and I would like to use this printer on my company PC. Unfortunately the standard Win7 Enterprise 64 bit installation does not come with a set of drivers for the OfficeJet Pro X476dw. Unfortunately my company does not allow the installation of not company certified drivers and they did turn down my request to certify the official HP drivers. Thus my question:
is there any readily built-in driver in Win 7 that could be used to run the OfficeJet Pro X476dw
Any advice is highly welcome!
Best Regards,
Vome
This question was solved.
View Solution.

Thanks Futoji,
Meanwhile I figured out how to solve it for my Win 7 Enterprise 64bit:
1) download PCL 6 Driver with Installer
2) Run the installer (which will fail)
3) get the extracted files (should be in c:\users\<profile name\App Data\Local\temp\<number> (you'll identify it via the most recent date, copy path)
4) kick-off the printer detection routine using "Add printer" > "Add a network, wireless or Bluetooth printer"
5) take the printer without port 3911 specification
6) Select "Have Disk ..." and provide the driver (paste path)
7) select HP OfficeJet Pro X476dw MFP PCL 6 driver
8) test
It did work out for me.
Best Regards,
Vome

Officejet Pro 8600 Plus says ink is empty when it is not

Each time I have to change one cartridge on the Officejet Pro 8600 Plus I check how full the other cartridges are. Typically the yellow one is 75% full and the other colours about 50%.
So I buy and install one cartridge. It doesn't matter if it is a black one or a colour one. I replace it with a genuine HP cartridge. That goes fine and comes up as now being full. But immediatly after this it tells me the other cartridges need to be replaced too. I go through all imaginable fixes (including a hard reset of course) but nothing changes - it still insists that the other cartridges are also empty. Of course it now won't print (unless I want to print in black only).
This means that every time I have to replace one cartridge I end up replacing all four. So now I have a stack of old cartridges that are at least half full but cannot be used - what a waste of money! How did HP design a printer like this?

Hello,
Understand that you are facing with replacing cartridge even though they still have ink.
Let me direct you this troubleshooting guide to clean the cartridge contact.
If you're still encountering the issue after cleanin, please refer to the below link to check if there is any out-of-date or missing drivers.
http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-Plus-e-All-in-One-Printer-series---N911/43...
Please let me know how it goes.
-Bryan-
*I am an HP employee*
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On a Mac how to set Officejet Pro 8600 for black ink only printing

How do I set up the Officejet Pro 8600 to print in black ink only (working from a Mac)? The printer was already installed and is functioning.

In the Print dialog box is a Black & White option.
You can also select Black & White printing from the Presets drop-down:
Hope this helps.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

OS 10.10 Yosemite and Officejet Pro X476dw MFP

After upgrading to OS 10.10 yosemite my scan to network folder no longer works but instead returns error message:
Incorrect credentials. Check your username/password and try again.
Username and password are correct. IP address and folder path are correct. Have re-started, re-entered username and password, etc. to no avail.
HP Driver Support website has no printer driver available for 10.10. (only a firmware update of some sort for 'fleet management')
Is there a driver available for 10.10 somewhere else?
Is there a work-around meanwhile if not?
If not does anyone know when an updated driver is expected to be available?
Thanks

I am having the same problem. I did the download of HP-Officejet-Pro-X476_X576-MFP_v12.34.0.dmg and ran the installer, but I still am getting the Incorrect credentials. message.
Your help is greatly apprciated.
Thanks
Gary

HP OFFICEJET PRO x476dw/X57​6dw ink expiration​?

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HP OFFICEJET PRO x476dw/X576dw ink expiration?