HP Pavilion dv6-6135dx USB 3.0 Problems

Recently bought this laptop, I like it, it works great.
I reformatted pretty much the day I got this laptop. However, I cannot get 2 USB ports on the left side of the laptop to work, I'm assuming these are the USB 3.0 ports. The two USB ports on the right side of the laptop work fine, I'm assuming they are the USB 2.0 ports. Presumably, this is from missing drivers.
I've tried downloading the Renesas Electronics USB 3.0 Host Controller Driver from HP's support website. This does not work. After installing and running the USB 3.0 Host Controller Utility that it installs, a small dialog pops up that says "USB 3.0 Host Controller not found".
In Device Manager, I have two devices that have the yellow exclamation points. One is listed as SM Bus Controller, the other is listed as Unknown device. The hardware IDs for those are:
SM Bus Controller:
PCI\VEN_1022&DEV_780B&SUBSYS_358D103C&REV_13
PCI\VEN_1022&DEV_780B&SUBSYS_358D103C
PCI\VEN_1022&DEV_780B&CC_0C0500
PCI\VEN_1022&DEV_780B&CC_0C05
Unknown device:
USB\VID_138A&PID_0018&REV_0078
USB\VID_138A&PID_0018
Windows Update can't find anything for those two. I've also tried manually selecting the following drivers for the Unknown device and the device will not start still:
1. Renesas Electronics USB 3.0 Host Controller
2. Renesas Electronics USB 3.0 Hub
3. Renesas Electronics USB 3.0 Root Hub
4. Renesas Electronics USB Hub
Although I'm not too worried about the SM Bus Controller, mainly because I have no idea what its purpose is, I'm assuming the USB 3.0 ports is the Unknown device because of the hardware IDs. Help please!
This question was solved.
View Solution.

The Unknown Device is your fingerprint reader. Install drivers from below link
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-95403-1&cc=us&dlc=en&lc=en&...
I'm not quite sure what SM Bus Controller is exactly related to but have you installed AMD Graphics Driver on your Notebook?
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I am an HP employee!!

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Hi, all! I might be bringing up a pretty old topic, but I've registered on this forum, because I've encountered similar problem. I googled and found quite a few people with the same question, some of them on this very forum as well.
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This question was solved.
View Solution.

Hi:
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******Clicking the Thumbs-Up button is a way to say -Thanks!.******
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Hi JamSharif,
I understand you are having issues with the sound on your HP Pavilion g6 Notebook. Here is a link to troubleshoot sound issues.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Try this video let me know if it helps you out.
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1.8 GHz
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LED backlighting
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Power cord
AC adapter
Documentation
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HP QuickWeb
HP QuickSynch
HP CloudDrive (30-days trial)
HP Setup
HP Support Assistant
Cyberlink DVD suite
Arcsoft webcam
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HP Games Console
HP Connection Manager
Windows Live Applications
Microsoft Internet Explorer
Windows Live Messenger
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Go to Power Options in the Control panel and select the Power Saver option. Do not choose balanced. Then run your battery capacity tests again. Hopefully the new setting will improve the time that you get.
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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HP Pavilion dv6 Notebook PC sound problem

hello
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HP Pavilion dv6-6135dx USB 3.0 Problems

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