HP OM : OVepmessageactionserver service gets stopped every time we try to restart it

Question

Hi,
We have OMW ver 9.00.00231 installed in windows 2k8 server. I got an error while I was working with LogFile monitoring policy. I am attaching the error below:
"Faulting application OvEpMsgActSrv.exe, version 6.0.94.34, time stamp 0x50f6e141, faulting module ntdll.dll, version 6.0.6002.18881, time stamp 0x51da3d16, exception code 0xc0000005, fault offset 0x0000000000048f12, process id 0xcf8, application start time 0x01cf8f98fe24a8c1."
I restarted the system since I had the error saying that the management server was unable to forward the messages as email, since then I am unable to login to the console. The ovepmessagesActionServer service
and the OvepstatusEngine service starts and stops immediately.
FYI, I have done the below activites to make the server up (seeing similar forums):
1) When I restarted the server there was windows updates happening which I removed later on all the patches that were updated during the restart.
2) We didn't install any hotfix on the management server since last year and this issue we are facing for the very first time, even doing nothing on the server
3) I have executed the below steps too:
vpstat -3 -r stop
net stop winmgmt
vpstat -3 -r start
vpstat -3
vpstat -p
4) As given in a forum, in the sql database (openview) I have executed the below query:
select count (*) from ov_ms_keyrelationcache where messageid not in (select
id from ov_ms_message);
if it's value is more than 0 ,delete is using :-
delete from ov_ms_keyrelationcache where messageid not in (select id from
ov_ms_message);
5) Also executed,
 -  truncate table OV_MS_Message
- truncate table OV_MS_Annotation
- truncate table OV_MS_KeyRelationCache
But of no use till now, expecting your help asap..
Regards,
Saravanan.M

Answer 1

HP all-in-one 6500A has worked fine until this afternoon.  Now I am getting Paper size mismatch error message.  Uninstalling and reinstalling driver did not help.