HP Pavilion 15-p117na Beats audio not working

Hi,
Beats Audio will not work on my new HP Laptop. The beats audio setting in control panel is just not functioning.
I have download IDT high definition Audio drivers sp63932.exe & sp63555.exe from hp support site but neither works.
Laptop- HP Pavilion 15-p117na TouchSmart Laptop (Energy Star).
Operating system - Windows 8.1 (64-bit).
Any idea how to fix this?
Regards
This question was solved.
View Solution.

Hi @M-G-R
Welcome to the HP Forums!
It is a superb place to find answers and suggestions!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you are having an issue with your Beats Audio on your new computer.
Here is a link to the 15-p117na Software & Drivers. I noticed the recommended audio driver for your notebook is
sp69618.exe . Please delete or remove the version you have updated to and install the recommended driver.
When you installed non recommended drivers as they have not been tested on your system the outcome is unknown. They may or may not work correctly.
Here is a link to Beats Audio Console (Windows 8) that will guide you.
Have you done all your Windows updates?
Have you ran the HP Support Assistant to obtain any HP updates.
If you should still have an issue with your new HP notebook please contact HP technical support for assistance.
They can remotely access your system to help overcome difficulties more easily.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Similar Messages

Windows 8.1 beats audio not working

Product name: HP ENVY TouchSmart Sleekbook 4
after update windows 8.1 beats audio not working
This question was solved.
View Solution.

Download the file below and instll , Restart and give your beats a try again. If you cant find Beats go to (Control Panel) and search (Beats Audio) then right click on it and create a shortcut, you should now have a shortcut to Beats Audio on your (Desktop)...
Let me know if this helps ...
DOWNLOAD LINK
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-124012-1

HP Pavilion p7-1421 Desktop PC BEATS AUDIO not working.

Hi, new here with thankfully my first problem with the desktop in the subject line.
Somewhere along the way, the Beats Audio stopped working correctly. The Equalizer
sliders will not move at all, and the "Test Speakers" button will highlight the left, then right
speaker, but no sound will be produced.
For background, I did install StartDoc, a program that gives one back the original Windows 7 "Start"
button and desktop. Other than that, I have not installed anything, except the reccommended HP upgrades.
Also, the machine is obviously running Windows 8, and I have NOT switched to 8.1.
I see on the Notebook page lots of questions re. Beats not working and solutions, but each user is asked
for the specific model, OS etc. This is why I chose to post a new thread, so that the experts can address
my exact machine.
Thanks in advance,
John
This question was solved.
View Solution.

Hi srv1954,
I suggest reinstalling Beats Audio.
Open the Charms menu, select "Search".
Enter "Recovery Manager" and then select Recovery Manager from the list. Click "Yes "at the User Account Control.
Select "Hardware Driver Reinstallation". Select "Next". Select 'IDT High Definition Audio CODEC".
Select "Next"
Follow prompts to reinstall and reboot your PC.
Jaco.
****I am not an HP employee****
Please give a" Kudos" if advice received is relevant or" Accept as Solution" if your problem has been solved.
+++++++++++++++++++++++++++++++++++++++++++++++++++++
H8 1380t CTO, Intel i7 3820
16 GB DDR3
Pegatron Motherboard- IPIWB-PB (Pittsburgh), Radeon HD 7570 1GB. Win 7 Home Premium upgraded to Windows 8.1 Pro.
Envy Phoenix 810-150se, Intel i7 4820k
16 GB DDR3
Pittsburgh2 Mainboard, NVIDIA GTX 645- 2GB GDDR5. Win 8.1 Pro.
HP 560z CTO AMD Phenom II X6 1090T
16 GB DDR3.
Radeon HD 6570
Win 7 Home Premium upgraded to Win 7 Pro.
HP ENVY 17t-j000 CTO Quad Edition Notebook. I7 4702mq
12 GB DDR3
Nvidia Graphics
Win 8 Pro
Errare humanum est.

Beats audio not working on my pavilion dv7/4723 entertainment notebook pc

my beats audio is not working but my beats control panel is

Hi there ,
I would be happy to assist you. As there are many models of HP Notebooks, I would need the model number.
How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please re-post and let me know so I can find the proper resources for you.
Thanks.

Beats audio not working

Hi ,
my beats audio sound quality is absent or you can say it is not working in my hp pavilion p007tx since i updated it from 8.1 to 8.1 pro.
the sound quality was awsm bfr that,on max 15 to 30 it was nice to listen but nw nt evn on 100. please help me out.

Hi @Amit_Kumar007 ,
Thank you for posting this information in the Forums and I will be happy to help with your Beat Audio problem.
Try reinstalling your Realtek High-Definition Audio Driver. Here is your driver page and it will be under Drivers – Graphics. Give that a try and let me know how it goes.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Beats audio not working in hp p017tu

Beats audio is not working in my laptop,,the sound is not audible in headphone when connected...

Hi,
Please try the following steps which I actually used for my machine:
Go to Device Manager > Sound, video and game controllers
Expand then unistal IDT software
Reboot the machine
After 10 minutes or so, the system will reinstall the right driver for you.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Beats Audio not working in Windows 10

Beats Audio Control Panel software not working after Windows 10 . The Beats sound enhancement is useless in WIndows 10. When i increase master volume HP speaker is getting to 0 or when i try to increase HP speaker volume master is Getting 0and i can not hear any sound.please update the beats audio control panel

Hi,
Please try the following steps which I actually used for my machine:
Go to Device Manager > Sound, video and game controllers
Expand then unistal IDT software
Reboot the machine
After 10 minutes or so, the system will reinstall the right driver for you.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

New laptop - beats audio not working properly

Product name:HP Envy dv7t-7300 Quad Edition
OS: Windoze 8
Issue: This is a brand new notebook. We were using Skype video and the sound volume was very poor (very low). So we decided to plug in the USB-powered speakers we have used on a Dell laptop for hte last year. There was no sound. We unplugged the speakers and there was no sound from the notebook. On a whim, Iplugged the speakers back in and out and suddenly the enhanced (beats) audio started to work, but we could not control the voilume (the volume bar showed 0% but the sound was extremely loud. I played a youtubs video and the sound was still loud. I played a system sound from the control panel and the sound was extreme;y loud.. I plugged the speakers back in and there was again no sound. I unplugged them and again there was no sound.
No sound. I have rebooted twice and still no sound. Windoze 8 shows everything working fine. It apperas that ther is a hardware mechaniscal issue in the headphone plug. Also, when watching the sound controls on Windoze 8, Control Panel -> Hardware and Sound -> Sound, there are currently three sound devices onthe Volume Mixer display: S235HL, System Sounds, and HPConnectRe..... When I plug in the speaker mini-plug, the S235HL panel disappears. When I unplug the mini plug, the S235HL display momentarily (1/4 second) appears and then disappears. When I do it a third time, I get a pull down on the System Sounds which allows me to make the S23HL display appear again.
I'm pretty sure that there is supposed to be some way to control the volumn on the beats audio, and I'm pretty sure that the headp[hones jack is supposed to work properly like it has on my presios 5 or 6 laptops. Is this a mechanical issue? Or are we doing something wrong?

Hello nancyes. I understand you're having trouble with your sound.
Have you tried uninstalling the device's drivers and allowing Windows to reinstall them? Try the following.
From either the Metro or Desktop views press the Windows+X key combination. This opens the Context Menu.
Select Device Manager.
Expand the "Sound, video, and game controllers" section.
Right click on your audio device and select "Uninstall."
Now reboot your PC.
Windows will automatically install the device when it loads.
Verify whether the problem persists.
I'll keep an eye out for your response. I hope you have a great day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

Beats audio not working in windows 8.1

Hello I have an HP envy 6 1030-sq ultrabook, run windows 8.1 and my beats audio isn't working any more.
Can you provide me with a solution?
Best regards,
Tudor Costea
This question was solved.
View Solution.

Hi,
Please try the following steps which I actually used for my machine:
Go to Device Manager > Sound, video and game controllers
Expand then unistal IDT software
Reboot the machine
After 10 minutes or so, the system will reinstall the right driver for you.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

My HP-Pavilion dv6 web cam is not working properly, fluctuating always

My HP-Pavilion dv6 web cam is not working properly, it is fluctuating always

re-install drivers and try again. ( also easy capture )

Iphone 5.1 update messed up sound. Audio not working in youtube, music and video apps. Phone is not muted! nor is volume turned down

Iphone 5.1 update messed up sound. Audio not working in youtube, music and video apps. Phone is not muted! nor is volume turned down

Basics from the User Guide are restart, reset, restore from backup, restore as NEW. Unless you've tried ALL of these, you're not done troubleshooting.

Ac3 dts audio not working in my iphone but it works in my friends samsung mobile?pls help me.

Iam using o player... Ac3 dts audio not working msg showing

Settings > General > Reset > Reset Network Settings
Contact the carrier.

HT201210 AUDIO NOT WORKING PROPERLY AFTER INSTALLED IOS7

After installed ios 7
photos not able to see fully
audio not working properly.... [no treble, no depth in sound, very low soung even the volume is full]
get strucks while playing games

This board is full of people that are update crazy...
even when they have perfectly good working systems.
i know i thought well it's just a security update not a major update.
Best advice... whenever updating the OS, unplug all
firewire devices.
will take note of that from now on.
Was this auto-update? Try downloading the file and
running the update again with all firewire devices
unplugged.
While the 828 is disconnected perform the factory
reset
again.
Disconnect the firewire cable from the 828mkII
-Press the Setup knob
-Turn the Setup knob all the way to the right
-Press the Select knob
-Press the Value knob
-Power off the interface and plug the firewire cable
back
in
-Power the interface back on
i have the original 828 not mark 2, so no reset i know of, just power on off.
After the Mac updates... reboot and plugin the 828,
see if that doesn't get you going.
pancenter-
cheers pancenter, i'll give it a whirl updating without the interface plugged in. thanks for all your help.

HP Pavilion g6 Notebook PC - Keyboard not working

HP Pavilion g6 Notebook PC - Keyboard not working
My Windows 8 - 64 bit laptop keyboard stopped working. I tried to uninstall and reinstall as explained in the support pages. but doesn't seem to work. Is it dead? what is the solution. Please help
Thank you

Hi,
While this could be a hardware issue, it's always worth trying the following.
Open windows Control Panel, open Device Manager, expand Keyboards, right click the entry 'Standard PS/2 Keyboard' and select Uninstall.
Shutdown the notebook.
Then unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Note: If the keyboard doesn't work when trying to access or navigate the Bios Menu, then this is probably a hardware fault.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

My HP Pavilion dv6-2153ee recovery is not working when i choose it from boot menu selection

my HP Pavilion dv6-2153ee recovery is not working when i choose it from boot menu selection . it's run but then the windows run without running recovery. help me please?

Hello Tajamal,
Welcome to the HP Forums!
I understand the webcam isn't working since upgrading to Windows 8.1. I would have to suggest returning to Windows 8 since there are no 8.1 drivers, as indicated here: HP Pavilion dv6-7043cl Entertainment Notebook PC Drivers
Please let me know if you have any other questions.
Have a wonderful day!
Mario
I worked on behalf of HP.

HP Pavilion 15-p117na Beats audio not working

Similar Messages

Maybe you are looking for