Hp pavilion 1012tu usb 2.0 ports are not working

my hp pavilion 1012tu USB 2.0 ports are not working only the 3.0 port is working

Try this:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01893385
or
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03327635
Wish you luck,
Karthik
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