HP Pavilion a1620n lock or freeze up

Being submitted 9-16-12 1:15 pm Pacific time
Concerning HP Pavilion a1620n
Yesterday 9-15-12 model started doing the following
1 IF left in stand by or sleep mode when you hit the key on the key board to bring the computer back up it does NOT work, just remains in sleep/stand by mode
2. If you do NOT have PC in sleep or stand by mode & just have it not doing anything in order to bring up the screen saver the PC locks so, you can NOT use anything
ONLY WAY TO GET THE PC TO WORK IS TO TURN IT OFF MANUALLY WHICH COULD CAUSE A CRASH
If it had anything to do with it, this all happened after I had to download the latest version of Firefox which Firefox said was successful

Hi coachdof5
Typically any sort of burn mark on your motherboard is concerning. Do you ever notice that the PC seems to run hot? The burn mark could be a sign of overheating causing the damage or if there was a dust build up that may have burned causing the mark.
Have noticed anything in common when the PC crashes? Are you doing anything intensive like playing a game or running multiple programs?
The sound that your getting is most likely not related to the problem is it just something that happens as the PC crashes.
Check out the link below it will show you some tips to prevent overheating.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07153&cc=us&dlc=en&lc=en&jumpid=reg_r1002_use...
Here are a couple of other links to help you as well. The first is a link to test for hardware problems (including temperature isses) using PC Doctor which should be already installed on your computer. The second link is a link to the download page if it is not installed.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00041380&lc=en&cc=us&dlc=en#N720
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=pv-37586-2
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
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