HP Pavilion dv6 7134nr in-built speakers are broken

I am encountering a major problem. In early March of this year, my in-built laptop speakers broke. I know this, because everytime I use my laptop, I hear a tapping sound from the top right of my keyboard near the beats audio logo. I was told by Microsoft that it is a hardware, and not a software, issue. Since I was told this, I want to find a way to send in my laptop to the HP repair center in Texas for repairs. My extended warranty ends on October 3 of this year. I need help regarding this issue ASAP. This is extremely urgent.

Hi there @Chimavelli
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that you are looking to schedule a warranty repair for your notebook. I am happy to help you with this.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Malygris1
I work on behalf of HP
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Similar Messages

Why do I need a headset to talk on Skype? Doesn't my HP Pavilion dv6 have a built-in microphone?

I understand most laptops come with a built-in microphone so I'm having trouble identifying how to use it (if it exists) on my HP Pavilion dv6. It is cumbersome putting on a headset to chat on Skype all the time, and given the technology available, somewhat primitive. Anybody help?

CactusLander,
Welcome to the HP Forum!
Assuming your Audio setup is typical for Windows 7 or 8, and that (in general) your PC sound is in working order,
then the next place to look is in Skype.
Take a look at the following for "how to":
How do I adjust the sound settings on my computer and in Skype for Windows 7?
Start at the top and work down to and including the Section:
Checking your audio settings in Skype
Kind Regards,
Dragon-Fur

Hp pavilion dv6 backspace and enter keys are not responding

In my hp pavilion dv6 2158ee system backspace and enter keys are not responding.

Hello pvz,
Please take a look at this document and let me know if the troubleshooting steps help resolve your issue of certain keys not functioning correctly.
Good luck!
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I have Presario V 3000 and OS is XP. When I plugin earphone the in built speakers are still on.

Can anyone guide me on how to resolve the problem of switching off the in-built speakers of Presario V-3000 (with Windows XP) when we plug in the earphones. Please guide me in detail. Thanks in advance.

I'm sorry; maybe I wasn't clear enough. Just click the link and it will take you to a Knowledge Base article describing how to do some routine troubleshooting that might solve your problem.
[[Basic troubleshooting|Basic troubleshooting]]

HT4528 some how my speakers are broken or off, is there a way to turn them on, cannot play music

my external speakers are off or broken, is there a way to turn them on , music will not play over speakers

No, there is no settings for speakers other than mute.
Is your phone muted?
There is a mechanical switch in the headphone port.
Inspect your port for obstructions, try putting the headphones in and removing them several times.

HP Pavilion dv6-1360us Entertainment PC power button broken, power button board removed for use.

After working on my wife's laptop for the last week and not being able to find &amp;quot;the&amp;quot; solution online, let alone a pic of the power button board. I thought I'd try to share my shortcut with anyone that can benefit from it and hopefully avoid unnecessary repairs and costs. Of course we don't want even more money going to HP for no reason.&lt;br&gt;&lt;br&gt;The problem:&lt;br&gt;My wife was messing with our dog and a little pop splashed on and under the left front of the laptop. This was near the power button and underneath near the ram cover and vents. We unplugged the laptop and removed the battery as soon as I'd learned what happened. We dried it as best we could and after awhile started it back up. It started for shorter and shorter periods of time until it wouldn't start at all. I spent the next couple days trying all the forum solutions like holding the power button down, removing and inserting the battery and power supply ...blah, blah , blah. Eventually I came across somebody talking about the power button board. At this point the laptop with the battery only did nothing and had no lights, noise ...nothing. If the power supply was plugged in we had a light next to the plug and a front left panel light on. If the battery was removed and it was only the power supply we had only the light next to the power supply input. Everything i found said it was the motherboard or GPU. I feared the worst lol. I took it part for the 4th time and looked at the power button board and noticed the side of the power button itself had cracked all the way through. I decided i would try and start it without the power button board or cable connected instead of the shorting out process blogs were talking about.&lt;br&gt;&lt;br&gt;The solution:&lt;br&gt;I removed the DVD drive, hard drive, ram, keyboard, bezel and hard drive then 1 by 1 added the DVD drive, ram, hard drive ...etc. and each time used the remote control to power on the laptop. It worked!!! Eventually I had everything back together with the power button board and cable completely removed and the laptop was up and running. I put some superglue on the cracked power button and plan to order a new power button board and cable along with a new bezel and power button if necessary but for now we've got everything working and all the important files she was working on at the time have been recovered. I did pull the hard drive the first day and put it in a portable USB shell and copy all the files to our backup drive. Anyway if the same kind of things are happening to yours at least you won't have to go thru everything i did. Good luck and i probably won't be back very often if at all to reply to any questions or to be told how i could've done it easier/more efficiently.&lt;br&gt;&lt;br&gt;Power2dapeeps! lol

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
IDT Audio Driver - Windows 7.
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again and check if the mute led now changes colour correctly.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP Pavilion dv6 Notebook Processor Upgrade

Hello,
I am considering having an Intel 4th generation (Haswell) i7 chip installed on my laptop. But, I do not know if it is compatible. Please leave any helpful comments, including if this upgrade is possible or not (i know some chips are soldered on). If it is possible, please leave places that are reliable for upgrading laptops. (I've upgraded a desktop in the past, and it didn't go so well, so NO DIY's!) Thanks guys.
-hawksfan
HP Pavilion dv6 Notebook (custom built)
2nd Generation Intel Core i5-2450M processor (2.50 ghz, Turbo Boost up to 3.1 ghz with 3M cache)
12 GB Ram
Windows 7 SP1 64-bit
Built in late May, 2013

hawksfan1010 wrote:
Hello,
I am considering having an Intel 4th generation (Haswell) i7 chip installed on my laptop. But, I do not know if it is compatible. Please leave any helpful comments, including if this upgrade is possible or not (i know some chips are soldered on). If it is possible, please leave places that are reliable for upgrading laptops. (I've upgraded a desktop in the past, and it didn't go so well, so NO DIY's!) Thanks guys.
-hawksfan
HP Pavilion dv6 Notebook (custom built)
2nd Generation Intel Core i5-2450M processor (2.50 ghz, Turbo Boost up to 3.1 ghz with 3M cache)
12 GB Ram
Windows 7 SP1 64-bit
Built in late May, 2013
Hi,
Haswell mobile architecture uses a completely different socket than previous generations. You may use a Sandy Bridge like Core i5-2450M on an Ivy Bridge laptop but you can't use Haswell in any of the previous generations:
http://ark.intel.com/products/75128/Intel-Core-i7-4800MQ-Processor-6M-Cache-up-to-3_70-GHz
Socket: FCPGA946
So far I have heard there is no reason for an upgrade to Haswell from Sandy or Ivy Bridge computers.
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

Internal speakers are very quiet

I got my MacBook in Summer 2006 and I am wondering if this is something to do with early models. The speakers work fine, but my problem is that they are veeeeery quiet. The room has to be next to silent for anyone to hear anything, even with everything turned up to maximum. Using headphones isn't a problem either.
I didn't think this was an issue until I met someone else with a later model MacBook whose speakers are a lot louder than mine.
Does this mean my speakers are broken or something? The MacBook has had some repairs done so if anything had happened to them, would they have noticed it or is it just how the first generation work? Any input would be appreciated.
Message was edited by: bessfn

If that is so, then why are newer models outfitted with louder speakers? I don't have the option of getting another computer any time soon, this one was a graduation gift, so I won't be getting anything else for a long time.
I also know other people with Mac and non-Mac lap tops. All of their speakers are a lot better than mine, and I just find it really odd and somewhat annoying.

No sound from built in speakers but headphones ok, pavilion dv6

HI all,
Out of a sudden , after watching a youtube video, my speakers and headphone gave noise when I was RE playing the video that I watched seconds ago.
I restarted my lap, and then didn't hear a sound at all
checked my drivers and updated them
the headphone is working fine. but when I unplug it I hear no sound from my built in speakers. though the drivers are working fine.
took my lap for maintenance to get it cleaned up and checked, they told me the speakers are connected and the wires are all fine! but the problem still exists.
they wanted me to leave it with them to be checked ... but I just didn't trust them since they suggested the sound card is damaged! if it was dagamed I don't think I'll be getting any sounds ! right ?
please, can any one tell me what could be the problem ? and how to solve it ?
Pavilion Dv6 3120
running windows 8.1 for the past year

Hi Chaand,
You can try installing this IDT High-Definition Audio driver, it is not for your model but it is a Windows 8.1 driver. There are no Windows 8.1 driver for your model. If installing that driver doesn't work then it is a most likely a hardware issue with the speakers and you should have either a local technician take a look at it or send it to HP for repairs. You can reach HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
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Thank you,
BHK6
I work on behalf of HP

Music only plays thru the speakers by inserting a plug in the headphone jack. pavilion dv6-6127cl

HP Pavilion dv6-6127cl (Notebook PC)
I have spent over 6 hours on the phone with tech support, but I remain unable to have any sounds go directly to my built-in "Beats" speakers. I can make the speakers work if I insert a plug into the headphone jack on the keft side of the notebook. If I plug in headphones to listen, I do get sound out of my headphones, but I also get sounds out of the builr-in soeakers. Tech Support insisted that either I spilled liquid onto my keyboard. (I did not), I dropped the notbook. (I did not), or the my computer was infected with a virus.
I doubt that this problem was virus related, because the problem happened during a 4 month period that I had no internet service. To be certain there are no viruses, I took the extreme action of restoring my notebook to the factory condition. I still have the same problem.
During my 6 hour troubleshooting marathon, the support technician had me update my BIOS and initiate many lengthy self-test procedures, all to no avail.
Please send me information on who to send this laptop to for repair or replacement under the original warranty.
I also have another issue. Tech support claims that my notebook warranty expires in November, but I purchased this notebook from Sam's Club brand-new, in an un-opened box in mid-January 2012. How can this date be explained and/or corrected?
Many Thanks,
Mike McKinney
Rockledge, FL.
USA
(321) 636-3500

Hello spl1080,
Your headphone jack is not working correctly on the laptop.
Was everything working correctly before you upgraded to Windows 8?
I know that you said that you updated the driver, but did you try the driver for Windows 7 and 8.
Here are the links for the drivers.
Windows 7
Windows 8
If you are planning on sending it in to HP to have it repaired they will make you run a recovery before you send it in.
Clicking the White Kudos star on the left is a way to say Thanks!
Let me know how everything goes.
Have a good day.

No sound from speakers or headphones on my hp pavilion dv6-6c50us

no sound from speakers or headphones on my hp pavilion dv6-6c50us. Speakers are not muted and volume is up. May have happened after a system update

Hi,
Try the following.
Download the relevant IDT Audio installer on the links below and save it to your Downloads folder.
IDT Audio Installer - Windows 7.
IDT Audio Installer - Windows 8.
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Hp pavilion dv6-3151sf built-in speaker not working

Need help on hp pavilion dv6-3151sf built in speakers not working but can hear sound using the headphone. Is there a service manual on how to replace or check the speakers?

Hi there @JINGDOMS
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
In answer to your question about the service manual, there sure is, and I am happy to help you with this.
You can find it on the support page for your model, or just use this link: HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide.
Within the service guide you will find the replacement instructions for the individual assemblies, and also the part numbers. I would start with just checking the connection to make sure it is good, and if there is still no sound from the speakers, you can also try this page as well, before replacing the part.
No Sound from the Speakers (Windows 7)
If you determine that is a faulty speaker and you want to get replacement parts, take a took at this page:
HP Notebook PCs - Ordering HP Certified Replacement Parts
Let me know if you need any further assistance.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

HP Pavilion dv6-6b53er no audio from the speakers

Hi, i have HP Pavilion dv6-6b53er notebook pc
Windows Home basic 64-Bit Service Pack 1
I have no sound in the speakers, but with headphones it is ...
the Problem is that when I launch any game sound in the headphones disappears At the Skype sound is there, but there can be customized playback device no headphones there is no sound at all, i.e. the speakers do not work, but recently I tried to install the factory default BIOS settings, published dynamics distinctive squeak ... tried to install a new driver, enable / disable playback device, used HP Recovery Manager, all to no avail = (
please help.
Vlad...

Hello Jt_Grin
I am sorry you still have the issue with your sound on your HP Pavilion dv6-6b53er Notebook pc. I am going to provide you with a few steps to try. What we are going to do is reload the original drivers that came with your computer to see if we can resolve this issue with your sound. I would like you to follow the steps outlined below.
Step 1. Open the HP Recovery Manager
Step 2. Drivers and Applications Reinstall
Step 3. Choose "IDT High-Definition (HD) Audio Driver" or "IDT High-Definition Audio Driver"
Step 4. Install
Step 5. Restart your computer
I hope this resolves the issue you are having with your sound. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Can external speakers be plugged into my HP Pavilion dv6?

I have a nice set of Altec Lansing speakers with a subwoofer from my PC (that I do not use anymore). Can these be plugged into my HP Pavilion dv6 laptop?
I cannot find a port for the plug (a regular plug like for headphones into an Ipod).
There are plugs like this on the front for headphones and a microphone.
Thanks.

Hi,
What is the model of your "Altec Lansing speakers" ? If they worked on your PC, they should work on your laptop given they have the RIGHT 3.5mm plug.
Regards.
BH
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HP Pavilion dv6-6b10tx two of the usb ports are not working

I have recently bought a HP Pavilion dv6-6b10tx....and had it fixed by hp for a problem with the beeping noise.
After sending my laptop for repairs( replacing the system board), I received my laptop but two of my usb ports are not functioning...
I did a bios update and did the hp update to see if it actually fix anything but not luck. So I went device manager and found a exclamation mark on the renesas electronics usb 3.0 host controller with a device status 'This device cannot start. (Code 10)'. What do i do??

The question is why is the port not working? Is something in the port that you can see? If not, then there isn't much you can do but take the computer in to the genius bar and have the techs see if it is a circuit problem that can be fixed.

HP Pavilion dv6 7134nr in-built speakers are broken

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