Hp officejet4620
i just installed a replacement printer.
printed out a test alignment page, perfect.
cannot get it to print a document from word or open office
Help!
Hi @morriskwt Happy Friday!
I'd be happy to help! I suggest using the HP Print and Scan Doctor first, it can resolve many printing and scanning errors, network connection or USB problems, driver issues, and port conflicts. Click here to download and run the Print and Scan Doctor>www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks ( ), the tool did not find any problems.
If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
If you see a red X ( ), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP
Similar Messages
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On my HP printer Officejet4620 I get an error message "waiting for printer to become available". Help please?
Restart the computer and restart the printer. If you continue to have the problem the follow the steps Apple outlines in Reset Printing System feature article.
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I have the prompt on my my new generation ipad from officejet4620 series 1D9F2B that does not let me cancel or continue ,i already tried to reboot my ipad,i did the same to the printer. WHAT SHOULD I DO NEXT PLEASE HELP THANKS
HI vp11,
Are you trying to print a photo, email, or webpage ?
What exactly does the message say ?
Here is a link to a support page that will help you with troubleshooting your AirPrint issue.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP. -
Hpofficejet4620 driver for RT os for surface tablet
can't find driver for officejet4620 that works with Windows RT operating system on new SURFACE tablet from microsoft.
Hi,
Please try "HP ePrint" and/or "HP AiO Remote" apps. As long as your printer and your Surface RT are on a same network, you can print, scan (you also need "HP Scan and Capture"). Please use Windows Store search for the above apps and install on your Surface RT.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
Replacement ink for defective printer
I had an officejet4620 replaced under warranty, just installed 4 new ink cartridges. $65.00! unit replaced with a 4630, new model with different ink cartridges. Can I get replacement or a credit for my loss?
Hi @Timmyk,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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