HP Pavilion dv6-6130eo, Radeon HD 6770M, switchable graphics, update Catalyst Control Center

Computer: HP Pavilion dv6-6130eo
I have installed windows 7 64 bit
Graphics cards: Switchable Intel and Radeon HD 6770M
So far, I have been using the graphics driver provided by HP including Catalyst Control Center, and it has been working fine.
I recently bought a new game: Wolfenstein:New order. I fulfill minimum requirements.
When trying to run the game, I am informed, that my Catalyst Control Center must be 14.4 or newer: Fatal error, and game cannot run.
How can I update my Catalyst Control Center to 14.4 or newer? Both graphics cards (switchable) should be working.
Thanks a lot in advance - This issue is really getting on my nerves!

Hi @Guggermand
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your notebooks works fine except when you try to play your new Wolfenstein New Order game, at which time it informs you that your Catalyst Control Center is out of date and must be 14.4 or higher. You stated installed Windows 7 64 bit.
Have you done all your Windows updates?
Have you ran The HP Support Assistant to aid with updating drivers and resolving issues.
Here is a link to the latest recommended HP driver AMD High-Definition Graphics Driver sp55092.exe for you system.
If that does not update your current version of the Catalyst Control Center, you will need to check the AMD website.
Downloading or Updating Software and Drivers for HP Computers
Here is a link to AMD Graphics Drivers and Software for your convenience.
I hope this helps.
Sparkles1
I work on behalf of HP
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Updating catalyst control center to 11.12 with Radeon 6750m

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When I first installed the video drivers, using the ones provided with the boot camp software, I was getting really horrid performance, and fixed it by installing another piece of software (which I can't remember where I got it from or what it was called) which allowed me to turn on powerplay and that fixed the performance problem. The reason for wanting to update is so that I can keep up to date, and also for SWTOR, which loads with a black screen with the catalyst 11.8 driver, but not with the 11.4 (I believe... might be the 11.6).

Hello,
Here is an article about downgrading a Windows 8 computer. I hope it helps.
Good luck!
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ATI Mobility Radeon HD 6370 switchable graphics driver

Is there any way to get a new driver for the ATI Mobility Radeon HD 6370 switchable graphics card? I have a HP Pavilion dv7-4276nr Entertainment Notebook PC and the latest driver I can download from HP are from 2010!! Lots of games are not running properly because of the lack of updated drivers and I cannot download them from de ATI page since they wont work. Please tell me if there is any other place from where I can download a more updated driver. Thanks in advance.

@stormsfury
I understand that you are looking for help with disabling the more powerful GPU on your notebook.
I did some searching and found a few posts on this matter, by a few of the HP forum experts. Check through these pages:
how to disable switchable graphics
Disabling switchable graphics or setting global default.
Malygris1
I work on behalf of HP
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I have pavilion dv6 sound not working hp provide new update idt stil not working

HI .
i have pavilion dv6 sound not working hp provide new update idt stil not working

Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
Go to Control Panel,Programs & Features-Uninstall IDT software and restart the laptop.Next install using the downloaded file.
```````````````````````````````````````
If still no sound,try a hard reset, works sometimes.Disconnect all external devices first.
1-remove power cord and battery
2-press power button for 30 seconds
3-reinstall only power cord for first startup.
4-power on
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Driver issues for Radeon HD 6750M switchable graphic card

Hello guys, took time for me to decide wether to join forums like this just to get real help coz goggle doesn't show any solution with my issue. i was able to update my video card with the old raptr app from amd and allowed me to maximize the feature of my laptop. after format i can't install these drivers "sp52929 & sp61216" for the said graphic card and the new and updated raptr is not somehow working. i get this error "The contents of the file cannot be unpacked. the executable you are attempting to run has been corrupted. please obtain another copy of the file, verify its integrity and try again" (monitored the download and its not corrupted or anything) or using the driver from amd official site (tried different versions like amd-catalyst-omega-14.12-with-dotnet45-win7-64bit, AMD-Catalyst-HDMI-Hotfix-Win8.1-Win7-Dec10 etc.), the installation is fine but it's not functioning and this is the error i get "no amd graphics driver is installed or the amd driver is not functioning properly. please install the amd driver appropriate for your amd hardware" and "you do not have the compatible vga hardware to driver" during installation it reverts my resolution back to 800x600 as if it conflicts with the Intel HD Graphics Family. tried uninstalling intel hd graphics family first and install the radeon but it seems that the driver itself really is the problem. does anyone here experiencing the same? or someone here who can tell me what's really going on? thanks i advance Referrence: http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/latest-driver-for-amd-graphic-card-not-working/m-p/5150764#M113344

Please uninstall the currently installed Intel Drivers and AMD driver. (if present in Programs and features and device manager).Once all traces are removed, restart the PC and install the Driver file sp52929.exe becase (read the yellow text below) Download Link:ftp://ftp.hp.com/pub/softpaq//sp52501-53000/sp52929.exe Info:ftp://ftp.hp.com/pub/softpaq//sp52501-53000/sp52929.html This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst
Control Center for supported notebook models that are running a supported
operating system. For notebooks with switchable graphics modes, this package
includes drivers for both graphics processing units (GPUs). Switchable graphics
enable users to switch between a power-saving graphics mode (normally used under
battery power) and a high-performance graphics mode. If high-definition
multimedia interface (HDMI) video output is supported, this package also
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Envy h8-1409 Desktop-Problem Installing Catalyst Control Center on Wiindows 7 for Radeon HD 7570

Hi,
I just purchased an HP Envy h8-1409 desktop. It came with Windows 8 but I downgraded to Windows 7 due to my unfamiliarity with the new Windows 8.
Officially, HP only provides Windows 8 drivers for this particular model I bought. However, I was able to find another HP desktop model (h8-1360t) that has almost the same hardware that has Windows 7 drivers. I downloaded all the Windows 7 drivers and was able to install properly for everything except for the Graphics Card (Radeon HD 7570). There was an error message during the start of the installation complaining that the driver was unable to find supported hardware on my machine. I ended up using "Windows Update" to get the driver for the Radeon HD 7570.
Having installed the Radeon HD 7570 driver only allows Windows to recognize my graphics card but I was unable to adjust any advanced settings. So I went to AMD's website to get the latest Catalyst Control Center package. During the installation, no error was found and everything seemed alright. However after the installation is complete, I was unable to see Catalyst Control Center anywhere on my computer (e.g. Start menu, right-click menu, etc). Also, when I checked the "ATI Technologies" folder, it was empty!
I also tried using AMD's auto detect agent but my graphics card was not even recognized.
I am running out of ideas on how I can get Catalyst Control Center installed. Please help!

Hello,
Here is an article about downgrading a Windows 8 computer. I hope it helps.
Good luck!
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Windows 8.1 and AMD radeon HD 6700m switchable graphics on HP pavilion dv7

Hello all
First would like to give positive feedback because my former problem was solved here but this thing appears again.
I have HP pavilion dv 7
i7 -2670QM (2.20ghz)
(8 GB Ram)
Windows 8.1
So my problem is with the switchable graphic as it is stated in the subject.
I had windows 7 previously and I had no problems with switchable graphics-
When I bought licenced win 8 the problems started and are continuing in my 8.1 upgrade.
I tried several thing, from turning off switchable mode in BIOS, turn it off in win desktop, uninstalling drivers or blocking drivers and it still doesn't help
It's a shame that with a computer like this I can't play a bit better games that I was able to when I had win7.
The main problem is that when the game instals it checks your computer and tell you if it's ok or not-and everytime I get that I have intel HD3000 graphics. and not AMD radeon hd 6700m graphic card.
Can anybody tells me how to fix this thing? I don't have any problems in display adapter-all drivers are good to go, i have the latest amd catalyst software.
It would be a shame to buy win 8 if 7 was good and better working on this issue.
Thank you for help

Hello again GregaSlo,
It is good to hear from you again!
To prevent your system from crashing, and gain access to your fingerprint reader, I recommend performing a backup and recovery of your system's operating system. This can be done by following this document on Backing Up Your Files (Windows 7), as well as Performing an HP system recovery (Windows 7). This should help recover your system back to factory defaults.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Radeon HD 6490m Switchable Graphics Problems

Hello.
My notebook has been really sluggish lately, especially when browsing the internet, gaming or photo editing. It started a few weeks ago... never had any problems before. I didn't install any new programs, updates or drivers, so I don't know what caused it.
I did a clean install of Windows 7-64bit last night and got all the drivers from HP support. It was still being sluggish, so I disabled hardware acceleration on Chrome and ie11 and that solved the problem on those two programs.. but the rest is still being slow (even the mouse pointer is lagging). So I'm thinking the problem has to do with the graphics card (?).It's a Radeon HD 6490m (switchable w/ Intel HD Graphics).
I have my power option set to High Performance and the switchable graphics set to High Performance GPU. Are there any other settings I could tweak? Or a compatible driver I could try?
Thanks

Hi @johnw80 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv7-6179us Entertainment Notebook and issues with performance lags. Thank you for all the information about what is happening and what you have done thus far. Something is slowing the Notebook down. Did you install some virus protection or a firewall? If you disable the virus software, are your speeds better.
Here is a document on improving your system.
Try seeing what is active in the task manager, ctrl +alt+ del see what is running.
If that does not help at the end of this document it shows you to do a hardware test. The final thing you should try is to reload the factory BIOS settings.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase. It will make sure all your updates have been completed.
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

How to know the model of my Dv6 and how to install switchable graphics driver

hi,
I have a HP pavilion dv6 but I don't know what model is to download the drivers.
Here are the specs:
(this was purchase in Europe Portugal)
- Intel core I5 M480 2.67Ghz
- 500GB HDD 5600rpm
- HD 6650
- 4GB RAM
- Finger print reader
- 3x USB
-Dvd Rom
- x1 SD CARD reader
- x1 esata
- x1 HDMI
- x1 Vga port
- Camera HP trueVision
- Dobly Advance Audio ALTEC lansing
- Win7 Home Prem 64bit
I need to install the AMD 6650 Driver with the switchable drivers options currently it only detects the Intel HD Graphics, installing the latest driver from AMD for the mobil 6650 will not work it doesn't dettect the graphics card.
How can I know my laptop model ? and how to install the switchable and AMD drivers.. the laptop came with no CDs.
Thank you,
Arthur

Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)
How Do I Find My Model Number or Product Number
Once you have the info, use the button at top of this page titled "Support", then click "Download drivers" from the menu. Enter your Product Number. After entering PN click 'Go". On the next page use the dropdown menu to select your Operating System, click Next. A list will populate with drivers/software.
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HP Pavilion dv6 1334us won't start after windows update, stuck in Error Recovery

My computer is an HP Pavilion dv6 1334us with 32bit-windows 7. The computer did automatic updates and when it started up said there was another one avaliable through WIndows Updater. I installed the update and it said the computer needed to restart for the update to take effect. I choose to restart and the computer wouldn't boot back up, it boots to the 'Windows Error Recovery' screen where my options are 'Launch Startup Repair (recommended)' and 'Start Windows Normally'. When I select the repair, it says it loads windows files, then goes back to the error recovery screen. When I choose to start normally, it freezes the second it trys to start, flashes a blue screen and then returns to the Error Recovery page again.

Please follow the steps in the following document to troubleshoot and fix the boot issue that you are facing.
Overview of Troubleshooting Startup Problems (Windows 7, Vista, XP): http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443371&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
Please let me know the results so that I can try helping you further. Thank you.
!-------------------Please click the white star in the blue box to give KUDOS if this answer was helpful or clarified your question or issue.
If my answer solved the issue, then please click on the Accept as solution button. Thank you-----------------------------------------------------------------!
I am an HP Employee but I am not speaking on behalf of HP. The opinions and views that I express here are my own.

Radeon HD 8750m switchable graphics driver BY HP is not working on Windows 8.1

Hello all,
I have laptop Envy 6-1200el.
It's a good machin but I have always been annoyed by video drivers trouble.
When I bought my PC last year it worked good when we had Windows 8, but the video drivers didn't work properly already there.
The drivers made troubles when I tryed to start some 3D applications as Batman: Arkham Asylum. The problem was the HP video driver. That driver is made by Radeon HD drivers plus Intel HD 4000 series all together.
To make the two video cards working together properly you cannot use intel driver installation first then the AMD catalyst installation utility, but you need a driver installation utility that installs the two video cards both, otherwise the switchable graphics will not work properly and 3D applications won't start.
When I had Windows 8.1 update I had absolutely to find a new driver. I downloaded the automatic utility from AMD site and luckily it downloaded an updated driver that was including and installing together both the video cards properly. Since there my laptop started to work very good in everithing.
Some days ago I had to format my PC and that good video driver got lost.
I installed almost everithing including windows 8.1 update but I sadly discovered that on AMD site it was downloadable only the Radeon HD driver not including any more switchable graphics installation and Intel HD driver.
I have now installed the video driver given by HP on the right laptop portal, but this driver IS SO BAD!!!
HP says that it's an update driver working properly on Windows 8.1 but it's false!
MY PC WITH THAT HP DRIVER IS MAKING MANY TROUBLES:
- 3D GAMES ARE NOT STARTING OR NOT WORKING PROPERLY;
- PASSING THE MOUSE ON THE NEW START BUTTON ON WINDOWS 8.1, THE BUTTON BECOMES BLACK!
- HP UTILITY CENTER IS NOT OPENING;
- HP SUPPORT ASSISTANT IS NOT WORKING PROPERLY;
- THE SYNAPTICS MOUSE DRIVER DOESN'T WORK PROPERLY, THE DOUBLE TOUCH DOESN'T WORK ETC.;
- iNTEL DRIVERS INCLUDED ON THAT HP PACKAGE ARE OLD;
- SWITCHABLE GRAPHICS DOESN'T WORK GOOD AND IS NOT ABLE TO ADDRESS SOME 3D CHARGES TO THE RIGHT CARD.
PLEASE HP RELEASE AN UPDATE! pLEASE MAKE A REAL COMPLETE DRIVER THAT IS REALLY ACTUAL AND IS REALLY WORKING ON WINDOWS 8.1 WITHOUT CONFLICTS, WITHOUT GRAPHICS ERRORS ETC.!!!
THIS SITUATION IS UNACCETTABLE, SOLVE IT PLEASE!

Hi Fotoji,
I want to be honest, it's very disappointing for me to be treated like a child.
You should know that most of the people you meet here in this forum are not n00bs and the causes you suggest to consider haveall already been excluded in every way you would try yourself too!
The fact you say, that the issues are caused by a 'broken OS' are so disappointing and unbelievable!
I work in IT field since I was 14yo and now I am a graduated 28 who knows very well how to handle a PC in a clean and smart way.
Look, many of these issues was already 'on' when I bought and started my PC for the very FIRST TIME.
The video drivers needed are auto-installing drivers containing intel and AMD video drivers both and installed together at the same time.
The first day I had my PC the system was VIRGIN, I simply installed steam then ran 'Batman:Arkham Asylum' to make a try, it has never ran up, no matter if the OS is W8 or W8.1, no matter if the PC is new or used for 6 months, that driver has never worked good.
I tryed many things, used HP recovery manager several times in order to make a clean OS new installation, but it always went like that.
Recently I sent my computer to HP Italy fro an hardisk problem, replaced in warranty. The laptop came back CLEAN, perfect, with W8.1 and all the new recent drivers.
The problem was the same, games did not run or ran badly, the start symbol was black, HP Utility Center didn't work.
So tell me where's the magic when I unistall in a CLEAN AND CORRECT way those video drivers, why EVERITHING COMES TO WORK SO GOOD BACK????
Some months ago I knew that those drivers where so bad so I tryed to download the original driver package from AMD site, hoping that they was including the intel video drivers both, and guess...IT WORKED!
Those drivers was including the intel video drivers too during installation, then after a restart I had NO GRAPHICS ERROR, NO HP UTILITY CENTER FREEZE, ANY GAME OR 3D APPLICATION WORKED AT LEAST 2x FASTER AND NOT ANY COMPATIBILITY PROBLEM IN ANY STATE OR SITUATION.
Unfortunately my laptop started to have maybe some motherboard power problems and my HDD passed away then HP took my pc and fixed it.
When it came back it was perfect again, virgin, with all the update installed, with those bad HP drivers installed again, so with all those problems that I found since I bought it: graphics error, compatibility problems, some programs freeze, all WHITOUT TOUCHING ANYTHING!!!
I knew that I would solve it just downloading the right drivers directly from AMD site but UNLUCKILY THE NEW CATALYST 14.4 DIDN'T INCLUDE THE INTEL VIDEO DRIVER ANY MORE.
I had all those compatibility, stability and graphics problems always with a just-formatted computer with all the updates installed, a virgin untouched machine just formatted completely automatically using HP recovery manager or fixed by your engeneers!!!
The only case everithing worked very good was when I used the original AMD's drivers, when these used to inclued the intel graphics drivers too during AUTO-INSTALLATION.
I am replying now using a just-formatted machine automatically and perfectly just using HPRECOVERY MANAGER,and updated using WINDOWS UPDATE and HP SUPPORT CENTER self updater.
So guess what???? When I uninstall in A CORRECT WAY your HP video drivers (doesn't matter if the new one or the oldest) everything works good back, and when I used original AMD drivers everything worked so good.
It's so hard to do something wrong about it, the driver installation utility are IDIOT-PROOF, you cannot do anything during installation except for clicking the RESTART button.
So AMD used to make perfect drivers and now not any more, sadly, every issue disappears without your driver installed, HP sent me a perfect virgin computer with the same issues.
So please, don't tell me that AMD is able to make better software, don't tell me HP is not able to handle a recovery and sent me a pc with the same issues, don't tell me I probably made a bad use of my VIRGIN laptop after years spent on SGI workstations UNIX based.
I know how to keep a pc clean, and I'm telling you something more: the new synaptics mousepad driver package you are giving from HP website and HP support center DOESN'T WORK GOOD TOO!!!
Once you accept the auto update it starts with the self installation, but after the restart gess what?? The double toe gesture used to simulate the right click doesn't work any more!!!
No matter if you try to change any option in the control panel, no matter if you have windows 8 or 8.1, just try to unistall that and reinstall the old synaptics mouse driver and, OH WOW MAGIC, IT WORKS GOOD BACK AGAIN!!!
So now what?
Are you thinking that HP engeneers who fixed my laptop wasn't able to re-install windows and drivers?
The IT engineers working for HP are maybe also n00bs that can't handle a pc format and send me a BROKEN OS as you said?
I am magically breaking my os system just clicking one time on clean automatic HP recovery button then click on the automatic update buttons twice????
Perhaps AMD is able to make more stable end recent drivers than HP does???
(considering that aven the last HP graphics drivers update is so bad because the intel side of the package is very old and you can recognize it just making a comparison with the new intel additional control panel!)
I don't need to recover the system for the 4th time in a proper way (plus HP fix would be the 5th!), I know these silly things.
I need to be taken seriously and not be treated like a grandmother who's not able to switch-on a smartphone!
I would challenge anyone to operate on my computer and try to solve it using Teamviewer and HP's drivers!
I think I've been quite hard nut hopefully clear, so please do something more than giving me a manual fro grannies.
Thank you.

Lost catalyst control center and switchable grphics

Hi i accedintly deleted all of ati folders in my pc and reinstalled the new amd for the driver and lost switchable grphics options in my pc now i dont know what should i do to restore the switchable graphics setting in my laptop or the old catalyst control centerplease help me

Hi, Download and run the AMD installation package on the following link - this provides both the drivers for your switchable graphics, including the customised Catalyst Control Centre. http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55025.exe When the installation has completed, restart the notebook. Regards, DP-K

ATI Radeon HD 4870 - Bootcamp & Catalyst Control Center

Hey all,
I installed Bootcamp (Vista 64-bit) 5 min ago and noticed that Catalyst Control Center was not there. When installing Bootcamp on my MacBook Pro I got the Nvidia panel, why is not the CCC available on the Mac Pro?

I have posted a message "White screen of death and computer halts with ATI 4870 in Boot Camp"
I bought the 4870 and ANYTHING I do causes the system to halt and go to a white screen before even attempts to go into windows.
I have called Mac AND gone to a shop. I took the NVIDIA out of my MAc Pro and put in the 4870 and works GREAT in Mac but as soon as hold down the Option key to get the option to select Mac or Windows it halts system when push Windows before even attempts to load Windows.
I went so far as to take ALL hard disks out of system but a new one and put a Vists dvd in drive and try to install it.... Also tried Windows 7 and xp. NONE work... as soon as click the dvd the system halts. So this supposed upgrade just doesn't work.
I haven't found anyone with the same problem which is odd...
Any advice I would love it. Otherwise I need to return it.
The MAc shop said it wasn't their problem. Mac just guarantees works on MAc OS and maybe someday will support bootcamp. Really bad answer.

Switchable graphics AMD Radeon HD 6620G/AMD RADEON HD 7670M

I have notebook HP Pavilion dv6-6c05er with integrated in CPU graphics AMD Radeon HD 6620G. It also have AMD RADEON HD 7670M but i cannot switch between them. This is only possible with drivers that was made in 2011. Now 2014. And this is not an isolated case. There is solution for the similar problem with AMD/Intel graphics, but nothing for AMD/AMD...
This situation persists for the second year. How long will it last?

Hello, @Maxim4ik163
I see that you have an issue with the switchable graphics running on your notebook. I will try to clarify this.
All information can be located in this document: Switchable Graphics on Notebooks Configured with Dual AMD GPUs
I will start with this " i cannot switch between them", if you're referring to switching manually you cannot do this. The graphics aren't meant for you to just switch them at will. The act of the switching is done automatically and only when the application and situation requires.
What does that mean?
With your notebook, this means that the graphics being used will only switch from intergrated to dedicated if required. With this notebook, that won't actually happen often. This explains why:
This feature is working as intended. The intended behavior of the dual AMD GPU configuration will vary depending on the application:
DirectX 9 applications (such as Street Fighter IV) only use one graphics processor at a time, even though two graphics processors are available. When a discrete graphics processor is paired with an A4-series integrated graphics processor, then data is rendered by the discrete graphics processor. When a discrete graphics processor is paired with an A6/A8-series integrated graphics processor, then data is rendered by the integrated one because it performs better than the discrete in this scenario.
DirectX 10 and DirectX 11 applications use both graphics processors simultaneously to render data.
OpenGL applications use the integrated graphics processors only.
To add to that, your notebook runs on an A8 series CPU. This means that the only time you will ever use discrete is with DX10 and DX11. When that is happening the applications will only reflect the intergrated graphics.
Anything else is explained in the document.
Now as for the driver, unfortunately to my knowledge the only one that works for this setup is what's provided on the HP site. This as you say is out of date. When or if there will be an update (so that applications requesting you to update can run), I don't have that information.
If you still have questions about how this works or the drivers, I recommend contacting phone support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you for posting on the HP Forums.
I worked on behalf of HP.

HP pavilion dv6 headphones work speakers do not

HP pavilion dv6 headphones work speakers do not. Updated drivers, ran utilities, Volume control options

Hi Romero49,
The next step would be to do a system factory reset. This recovery option returns all of the notebook's software to the condition it was in at the time of purchase. Any programs installed after purchase and any files you created will be removed entirely.
Here is a document on how to perform this. Please make sure you back up all your documents and pictures before doing this.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02638587&lc=en&product=5177781&tmp...
Hope this helps.
Thanks
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

HP Pavilion dv6-6130eo​, Radeon HD 6770M, switchable graphics, update Catalyst Control Center

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