Hp officejet4620

i just installed a  replacement  printer.
printed out a test alignment page, perfect.
cannot get it to print a document from word or open office
Help!

Hi @morriskwt   Happy Friday!
I'd be happy to help! I suggest using the HP Print and Scan Doctor first, it can resolve many printing and scanning errors, network connection or USB problems, driver issues, and port conflicts. Click here to download and run the Print and Scan Doctor>www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle. 
If you see only green check marks ( ), the tool did not find any problems.
If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
If you see a red X ( ), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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