HP Pavilion dv4 will not start up

Hi! I am hoping someone can help me. My friend has an HP Pavilion dv4--2045dx  running Windows 7 and it will not start up. Once it is turned on the hp logo appears for a quick second and then a black screen with a blinking cursor in the left, top corner comes up. If I press ctrl alt del and then esc I can get into the menu for F1, F2, F11 etc. I have run and passed all of the system diagnostics tests (Start up, Memory and Hard Drive). I have tried to reset the BIOS to default condition and also tried to connect the laptop to my TV to see if it was the screen that doesn't work, but it wasn't. I tried a hard reset also. When I press F11 for a system recovery, nothing happens. It just goes right back to the black screen with blinking cursor. All of the other F-keys work and I am able to pull up screens for each, except the F11 key.
I am not very computer literate but am trying everything I can think of to get it back to factory settings or system recovery. If anybody out there has any idea what I'm talking about (I'm not sure I even do) please please give me some suggestions!! 
I tried to write all of the information I can think of, but if you have any questions about the issue I'll be glad to answer what I can!
Any suggestions/help are GREATLY appreciated!! Thanks in advance for any thoughts you may share!!

Hi,
Try the following to see if the Hard Drive is accessible.  The Ubuntu operating system CD you create can run from the CD alone ( ie it doesn't have to install on the Hard Drive )  When you've created the CD, follow the rest of the instructions and see if you can access the HDD - you may want to back up your existing files if you can. 
http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windo...
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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