HP Pavilion 15 Notebook PC cpu overheating problem

HiSo my 2 weeks old notebook has a problem concerning cpu over heating , like the simplest games would take atleast 15% of the cpu's overall utilization , when I try to play counter strike GO the cpu's utilization is between 90%-100% and the notebook becomes so hot that I just quit the game to prevent any damage to the cpu.I just wanted to know if this is normal or not . Also my notebook's warranty is still valid (only two weeks old), should I go to one of HP's customer service centers to check whether my cpu is alright or not ?Sorry for my bad EnglishThanks in advance

Hi , Welcome to the HP Forums!
It is a terrific place to find answers and tips!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. Learn How to Post and More How Do I Find My Model Number or Product Number? I understand that you purchased your notebook approximatelyl 2 weeks ago and it is overheating. It is possible you need to update drivers or the bios. Troubleshooting an Overheating and Auto Shutdown Issue HP Notebook PCs - Updating the BIOS Bios updates do have a potential to cause damage, with being a new computer I suggest contacting HP support for assistance with that process. They can remotely connect to your system to help find and fix issues and you should have warranty.Please contact HP support at Contact HP Support Have you done all your Windows updates? Have you ran the HP Support Assistant ? Although your notebook is new it could have sat on the shelf or storage room for awhile and accumulated dust. HP Notebook PCs - Reducing Heat Inside the PC to Prevent Overheating To say thanks for replying please click the thumbs up button below. If this resolved your difficulty please let people know by choosing solution provided. Good Luck!

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OK, here is couple of simple test to find out where the issue is...
1) Check if BIOS if you are experiancing the same issue
2) Check on external monitor to see if you have the same issue
if the issue is in BIOS the we have Graphic Card/LCD problem and if the issue in there on external monitor, than we have issue with Graphics card...
Although I am an HP employee, I am speaking for myself and not for HP.
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Bhargava
email id : [Personal Information Removed]
Mob No : [Personal Information Removed]

Hi @Bhargava449
I saw your post regarding the problem with your Beats Audio and I will be happy to help. Use the HP Recovery Manager to Restore the Original Drivers look for the IDT High-Definition Audio driver. I have had success using this method to restore the Beats Audio with other customers using this method.
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Get your Product Number by pressing Fn + Esc key or check the Service Tag attached to bottom, may be under battery.
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Hi,
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Hi Diana_vorokova,
Welcome to the HP Community, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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***** Disclaimer*****
This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
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If you have any further questions, please don't hesitate to ask.
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HP Pavilion 15 Notebook PC cpu overheating problem

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