HP Pavilion DV6 2190us Since November constant display blackouts & freezes

Question

Seriously, I will never ever pay $1000 for another pc and I will never ever buy another HP product.
Hewlett Packard was my gold standard, but not anymore!
To begin, a month before my one year warranty ended, the fan on my pc went out and the laptop would
not let me access my files.  I was in the middle of college finals.
HP customer service said that i could pay for express service and there was no way I could have someone
else replace the fan because it was INTEGRATED.
He assured me that I would get it back with a turn around of 4 days so I could get to my files for my college classes.
What happened?  I get a call telling me that it will cost me $300 because I have a cracked screen.
I said it was NOT cracked when I had it.
The guy told me that he would send me pictures of it which he NEVER DID!
Bottom line.  I did NOT pay $300.  So what did I get back?  A laptop with a cracked hinge that was not cracked
when I had it. 
And an icon on the desktop that was labeled "old files"
and was EMPTY!
All my computer files were NOT reloaded.
I called and what did the various reps I spoke to say?
Oh, well, there's NOTHING YOU CAN DO.  THEY"RE JUST GONE!
Wow, what great service!!
I will spare you all the gory details of what I had to do to complete my college classes.
It left my hands with a severe case of carpel tunnel and I couldn't pick up anything or use them for over 2 months
because of all the typing I had to do to re research TWO 22 page essays that were due within 2 weeks...all thanks
to the idiot that did not reload my files.
And the whole purpose of paying express fees to get it done was to get those vital files back.
It also killed my 4.0 gpa I worked very hard to maintain for 5 years.
Since November, the laptop has had continual blackouts.  Sometimes it recovers, other times it remains black and
keeps running, other times it goes black and stops running or goes gray.
The USB ports are dysfunctional and sometimes I boot up and the optical mouse works on one port or the other or
neither.  Sometimes it works for awhile, then stops and the finger pad works but finally craps out, too.
Every time I boot up, it is like a different laptop and I have to check the power settings, the USB ports, update the
mouse drivers,
It's a mess.
It may crash in 5 minutes or 5 hours.  It's always a different time frame.
But it is a given that I have to turn it off and reboot...sometimes several times.
I can't depend on it for the next semester of college, so I am going to purchase a new laptop
NOT an HP product.
The Nvidia display drivers...I've tried them all
They all suck.
Why the mouse and USB ports ares dysfunctional, I don't know
Why the power settings change when I reboot, I don't know
At first, i thought it was internet explorer 9
And resetting it seems to work, but only for awhile.
In fact, everything I try to correct all this stuff seems to work...for awhile.
I've probably rebooted this **bleep** thing over a thousand times since November.
I was so desperate that I tried restore image to factory settings
As soon as it rebooted, the screen froze.
This has been the worst experience I've ever had with a computer.

Answer 1

Thanks, 'cat!
I did buy a Seagate 2 T external drive that was on sale at I think Best Buy.
I read that other people had the same problem with other hinged laptops
The thing is that the guy who called me after they got my laptop express told me that the MONITOR
was cracked and he would send me pictures
I said the monitor wasn't cracked when I had it!
then he went away and came back and said the the hinge was cracked
I told him it wasn't when I HAD IT!!
I inspected it before I put it in the * box.
They just wanted $300 and didn't want me to skate with getting a fan replaced on my warranty
I think HP technical is very corrupt.
I do not trust any of their phone representatives.
The girl in India who told me to take a screwdriver to the bottom of the laptop was an idiot
I rebooted a few times and it finally booted itself back up again
That was about 4 months after I got it.
Thanks!!