HP Pavilion 500 series running Windows 8 not returning from sleep mode

I've just bought a Pavilion desktop 500 series running Windows 8.
When the pc goes into sleep mode, I wiggle the mouse (as usual) to re-awaken it. The screen returns, and I can see my screen saver (a rotating series of photos), and the icons on the taskbar for the items that I have open, but all the icons on my desktop have disappeared and, whilst I can move the mouse pointer around, no amount of clicking will bring anything up.
I have tried switching users (my wife shares the pc under a different user name) to see if this works, but still no change. The only thing that appears to work is to switch the computer off and back on again.

Well, contacted the weblink helpdesk, only to be told that, as they were in the USA and I in the UK, they couldn't help me and to contact the UK. This is via an 0844 number at 5p/minute. Looked up all the other (supposed) helplinks, which suggest that the user goes through a swathe of possibilities to cure the issue, without actually diagnosing the problem.
Bit the bullet and phoned the helpdesk. 22 minutes of chat later, the solutions offered were (a) return the pc to the retailer under warranty or (b) perform a systme restore which means backing up all my data (again), re-formatting the system, then re-installing all my software and data again less than two weeks since I last did it. Of course, there's no guarantee that this will actually cure the issue.
For the meantime, I've set the sleep modes on the pc and screen to "never" to see if that makes a difference......
Always good to get a premium service.

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Go to Solution.

Hi Mertz74,
Thank you for replying us back!
Please check with uninstalling power manger and reinstall it with latest driver.
Download chipset driver from Lenovo drivers page and install it.
Please check with above option to resolve the issue.
Below is the link to enter the downloads page and download updates accordingly, please click on "Select Product" then in "QUICK PATH" enter the MTM no. select the exact model.
http://support.lenovo.com/en_US/downloads/default.page#
Hope this helps. Do post back if issue persists!
Best regards.
Hemanth Kumar
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Hi,
In ISE deployment, When machine return from sleep mode , it do re-authentication process.
Is it possible to restore the same session?
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I found a solution. It's still has some bugs to fix but for now, waking it up from sleep works. here's a link to a step by step proceedurehttp://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/windows-10-sleep-mode/td-p/5170873  it worked for me. hope it does for you.

MacBook pro 17" will not wake from sleep mode

Ok so my MacBook Pro 17" with osx 10.6.8 will not awaken from sleep mode. when attempting to wake it up the screen dosent come on and the mouse and keyboard do not receve any power. to get back on the computer i have to force a hard restart by holding the power button for 10 seconds then pressing it again. then it boots to where i left off when i closed the lid. i have read a few forums about this problem and i have went through all the steps of reseting various things and went as far as going into terminal using sudo to disable safe sleep and nothing helps. i noticed an unusual error in my console. here is a copy of my console log. the one in question is {7/14/13 4:52:43 AM com.apple.UserEventAgent-Aqua[118] dontAutoLoad = EMPTY!} someone please help me I am over 150 miles from the nearest apple store or authorised retailer

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Battery Power                    -1*
AC Power                    -1
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gpuswitch          2
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sleep                    0 (imposed by 223)
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ttyskeepawake          1
displaysleep          5
acwake                    0
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Hi all,
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Message was edited by: rimini

rimini,
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Melton80, welcome to the forum.
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Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
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Weird stuff after return from sleep mode

Recently after returning my mac from sleep mode I have had the following problems:
light on caps lock won't go out
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I have a 1.8ghz G5
You don't say which model iMac you have, it always
helps to know that information. Try resetting your
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Miriam

Returning from sleep mode problem

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It just happened again, and I was able to read the message that flashes on screen (very sporadic): "Not Optimum Mode" and something along the lines of switch to 1680x1050? with a big question mark icon. I'm wondering if the Mac is trying to force a higher resolution on the monitor when it comes back from sleep mode, even though I have it set at 1680x1050?

Why is my Macbook Pro running so slow when returning from sleep mode?

I got my new Macbook this past Christmas so it is about two months old. I have the 13" Macbook with the standard 4GB of RAM (not sure if that matters), but when I got my mac I downloaded a bunch of games and such which may have slowed it down initially, though I have downloaded OnyX and Appzapper to uninstall apps and clean my computer. Also I have deleted EVERYTHING from "Login Items" which I thought might help. Basically whenever I am done using my computer I just shut the screen, I don't shut it down or actually click "Sleep Mode" so I'm not sure if shutting the screen puts it in "Sleep Mode," but whenever I open my computer back up I get that spinning loading icon when I click on anything on my desktop and it usually takes 5-10 minutes of this super slow loading before I can actually use my computer. Not sure what the deal is but it is clearly super annoying and I'm hoping to find out how to get around this. I have six 2GB sticks of RAM that I am hoping to trade for two 4GB sticks of RAM to speed up my computer but I am not sure if that would even fix my problem. This is my first Macbook, besides my mothers Mac desktop that I have been using for years throughout High School, but I am a windows guy. I consider myself pretty good with computers, not an expert but I can fix 95% of the problems I encounter, but this one has been stumping me! Thanks a million in advance!

Hello Linc -
I hope you don't mind but I have a similar issue. Might I be able to enlist your assistance with this issue? I've done as you said, and I have copied the approximate range of messages during my most recent incident. What I'm noticing is that my Mac is staying busy even while asleep. I'm concerned about this behavior, hoping you might be able to help debug the situation and set me on a good path to resolution.
Here's my data (I don't know for certain that I grabbed the proper amount or range of data, but hoping this will help):
6/4/14 10:06:06.287 PM mds[38]: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
6/4/14 10:06:06.519 PM soagent[231]: [Warning] Services all disappeared, removing all dependent devices
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6/4/14 10:06:09.178 PM com.apple.internetaccounts[290]: [Warning] Services all disappeared, removing all dependent devices
6/4/14 10:06:12.882 PM HyperDock Helper[275]: couldn't get dock children!
6/4/14 10:06:12.882 PM HyperDock Helper[275]: empty dock rect!
6/4/14 10:06:13.091 PM com.apple.SecurityServer[27]: Session 100014 created
6/4/14 10:06:15.150 PM com.apple.time[205]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).
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6/4/14 10:06:25.057 PM com.apple.SecurityServer[27]: Session 100003 created
6/4/14 10:06:26.712 PM com.apple.IconServicesAgent[293]: main Failed to composit image for binding VariantBinding [0x143] flags: 0x8 binding: FileInfoBinding [0x351] - extension: log, UTI: com.apple.log, fileType: ????.
6/4/14 10:06:26.712 PM quicklookd[307]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0xa03] flags: 0x8 binding: FileInfoBinding [0x903] - extension: log, UTI: com.apple.log, fileType: ???? request size:128 scale: 1
6/4/14 10:06:27.190 PM com.apple.IconServicesAgent[293]: main Failed to composit image for binding VariantBinding [0x24b] flags: 0x8 binding: FileInfoBinding [0x353] - extension: jpg, UTI: public.jpeg, fileType: ????.
6/4/14 10:06:27.191 PM quicklookd[307]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0xc03] flags: 0x8 binding: FileInfoBinding [0xb03] - extension: jpg, UTI: public.jpeg, fileType: ???? request size:128 scale: 1
6/4/14 10:06:27.594 PM HyperDock Helper[275]: dockRunloop exited!
6/4/14 10:06:27.687 PM WindowServer[103]: disable_update_timeout: UI updates were forcibly disabled by application "Dropbox" for over 1.00 seconds. Server has re-enabled them.
6/4/14 10:06:28.666 PM AddressBookManager[316]: Validate metadata timed out, cancelling
6/4/14 10:06:30.082 PM WindowServer[103]: common_reenable_update: UI updates were finally reenabled by application "Dropbox" after 3.40 seconds (server forcibly re-enabled them after 1.00 seconds)
6/4/14 10:06:39.079 PM Dropbox[274]: PyObjCPointer created: at 0xcc3fc88 of type {OpaqueJSContext=}
6/4/14 10:06:47.000 PM kernel[0]: fsevents: watcher dbfseventsd (pid: 347) - Using /dev/fsevents directly is unsupported. Migrate to FSEventsFramework
6/4/14 10:06:58.966 PM Dropbox[274]: ICARegisterForEventNotification-Has been deprecated since 10.5. Calls to this function in the future may crash this application. Please move to ImageCaptureCore
6/4/14 10:07:07.421 PM Creative Cloud[252]: objc[252]: Class HTTPHeader is implemented in both /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib and /Applications/Utilities/Adobe Creative Cloud/AppsPanel/AppsPanelIL.dylib. One of the two will be used. Which one is undefined.
6/4/14 10:07:07.421 PM Creative Cloud[252]: objc[252]: Class ProxyManager is implemented in both /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib and /Applications/Utilities/Adobe Creative Cloud/AppsPanel/AppsPanelIL.dylib. One of the two will be used. Which one is undefined.
6/4/14 10:07:13.408 PM Creative Cloud[252]: file path : file:///Applications/Utilities/Adobe Creative Cloud/ACC/resource/SelfUpdate/html/selfUpdateScreen.html?locale=en_US
6/4/14 10:07:13.479 PM Creative Cloud[252]: size: 440.000000, 664.000000
6/4/14 10:07:14.280 PM apsd[63]: Failed to send activation record to service com.apple.ManagedClient.enroll
6/4/14 10:07:16.843 PM Adobe CEF Helper[359]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650
6/4/14 10:07:26.859 PM Adobe CEF Helper[359]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.
6/4/14 10:07:28.000 PM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=364[ksadmin] final status 0x0, allowing (remove VALID) page
6/4/14 10:07:29.000 PM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=365[ksadmin] final status 0x0, allowing (remove VALID) page
6/4/14 10:07:29.000 PM kernel[0]: nspace-handler-unblock: did not find token 1531
6/4/14 10:07:29.821 PM com.apple.mtmd[37]: handler unblock failed. (status=-1/errno=2/token=1531/fd=4)
6/4/14 10:07:31.773 PM System Events[363]: .sdef warning for part of complex type 'any | number | boolean | date | list | record | text | data' used in suite 'Property List Suite': 'data' is not a valid type name.
6/4/14 10:07:31.773 PM System Events[363]: .sdef warning for type 'text | missing value | any' attribute 'uniqueID' of class 'XML element' in suite 'XML Suite': AppleScript ID references may not work for this property because its type is not NSNumber- or NSString-derived.
6/4/14 10:08:10.728 PM WindowServer[103]: disable_update_timeout: UI updates were forcibly disabled by application "Google Chrome" for over 1.00 seconds. Server has re-enabled them.
6/4/14 10:08:13.572 PM WindowServer[103]: common_reenable_update: UI updates were finally reenabled by application "Google Chrome" after 3.85 seconds (server forcibly re-enabled them after 1.00 seconds)
6/4/14 10:08:24.544 PM com.apple.time[205]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).
6/4/14 10:08:33.130 PM VDCAssistant[370]: AVF encoder error: fail to create accelerator instance
6/4/14 10:08:33.432 PM VDCAssistant[370]: AVF encoder error: fail to create accelerator instance
6/4/14 10:08:42.340 PM ntpd[131]: ntpd: time set +0.479444 s
6/4/14 10:08:42.372 PM com.apple.time[205]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).
6/4/14 10:08:42.375 PM com.apple.time[205]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).
6/4/14 10:09:04.258 PM mds[38]: (Normal) Volume: volume:0x7fc5fc894000 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/firmwaresyncd.is9q0A
6/4/14 10:09:55.988 PM fontd[212]: BUG in libdispatch client: dispatch_mig_server: mach_msg() failed (ipc/send) invalid memory - 0x1000000c
6/4/14 10:10:00.000 PM kernel[0]: process Creative Cloud[252] caught causing excessive wakeups. Observed wakeups rate (per sec): 175; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45095
6/4/14 10:10:00.943 PM ReportCrash[380]: Invoking spindump for pid=252 wakeups_rate=175 duration=258 because of excessive wakeups
6/4/14 10:12:07.846 PM ntpd[131]: FREQ state ignoring +0.080428 s
6/4/14 10:12:45.031 PM mds_stores[89]: (Error) SecureStore: Access token 7 changed uid from -1 to 501
6/4/14 10:13:16.989 PM ntpd[131]: FREQ state ignoring +0.109128 s
6/4/14 10:14:53.101 PM ntpd[131]: FREQ state ignoring +0.148578 s
6/4/14 10:17:30.190 PM ntpd[131]: FREQ state ignoring +0.207557 s
6/4/14 10:20:22.536 PM configd[57]: network changed: v4(en1-:192.168.1.159) v6(en1:2602:306:ce95:48a0:1240:f3ff:fea1:8e1e) DNS! Proxy SMB
6/4/14 10:20:22.541 PM netbiosd[184]: network_reachability_changed : network is not reachable, netbiosd is shutting down
6/4/14 10:20:25.616 PM configd[57]: network changed: v4(en1+:192.168.1.159) v6(en1:2602:306:ce95:48a0:1240:f3ff:fea1:8e1e) DNS! Proxy SMB
6/4/14 10:20:29.454 PM apsd[63]: Unrecognized leaf certificate
6/4/14 10:20:32.011 PM com.apple.launchd.peruser.501[201]: (com.google.Chrome.31536[278]) Job appears to have crashed: Bus error: 10
6/4/14 10:20:34.500 PM ReportCrash[410]: Saved crash report for Google Chrome[278] version 35.0.1916.114 (1916.114) to /Users/colton/Library/Logs/DiagnosticReports/Google Chrome_2014-06-04-222034_Coltons-MacBook-Pro-2.crash

HP Pavilion 500 series running Windows 8 not returning from sleep mode

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