HP Pavilion 15-n210eo Notebook PC - Error at startup.

Hello. I am having problems with my laptop. I was using it a few days ago. When I started it up again the next day, it stood "Preparing Automatic Repair." Then this message comes up - 
Recovery
Your PC needs to be repaired
A required device isn't connected or can't be accessed. 
Error code: 0xc0000185
You'll need to use the recovery tools on your installation media. If you don't have any installion media (like a disc or USB device), contact your system administrator or PC manufacturer.
There is also some options, - Press Enter to try again, F8 for start-up settings, and Esc for UEFI Firmware settings.
When I press F8, the screen goes black, and starts blinking a few times, - but nothing happens. The screen goes back to the recovery message. I was able to press F8 once, and get the settings, but after that it has stopped working. 
I ran some tests through diagnostics, and these tests failed
Type: System (Q) Result: Failed Failure ID: 9LW27S-72X74P-MFPV61-60S703 Description: Hard Drive 1
Type: Hard drive Result: Failed Failure ID: 9LW27S-72X74Q-MFPV61-61DF03 Description: Hard Drive 1
Has my Hard drive stopped working? I have had my computer for about two months, and I've been careful with it. 
Any way to fix this problem? 
It would be wonderful with some answers.
Thanks. 

Hi
The Hard drive on the unit has failed and needs a replacement as unit is still covered by warranty i would request you to call HP technical support and get the part replaced.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Similar Messages

  • Hp pavilion g6-1301TX notebook recovery error;

    My hp pavilion g6-1301TX  notebook  (s/n-[Personal Information Removed]) is showing error while taking recovery media creation. The recovery for 1st disc is successfully done but it shows error on second disc & whole process get interrupted.
    plz help,
    yours
    Ashadul

    Hi:
    The only graphics driver you should install for your model is the AMD graphics driver which will install both the AMD and Intel GPU's.
    If you installed the Intel graphics driver from your PC's support and driver page, that could be preventing the correct AMD driver from installing.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-99756-1&cc=us&dlc=en&lc=en&...

  • HP Pavilion 17-e066nr Notebook Laptop Motherboar​d Replacemen​t

    I just replaced the motherboard on the HP Pavilion 17-e066nr notebook laptop, and during startup I get an error saying the the serial number, model number, and product number is not recognized.  Is there any way to input this information?  I tried to enter BIOS, but it won't let me change the info. 
    This question was solved.
    View Solution.

    Hi,
    In this case you have to call HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
     http://www.hp.com/cgi-bin/hpsupport/index.pl
    They will help you.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Notebook Recovery Error HP Pavilion g6-2129nr

    My hard drive crashed and I installed a new one, now I am attempting to run the Windows 7 Recovery Media on Pavilion g6-2129nr and I keep getting "Copy File Fails: From D:\Preload\Base26.SWM - TO:C:\RM\Image\Base26.SWM

    Hi @Lipsey1 ,
    Welcome to the HP Forums!
    I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I understand that your hard drive crashed and you have replaced it.
    Now when you try to do a recovery you receive this error""Copy File Fails: From D:\Preload\Base26.SWM - TO:C:\RM\Image\Base26.SWM.
    I regret you are having a difficult time doing a recovery.    Here are links that I believe may help.
    Performing an HP System Recovery (Windows 7)
    Troubleshooting HP System Recovery Problems (Windows 7)
    If this has not alleviated the issue, it may be that  the recovery material itself has become corrupted.  I would contact HP support and inquire about a recovery kit or order online,
    Here is a link to HP Pavilion g6-2129nr Notebook PC Drivers where there is an option to order recovery material.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region Technical Support Sitemap .
    Good Luck!
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • HP Pavilion dv6500 Entertainment Notebook PC series Operating system not found

    Hello to all how are you doing guys doing today I'm having a problem and need the help from the tech world. So i have a Hp Pavilion dv6500 cto notebook. I started it up and got a black screen stating "Operating System Not Found". I couldnt get into safe mode to recover back to a safe point, i was able to get into the bios system to do a memory and Hard drive test, my memory test came back as a Pass but my Hard drive came back as a fail and stated "Replace Hard Drive".
    Now i went out bought a new WD 500GB 5400rpm hard drive for the laptop, i installed it and did a Hard Drive test to make sure it was good and the test came back as a Pass.  Now i had this laptop for years since 2007 and it broke just a few months ago, i just got the new hard drive yestarday and was playing doctor last night. When i got the laptop as a gift i was only given a recovery disk which did boot up and gave me the install now option and repair computer option. I chose the install now option and it was starting to install but then got this error message "Windows cannot open the required file D:\Sources\Install.wim. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070002." I read that you cant install windows from a recovery disk so now im back to square one. 
    So current status is I got a new hard drive that pass the bios test, memory test was a pass. I have no windows disk other then the windows vista recovery disk i tried but failed to install windows. I also tried a windows 7 disk from work but the disk wouldnt boot up came back with a message stating that disk couldnt be read there may be problem with the cd dvd drive or hard drive, but when i put in the windows vista recovery disk that boot up no problem. i just cant install window with it. So Im stuck with a black screen stating no operating system is not found. Note that i havent change the boot up line up back to hard drive to see if it would boot up the new hard drive but i dought it would change anything since its a brand new hard drive with nothing on it.
    If someone could help me with step by step like how to get an operating system on my new hard drive. My wife has a laptop but with no cd drive so i would need instruction to boot get it on the usb. Hope i was helpful with my problem.

    You have only tried questionable disks. You could order a recovery disk from HP but I am not even sure they still have Vista recovery disks. You could also buy a Windows 7 OEM disk and try that. it will cost you a bit but will be legal. What version of Vista is it? You can also try to find a Vista install disk and use the Key Code on the bottom of the laptop if it is still legible. Here is a link to downloadable .iso files you can use to make a Vista install disk that will activate with your Key Code:
    http://downloadsnfix.blogspot.com/2012/08/microsoft-windows-vista-official-iso.html

  • HP Pavilion g6-2288ca Notebook PC, Windows 8 fails to start-up.

    Hi, I am having a problem with my computer, every time I try to start up my HP Pavilion g6-2288ca Notebook, I get one of two different blue screen errors. One error code says 0xc000021a and the other says 0xc0000001. I then did a start-up test and it came back as follows ; 
    Hard Disk Short DST : Failed.
    Failure ID : 64G57S-6B974S-MFPX0K60V803
    Any help with a solution is appreciated.
    This question was solved.
    View Solution.

    Hello KVD,
    Welcome to the HP Forums!
    The error you indicated shows that there is a hardware issue with the primary hard disk. You can try purchasing a replacement hard disk at the HP PartSurfer if the computer isn't in warranty. If it is, you should be able to get service over HP phone support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
    Please let me know if you have any other questions or concerns, and if this helped you. Thanks for choosing the HP Forums. Have a great day!
    Mario
    I worked on behalf of HP.

  • Creation of Recovry Media is incomplete, Please HELP! (HP Pavilion g6 -210tu Notebook)

    Hi,
    My problem is that during creation of recovery media, i have successfully created 1st and 2nd DVD-R but Hp Recovery Creation Media fails to create 3rd DVD and consequently it is unable to create 4th and 5th DVD for recovery.
    During creation of 3rd DVD-R, Hp Recovery Creation Media successfully reads blank DVD and prepares files to be burn but it fails to burn these files on 3rd DVD.
    Further, DVD autometically is ejected with massage "We are experiencing errors in Recovery Media Creation. please try again."
    Please Help me! how to fix this problem.
    I have also tried the following as per guidlines on HP support Website--
    1. disabled User Control Account.
    2. temporary disabled my antivirus.
    3. i have manually run chkdisk for Partition drive D which is my recovery drive.
    4. i have also change and tried different DVD to burn but i faced same issue.
    Please note that I have never modified or encrypted my partition drive of recovery but i have recently Updated BIOS and Drivers form HP.
    My system details are as follows--
    OS- windows 7 home basic (64 bits)
    MODEL- HP Pavilion g6 -210tu Notebook PC
    PRODUCT NO.- B6U26PA#ACJ
    Processor- Intel i3 CPU@ 2.40GHZ,
    RAM - 2 GB
    SMBIOS Version      2.7
    BIOS Version   - /Date Insyde F.25, 29-05-2013
    Boot Device      -\Device\HarddiskVolume1
    Please help me and let me know what should i do to create subsequent DVD.

    Hi,
    Once again thank you for your valuable feedback and support!
    The product name and model no. i have mentioned in the post are correct. i have also try to locate them behind battery of my notebook. If you think it may be wrong, you can check for this model no. on HP support website here
    I have also tried esc+ F2 and run the HP PC Hardware Diagnostics but i did not find option "Component Test" and therefore unable to locate optical drive option.
    I have understood your statement regarding benefit of USB tumbdrive over DVDs and much appreciated.
    thanks you for that.
    I personally want to say that i was unaware about the fact for these non branded DVDs. The shopkeeper (notebook showroom) told me that these DVDs are good to create Recovery Images because they also use these DVDs to create Recovery Images.
    I have purchased non branded DVDs but it does not mean i wanted cheapest solution for Recovery. simply i wanted to Recover my system using best DVDs.
    Well, now let me know how can i undo the creation of media which i have created in those two DVDs successfully in order to create Recovery Images on USB Thumbdrive ?
    How can i locate Opticle Drive Test?
    I am waiting for you response.......
    Regards,

  • HP Pavilion dv-4087CL Notebook receiving : Boot Device Not Found-Please install an operating system

    My Duaghter is out of the country studing abroad.  Her PC would no longer boot up so she took it to a support shop. They replaced her hard drive, fixed an over heating issue and reloaded her PC.  Now she is getting this new error message and she is desparate to get this fixed.  We have owned this PC for only 2 years. I am sure it is out of support.
    HP Pavilion dv-4087CL Notebook receiving : Boot Device Not Found-Please install an operating system on your hard disk.
    She took it back to the support shop and they upgraded her bios, but that did not fix the error message.
    Please help!  What can she do  now.

    Hi:
    Normally that means the hard drive failed.
    I know it was replaced but maybe the replacement drive went out too.
    There is a hard drive diagostics tool your daughter can run in the BIOS.
    I suggest she run it (enter the BIOS by tapping the F10 key as soon as she sees the HP welcome screen).
    Then once in the BIOS, there should be a diagnostics menu..one for memory and one for the hard drive.
    She should select the hard drive diagnostics application and see what it reports.
    Then go from there based on what is reported.
    Paul

  • No audio devices installed? (Pavilion g7-1318dx Notebook Windows 7)

    Someone please help me out with this, I would be so so soooo grateful.
    From out of the blue my Pavilion g7-1318dx Notebook running Windows 7 won't play any audio at all. It says that there are no audio devices installed. I've been reading other posts on this forum for a couple days now, and none of the options have worked for me. Prior to the audio disappearing I haven't updated anything or installed anything new (though yesterday, I did install a few updates hoping that maybe the problem was that something was outdated... but it wasn't). I did a system restore, and still nothing. Also, I can't record sound either (obviously) as it's telling me there are no audio devices installed.
    I ran the device manager, and under sounds, video, and game controllers the only audio device listed is AMD High Definition Audio Device (which is what my notebook uses for audio apparently, when I connect to my TV which, incidentally, works fine!) but the IDT HD Audio Driver is not working at all. I've tried reinstalling the driver, but I get an error every time and it says it's unable to install it. The answer might be a simple one to someone out there, but it eludes me. 
    So....anyone out there who can help me? Please.

    You can try few more steps..
    i) Completely uninstall IDT first from control panel and then download it  from here 
        Temporily disable the anti-virus while re-installing the IDT.
    ii) Run HP Support Assitant and check if any HP updates are pending..like BIOS Update..
    Recently i came across a similar issue where the sound disappered after a adobe flash update also. So you an try uninstall/reinstall flash and check also.
    Let me know what happens..
    Also if nothing works then the last step would be to perform a recovery (factory reset). If problem continues after recovery also the it has to be a hardware issue..
    Note:
    If you have HP Support Assistant installed on the computer(The Blue Question Mark) then open it ==> Complete all pending Updates & Tuneups==> Restart and Check. It may solve your problem
    Although I am an HP employee, I am speaking for myself and not for HP.
    **Click on “Kudos” Star if you think this reply helped** Or Mark it as "Solved" if issue got fixed.

  • Hp pavilion g7- 1338dx notebook pc after recovery bootmgr is missing when i started it

    i have a refurbished hp pavilion g7-1338dx notebook pc with #a6z27uar#aba with windows7 home premium 64 bit. i did a factory recovery from a disc that i bought on hp because i  whenever i rcover it from my harddrive i got error thats why i bought a recovery disc.anyway after recovery when i turn it on i got bsod memory management so i had to shut it down , i tried turning it on again but now its says bootmgr is missing  press ctrl+alt+delete to restart , i did same thing . i tried using repair disc, memory test passed,hardware test passed. everytime i turn it on its says boot mgr ,need help

    Hello @pac-man ,
    Welcome to the HP Forums!
    I understand after running a system recovery from the recovery media you are unable to boot the PC, and get a BOOTMGR missing error. 
    Take a look through this guide for BOOTMGR troubleshooting: How To Fix BOOTMGR is Missing Errors. The guide contains all of the steps to take and describes how to do each of them in a manner that any level user can understand.
    If none of that works, you will need to obtain a copy of the Windows installation and run your installer. Once installed it will add a new BOOTMGR and allow you to re-run the recovery to restore your pre-installed software. The only other option would be to contact HP Phone Support for service options. You can contact HP Technical Support at 1-800-474-6836 in North America. For all other regions click here.
    Hopefully this helps!
    Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    The Great Deku Tree
    I work on behalf of HP.

  • HP Pavilion g6-1301tx Notebook PC/ Not able to install AMD graphic driver.

    My HP Pavilion g6-1301tx Notebook PC 4gb RAM is 2 years old,My original OS was Windows 7 Home basic 64 bits then i changed it to Windows 7 Ultimate 64 bits.
    ERROR......................
    In device manager under display adapter there are two GPUs i.e. Intel Hd graphics 3000 its alright and Standard VGA graphic adapter which contains error (this Device cannot start code 10). I tried to update the driver in device manager itself but it tells ( Windows found the driver for the device but unable to install), I even tried windows update there it shows the driver update but whent i try to install it shows error Code 80070002.
    Because of this im unable to play games and watch hd videos in my laptop.
    Please some one help me to solve this problem.

    Hi:
    The only graphics driver you should install for your model is the AMD graphics driver which will install both the AMD and Intel GPU's.
    If you installed the Intel graphics driver from your PC's support and driver page, that could be preventing the correct AMD driver from installing.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-99756-1&cc=us&dlc=en&lc=en&...

  • I have an HP Pavilion g7-1070us notebook computer. Recovery software included with the computer gav

    I have an HP Pavilion g7-1070us notebook computer with Windows 7 as the operating system.  The computer is a year and a half old and has never had problems.  The recovery manager software included with the computer gave me an option to delete the recovery partition on the computer.  I used to recovery manager software to delete the recovery partition from the computerr.  Immediately after the recovery partition was deleted, all sorts of problems developed with the computer and Windows eventually crashed.  I have attempted to reinstall Windows with the recovery discs I created with the recovery manager software on the computer.  When I attempt to reinstall Windows with the recovery discs, I get the following error message screen.
    "Windows failed to start.  A recent hardware or software change might be the cause.  To fix the problem:
    1) Insert your Windows installation disc and restart your computer.
    2) Choose your language settings and then click next.
    3) Click repair your computer.
    If you do not have this disc contact your system administrator or manufacturer for assistance.
    Windows Boot Manager
    File:\Boot\BCD
    Status: 0xc0000225
    Info: An error occured while attempting to read the boot configuration data."
    I have no system administrator as this is a single home computer.  This computer is not connected to any computer network.  No hardware or software changes were made to this computer for months prior to this problem occuring.  No other indication of any other problems were observed prior to the use of the recovery manager software on the computer to delete the recovery partition.  I sincerely regret using the recovery manager software to delete the recovery partition from my computer now.

    Hi,
    Assuming this is just a problem with the recovery media, here's an alternative option you could try.
    Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
    An example of a COA Label can be seen Here.
    You can create an installation disc yourself using another PC - just download the correct Disc Image ( this must be the exact same version that originally came with your notebook - if your not certain, your notebook is listed as coming with Windows 7 Home Premium 64bit ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here.  These Images are clean and from a well-respected source, however there are only limited versions available.
    Windows-7 sp1-iso-official-32-bit-and-64-bit
    Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
    http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
    Any additional drivers and software you may need can be found Here.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • HP Pavilion 15-n225tx Notebook freezes

    Hi, 
    My HP Pavilion 15-n225tx Notebook PC (ENERGY STAR) has been freezing when left idle for  15-20 minutes. I did the System test (F2 afte rebbot) and i get an error:
    Failure ID 9AN4WW-77M7JN-MFPWXA-60SC03
    Please help.

    @Borbz ,
    Hello and thank you for posting on the HP support forums.
    here is a link to the diagnostic pages.  See if the error codes are listed.
    HP Notebook PCs - System Diagnostics (F2)
    HP PC Hardware Diagnostics
    If you are not able to find any error codes and you are still having a hardware issue then contact HP phone support for repair options.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Thank you again for posting and have a great day.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    D5GR
    I work on behalf of HP

  • HP Pavilion 13 PC Notebook and Ubuntu Mate Installation

    Hi All, I have brougut HP Pavilion 13 PC Notebook for office work and tried to install Ubuntu Mate 14.04 (64 Bit) desktop version using USB.It's giving error for installation as it's not in certified hardware list of ubuntu. http://www.ubuntu.com/certification/desktop/models/?query=pavilion&category=Laptop&release=&level=Any&vendors=HP I am not sure about how to install ubuntu using UEFI method.I am trying  to create ubuntu mate ISO for UEFI method installation but not getting any useful link. Is there any helpful document or link to install Ubuntu on HP Pavilion 13 PC Notebook ???? Kindly help me on this.

    Hi, Any update on this ? 

  • Pavilion g6-1b59wm Notebook not displaying

    my Pavilion g6-1b59wm Notebook powers on, keyboard displays light when pressed, shows on external screen but doesnt show on the laptop screen. please i need a possible solution to that. thanks.

    Hi @Uchgoz ,
    Welcome to the HP Forums!
    It is a fantastic place to find answers.
    For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
    I grasp you have a blank or black screen with no error messages.  When you connected an external monitor it worked.
    Here is a link to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. This will provide some steps to determine the cause.
    I hope this helps.
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Maybe you are looking for