HP Pavilion 14z-n200 Touchsmart CTO Notebook touchscreen not working after update

More than a month ago I updated my HP Pavilion 14z-n200 Touchsmart CTO Notebook and after the required restart I noticed that the touchscreen had stopped responding. I have searched the forums and found that other members of the HP Pavilion Touchsmart family had the same issues, but their solutions have not solved the problem with my specific PC. Any help would be great! Thanks

Hi @Cbird22 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion 14z-n200 TouchSmart CTO Notebook and the Touchscreen not working correctly. If you follow this document it will show you how to correct this issue.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Hope this helps.
Thanks
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HP Touchsmart 320-1030 Touchscreen Not working after update

Hello I bought a hp touchsmart 320-1030 pre loaded with windows 8 and once i took the free update to windows 8.1 my sound driver and touchscreen driver went. I managed to get a sound driver working but I cannot figure out this touchscreen problem. I see there are no windows 8.1 drivers but i cant find a windws 8 driver either. What should I do?
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Terrence, welcome to the forum.
From what I have read, you will need the video driver for the computer. This should solve your problem with the touchscreen.
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TS 14 Notebook touchscreen not working

The touchscreen for my HP Pavilion Touchscreen 14 Notebook (E1K07AV) has not been working for a few months (purchased 12/2013). I've tried all of the "fixes" suggested on your boards: updated, restored, Diagnostics UEFI (all checked out normal/working), PC settings (it finds "Mobile PC Display" Full windows touch support, but it doesn't respond at all to calibration), screen clean, etc. Please advise next steps and why this is happening.
Thank you-

Hello @elenatc1,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that the touchscreen of your notebook computer is not working, and I would be happy to assist you in this matter!
To re-enable the touchscreen functions of your notebook, I recommend following any missed steps in this document on Troubleshooting touch screen issues in Windows 8.
If the touchscreen still is not working, I recommend returning your system back to a previous restore point to when the touchscreen was working. This can be done by following this document on Using Microsoft System Restore (Windows 8).
If the issue persists, I recommend performing a backup and recovery of your Operating System. This can be done by following this document on Backing Up Your Files (Windows 8), as well as Performing an HP System Recovery (Windows 8). This should help return your system back to factory defaults.
If the touchscreen still does not work after following all of the steps mentioned above, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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Touchscreen is not working after updates on Windows

Hi
My touchscreen stopped working after the Windows updates on my laptop froze. I have went through all the settings of the pen and touch and others to resolve this problem and unfortunately it is still not working. I have also rebooted the laptop to factory settings as well as updating all the things which needed to updated and updated softwares from the HP website recommended and I have updated the BIOS but still the touchscreen is not functioning.
I hope you can help.
Thank You
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According to the message you have recently posted I would like to confirm that this could be a hardware issue and I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer
You can also Check your warranty Here to verify the warranty status
Hope this helps, for any further queries reply to the post and feel free to join us again
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Iq504 touchscreen not working after reformat to windows 7 ultimate 64

i read the link that said load touchsmart app update first then clock then web cam etc.i did that and touchscreen still did not work does anyone know what im doing wrong?

Hi asalamk,
The FN keys are controlled by Value Added Package and Flash Cards Support Utility. I think you have forgotten to install these tools
You should check the Toshiba page again and download both tools. Start with installation of Value Added Package then restart your notebook. After this install Flash Cards Support Utility. Once again restart and all FN keys should work properly now.

Touchscreen not working after reformating

I had to reformat my computer and everything is working fine except for the touchscreen. I reinstalled the pen driver but that work. When i try to go to "Pen table properties" in control panel is says "a supported tablet was not found on the system". I'm guessing that the tablet driver was not installed but I cannot find this on the HP website. I don't have my digitier pen anymore and i don't care about that, i just want to be able to use my finger with the touchscreen like I could before. Please help.

Hi @Licif
Welcome to the HP Forums!
It is a fantastic place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you have reformatted the hard drive and everything is working except for the touchscreen.
How did you format the drive, did you do a factory recovery?
Here is a link to Troubleshooting Touch Screen Issues in Windows 7
If this has not worked I suggest you install the original drivers using recovery manager and then run the HP support assistant for updates.
Using Recovery Manager to Restore Software and Drivers (Windows 7)
Have you Using Automated Troubleshooting (Windows 7) to overcome this difficulty.
If the issue remains I would do a full factory recovery. This return back to its original condition. Performing an HP system recovery (Windows 7). During the recovery you will be presented with an opportunity to backup your personal files to prevent loss. If you have not done one, it is the perfect time. Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
If you used another method of reinstall your Windows 7 and you did not create recovery disk, if you are in the US you can order them by following the links on the driver page. If you are not in the US please call HP support and inquire about obtaining a recovery kit.
You may consider contacting HP support at any time for assistance. They can remotely access your system to help locate and resolve difficulties.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck and Happy New Year!
Sparkles1
I work on behalf of HP
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Touchscreen not working after windows 10 update.

Hello,I own an HP-Pavillion 15-n287cl touchscreen laptop. I updated my operating system today to windows 10, but after finishing the update my touchscreen dosen't seem to work. In fact it is not even reognized under the human interfaces tab in the device manager. I have tried intaling the HP drivers from the support assistant and the website but it still dosen't work. Any help on this would be much appreciated. regards.

It is not quite so simple.Windows 8.1 and Windows 10 do have native suport for touchscreens. There is the consideration that Windows 10 is a brand new OS. It has only been available to the general public for a single day. I am upgrading my current HP loaner HP Omen to Windows 10 Pro as I type this. I will know if the touchscreen works when it is complete. I am sure you don't completely rely on the touchscreen for input to the operating system. I only use the touchscreen once in agreat while if I even think about it. Wait for a few days and keep on trying the Windows update option. It will take some patience on your part. edit: The Windows 10 Pro update is complete. The touchscreen is still working just as it did before.

TOuchscreen not working after WINDOWS 10 UPDATE. - HP 11-n002tu x 360

I need help. after updating to windows 10... my laptop's touchscreen is gone.NO HID Driver, NO PC Tablet settings. none. PLEASE HELP... :'((

It is not quite so simple.Windows 8.1 and Windows 10 do have native suport for touchscreens. There is the consideration that Windows 10 is a brand new OS. It has only been available to the general public for a single day. I am upgrading my current HP loaner HP Omen to Windows 10 Pro as I type this. I will know if the touchscreen works when it is complete. I am sure you don't completely rely on the touchscreen for input to the operating system. I only use the touchscreen once in agreat while if I even think about it. Wait for a few days and keep on trying the Windows update option. It will take some patience on your part. edit: The Windows 10 Pro update is complete. The touchscreen is still working just as it did before.

HP Pavilion 17" AMDA10 F2 F3 brightness control not working after win10 install

After installing windows 10 my brightness controls F2,F3 stopped working. I found this out because after the install my laptops display was super bright and i tried to tone it down using the function keys.I did download the AMD catalyst control and can turn it down there, but my function keys for it are not working, is there a planned update to fix this issue? Thanks

Hi there , Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. Have you tried in the Device Manager to update the driver that is currently installed? In the device manager try selecting find new hardware. At this time, I have a document to assist with Using the Function Keys. You can uninstall your keyboard driver, restart your Notebook, then reinstall the drivers. The HP Support Assistant can help you. Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating for Windows 10. Here is troubleshooting when drivers are not available yet. Updated Windows 10 drivers will become available on the HP Drivers and Downloads Page for your product. They will be released as they become available to HP. Have a great day!

Re: HP Pavilion 11 - x360 touchscreen not working after windows 8.1 update

Having the same problem with the same Laptop. Yes, full shutdown, numerous times. All Windows Updates addressed. First problem is that there is no programme installed called "Tablet PC Settings" - probably because it's not a tablet ? When I go to Perform UEFI Hardware Diagnostics tests to detect problems with the notebook touch screen hardware. This tells me there is no problem with the hardware, so it seems to suggest it's a software issue. I am loathe to do an entire system restore based on something that should probably be easily solvable.

Hi again riceuten, Thank you for the quick reply! All notebooks with Windows 8 feature Tablet PC settings and other touch screen-related features, regardless of whether the notebook features a touch screen. This is used as an operating system default. If you have already attempted to configure the touch display, and enabled the touch screen driver in Device Manager, then the only remaining step is to perform an HP System Recovery on your computer. This will help rule out any remaining software issues that may be contributing to this issue. This can be done by following the steps in this resource on
Backing Up Your Files (Windows 8), as well as Performing an HP system recovery (Windows 8). This should return your system back to factory defaults.
If the issue continues, please contact our technical support for further assistance in this matter by clicking the link below to get the support number for your region.
www.hp.com/contacthp/ If you select "United Kingdom", and enter the product number of your notebook in the search box to the right, it should come up with the necessary contact information.
Best Regards

Re: hp stream x360 touchscreen not working after fresh install

Hi I am having the same issue and the solutions you have suggested seem not to work. Is there no where the driver for the touch screen is available as this seems like the basic issue and quite a common issue for anyone who clean installs their stream PC? I am happy to purchse a restore disc, however this doesn't seem to be available either in the support section. Can you please help! Thanks Fuzzbubble

Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community! I have looked into your issue about your HP Stream x360 and issues with the Touchscreen. Here is a link to troubleshoot the Touchscreen. In the link you will notice a configure the touch display. This is the section you will need. Do you see anything in the Device Manager that has a yellow question mark on it? I hope this helps. Thanks.

Pavilion dv5020ca sound will not work after updating xp to vista home premium

HP Pavilion Dv5020ca windows vista home premium
After upgrading from xp to vista the drivers for my sound card will not install and the error message i recieved was
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This question was solved.
View Solution.

Hi:
See if installing the XP audio driver works...
Download and run this driver. If it automatically installs the audio, great. If not...close out of any error windows.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-42513-1&cc=us&dlc=en&lc=en&...
Go to the device manager and click on the multimedia audio controller needing drivers.
Click on the driver tab. Click on update driver. Select the Browse my computer for driver software option and at the bottom of that window, select the Let me pick from a list of device drivers on my computer.
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Hp pavilion dv7-4152si subwoofer not working after updating bios

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Hi
I'm experiencing the same issue with my dv7-4152si. Have you find a way to resolve this issue?
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Hello theow,
Welcome to the HP Forums!
I understand the touch screen on your notebook is not detected after updating to Windows 8.1.
This would be the best place to start: Troubleshooting Touch Screen Issues in Windows 8. This is a great document that covers touchscreen issues from start to finish. Do not be alarmed that it states the document pertains to TouchSmart PC's, as the steps are the same.
It would also help to know which product you are using so I can give you more detailed information, such as driver downloads.
For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
Hopefully this gets you going!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

HP Pavilion 14z-n200 Touchsmart CTO Notebook touchscreen not working after update

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