HP Oj 8500 A909g upper part of touch screen defective. Unable to access tools menu.

Upper portion of touch screen is not working. Can anyone suggest an alternative way to push wireless network configuration to this printer?? i.e. the *# menu with a number sequence. I am setup and printing via USB, but solutions center cannot see printer wirelessly and since it's hard connected I can't find anywhere in that software to push the network config from the computer. Computers previously connect to my old DSL network, it worked there btw, run both XP, Vista, and 7. All printed to the 8500 flawlessly. the printer functions normally. It's functioning normally via USB, but computers are scattered all over the house. We were forced to drop ATT DSL in favor of Uverse and of course, new network config. Can any one suggest an alternate to the defective touch screen? I have done a factory partial reset via *#, 1,2,3. I'm hoping that another number sequence will bring up network configuration menu. Thanks for reading this anyway. Fredad6l

It appears that you just need to get the printer on the new network as a result of provider equipment change, but not able to because the touchscreen button is not responding.
While I may not be able to help with the touchscreen, there is an alternative way to get this pritner on a network.
The alternate way will require a computer on the wireless network and a USB cable for this process. I recommend having all printer software uninstalled before continuing as it will make things a little easier for this alternate method.
Once you have that (sounds like you already do), follow Installing the Printer Software on a Wireless or Wired (Ethernet) Network to get it on the network. Specifically, look for the section labled Method 1.
With the printer uninstalled completely, these steps summarize what needs to happen:
1. Start the install from CD or from a download. Leave the USB cable disconnected for now.
2. During the installation, choose through network and not USB. At this point, the software will recognize the printer is not on the network and prompt you to connect the USB cable (may come later after this step).
3. The computer will share the wifi connection information with the printer.
4. At some point, you will be prompted to disconnect the USB cable.
5. At the end, the printer should be on the wifi network. At this point, uninstall and reinstall the printer on the other computers if they have not picked up the printer automatically.
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< Email Edited By Host >

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View Solution.

Hi,
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Message was edited by: Allan Sampson

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HP Oj 8500 A909g upper part of touch screen defective. Unable to access tools menu.

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