HP Pavilion 500-009cb Volume Key (on keyboard)

What's up with the HP service on this bulletin??
I see all other posts being replied almost right away, but mine just keeps being ignored.
I can assure you this is not pleasant experience.
HP Pavilion 500-009cb Volume Key (on keyboard) Problem
‎08-28-2013 09:21 PM
It has been only 2weeks since I got the desktop.
The volume keys with speaker pictures stopped working, not to mention the mute key.
As well, the crescent moon sign beside the volume keys is not working as well.
Fn keys, for example, search button, work fine.
I believe I did two updates, because the system told me to do so when I turned off the computer.

Hello ellesense,
Please take a look at this document, which provides troubleshooting steps that I hope, helps to resolve your no-sound issue.
Let me know how it goes.
Also, your desktop should still be in warranty if it is only a few weeks old.  You can call in and speak to a live rep.
If you live in the US, contact HP Here.
 If you are in another part of the world, begin Here.
Good luck!
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