HP Pavilion dv6-4052: Freezing

Hey everyone,
I have a somewhat new laptop and every once in a while, at least once every 2-3 days, Arch completely freezes. If music is playing, it gets stuck/it loops over about 0.5 seconds. I can look at my clock and see exactly what time it froze. Any ideas of what logs I should check, or of any possible solutions?
Thanks,
Greg

What environment are you running (OpenBox? KDE? Gnome? Xfce4?)
What is your video card?
64 bit or 32 bit
Intel or AMD?
Is there anything interesting in the system logs after a crash?
Can you switch to a TTY by Ctrl-Alt-F1 (or F2-F6) after a freeze?

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Please let me know the results so that I can try helping you further. Thank you.
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Hi,
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1. The 305 error does mean you will need to replace the Hard Drive.
2. You can certainly go up to a 500Gb HDD without any problems - see the procedure starting on Page 69 of your Maintenance & Service Guide.
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Best regards,
DP-K
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Hi,
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DP-K
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Hello Sedhu,
Could you please let me know the product number and the model number of this computer. You can find this information on the back of the computer under the battery compartment.
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Remember: The more information you provide, the better help you can receive.
Always Include: (Notebook) Product Number , Printers – Model Number ,
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Hi:
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Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.

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View Solution.

Hi,
This article may help:
http://www.newmodeus.com/shop/index.php?main_page=page&id=28&chapter=0
and also this:
http://www.youtube.com/watch?v=e22CuUfl6WY
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BH
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HP Pavilion DV6; Black Screen & Atikmpag.sys BSOD with external Monitor

Hello Guys.
I have HP Pavilion DV6 Core i7 with ATI Mobility Radeon HD 5650 Graphics Card. Two weeks ago, I started getting continous Atikmpag,sys BSODs. The operating system also started giving me warnings about the hardrive. After a few days, the BSODs got more frequent. Then one day, I was doing normal stuff on my PC and the Display Driver crashed. Instead of recovering, the PC froze. I forced restart my PC but it got worse. The display of my laptop went black. I connected the laptop to external monitor which detected the display. When I tried to load the windows, it started giving me the Atikmpag.sys BSOD on the start up. Now the operating system works fine in the Safe Mode but with nothing on the laptop's screen. The soultions I have tried so far are.
-Reinstalled the windows thrice
-Removed the drivers and installed the updated ones a bunch of times.
-Rolled back the bios to an earlier version
-Removed the hardrive and tried to load it from an operating system installed on external flash drive
-Tried loading the PC with linux on external flash drive
-Opened the laptop and cleaned it thoroughly
-Removed all the components and plugged them one by one.
-Removed the old Atikmpag.sys in system32 folder and expanded it with the latest ones.
-Installed every thing fresh from HP website
None of these tricks have given me any luck yet. The only way, I could use the operating system in normal mode, is to delete the atikmpag.sys file in safe mode and then log on back in normal mode. I also analysed the minidump file through window debugger and it says that atikmpag.sys is causing this crash with the TDR message. I did all these with an external monitor as the display of the laptop is black since that day.
Below are the detailed specs of my laptop.
OS Name: Microsoft Windows 7 (64 bit) Home Premium
Version: 6.1.7601
System Model: HP Pavilion Dv6 Notebook PC
Processor: Intel Core i7 Q 721 @ 1.60 GHz
Bios Version/Date: Hewlett- Packard F.29, 11/7/2011
Installed Physical Memory (RAM): 6GB
Graphics Card: ATI Mobility Radeon HD 5650 1 GB
I have tried almost every solution available on these forums but still have not gotten any where. I am wondering how could the display, graphics card and hard drive stop working at the same time .
I would really appreciate if someone colud help me through this problem.
Thank you
P.S. Kindly ignore my English mistakes as it is not my first language.

Hi Goloono,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
First I would like to reassure you your English was great, I had no problems understanding you.
I grasp that you are getting a black screen with the error message " Atikmpag.sys".
Here is a link to Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot.
Have you run The HP Support Assistant to help with updates and resolving issues.
Here is a link to a Microsoft Community Page with this exact issue. There are some suggestions that may help.
Blue Screen error with atikmpag.sys in Windows 7 .
Here is a link to the HP software and driver page. You will need to input your exact model of DV6 you have and follow the prompts. This page will have the recommended drivers and it will list bios updates. if there are any applicable ones.
HP Drivers & Downloads.
How Do I Find My Model Number or Product Number?
At one point you state you had a hard drive error, to rule that out I would run a diagnostics. SMART Media Test Error Appears when Notebook is Started
Please let me know if this has helped.
Sparkles1
I work on behalf of HP
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HP Pavilion dv6-4052: Freezing

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