HP Pavilion dv6-6090sm charger

One question,i have Pavilion dv6-6090sm with charger output 19.0 V/4.74 A,can i use charger with output 18.5 V/3.5 A?
I`m not using battery.

Hi,
I actually have few laptops each has 3 PSU's (chargers), 1 is 65W (light for carrying around), one is 90W (normal) and 1 is 120W (for docking station). 
In your case, the first one is 90W and the second one is 65W. Most likely your machine may not turn on because the video card. If it turned On, I would not recomment you to use this permanently.
Hope this helps.
BH
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Similar Messages

  • URGENT QUESTION concerning Pavilion DV6 laptop charger

    Hey I have a question: I have two HP laptops; one is the Pavilion dv6 and has a charger with the series number PPP009L-E, with input 1.6A and 65W;
    The other laptop is the Pavilion dv6-3236NR, with the charger having the series number PPP009D, with input 1.7A and 65W.
    My question is, can I use the second charger for the first charger's laptop? My first Pavilion dv6 won't charge at all! Could someone PLEASE help me ASAP and tell me if it's the charger's problem, battery problem, or both, and whether I could use the second charger on the laptop!

    Hi Sekhar,
    Well the error code would certainly indicate that the drive has started to fail, but just in case, you could try wiping the entire Hard Drive first and then reinstalling the Operating System as described below.
    Download and install Killdisk on the link below - ( this application will write zeros to the entire drive ).
    http://software.lsoft.net/KillDiskSuiteFree-Setup.exe
    Download and install ImgBurn on the link below.
    http://download.cnet.com/ImgBurn/3000-2646_4-10847481.html
    Go to the Kill Disk application you have installed in All Programs, open the main folder, then select Bootable Disk creators and from that select Bootable DOS CD Creator which will burn the bootable ISO to a blank CD.
    During the next process do not worry about any warnings as your Windows 7 installation disc will reformat the HDD.
    Insert this CD in to your PC that is unable to load Operating System properly. Shut the notebook down, then start it again to boot from the Killdisk CD and follow the on screen instructions for Kill Disk.
    A brief description of the process is here Killdisk.
    Use this to wipe the whole of the Hard Drive, highlight (80h) and press f10 ( you will also have to type a confirmation and hit enter ) - ( this will make sure you include all partitions and then start the process - this may take a couple of hours! ). 
    When the process is complete, remove the Killdisk CD and try installing Windows 7 again.
    If it still fails, I think your only option is to replace the HDD.
    Regards,
    DP-K
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  • Pavilion dv6 charger exploded

    Hi,
    I have an HP Pavilion dv6 (beats audio) laptop which is only 2 years old and today whilst using it there was a sudden really loud bang next to me and the smell of burning. It frightened the life out of me. I didn't know what on earth had happened and where the burning smell was coming from. I now realise that the charger was the source of the bang. My husband turned it off from mains and picked it up and this was evidently the source of the smoke smell. On further investigation when you pull the cable from the box bit of the charger, you can see it is scorched and it has even left a black scorch mark on the carpet. 
    Luckily my laptop appears to have escaped damage (well its still on!)
    Has there been an issue/recall on power supply/chargers? My warranty is clearly out of date and I don't know what to do next.

    FIRST OF ALL, I am very sorry to hear that.
    I don't work for hp but I hope you and your family is fine from the disater.
    I have a few questions:
    1. Are you ok (most important)
    2. IS the adapter from hp and had it been replaced before for some reason (moved to new country and not same voltage)
    3. After replaced, was it purchased from hp
    4. How did the happened (like how were you using your laptop, on your bed or something, what were you doing on the computer: playing games, browsing the web, watching a move etc.)
    5. What is the voltage of your outlet.
    6. Use a device to check for voltage stablility (call your electricity utiliy)
    7. Don't blame anyone on this forum for not responding your case right away.
    8. I hope you get an soluction from hp soon.
    Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
    **Click the White thumb if you like the answer.**
    **Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
    Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.

  • HP Pavilion dv6-2190us Notebook PC Battery Won't Charge & Will Now Only Run on AC Power

    OS: Win7 (64-bit)
    Serial #: [Personal Information Removed]
    First off, I will say that the main battery I am using is not an HP OEM battery, however, it has been verfied to work and charge correctly in another family member's dv6 notebook.  Furthermore, I have access to an HP OEM battery, from a family member's dv6, with which I have confirmed the same issue.  FYI: I replaced my OEM battery about a year ago with an aftermarket battery when my OEM battery stopped holding a charge.  This happened after before my laptop was 2 years old. 
    So, here's a description of the problem.  About a month ago, even though my laptop was plugged in to the AC adapter, the battery stopped charging.  The laptop continued to work until the battery completely ran out of charge.  Once that happened, the laptop shut down, DESPITE still being connected to the AC adapter.  At this point, as long as the battery was installed in my laptop, with the AC adapter still connected, it would not power up.  The only way I could get it to power up was to remove the battery.  Then, it would boot up just fine, but of course, I was now tethered via the AC cord, turning my laptop into a "thin and light desktop".  If I attempted to put the battery back while the computer was on, connected to the AC adapter, it would shut down IMMEDIATELY.  I took the battery and plugged it into my family member's dv6, at which point it charged just fine and worked normally.  I then took the charged battery and put it back into my laptop only to have the same sequence of events repeat, i.e. laptop ran off of the battery despite the AC adapter being plugged in until it ran out of charge...had to remove battery to get laptop to start back up.  I have also confirmed the exact same behavior with the HP OEM battery out of my family member's dv6.  So, in a nutshell, it would appear as though my laptop has lost the ability to charge batteries and cannot resolve the fact that the AC adapter is plugged in when a dead battery is installed.
    It should be noted that despite the normal operation of my family member's dv6 with my battery and the normal operation of my laptop with just the AC adapter plugged in, I did verify (via a multimeter) that the voltage of the batteries were within normal operating range and that the voltage and current flow of the AC adapter was within normal operating range. 
    Is there a separate charging circuit inside the dv6 for charging the battery?  Is it separate from the motherboard and possible to replace?  I've done quite a bit of research on this issue (or very similar issues) and despite some suggestions RE: BIOS issues, I just can't see how that could be the culprit.  Nor can I see how "re-calibrating" my battery would address this problem.  Note: battery does register at 100% when charged in the other dv6 and put back into my dv6.
    Ok, I hope that clearly explains the issue.  Please let me know if I can provide any further details to help troubleshoot it.      
    Thanks,
    Eric

    Okay, so the type of battery you have is designed to last approximately 1 year (see link below) it has lots of links to other useful docs too.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00596784&cc=us&dlc=en&lc=en&product=4121239&tmp...
    HP & other companies do sell Long life batteries but they cost more.
    We would ask you to put the unit in our unit and run Battery check which is inside HP Support Assistant, make sure you have the latest version, same for your BIOS Version.
    You will see there are bunch of tips on how to make your battery last longer, but you really need to start doing them from the start, if your battery is already 1 year old there is a good chance it is low enough on it's capacity to require you buying a new one.
    You should check out our site, they often have sales, and Batteries would be under accessories.
    Check out other sites too, compare.
    Good luck.
    I am an HP employee
    Knowledge is power...Power to the people

  • Blue tinted screen, menory problems, underperforming battery - 5 day old HP pavilion dv6-6005sa

    I bought a new HP Pavilion dv6-6005sa 15.6" Laptop - Linen White on 14/06/11 from Currys digital, Arndale Centre, Manchester. The laptop is less than 1 week old.
    The screen is a frost blue colour from the second I turn it on to the second it is turned off. Weirdly I can see the entire screen, just that everything is blue!! Does anybody know how this can happen??? When I move the screen it flickers from normal to this blue thing. A loose connection maybe?
    I am unhappy as I got to send it back to the shop for a under 21 days replacement involving an expensive airmail delivery :@ The alternative would be a 3 week investigation in the lab which I cant be bothered with!
    Has anybody else experienced this phenomenon with a HP laptop screen? I also am beginning to experience memory problems and the usb prots are on the blink. I have looked after it very well, it has just been sat on a desk for 5 days! Can anybody explain me this phenomenon and if it is a comon problem with HP laptops?
    Now for the next problem as if a faulty screen and memory cache wouldnt be enough! The battery:
    The battery specs are as follows:
    Lithium-Ion 6-cell battery
    'upto 7.5 hours battery life'
    The battery is advertised to perform 'upto 7.5 hours' however I get maximum 4.5 hours doing absolutely nothing on power saver mode with the laptop with it just sitting there idle on a desk. At the same time I also had wireless and bluetooth off; screen brightness set to 0%, maximum processing chip power reduced to 20%; battery saver mode active; all major applications closed).
    I get maximum 2-3 hours doing basic tasks with it such as word processing. Gaming I get maximum 1.5 hours.
    The battery checker displays the following:
    Status: Ok (0)
    warrenty type: 1 year
    cycle count 0
    manufacturer: 13-42
    battery age 136 days
    serial number: 12587 02/01/2011
    Temperature: 27oC
    Design Capacity: 5100mAh
    Full Charge Capacity: 5222mAh
    Remaining Capacity: 5222mAh
    Current: 0mA
    Terminal Voltage: 12530 mV
    Design Voltage: 10800 mV
    Cell Voltage 1: 4174 mV
    Cell Voltage 2: 4177 mV
    Cell Voltage 3: 4177 mV
    Cell Voltage 4: 0 mV
    Status: 0
    AC Power: True
    CT Number: N\A
    I have highlighted in bold the things I thing are suspicious. I feel the results are those of a malfunctioning battery. Could anybody tell me if I am correct withmy assumptions?
    As I am no expert coes anybody reading this think these results are normal for a new battery and can you provide me some insight to wether my battery might be faulty or not?
    Basically I think at least one of the 6 cells inside the battery are malfunctioning.
    The laptop specifications are as follows:
    Processing chip:
    General Information Processor AMD Phenom™ II X4 P960 Processor
    1.8 GHz
    1.8 GHz HT
    4 x 512 KB L2 Cache
    Quad-core
    Operating system:
    Genuine Windows® 7 Home Premium x64
    RAM:
    6GB DDR3 RAM (1x4Gb 1x2GB cards)
    Graphics card:
    AMD Radeon HD 6470M
    512 MB dedicated memory
    Screen:
    Screen type Widescreen LCD
    Screen resolution - WXGA
    - 1366 x 768 pixels
    Screen size 15.6-inches
    Screen features BrightView Infinity Display
    LED backlighting
    16:9 aspect ratio
    Hard drive:
    750GB SATA 5400rpm
    Disk Drive:
    Optical disk drive LightScribe SuperMulti DVD±R/RW with Double Layer Support
    Memory card reader:
    Yes
    USB:
    2 x USB 2.0
    2 x USB 3.0
    FireWire:
    No
    Internet:
    Modem/Ethernet Gigabit Ethernet
    WiFi 802.11 b/g/n
    Bluetooth Yes
    Audio interface:
    2x headphone-out/ 1x microphone in
    Sound Beats sound system
    Video interface:
    TV output 1 x HDMI (digital video/audio)
    1 x VGA (analogue video)
    Webcam:
    HP Truevision 2.0 megapixels HD Webcam
    Battery:
    Lithium-Ion 6-cell battery
    Up to 7.5 hours battery life
    External Accessories included:
    Power cord
    AC adapter
    Documentation
    Software:
     Software included This PC is optimized for Microsoft® Office 2010.
    Purchase a Product Key Card or Disc to activate full-featured Office software preloaded on this PC.
    HP QuickWeb
    HP QuickSynch
    HP CloudDrive (30-days trial)
    HP Setup
    HP Support Assistant
    Cyberlink DVD suite
    Arcsoft webcam
    Arcsoft Total Media Theatre
    HP Games Console
    HP Connection Manager
    Windows Live Applications
    Microsoft Internet Explorer
    Windows Live Messenger
    Adobe Reader
    Adobe Flash Player
    Dimensions:
    Size:
    378 x 246.8 x 31.1 mm ( W x D x H)
    Weight:
    2.91 kg
    If my replacement unit works how it is designed too it will be a beasty machine! I just hope my mate who is taking it back to the shop for me checks it properly before sending it me back!
    Joe

    Go to Power Options in the Control panel and select the  Power Saver option. Do not choose balanced. Then run your battery capacity tests again. Hopefully the new setting will improve the time that you get.
    Best regards,
    erico
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Pavilion dv6-3227cl entertainment notebook powers on but only has a black screen

    An HP Pavilion DV6-3227cl Entertainment Notebook, that is approximately 2 years old and is running Windows 7 Home Premium, AMD Vision Premium, will power on but not boot up.  The fan runs and the "caps lock" light flashes once approximately every 4 seconds but all I get is a black screen with no cursor or error messages.  There are no beeps.  The power supply indicator illuminates (white) for about a second, then turns to a dim orange when the battery is installed, but remains white when the battery is removed.  However, the two indicator lights (I'm not sure what they are for) next to the USB port nearest the power indicator light illuminate as follows:  the one on the left (as you are looking at the right side of the notebook) is white; the one on the right is orange.  Both are fully illuminated (not dimly as the power indicator light).  The power indicator light is not as bright as the other white indicator near the USB port.  The notebook has booted up and appeared to be running one time since having this problem started, but I have not been able to get it to boot up again.  I am told the battery is bad (it's my brother in law's notebook), but is it possible the problem is with the power source rather than the processor or motherboard?  I appreciate your comments/advice on this matter.  Thank you.
    This question was solved.
    View Solution.

    Hi fejevitzky,
    Your question, "Based upon that, I believe you are telling me you do not think it is the BIOS--is that correct?" Yes, as long as you dont see any "white" light reveal from LCD bezel back side while with blank screen state. LCD bezel is the cover around LCD, most design put LED modeule at the bottom side next to LCD. While back light is not on during boot up sequence, that means system doesnt have chance to get BIOS program running. It also means, it stuck at state of hardware bring up. Normally motherboard related.
    I quickly checked hp.com and found some link that may help. Or 1-800-HP invent (1-800-474-6836) can save times. This forum only intends to quick/simply reply users questions. About another service and repair charge, I have to give you other links to reach. 
    HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
    http://www8.hp.com/us/en/store-finder/index.do
    Contact info:
    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
    Contact HP:
    http://www8.hp.com/us/en/contact-hp/contact.html
    HP SmartFirend Services: (I saw it with price of service)
    https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
    Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
    I work for HP.

  • Battery Question: Pavilion dv6-6c65sx

    I have : HP Pavilion dv6-6c65sx Entertainment Notebook PC with Windows 7 64-bit
    I bough it as a Desktop Replacement, so, it is almost my only machine.I use it all the time.
    I plug the AC Adapter to it with the battery in place , But I am not sure this is the best practice for it.
    I heard the battery gets weaker when plugged to AC Adapter all time.
     What is really the best practice, knowning that I rarely move with it?
    This question was solved.
    View Solution.

    Hi,
    If you use the notebook on AC Power nearly all of the time, I would suggest storing the battery as the machine will run perfectly well without it installed and you gain the advantage of increasing the usable life of your battery.
    The primary factors affecting the lifespan of a lithium ion battery are the number of charge/discharge cycles and if stored, the temperature.
    If you wish to store the battery, drain it to around 40% charge, then remove it, wrap it in a plastic bag and store it in a cool location such as a refrigerator ( not freezer ).  It's also a good idea, once a month, to fully charge, fully discharge, fully charge and then drain to 40% again before storing.
    Best regards,
    DP-K
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    ****Please mark Accept As Solution if it solves your problem****
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  • HP DV6 , Not Charging

    I have HP DV6 pavillion series laptop, 1211ax, 
    it is now 5 years old, Recently it started showing a problem, when I plug in the charging cord into the socket of laptop ( while laptop is off) the LED turns on but after few seconds it turns off, it keep on turnng on and off while the laptop is off.
    when I turn on my laptop the LED gets off, when the computer starts, is shows no charging, there is "no error". just it does not charge. I recently changed the battry with new one in order to solve this problem. but the problem is still there. 
    I have also checked the charger its voltage is also ok ( 19, and 13 volts). 
    I am working on windows vista, with 3gb RAM,  AMD Processor, 
    So kindly tell me how can I Solve this problem ????

    Here is a link to the Service Manual, which you may need:
    Manual
    The part you likely need is Item 12 on Page 19:
    (12) Power connector cable 533465-001
    Here is the part for sale on eBay India:
    http://geb.ebay.in/g/ImportHubViewItem?itemid=2512​99431838&NEW-HP-Pavilion-DV6-DV6T-DV6Z-DC-Power-Ja​...

  • Battery isssue for Pavilion dv6 laptop

    Dear Sirs or Madam,
    I have problem with battery of my laptopn in model pavilion dv6. The battery is dead and do not be charge , and after disconnecting charger cable it will be turn off after 2-3 minutes. I want to know if it is definitly battery problem. How much does it cost each on (normal one-long lasting).I am look forward to hearing from you as soon as possible.
    Yours faithfully,
    Hamdam

    Hi,
    Please try the following test first:
       http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00821536
    If failed, you need to replace battery. We need exactly the model of your machine (dv6-xxxxxx) before we can say BUT you can check the following price (roughtly):
        http://www.au-battery-store.com/batteries.php/Pavilion_dv6+battery+HP?gclid=CL3Ojc7umr0CFYtapQod_y8A...
    Regards.
    BH
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    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • AMD High Definition Audio Device Not Plugged In (HP Pavilion dv6-6b09sa)

    I have just booted up my HP Pavilion dv6-6b09sa (running on Windows 7) laptop to find that the sound icon has a red cross next to it and it claims that 'No speakers or headphones are plugged in'. In the Control Panel it states that the AMD High Definition Audio Device is Not Plugged In. As far as I know, I've done nothing to cause this.I have already tried:System restore to yesterday at 10pm;Instalation of a TDI driver from the HP website, however I do not know how to edit/disable/delete the old driver. I'm completely clueless about these things. Please help, I'm at a complete loss.

    This happened to me too. I own an HP Pavilion dv7-1135nr (Windows Vista). The internal hard drive stopped working, I took it to a computer repair shop, they put in a new internal hard drive, asked Microsoft for a key code and jump started the laptop. I took it home with me yesterday, watched a few videos and wondered why the sound wasn't working. The volume light on the laptop base was indicated as red (which meant the volume was off, even when the volume on the laptop screen was on). The only way I was able to hear sounds from videos was when I put my ear phones on. 
    I read somebody say that this happened to them and they restarted/rebooted their computer. I did that and, expectedly, it didn't work.  I came across this page, opened up "Device Manager," opened up "Sound, Video and Game Controllers." Right-clicked the "IDT Device" and then uninstalled it. My laptop then restarted and thankfully the sound was back up. I didn't need to download anything or right click the "IDT Installer" or "Right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button" or any of that. It thankfully came back without me having to do any of that. I restarted/rebooted my computer to see if it was a fluke, and thankfully it worked again.  Now I don't have to use my ear phones. My ears didn't like being pumped with sound, even when it was on low. My "Digital Display Audio" is still not checked green. It says that it's "not plugged in." But hopefully I won't run into this problem again in the future. Because if I'm a week or two or a month removed, the repair people I initially went to for my internal hard drive problem, will say that this was a separate issue caused by me and will charge me extra, when it was in fact caused by them (not maliciously of course, I guess this kind of thing happens when you replace a hard drive, as do a lot of other things which I'm not beginning to see). Thanks DavidPK.

  • HP Pavilion DV6 Battery Issue.

    Hello, 
    I'm currently having a recent problem with my HP Pavilion DV6 (A8KO2EA#ABU)  laptops battery stating (plugged in, charging) and being stuck on 8% and not charging whatsoever, if I remove the power cord, the laptop will instantly shut off.
    I've made sure all updates are installed via windows and the HP Support assistant, HP battery check states 'Weak (30)' and charge capacity at 45%, also full charge capacity is listed as 2570mAh.
    I'm just wonderig if by this I should be buying a new battery, or is there a chacne it could be something else?
    David.

    Hi David:
    Thank you for your inquiry. I am pleased to assist you the best I can!
    I understand you are having an issue with the battery. Here is a document on "Testing and Calibrating the Battery (Windows 7)"  click here. For your convenience I  am also sending the" HP ENVY dv6 Notebook PC  Maintenance and Service Guide"  click here. Please see page 51, Battery for replacement part numbers and how to remove  it.  Here is a document which contains a video on  "Removing and Replacing the Battery for HP Pavilion dv6-7000, dv6-7100 and HP ENVY dv6-7200, dv6-7300 Notebook PCs"   click here. Here is a link to the HP  Parts store click here, if you should require it   I hope this helps.
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP Pavilion dv6-1355dx not turning on using AC power supply.

    1. Product Name and Number:
        VM222UA#ABA "HP Pavilion dv6-1355dx"
    2. Operating System installed (if applicable):
         Windows 7 64bit
    3. Error message (if any):
         Dose not turn-on  on AC power or charge the battery
    4. Any changes made to your system before the issue occurred:
        None
    Summary of the poroblem:
    Facts:
    1) The laptop works perfectly fine using the battery.
    2) The battery dose not charge using the AC adapter that came with the laptop.
    3) The battery dose not charge when the laptop is turned on or off.
    4) No chaging light turns on when pluged into AC.
    5) When the battery is pluged into the battery slot on the laptop, the white AC power led on the dc jack turns off.
    6)The very second I remove the battery from the computer, the white AC power led on the dc jack turns back on!
    7) With the battery removed and the AC power supply pluged into the laptop, the laptop won't turn on, and the white AC power led on the dc jack remains on.
    Tests done:
    1) Used another adapter with the laptop, but had the same problem.
    2) Used different battery, but had the same problem.
    Interesting fact:
    When the battery is completly drained out, the white AC power led on the dc jack turns on, but I still cannot turn on the laptop on AC power supply.
    Note:
    I Have a multimeter that I want to use to test the power supply and charging circuit on the motherboard, but I don't have a schamatics of the mother board, so I am stuck.
    Any suggestions from the HP community would be appriciated. Thanks.

    The laptop has a modular DC jack that plugs into the motherboard with a cable and does not require soldering. The first thing to try is a replacement of that jack. Here is the Service Manual:
    Manual
    You need this part:
    Power connector cable 533465-001
    http://www.ebay.com/itm/DC-Power-Jack-w-CABLE-HP-PAVILION-DV6-1355DX-DV6-1030US-/140598729337?pt=Lap...
    $7 on eBay, shipped.

  • HP Pavilion dv6-3050tx Overheating while Running Over Battery

    I have an hp pavilion dv6-3050tx, Running Windows-7 64 bit. Few days back I had changed my battery as my earlier battery was not able to provide backup more than 5min. But after inserting the new battery I am facing a problem.
    When I unplug the charger, after some time my pc get hibernated, and when I again turn it on it shows following massage
    "The system bios has detected your notebook PC was placed in hibernation to avoid overheating.
    The system is now operating normally and your data should remain intact.
    Overheating may occur if the cooling vents are blocked or the operating temperature exceed the specification. The notebook PC should return to normal operation once the situation is resolved.
    System Temperature (90D)"
    I cleaned the fan and also applied thermal paste, but the problem is still there. And the main thing is, it happens only when the pc is running over battery, on Plug-in I have used my pc for 3-4 hours continuously and its running smoothly. But as soon as I unplugged the charger, the fan starts moving faster and soon after some time the pc automatically gets into hibernation due to overheating.
    Again I am saying specifically that, this problem occurs only when the PC is running over battery. While Plug-in pc runs smoothly and properly.

    Hi
    This wat you can try.. install the Bios update from
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-100446-1&cc=us&dlc=en&lc=en...
    and also try to install 
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02638953
    Hope this helps.
    ***** Click the KUDOS Thumbs UP (Like) on the left to say 'Thanks'*****
    ****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Kudos"if it solves your problem.****
    -VJ
    Although I am an HP Employee, I am speaking for myself and not for HP.

  • HP Pavilion dv6 Notebook PC Battery Problem

    I have an HP Pavilion dv6 Notebook PC Windows Vista 64-bit, I bought it less than 2 months ago.  Yesterday I fogot my charging cable so I ran my battery all the way out.  Then this morning after charging I turned on my laptop and it gave me a message about the internal battery being weak.  I tested it with the HP Support Assistant and got this message: 
    "The battery is functioning correclty, but due to normal aging of the battery, the battery life between charges has reached a point where your battery is no longer useful.  The battery may be covered by your HP Warrant.  Please contact HP."
    What happened to my battery and is there a way to fix it without getting a new one (highly unlikely but I have to ask..)?  I'm hoping this problem is under warrenty because I've only had my laptop for less than two months and the battery is already aged?
    Thanks for your help!

    Hi, try to download the latest HPSA and test the battery again, if it still shows the same problem, contact local support center to get the battery replaced.
    I am an HP employee.

  • Pavilion DV6 1311el power supply ok, power led does not light up

    I own a dv6 notebook model 1311el that works just fine with a charged battery but it wont accept charge from the charger. The led next to the power jack does not light up, i have removed the power button bezel and keyboard and then i used a multimeter to measure the voltage between the wires of the power jack cord and there were 19.5 and 15 volts as it should... I am sure that the power supply works because i gave it to a friend of mine which has the same hp model.

    Hello Nessuno,
    I see your AC adapter is not charging your HP Pavilion dv6-1311el Entertainment Notebook, your battery indicator LED is not lit. I would like you to start here, this will help you determine if it is the battery or the power supply: Battery Does not Power Notebook or Hold a Charge.
    A battery that does not charge might be the result of a power adapter failure, a system board failure, or a battery failure. Please perform the steps listed in the troubleshooting document in order to diagnose the failure.
    I hope this is helpful.
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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