HP Pavilion DV6-6182NR Sound Not Working...Feel Like I Have Tried Everything
I have a HP Pavilion DV6-6182NR, and my sound has stopped working. I've tried uninstalling then reinstalling the driver. I've updated everything. Rolled it back. Updated again. Nothing has worked. When I test the audio, it shows the sound working, but no sound can be heard...even through headphones.
I have tried going through HP Support Assistant, but it shows everything is working.
Could it be the sound chip? Any ideas would be welcome. Thanks in advance.
Hi
Please find the link given below might help you to fix your issue.
Resolving No Sound or Audio Problems in Windows 7
Tips for fixing common sound problems Microsoft
Let us know how it goes!
"I work for HP."
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Regards
Manjunath
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lets try to break this down into a couple different steps here. Will start with Imessages first.
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Pavilion dv6-6c35dx - Sound not working after a HP Support update
Pavilion dv6-6c35dx with windows 7
I recently did a factory reset, and with the reset had to do all the updates. One of those updates from the HP Support assist was IDT High Definition Audio CODEC version 6.10.6381.0 on driver stwrt64.sys. And with that update i no longer have sound. When i put the cursor over the sound icon on the toolbar it says no headphones or speakers are plugged in. I already tried disabling and re-enableing the AMD HDMI output audio device through the control panel menus, didnt work, also it says its not plugged in. When i go into the hp supprt assist, to troubleshoot, to audio and sound, the status on the IDT says Error(52).
How do i fix this?Hello everyone,
Thanks for posting on the HP Forums!
It would appear that you two are experiencing different issues. I will definitely address both of you!
First, I feel it would be wise to perform a System Restore. You can return the computer to a point before the issue existed. Here's how to do it: Using Microsoft System Restore (Windows 7)
If that doesn't work, then look at the below suggestions:
*Before any real troubleshooting, please put your computer in a clean boot state. This should prevent third-party programs from interfering. This document provides information on how to do it: How to perform a clean boot in Windows*
*Next, unlock a new Administrator account, so we can troubleshoot on a clean account. Open Command Prompt as Administrator, and hit Enter after typing the following: net user administrator /active:yes
You will be able to log out of your current user account, and log into the Administrator one.
*Finally, make sure all of your Windows updates are complete:
1. Open "Windows Update" in Control Panel.
2. Click "Settings", and then click "Install optional updates".
3. Next, click "Check for updates".
If that step doesn't work, then look below for the appropriate troubleshooting:
@epicness50 , you need to perform all of the steps in this document: No Sound from the Speakers (Windows 7)
Also, since there is a Device Manager Error 52 issue, you may want to look here for additional information and suggestions: Code 52: Windows cannot verify the digital signature for the drivers required for this device
*The above Microsoft document is for Windows Vista and Server 2008, but the troubleshooting can be done in Windows 7.
@LENNY12 , you mentioned you uninstalled and reinstalled Support Assistant. However, I'm going to ask you to do it again, but with a little more troubleshooting to address what could be causing the issue.
Source of the troubleshooting is my own post: HP Support Assistant Windows 8.1
Uninstall your version of Support Assistant in Control Panel, Programs and Features, then restart the computer.
Solution: Download Support Assistant from its own special home
1. Click on the following link: HP Support Assistant. It will bring you to the following page:
2. Click on "Notebooks, laptops, netbooks " under "Download HP Support Assistant". It will prompt you to download it. So save it, then run it AS ADMINISTRATOR.
If either of you are still experiencing issues, I would perform a System Recovery to reinstall Windows. This will rule out which of the above options are to blame.
First, you should backup your data. I will provide information on how to do that: Backing Up Your Files (Windows 7)
Once this is done, it is safe to do the System Recovery. Here is some information on how to do this: Performing an HP System Recovery (Windows 7)
Thanks and have a great day!
Mario
I worked on behalf of HP. -
Pavilion dv6-3227cl sound not working
Hello, I booted up my computer today to no sound. The last time I used it, which was two days ago, the sound worked perfectly, but now the sound is not working at all. I have tried headphones and speakers, nothing works. I have tried to do a system restore to when it last worked, tried installing a new driver, and I am still getting no sound. It could be that I installed the incorrect driver or didn't install it correctly. Thanks in advance for any help, I will put my system info below.
HP Pavilion DV6- 3227cl Entertainment Notebook
Serial Number-{Private Information Removed}
Product Number- XG867UAHi
Please find the link given below for the driver & also update the Bios.
Audio Driver
Bios Driver
Incase this does not resolve your issue kindly run a recovery before this kindly back up your data as it will lost.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath -
Hp pavilion dv6 6165tx sound not working at all???
i have strange problem with my dv6 6165tx.that its sound is not working at all.sound is showing in speaker setting & equilizers but not coming in speakers & headphones also..pls help me..........
Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, restart the notebook and let Windows fully load. Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
If you still have no audio, open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Start-up Type= Automatic
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type', select Automatic and click Apply to save the change. Then click the Start button.
Regards,
DP-K
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****I don't work for HP****
Microsoft MVP - Windows Experience -
HELP: I feel like I have tried everything!!! iTunes will not open
the itunes has not worked on my computer for months. I have reinstalled serveral times as well as try the soloutions on apple support. nothing has worked. usually "error 7 windows error 127" pops up as well as a paragraph full of random letters and numbers
does anyone know how i could possibly fix this?
does iTunes freeze because i illegally download most of my music?pops up as well as a paragraph full of random letters and numbers
I'd like to have a closer look at that error message please.
Generate the error message again. While the error message box is open, hold down the Alt key and hit the PrtSc key. Paste the screenshot into an image file (using a program like Paint), and save the file.
Start a reply here and click the wee camera icon at the top of the reply window. Click "Choose file", browse to the image file, select the file and click "Open". Now click "Insert file" to insert the screenshot into the reply. -
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Sorry I'm just getting to this now, but a lot going on today in this front. There is now a "K" version of Flashback and perhaps more going on.
A couple of considerations you need to be aware of.
It's clear from the results of your testing that the reason you were infected is because your Java is out of date, so it's important that you keep all your software up-to-date going forward.
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We cannot be certain that what you did totally killed the Trojan, so your best bet would be to restore your Mac back to where it was before you were infected using TimeMachine. If you don't have a TimeMachine backup or cannot determine the date of infection, then your safest solution is this one:
Courtesy of Linc Davis:
I suggest you take the following steps immediately:
1. Back up all data to at least two different devices, if you haven't already done so.
2. Boot from your recovery partition (if running Mac OS X 10.7 or later) or your installation disc (if running an earlier version of the Mac OS), launch Disk Utility, and erase the startup drive. This action will destroy all data on the drive, so you must be sure of your backups.
3. Install the Mac OS.
4. Reboot and go through the initial setup process to create an account. Don’t import anything from your backups at this stage.
5. If running Mac OS X 10.6.x or earlier, run Software Update.
6. Restore the contents of all the top-level subfolders of your home folder except “Library” from the most recent backup. You can also restore the files in the Library folder, but don’t restore any of its subfolders; only the files contained in those folders, and only if they’re visible in the Finder. Don’t restore any hidden files or folders, no matter where they are.
7. If you’re running Mac OS X 10.5.x or earlier, disable Java in Safari’s preferences, and leave it disabled until you upgrade to Mac OS X 10.6.8 or later, including all available updates. The Java web plugin is unsafe to use under older versions of the Mac OS. Note: I’m not referring to JavaScript, which is unrelated to Java, despite the similarity in the names.
8. Change every Internet password you have, starting with banking passwords. Check all financial accounts for unauthorized transactions. Take this step only after you’ve secured your system in the preceding steps, not before.
9. Reinstall your third-party software from fresh downloads or original media, not from backups which may be contaminated. If you use any third-party web browsers under Mac OS X 10.5.x or earlier, disable Java in their preferences, as you did with Safari in step 7.
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I've uninstalled, restarted, changed start page, tried reconfigure it's a computer nightmare. Deleted Firefox and everything Genieo and it's still here. I hate it.
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Here is information an how to remove Genieo from Firefox:
http://www.genieo.com/faq/#q20
"Remove from Firefox
To change the default search please follow these instructions:
Type “about:config” into the address bar and click “Enter”.
Click the “I’ll be careful, I promise!” button.
Type “keyword.URL” into the search box that appears.
Right-click on the “keyword.URL” entry and click “Modify”
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my ipod touch gen 4 will not recovery after software update. have tried everything. device not recognized by itunes. any ideas?
Try:
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- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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Apple Retail Store - Genius Bar -
I had no trouble syncing my ipod touch until today. The computer will not recognize it. I have tried everything on the troubleshooting guide. Help?!
http://support.apple.com/kb/TS1538
This fixed mine. -
I cannot open itunes on my windows (older verson of windows) It keeps saying short cut has change or moved and no longer working properly. I have tried to do a repair on the file but the computer wont let me. I have tried reinstalling itunes but still not working. Is there anything you can sugguest please as I need my itunes.I have looked through the support questions and have tried everything. I have on Bonjour on my computer. Thanks heaps.
See Troubleshooting issues with iTunes for Windows updates for a complete set of iTunes rebuild steps.
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Hi there.
I am having constant problems when trying to connect to www.pretty green.com.When going to check out it is telling me that the site is unsognes,unsecure and doesn't use encryption.Other people are not seeing this message.
I have tried everything from reinstalling firefox to disabling ad ons etc.
The website also say it is secure.
Why will firefox not let me connect to it and why could it be showing as unsecure?
Than you.Thank you for the updates. Since the server seems to be set up correctly, the '''sec_error_unknown_issuer''' could indicate that your connection to the server is being intercepted.
One common reason for this is that you use software like avast! 2015, Kaspersky, ESET, or BitDefender that has a feature of scanning your web traffic for threats. Firefox might not be set up to work with that software. If this is the case, when you view the site's certificate in the Add Exception dialog or in another browser, it usually will say it was issued by your security software provider.
Another possible reason is a hijacked connection or malware.
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When I plug it to the charger, it really gets hot and will not come back on. I have tried everything that I can think of.
A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 10-15 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
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Hp pavilion dv6 hardware switch not working
i have migrated from win 7 to win 8.1 and i had issues with my wireless and sound switches:
wireless radio button isn't controlling wifi, it turns red and blue but wifi is always on, till i disable it using windows switch.
The mute button works but the light is always off, usually it turns red when i mute the sound
and finally, i can't lock the mouse touchpad
Product name: HP Pavilion dv6 Notebook PC
Product number: QA977EA#ABFHi Bida,
Welcome to the HP forum!
Great job on supplying you product number and Operating System!
HP has not tested Windows 8.1 on your notebook, therefore does not supply recommended drivers. Therefore it is unknown how it will perform.
Downloading or Updating Software and Drivers for HP Computers Please note the section on "Getting updates from the maker of the software or hardware"
When I checked the HP Pavilion dv6-6156ef Entertainment Notebook PC Drivers, I do not see a wireless button driver.
Windows 8.1 does have a built in troubleshooter you could try.
Press the Windows key + C to open charms
Type Control Panel in the search bar and press enter
Open the Control Panel
Open troubleshooting and follow the on screen options.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
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