HP Pavilion dv3 notebook PC can't burn files using the primary dvd drive.... always hangs in 5%

my  HP Pavilion dv3 -4103TX notebook PC have a problem in burning any files.. until now it doesn't work. I update the software and still can't burn any files using the built in dvd rom. please help me how to fix it... 

 Try reseating (Remove and reinsert) the DVD drive. You can instructions on page#50 over here
After this is done,Run Microsoft fixit from below link
http://go.microsoft.com/?linkid=9740811
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!

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