HP Officjet Pro 8600 Plus (wifi) - printer keeps losing connection to Win7 PC

Hi, 
My 2 months old HP Officejet Pro 8600 Plus has started to lose connection to Win7 PC. Connection is setup using Wifi. This can be fixed by disconnecting and connecting printer to wifi again, but this needs to be done every time the connection is lost so it's not really solving the issue.
The printer has been working nicely with out-of-the-box setup for 2 months. The problem started to occur yesterday after installing a proposed automatic SW update to printer.
Any ideas how to solve this connection issue? (other than not installing any proposed updates if everything is working nicely..
Thanks,
Tuomas

Hi,
Try connecting the printer to the router using a manual IP address which should resolve this.
To assign manual IP refer link below.
http://www8.hp.com/h20621/video-gallery/us/en/customer-care/1972074076001/assigning-your-hp-printer-...
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Similar Messages

  • HP Officejet Pro 8600 Plus "unspecified printer problem"

    I just set up my HP Officejet Pro 8600 Plus e-All-in-One.  The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer.  When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer."   When I check the printer pannel, there are no problems reported.  The machine seems to print okay, but I'd like to clear up this error that is shown.  Any ideas?
    Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting.  Thanks.
    This question was solved.
    View Solution.

    HELP!
    I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
    Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
    I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
    I'm a step away from taking this back and buying an Epson.
    My experience with their support has bee stellar at a commercial printer level.
    This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
    any help will be appreciated.

  • How do I get the HP OfficeJet Pro 8600 Plus to print only black or grayscale? What is the procedure?

    How do I set my HP OfficeJet Pro 8600 Plus to print only black or grayscale?  What is the procedure?

    Hi, Looks like you have to do this from the aplications. Here is the procedure from its manual, page #36: 1. Load paper in the tray. For more information, see Load media.
    2. On the File menu in your software application, click Print.
    3. Make sure the printer you want to use is selected.
    4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
    5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and
    white, click the Advanced button, and then change the Print in Grayscale option.
    6. Click OK.
    7. Click Print or OK to begin printing Regards.

  • Hp Officejet Pro 8600 Plus network printing problems

    I hard wired my Hp Officejet Pro 8600 plus with an ethernet cable to my router to enable other computers on my network to print to my printer.  Several problems have resulted because of this:
    1. I cannot find my printer in the Device Manager: it shows as an "unknown device"
    2. Sometimes pdf files will print and sometimes they will not. Word and Excel files sometimes print, and sometimes don't.
    3. Sometimes documents will spool, but then I get the following message: "Unable to communicate with printer." Then it asks me to make sure all cables are connected and power is on, which is the case.
    I have tried all kinds of troubleshooting with information found in Hp forum and on Hp website. Finally, using the HP Print and Scan doctor, I deleted and reinstalled the printer and updated the Full software and drivers. Then I got a message saying "the printer is on your network, but the network software is unable to find it using the typical network discovery method. You can install the printer and operate it normally over the network using the IP address of your printer." I inserted the IP address and it took me through various steps to final installation.  I typed a short message into a new document on Microsoft Word and it printed, Then I tried to print some information from the HP website, but this did not print; it didn't even spool. 
    My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
    I have an Hp computer, running on Windows 7 Ultimate (64bit). I prefer to use my printer over a network ethernet cable instead of wireless.  Please help!

    techlearner3 wrote:
    My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
    I believe this is the cause of your problem.  First, try another known working port in the router.  Next, change the Ethernet cable with a known good cable. 
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP OfficeJet Pro 8600 Plus will print wirelessly but not scan

    I have a HP OfficeJet Pro 8600 Plus all in one printer/copier/scanner. It's worked fine for the several months I have had it. But now suddently the computer does not recognize the scanner. I am connected to the device wirelessly and can print but not scan. I haven't been able to figure out why the comptuer recognizes the printer but not the scanner. I uninstalled and reinstalled the device but still no success.
    Any ideas how I can get the computer to recognize the scanner? I am running Windows 8. Have not updated to 8.1.

    Hello Sarah1234, and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are experiencing scanning issues.  I would like to help.
    I would recommend powering off your printer and computer.  Once they are both down, I would recommend unplugging the power from your wireless router for 60 seconds, and then plugging it back in.  Once it has begun broadcasting again, power on your printer and computer.
    I would also recommend downloading and running the HP Print and Scan Doctor. Once you have launched the tool, select the 'fix scanning' option.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Officejet Pro 8600 Plus cannot print after OS 10.10 SW update

    My Officejet Pro 8600 Plus was working just fine with OS 10.9.  I got an email from HP that there was updated software for OS 10.10, so I  dowloaded & installed it, and now I get gibberish when I try to print anything -- a web page, email, Word document -- similar results for all.
    For example, for a Fitbit update email, the title "Weekly Stats" was printed, my name was printed, some images were partially printed, and all the remaining lines/descriptions were gibberish.  Maybe 20% of the characters were printed, the rest was blank space.  Looked more like Morse code than text.
    I reinstalled 3 times with the same results.  I installed the update via the app store, same results.  I used Time Machine to reset to yesterday, no impact, same results.  I can scan just fine.  Have not tested faxing.
    My HP Laserjet Pro M401dne was also updated and it still prints fine.
    Can I get and reinstall the OS 10.9 SW?
    Thanks in advancxe for any assistance.
    Kent

    Hi,
    Please check the following link first:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04473034&tmp_task=prodinfoCategory&cc=us&dlc=en...
    and the following link shows how to install new patch:
      http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04469325&tmp_task=useCategory&cc=us&dlc=en&lc=e...
    Good luck.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Officejet Pro 8600 Plus copy prints with black streaks

    I just bought an HP Officejet Pro 8600 Plus and it seems to work great at printing; however, when I tried to copy something, the copy came out with black streaks that nearly render the print illegible and are the most dark/condensed towards the left hand side of page.
    How do I fix this problem? 
    This question was solved.
    View Solution.

    Hi,
    It could be due to the scan calibration issue during power on.
    Power off the Printer, make sure scan lid closed properly. Now power it on, it will do scan calibration.
    Now try to do the copy and see the results.
    Hope it will help you.
    Click on the "Thumbs up"button on the left to say "Thanks"
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • Officejet Pro 8600 Plus wont print from Mac 10.5.8

    Hello,
    I just purchased the Officejet Pro 8600 Plus and I'm running it wired through my router.  I'm able to print with my PC, my IPad and my phone but I cant print with my mac running OS 10.5.8. 
    When I try to print it puts the document in the print que and says "printing" but nothing happens at the printer.  I can scan to my mac from the printer and everything seems to indicate that the printer is connected.   
    I have downloaded the latest HP driver for Mac 10.5.  Also i have reset the printer (holding down the option key while deleting the printer from the system preferences) several times and re-added the printer.  Still nothing.  
    Any ideas?
    Greg

    Reset the printing system:
    - Go to System Preferences > Print & Scan
    - Option click the '+' sign and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • I only want my HP Office Jet Pro 8600 Plus to print in black and white

    I have an HP Office Jet Pro 8600 plus and I only need it to print out word documents and do not need color. For some reason the printer requires me to refill my yellow ink in order for me to print a document in greyscale. How can I change the settings so this doesn't occur?

    Dear neurogeek,
    Please follow the steps of this document:
    http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322915/m...
    I hope you find it helpful.
    Greetings.
    * I am not an employee of HP, my work is voluntary.
    If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
    I am not an employee of HP, my work is voluntary. If this answer has been helpful and clarifies or solves your problem, please click the button
    and click on the icon if you want acknowledge the assistance.

  • Officejet Pro 8600 Plus wireless printing dilemma

    Hello,
    I recently purchased the Officejet Pro 8600 Plus for my dorm room in college. However, the school requires all devices that want to use its wi-fi to register their IP addresses through detection software in addition to the default log-in information just to use the wi-fi. Now, here are the items I currently have:
    - the printer itself
    - the printer USB cable
    - a few ethernet cables
    - a personal router
    - an ASUS wireless dongle (plugs into PCs via USB, has ethernet port but the device itself can create a hotspot and its own "network")
    - one of the built-in school routers (high up on the wall)
    The question is, is there a way I can set up any type of wireless printing in my dorm room? Is it possible to buy two wireless USB attachments that hook up wirelessly to my printer and computer, acting like bluetooth? Thank you!

    Range extender improves the signal strength and cover a bigger area, but adds an extra layer of communication so will have slower response. It helps connecting devices far apart, but may cause delay and "loss" of communication, especially "two way" communication which is the problem you are experiencing.

  • HP Officejet Pro 8600 Plus only printing blank pages

    Hi, My HP Officejet Pro 8600 Plus currently only prints blank pages.I've gone through the following troubleshooting steps-Soft reset-Hard reset-3 levels of print head cleaning-Replacing ink When I  try to realign the print head, an error pops up saying that there may be a jam, but I cannot see anything blocking it... I know the printer is out of warranty, but if there are any other troubleshooting steps, please let me know. Product Number: cm750a Kris  

    Hey there Kris, Welcome to the forums! I read about how your Officejet 8600 Plus is only printing out blank pages, and I'd like to help! I have a few ideas in mind that you could try and I hope they work! You mentioned that you are seeing a "jam" error, so I would like you to try out these guides:A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 e-All-in-One Printer SeriesA 'Carriage Jam' Message Displays for HP Officejet Pro 8600 e-All-in-One Printer Series (N911) Please try making copies afterwards and if the copies work, try printing. Let me know the results!

  • Hp officejet pro 8600 plus stops printing in the middle of printing

    I have the HP Officejet Pro 8600 Plus, it is setup wireless. It will print fine sometimes then it will print half of a page then pause or stop ???? I am using my IMAC computer. Has anyone had this problem, I am wasting too many sheets of paper.

    yes, I have the same problem... and as I print many Invoices at a time, it really slows things down.  It is wireless as well. It never did this at the beginning. It's only a month old.... where's the fix please HP!!!!????

  • HP Officejet Pro 8600 Plus (UK purchase) will not connect to wired ethernet network

    Hi
    We have an HP Officejet Pro 8600 Plus (purchase here in UK approx 9-12 months ago) which has sort of worked OK wirelessly but finance industry compliance requirements now require me to connect to it by normal ethernet cable. 
    When I disable wireless and plug in a (tested and working) ethernet cable it does nothing.  I have done a factory reset (via the screen menu) to remove any previous settings.  Turned off, turned on, still nothing.
    I have restored Network defaults also using the menu command within settings - network; no difference.
    In Network - wired summary the screen says:
    IP: Not applicable
    MAC: xxxxxxxxxxx (not for sharing here)
    Hostname: xxxxxxxxx (not for sharing here)
    Wireless Direct: Off
    I have tried it with IP settings turned to Automatic (DHCP) - no joy.
    I have tried it with IP settings turned to Manual(Static) - when i then type in the static IP address that is within the router range (but outside the DHCP reserved range) as soon as I press Done, the settings are lost i.e. 192.168.0.102 - push 'Done' and the IP goes back to 000.000.000.000
    The same when entering the default gateway and subnet masks.
    I have restored to defaults several times, tried manual and DHCP several times, no joy.
    Please let me have some serious suggestions at the earliest opportunity.  Just to reiterate I have tested the network connection and cables with other ethernet equipment and they are working.  My questions include:
    1.   Anyone know how to make this printer actually store the manually entered IP addresses etc?
    2.  What am I missing about the wired setup?
    3.  Is this a known issue?  Is it an issue with the hardware ethernet socket or something?
    4.  Also in this forum there are references to a Hard Factory reset that is apparently different to the menu 'Reset to Factory Defaults' but links to an article about it just give a 404 error, not found.  [Does HP actually have two different levels of Factory Default and if so, God knows why!  Does anyone know a working link to this information please?

    Hello Qw8, welcome to the forums!
    I read your post about not being able to successfully install your Officejet 8600 Plus to your wired network. I will do my best to find suggestions for you to try. I would first like to know which Operating System you are installing the printer on to help me with my research.
    If you haven't already, run the installation (HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Drivers) with your security and firewalls disabled to see if the proper connection can be made.
    I do see you ask about other resets and there are others however, at this stage they may not be needed. If they are, I can send you a private message at that time with that information.
    Please let me know your OS and we will go from there!
    Have a wonderful weekend
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Officejet Pro 8600 Plus duplex printing not working

    I am running Mac OSX leopard (10.5.8) and just bought the officejet pro 8600.  Everything seems to work great except I can't figure out how to print on two sides.  The option isn't allowed in page setup
    I have checked the settings on the printer and can't see anything to indicate how to switch on the option for double-sided printing.
    Thanks in advance for the help.
    This question was solved.
    View Solution.

    Hi,
    Please follow the steps below to configure the driver for automatic duplex printing:
    1. Verify the duplex-printing accessory has been installed properly. To verify this open the System Preferences and go to Print & Fax. Open the print queue of your printer. Click on Printer Setup and from the tab menu choose Driver. Verify the box next to HP Two-sided Printing Accessory (Duplexer) is checked.
    2. On the File menu, select Print. The Print window appears.
    NOTE: The Print window might be minimized. Click the blue triangle next to the printer name to see all available settings.
    3. In the expanded Print window you will find next to Copies the checkbox for Two-Sided. Check the box.
    NOTE: If the checkbox does not appear within the specific application print dialog, skip this step.
    4. To select the binding type click the lowest selection box listed as the name of the program (e.g. TextEdit)
    Will appear as Copies & Pages within Microsoft Office applications.
    5. Select Layout from the drop-down menu.
    6. Set the Two-Sided option as Long-Edge binding (Portrait), or Long-Edge binding (landscape).
    You may save the settings for future use by clicking Presets > Save Current Settings as Preset...
    Please let me know of any problem,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Hp officejet pro 8600 plus will print but won't scan.

    Recently I had some kind of software conflict with my printer in Windows 7 so I deleted it and reloaded the printer software. I selected enable scanning at set up. It is a network printer and everyone can print to the printer. When I went to scan today the printer sees my computer and will let me select scan but I get a screen error on the computer and then the printer says the scan was unsuccessful. I checked the IP address which of course is good.
    The Error says "Scanner Unreachable" X Scanner communication cannot be established. Ensure your product is powered on..... If you are installed using a cable check it...... If you insalled this printer by IP address then you might need to update IP address....... If you are running firewall software, it may be blocking the scan communication. Go to HP.com/go/wirelessprinting for help. -"
    I turned off my firewall and my virus software and I get the same error. I restarted the computer, router, modem, and printer a couple of times. The frustrating thing is the printer sees the computer from the touch screen but just won't complete the scan.
    Any suggestions?

    Hi AccessRE,
    Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
    To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I see that you are having an issue scanning to the computer over the wireless network.  Please click on the following link for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
    Please write me back if you are still having issues.
    If I don't hear back from you today, I hope you have a great Monday.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

Maybe you are looking for