Hp Officejet Proo 8600 stuck on idle status

My printer will not leave idle status.  I followed the directions that others have posted about right clicking, removing printers and readding.  I did that and printer is still idle...any other suggestions

Hello drewjilljess and welcome to the HP forums!
I see you have an Officejet Pro 8600 that is always saying it's idle, which leads me to believe you are using this with a Mac computer. I will do my best to help you out
Now as far as I know (and don't get me wrong, I don't know everything ), the printer shows as idle on a Mac whenever it's not in use, so I would think it normal for it to show idle all the time. That leads to my next question though, which is, are you able to print or are you having issues? If you are experiencing issues trying to print, can you let me know what happens when you try to print?
When you respond can you let me know how the printer is connected to the Mac as well as which version of Mac you're working with? Thanks so much, hope to hear from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Similar Messages

  • Document stuck. can't delete it.HP Officejet Pro 8600.

    I have an HP Officejet Pro 8600 printer.  My document is stuck in print queue and won't let me delete it.  Nothing else can print.  This seems to happen on a regullar basis.  It happens on email, on word documents, etc.  I would like to get document out of queue so other documents can print and also stop the problem from happening.  thanks.

    Hello-
    Try these steps :
    First Stop the  Print Spooler. If you attempt to copy or delete any items in that folder while the Print Spooler is started, you will get an error stating that the items are in use.
    If you need help stopping the spooler just tell me your Operating System.
    Go to C:\Windows\System32\spool\PRINTERS. Usually when you get to the PRINTERS folder you will get a pop up message stating that you need administrator permission to enter the folder, and all you need to do is press Continue.
    There will be two items in the folder for every item in the print queue.
    If you are wanting to manually delete the print queue instead, you can just delete the items at that time.
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input !
    Thank You,
    Donald

  • HP OfficeJet 8600 Stuck on Idel

    I cannot get my printer to print from my computer  It is stuck on Idle or on "printing 1% but nothing ever starts to print. 
    I have tried deleting the printer and setting it up again, but cannot get the printer to print for me.  I'm using a Mac 10.7.5.
    Any advice?

    Hi CluelessinMn, and welcome to the HP Forums!
    I see you are experiencing print issues.  I would like to help.
    I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
    Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
    I would also suggest running your Apple updates:  OS X: Updating OS X and Mac App Store apps
    After the updates, I would recommend reinstalling the HP Officejet Pro Full Feature Software and Driver.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Officejet pro 8600 won't print

    Hi,
    I have an Officejet pro 8600 wireless with a Mac OSx 10.6. All has worked fine up to now - I have owned for a few months. Today it stopped printing for me. No error messages, just any print job stuck in the queue - Printer just says 'Idle' or 'Ready'. I have worked through HP's troubleshooting - and have tried all their suggestions - restart, unplug, delete and re-add printer, check wireless, to no avail.
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    And why can't there be a direct link to HP Support? I don't mind trying to solve the problem myself at first but when that doesn't work it would be nice to be able to call or IM someone at HP.
    Liz

    Hi Liz,
    Try resetting the print system, here's how .
    Don't forget to mark a post as solved if it fixed your issue

  • Officejet Pro 8600 - Macbook Pro and Macbook Air will not print

    Products:
    HP Officejet Pro 8600
    Macbook Pro (Mac OS X, Version 10.7.5)
    Macbook Air (OS X, Version 10.8.2)
    Question:
    Why did my Macs initially print fine, but now will not print at all?
    Full Story:
    I have a wireless network at my house that consisted of a 30mb cable internet, Netgear 900n, HP Officejet Pro 8600, 2 Dell Laptops with Windows 7, a Lenovo Laptop with Windows 7, and Dell Tower with Windows 7 - All printed just fine.
    The HP Officejet 8600 was added to my network about 2 months ago.  
    I added a Macbook Pro and a Macbook Air about 3 weeks ago.  Both Macs printed just fine for about a week.  Then suddenly they stopped.  I spent about 2 hours on the phone with HP Service, and they finally said it must be my router.  So I called Netgear.  Netgear was useless!  They wanted me to agree to charges for services before they would even discuss the issue.  
    Due to information provided by HP's service support, and because Netgear will not support their product, I promptly purchased a new router - an Apple Airport Extreme.
    The Macs recognize the printer, will print if hardwired via a USB cable, but will not print wirelessly to the Officejet Pro 8600.  The PCs print fine.  
    The frustration that is being felt is compound by the fact that the Macs printed just fine with the Officejet Pro 8600 2 weeks ago, and now the printer just shows "idle"... even with a new router. (see image below)
    Please help, I appreciate any support.  
    As a side note, the HP Service rep was very friendly, and definitely tried to support the HP Product, which is much more than I can say about Netgear.
    Thank you,
    This question was solved.
    View Solution.

    Hi,
    More likely the issue related with Multicast, which Apple devices relies on to communicate with teh device through the network.
    First try unplugging the router for 30 seconds.
    Plug it back to the power and wait for 2-3 minutes.
    Turn the HP printer Off and back On, then check for any difference.
    If the same persists, try changing your router configuration as following
    Note: the settings below are not related with the HP product, I provide you the steps as a best effor and those are only based on my own knowledge. you may try modifying the router settings at your own risk:
    Open the router configuration page (can be found listed as the Default Gateway by clicking the Wireless icon on the printer, then print a network configuration report.
    Click the Advanced tab.
    Click the Setup option from the menu, then click on WAN Setup.
    Make sure to uncheck the box next to Disable IGMP Proxying and Apply the changes.
    Click the LAN Setup on the same Setup menu.
    Set the RIP Version as RIP-2 and Apply the changes.
    Reboot your router and then check for any change.
    I hope you may find that information useful, you may also use the user guide below for further information:
    http://www.downloads.netgear.com/files/GDC/WNDR4500/WNDR4500_UM_07DEC2011.pdf
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet Pro 8600 Plus not able to use full features

    HP Officejet Pro 8600 Plus (Model No. N911h)
    Serial No.[Personal Information Removed]
    Windows 7 Professional Service Pack 1
    The printer is being used on the desktop as a network printer.  Windows Firewall is turned off.  Office uses Trend Micro Antivirus.  Able to use full features like digital fax, print, scanning only when Trend Micro Office Scan is offloaded.  Printer was taking dynamic port so created Standard/TCP-IP port created.  Even this did not solve the problem.  Trend Micro administrators say the port is open.  Not sure if anything particularly needs to be allowed by Trend Micro.  Spoke with HP support system over phone.  They are also not sure what is to be done rectify the problem.

    Hello,
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    Here is a list of the ports that needs to be unblocked. Hopefully this will help. 
    Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the
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    • Incoming (UDP) ports: 137, 138, 161, 427
    • Outgoing (TCP) ports: 137, 139, 427, 9100,
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    • UDP ports: 427, 137, 161
    • TCP port: 9100
    Photo card upload
    • UDP ports: 137, 138, 427
    • TCP port: 139
    Scanning
    • UDP port: 427
    • TCP ports: 9220, 9500
    HP device status
    UDP port: 161
    Faxing
    • UDP port: 427
    • TCP port: 9220
    HP device installation
    UDP port: 427"

  • Hp Officejet Pro 8600 Premium suddenly printed very slowly from PC

    Hi, and thanks for any insights.
    I have a client with an Officejet Pro 8600 Premium, and printing to this printer over USB has suddenly become very slow.  The dedicated PC is XP with 2 GB of ram and only using 40 GB on a 200 GB drive.  The printer has two trays, with tray1 dedicated to checks, and tray 2 for anything directed to plain paper.  The printer is not connected to a network, but dedicatd to this PC.  The PC is current with updates.
    Checks print at the normal speed, and copying prints at reasonable speed, but whejn printed from the PC anything directed to tray 2 prints at a snail's pace .  This is new behavior.
    I have printed status pages and performed print head and allignment processes.  Still, this behavior persists.
    I looked i the event log and saw nothing that suggested an evident system issue.  Windows update only shows Security Essentials updates for the duration during which the slowness started.
    The PC is not acting strangly in any other way.
    Any suggestion would be helpful.

    Hi,
    The information is very general, this applies for many HP printers:
    Solution 1: Use a lower print quality setting
    Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
    Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution.
    Solution 2: Check the ink levels
    Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
    CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
    For more information, see: Check the estimated ink levels
    Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution.
    Solution 3: Contact HP support
    Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.
    If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
    Cause: There was a problem with the printer.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • HP Officejet Pro 8600 is not recognised on the network

    HP Officejet Pro 8600 Printer runs on home network (wired) through PC with Windows Vista Business , Service Pack 2. I have printed off HP Configuration Page and the WINS status shows Primary (and Secondary) Server Addresses as 0.0.0.0
    Printer is visible on the network with an IP Address of 192.168.0.10 so I guess the question is how do I change the Primary Server Address on the printer itself? Or is there something else I should be doing?
    I have another printer (Photosmart 2610) on the network which works fine. I have swapped cables over between both printers and the Photosmart 2610 works with fine; Officejet 8600 does not work at all.
    I have run HP Diagnostic Utility - it finds Photosmart 2610 but not Officejet 8600.
    I'd appreciate any help going ...

    Do you have a wireless router? Have you tried just setting it up wirelessly?
    I work for HP.
    If the advice given resolved the situation, please mark it as a solution and Kudos so that it may be located easily by others with the same problem. Thank you. .....

  • HP Officejet Pro 8600 network problems

    HP Officejet Pro 8600 can't be accessed through router.  ROKU changed some settings in router.  What settings are a must?

    There are so many different settings.  Do you know which ones the ROKU changed?
    Do other wireless devices still connect to the router OK?
    In most cases the printer should adapt to changes unless they are the network name and password.  If you haven't tried ityet turn the printer off, let sit a minute then turn it back on again.  That will force the printer to negotiate with the router to get any settings changes.  If the blue LED on the printer does come back on lit (no blink) then the printer is communicating with the wireless network properly again and your problem might be with a IP address change. 
    Let me know the status of the blue LED on the printer after the power cycle.
    Please mark the post that solves your problem as "Accepted Solution"
    Sometimes it takes several posts back and forth to get to a solution - please be patient.
    I am employed by HP

  • Unable to Communicate with Printer. HP Officejet Pro 8600 N911g

    Unable to Communicate with Printer. HP Officejet Pro 8600 N911g {Removed for privacy}
    I cant even connect to the printer on IE, Firefox I get in just fine.
    I have it set to only warn of ink when printing so what fix won't work
    I noted my Firmware
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    Are you receiving any error messages when you print from the desktop? Its possible the print spooler is having issues which is not pushing the jobs to the printer. Lets restart the print spooler to get any old jobs that could be stuck in the queue removed.
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    After it restarts the spooler go ahead and retry printing. Let me know if this works.
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    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Windows 7 / HP OfficeJet Pro 8600: Unsuccessful Network Installation

    OS: Windows 7 Professional 64-bit
    Printer: HP OfficeJet Pro 8600
    My goal is to enable the "Scan to Computer" feature of my HP OfficeJet Pro 8600 on Windows 7, which doesn't find my computer when I try to use it from the printer's front panel touchscreen. The printer's connected to my local wifi network.
    In the setup program on the included CD, I've opted NOT to install any software aside from the "HP OfficeJet Pro 8600 Basic Device Software", which installs fine. I also opt NOT to install the "ePrint" web services or allow it to connect to the network for updates or share usage statistics or any of that.
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    This question was solved.
    View Solution.

    (I never managed to solve this, how did this get marked "Solved?") 
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    Windows (WIA) scan: Fail (no information given, other than instructions to reboot)
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  • HP Print and Scan Doctor can't connect to HP Officejet Pro 8600 Plus.

    My HP Officejet Pro 8600 has been working perfectly for the last 1+ years, up until 2 days ago, when it stopped printing jobs submitted from my Windows 7 desktop.  I've tried all manner of repair, thus far unsuccessfully, including
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    reinstalling drivers and firmware
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    Additional facts:
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    Hi @Sunshyn2005
    I timed-out waiting for advice, and contacted HP Support, who helped me get the printer back on the air.  While we didn't manage to root-cause it, in the course of trying various things, the tech disabled Norton 360's firewall, which then allowed connecting to the printer, and restoring print service, which remains up after re-enabling the firewall. 
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  • Officejet Pro 8600 Wireless Setup -Printing shows in Queue and then disappears. Not Printing

    I just received the Officejet Pro 8600 as a gift and loaded the set up software and  it on my wireless network.  When I try to print an email or a coupon, the command goes to the printer and shows in the queue. Then after several seconds, the printing queue (job) disappears without printing the document.  Does this command go through the HP ePrint function or the Network Officejet Pro 8600?  It shows the HP ePrint as being on USB.
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    This question was solved.
    View Solution.

    Hi @bksechols
    Welcome to the HP Support Forums.  I understand that when you send a print job to your Officejet 8600 printer that it goes to the print queue and then disappears without the print job printing.
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    I look forward to hearing from you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Officejet Pro 8600 won't save scanned document in searchable PDF or .rtf format

    HP Officejet Pro  8600 won't save scanned document in searchable PDF or .rtf format
    The scanner scans the document without a problem but when I select 'SAVE' and
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    Hello TrailsEnd,
    Welcome to the HP Forums!
    I understand you're receiving an error message "The HP scan application was unable to save the file to the specified location". I will do my best to assist you!
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    I worked on behalf of HP.

  • HP officejet Pro 8600 - Left margin on printer has shifted

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