HP Pavilion 15-n241ca TouchSmart Notebook PC touch screen not working

Question

I got this Notebook a couple of months ago at The Source in Alberta Canada. Worked fine for a week or so and then the touch screen began to stop working intermittently.
Once or twice it seemed that cleaning the (not dirty) screen helped but not anymore.
It has just stopped working completely for the past month or so.
I've tried glass cleaner on a napkin and on a microfiber cloth..all the way to the edges and nothing.
I've run all the troubleshooters, driver updates...everything is up to date and working properly or so they say.
HELP?????????
Thanks in advance
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Answer 1

Thanks for the help. Wish I had asked sooner.
But...I went to the site's support chat and spoke to an HP service rep. He remotely diagnosed and tried to get mmy touch screen up and running but nothing would work. Ended up wiping my machine and trying from scratch. Still nothing.
My computer will be picked-up by UPS in a couple of days for a ride to the nearest service center. Evidently I'm having hardware problems.
So, my computer isnt working properly BUT HP's customer service sure is.
Everyone I spoke to there was just awesome and SO happy to help. Sounds like I'm being sarcastic but I'm NOT. First day was Gio(sp?) and yesterday it was Cory I believe the fellow's name was.
I'm in Canada, they are in the Philipines.
These guys were both so friendly and we chatted and laughed while we worked on my machine.
They felt like old friends.
Yesterday with Cory was hilarious.
He asks a few questions..in his professional voice...I let him know that the system restore didnt help and after a couple more questions he asked for my shipping address so that my notebook could be picked-up.  I spell-out my street address and name of course...I tell him the Town, then the province (Alberta) and dude BUSTS-OUT a "CANADA!!!!!  you're in CANADA!!!"   YES! Yes I AM in Canada!!!
You see, here in Canada and especially in Alberta (80% of all the NEW jobs in Canada are created in ALBERTA) there is a SERIOUS labor shortage. We import a lot of workers and a LOT are Philipinos. Many are great friends of mine. I am a musician as are a LOT of Philipinos (they are kinda like Mexicans...somehow SO MANY of them are GREAT singers. Like I mean SCARY good singers...and I met and was good friends with a bunch of Philipino musicians back in the early/mid '90s called the Manilla Boys -Shout Out to Freddie and Oscar).  and so ...I feel a kind of connection to the Philipines and it's people and obviously, a lot of Philipinos love Canada and Canadians.
WHY the rave about the Philipines? Well yes...I got a little sidetracked BUT...my POINT is that Westerners whine and complain about having to deal with any company's Customer Service centers. Sometimes justifiably so. You know, a lot of times you call to ask about an item and you're speaking to people in India (also have many Indian friends...this is NOT a bashing) or China or somewhere where they TRY to help but the language barrier is difficult to overcome. Tempers flare. People on both ends of the line or internet get frustrated....you know how it goes.
BUT...with HP, and I spoke to three different CS reps at LEAST, EVERYONE was VERY helpful. Everyone knew exactly what they were doing. They were patient. They were HAPPY. They spoke PERFECT English.
Were we able to get my machine...my touchscreen working again? Nope :-(
WILL my machine be working again soon? I hope so. MAYBE...IF the service center it goes to employs Philipino techs lol.
Like I told Gio, this is the FIRST factory built, name brand computer I've bought in over 10 years. My FIRST one was an Emachines and it worked flawlessly for YEARS. I just grew out of it. Since then I have been buying from small outfits or I have pieced-together my own machines.
I'm SO glad I chose an HP machine this time.
I didnt even need to produce a receipt (which I have and would have been able to). Gio remotely logged-into my notebook and find all the info he needed.  There was one point where I said something like..."oh no. Well do you think maybe The Source has a replacement policy or something?" and Gio replied..."oh you don't have to worry about that. I see here that you have full warranty coverage (I did not purchase any extended warranties when I bought the notebook) until March of next year.
So again...my experience with HP's Customer Service was phenomenal EVERYtime I called or chatted with them. Gio performed every diagnostic test in the book. He uninstalled and reinstalled drivers. He troubleshot. He tried this and he tried that. He gave me GREAT instructions. We did a complete system restore.
Once that did not fix the problem they immediately sent me a UPS box to return my machine in. I didnt have to complain or argue or ask or demand. Once the restore didnt work THEIR next thing was to get my machine in for service.
Between you and me I'm hoping that there is something SERIOUSLY wrong and maybe they'll send me a NEW notebook and maybe it will be the next model UP!  Yeah yeah I know...wishful thinking. But hey..my Son's iPod broke down a couple years ago and Apple (whos CS was ALSO amazing...at least it was a couple years ago) sent him a replacement. The NEXT generation of iPod!!
My Wife's Samsung Note 2 started dropping..well not receiving calls. Samsung had her send it to the nearest service center. It worked fine for a day and then started not receiving calls again. Samsung graciously (kind of) said...ok this ONE TIME ONLY we will send it to a service center AGAIN.
They did and it dint work..again. Clearly they were just doing a hard factory reset...which my Wife had already tried a bunch of times. She kinda gave-up on Samsung and said...you know...I think I'm gonna go back to Apple. Their CS was SO much BETTER than Samsung's.
But the next day (like 2 weeks ago) she spoke to Telus, her cell provider and explained that her phone wasnt working and that she has been a loyal Telus customer for decades. That her monthly bill (for 3 phones..mine, hers and our Son's) is like almost $200 (yeah we live in an isolated place). She said that when her contracts are fulfilled she will be going with a different (cheaper) provider and to a different phone. Btw...all 3 of us currently own Samsung droid phones.
Welllll...Telus took the wheel and said...Don't worry m'aam.  There is no authorized service center in your town so just go back to where you purchased the Note2. We just called them and they are expecting you. They are ready to replace your phone. Just bring the Note2 in for a trade-in.
She goes to the store and they say...pick any new phone. It's on Telus.
They didnt have the S5 in stock but she prefers the larger notes anyway so she walked-out with a brand new Samsung Note3 :-)
The moral of the story is that these days most companies' Customer Service is VERY GOOD. HP is NO exception.
My HP hardware has some issues so I wouldnt be able to rate their products as EXCEPTIONAL but their CS? That is MORE than EXCEPTIONAL.
If YOU are in the market for a new computer, DONT HESITATE if an HP is in your sights. You are in GREAT hands with HP. I will recommend HP to EVERYONE.
My computer is not working properly. I will be without while it's away (it would be SUPER nice if they had a loaner policy but..hopefully turn-around time will be SHORT) but hopefully I wont be without for TOO long and who knows...MAYBE they will have to replace my whole notebook and if they do, maybe they'll upgrade me to the next model. Wishful thinking AGAIN I know but either way...I KNOW I'll have a properly working computer again before too long.
THANK YOU Hewlett Packard. And ESPECIALLY Thank You Gio!! And Cory too...AND the others whos names I dont recall because our time was very short.
I'm SO glad I chose HP!!!!!!!!!!!!!!!!!!
P.S. I dont think I've ever been THIS glad to have a broken product. Lol.
Thank you for your replies and suggestions. I think this thread (without THIS lengthy post) will be helpful to many people who have touchscreen problems in the future.  Let's just hope that "many people" wont NEED help and wont HAVE touchscreen issues.