HP Pavilion DV6 Battery Issue.

Hello,
I'm currently having a recent problem with my HP Pavilion DV6 (A8KO2EA#ABU) laptops battery stating (plugged in, charging) and being stuck on 8% and not charging whatsoever, if I remove the power cord, the laptop will instantly shut off.
I've made sure all updates are installed via windows and the HP Support assistant, HP battery check states 'Weak (30)' and charge capacity at 45%, also full charge capacity is listed as 2570mAh.
I'm just wonderig if by this I should be buying a new battery, or is there a chacne it could be something else?
David.

Hi David:
Thank you for your inquiry. I am pleased to assist you the best I can!
I understand you are having an issue with the battery. Here is a document on "Testing and Calibrating the Battery (Windows 7)" click here. For your convenience I am also sending the" HP ENVY dv6 Notebook PC Maintenance and Service Guide" click here. Please see page 51, Battery for replacement part numbers and how to remove it. Here is a document which contains a video on "Removing and Replacing the Battery for HP Pavilion dv6-7000, dv6-7100 and HP ENVY dv6-7200, dv6-7300 Notebook PCs" click here. Here is a link to the HP Parts store click here, if you should require it I hope this helps.
Sparkles1
I work on behalf of HP
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Similar Messages

HP Pavilion DV6 Webcam Issue.

I have an HP Pavilion dv6-6033cl with Windows 7 64 bit installed.
I have an issue with my webcam, it appears to turn on randomly every now and then.
Not longer than a week ago I thought this may have been a virus and I deleted my entire hard drive and installed Windows on the empty partition.
The webcam light just keeps turning on, I have no current software that uses it and i've only had windows reinstalled for about a week, I have a couple of virus protectors and nothing seems to make the webcam light stop until I restart the computer.
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Hi David:
Thank you for your inquiry. I am pleased to assist you the best I can!
I understand you are having an issue with the battery. Here is a document on "Testing and Calibrating the Battery (Windows 7)" click here. For your convenience I am also sending the" HP ENVY dv6 Notebook PC Maintenance and Service Guide" click here. Please see page 51, Battery for replacement part numbers and how to remove it. Here is a document which contains a video on "Removing and Replacing the Battery for HP Pavilion dv6-7000, dv6-7100 and HP ENVY dv6-7200, dv6-7300 Notebook PCs" click here. Here is a link to the HP Parts store click here, if you should require it I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hp pavilion dv6 power issue

I have a HP Pavilion dv6t 2300 laptop. Few days ago, the laptop suddenly stopped running with power issue. I bought a new battery thinking it was a battery issue. When I plug in the battery, AC led light won't turn on and the laptop won't charge. Soon as I take the battery out, AC led light is on.
I tried to turn on the laptop removing the battery with only AC power on, but it will not turn on either.
Is the the problem with the circuit board or is there any step I can do to make this work? Any help is much appreciated.

Have you tried another charger to make sure the adapter isn't the problem?
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

Pavilion dv6 Audio Issue

I recently tried NCH Debut screen recorder - it came packaged with a VERY handy document & AV file converter.
I started having random, then regular, BSOD issues, indicating stdriver64.sys was the issue.
Investigation indicates this is the SoundTap audio driver - which is from NCH.
I've uninstalled all the NCH programs, but there are still registry entries for "sound tap" and also the "stdriver64.sys" in several places in my registry.
I cannot system-restore my laptop to a time prior-to installing NCH, as I cannot find the entry in the system-restore available selections. I only have about 10 entries in the list to choose restore points, and I installed NCH prior-to the oldest available selection.
Troubleshooting the audio using the HP support assistant indicates my audio drivers are experiencing "Error(39)"
The drivers affected are:
IDT High Definition Audio CODEC stwrt64.sys Version 6.10.6329.0
Intel(R) Display Audio IntcDAud.sys Version 6.14.0.3074
I have manually d/l from HP the correct audio driver install package for my laptop: sp52399
I've tried 4 times to install this package. Each time, it installs, advises me to reboot (which I immediately do) and upon reboot, I still have no audio, and HP support assistant still indicates Error(39) for my Audio drivers.
I am installing with full Adminitrator privileges.
I am at the end of my tether. I want to avoid restoring my laptop to complete fresh HP install (which is my LAST resort).... as this takes me back about 3 months, and I will have countless windows & HP updates to re-download & re-install, never mind the endless process of re-installing all my programs and setting up my preferences.
I cannot find an easy way to take a snapshot/iso image of my freshly-installed & updated system. The windows backup & recovery process does not work as expected, and last time it took 8 DVD's to burn my backup image and about 2 hours of time. This is also unacceptable. Why is it so hard to take a fresh image of your running system, for occasions like this?
Anyway - the question is this. Can anyone please offer a definitive solution for restoring my audio, without having to revert to a complete fresh factory-reset?
NOTE: I have basic knowledge of computer systems. I don't have in-depth knowledge of registry settings, etc. I know how to search for them, but have no idea what they all mean. Any solutions offered, please be in plain-english and not TOO difficult, considering I am not a programmer !!!
Any advice of help is appreciated
Osiris

Thanks billaboard for your response.
Unfortunately, I gave up waiting for an answer and just re-set the laptop back to factory specs.... then spent the next 8 hours re-installing programs & updating windows & the HP programs to the current versions.
I won't be using an NCH product again.
In terms of who I should be asking, I would point out:
I used the inbuilt HP Support Assistant on my laptop, to diagnose why my sound wasn't working. It identified the drivers that were at issue.
I uninstalled all NCH programs
I downloaded the correct HP Audio drivers & reinstalled them. They advised it was a successful install. 8 times.
Each time I rebooted, I would run the HP Support Assistant again and it would then identify that the HP drivers were not working.
The HP Support Assistant link, for further help, led me here. If this isn't the correct place to ask for help.... a site labelled "HP Support Forum", then where the hell is ?
Thankyou again for your response. If I have further issues with other programs, I will follow your advise and re-install the offending program, before un-installing.

HP Pavilion dv6 Notebook PC Battery Adapter Message

I have an HP Pavilion dv6 Notebook (product # A5F76AV) and recently every time I plug it in with the adapter that was provided with it, a message in a box appears on the bottom right hand corner of my screen saying that I need a higher power adapter, and this causes me to randomly drop in FPS when I play a video game. How do I solve this? Thanks.
This question was solved.
View Solution.

Hey iilykerice,
I see that you're still having an issue with the error message prompting you to get a higher power adapter.
Here is a couple of workarounds -
NON-OPTIMAL WORKAROUND I discovered that if you simply remove the battery while using the computer in AC mode. The messages stop. Apparently they appear whenever the computer switches between AC and battery power. It works vice-versa as well, when running on battery power only.
ANOTHER WORKAROUND As I was going through all of this, I discovered that changing the power configuration from "Power Saver" to "HP Recommended (Recommended)" the messages stopped. I did this however while the battery was removed, and it is possible that the battery should be out when you do this.
ALSO, The OEM adapter by the way is 65 watts -- people on other forums suggested that anything under 60 watts should be replaced no matter what. We had it plugged into a very old surge protector, which conceivably could have been robbing power. So we now have it directly in the wall. (Did this after stopping messages with the different power config, so I don't know if it would have worked -- but try it anyway).
Here is the document i got this from for you too take a look at- http://goo.gl/ynP1V
Also, If you're still in warranty please contact HP at 18004746836
It very well could be the ac adapter.

DV6-2008AX Battery Issues due to high temprature.

Hi All,
Machine: HP PAVILION DV6-2008AX ENTERTAINMENT NOTEBOOK PC
Product # VV714PA
OS: Windows 7
I have an issue with my DV6 Notebook not charging the battery, when plugged in the device shows Plugged in, Charging for a minute or so then changes to Plugged In, Not Charging
Having looked into the HP Battery Check the Battery Check shows that the battery is functioning correctly, but the battery is operating at a high temprature and is not charging
I know that this laptop is always overheating for me, does anyone have any suggestions that may reduce this issue
Thanks
Chris

Many times a laptop overheating is directly related to the cooling of the processor. The main culprit is the fan. The fan sucks in air from the bottom and blows it out the side. It will also suck in hair, dust, and other debris. That stuff often gets trapped by the heat sink and over time builds up in a layer which chokes off the cool air going to the processor making the fan work harder.
Check this out:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01657439&tmp_track_link=ot_faqs/top_issues/en_u...
What I recommend is getting some canned air and blowing out the vents in the side and bottom of the laptop. If after doing this you still have problems with over-heating, and your laptop is in warranty, you can take your laptop to a HP Authorized Service Center and ask them to clean the fan and heatsink. You can check your warranty here:
http://www13.itrc.hp.com/service/ewarranty/warrantyResults.do?admit=109447627+1286541891570+28353475
If it is out of warranty, consider searching for the maintenance manual for your specific model, in the manual there are schematics for taking apart the laptop. Cleaning the fan is much easier that removing a motherboard, so don't feel to intimidated by the idea. Also you can remove the heatsink and then remove the thermal grease and apply a new layer which also helps alleviate heat related issues.
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New Battery Not Recognized on HP Pavilion dv6-4052nr

Hello,
So I have an HP Pavilion dv6 that I have had for about 4 years now. Everything works fine on it but within the last year the battery has slowly been unable to hold a charge. Until recently where it won't hold a charge at all and has to be plugged in. I ran a diagnostic test on it and it said that I needed to purchase a new battery. I purchased a new battery from online since I could not find a proper replacement from HP. This battery looks exactly the same as my previous battery and fits perfectly in the battery slot, but when I turn my computer on it does not recognize the battery is there. It did run off just the battery for about 30 minutes and then shut down. Now it won't charge and I have to run simply off it being plugged in. I did another battery diagnostic on my computer and it just says that it can't find a battery.
I know that many other people have had this issue with no way of fixing it and I have tried some ways to fix it such as turning the computer off, taking out the battery, holding down the power button, etc. They have not worked however. Is there any other fixes I can try or will I simply have to buy a new battery? Is there one that is more guaranteed to work through HP?
Thank you!

Hi @mimorgan ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv6-4052nr Notebook and issues with the newer battery. Here is a link to test and calibrate the battery.
Here is a link to your manual page 20 for the battery part number. Yours is a 6-Cell 55WHr Lithium-Ion Battery and the new should match the specs.
What is the part number of the new battery?
Please let me know.
Thanks.
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Sound Issues HP Pavilion dv6-6158nr Entertainment Notebook PC

Hello,
I have HP Pavilion dv6-6158nr Entertainment Notebook PC with Windows 7 Pro 64-bit OS. Recently I noticed issues with how my volume control works. I am not sure if it's an application issue (Firefox 9/10) or audio drivers. While watching playing an audio file or watching video my default playback device is set to speaker, but as soon as I plugin my headphones both headphones and speakers will go to mute. Some times disabling and re-enabling the device will solve this issue, and other than that I also have to restart Firefox to get the sound back.
Tried installing all the available updates form windows, also reinstalled/update the sound drivers as n admin with no possible fix. Also as shown in picture below, when I try to make a Google call using Firefox I use built-in mike an headphones. During that time headphones icon will be appeared in the window shown below listed as communication device and disable both audio in/out.
Let me know if any further information is required.
Thanks.

First uninstall the audio driver:
Click Start and type device in the search field, then select Device Manager. >> Audio, video and game controlar >> right click and uninstall all values under it >> restart >> download and install the following drivers:
BIOS
Audio
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Blue tinted screen, menory problems, underperforming battery - 5 day old HP pavilion dv6-6005sa

I bought a new HP Pavilion dv6-6005sa 15.6" Laptop - Linen White on 14/06/11 from Currys digital, Arndale Centre, Manchester. The laptop is less than 1 week old.
The screen is a frost blue colour from the second I turn it on to the second it is turned off. Weirdly I can see the entire screen, just that everything is blue!! Does anybody know how this can happen??? When I move the screen it flickers from normal to this blue thing. A loose connection maybe?
I am unhappy as I got to send it back to the shop for a under 21 days replacement involving an expensive airmail delivery :@ The alternative would be a 3 week investigation in the lab which I cant be bothered with!
Has anybody else experienced this phenomenon with a HP laptop screen? I also am beginning to experience memory problems and the usb prots are on the blink. I have looked after it very well, it has just been sat on a desk for 5 days! Can anybody explain me this phenomenon and if it is a comon problem with HP laptops?
Now for the next problem as if a faulty screen and memory cache wouldnt be enough! The battery:
The battery specs are as follows:
Lithium-Ion 6-cell battery
'upto 7.5 hours battery life'
The battery is advertised to perform 'upto 7.5 hours' however I get maximum 4.5 hours doing absolutely nothing on power saver mode with the laptop with it just sitting there idle on a desk. At the same time I also had wireless and bluetooth off; screen brightness set to 0%, maximum processing chip power reduced to 20%; battery saver mode active; all major applications closed).
I get maximum 2-3 hours doing basic tasks with it such as word processing. Gaming I get maximum 1.5 hours.
The battery checker displays the following:
Status: Ok (0)
warrenty type: 1 year
cycle count 0
manufacturer: 13-42
battery age 136 days
serial number: 12587 02/01/2011
Temperature: 27oC
Design Capacity: 5100mAh
Full Charge Capacity: 5222mAh
Remaining Capacity: 5222mAh
Current: 0mA
Terminal Voltage: 12530 mV
Design Voltage: 10800 mV
Cell Voltage 1: 4174 mV
Cell Voltage 2: 4177 mV
Cell Voltage 3: 4177 mV
Cell Voltage 4: 0 mV
Status: 0
AC Power: True
CT Number: N\A
I have highlighted in bold the things I thing are suspicious. I feel the results are those of a malfunctioning battery. Could anybody tell me if I am correct withmy assumptions?
As I am no expert coes anybody reading this think these results are normal for a new battery and can you provide me some insight to wether my battery might be faulty or not?
Basically I think at least one of the 6 cells inside the battery are malfunctioning.
The laptop specifications are as follows:
Processing chip:
General Information Processor AMD Phenom™ II X4 P960 Processor
1.8 GHz
1.8 GHz HT
4 x 512 KB L2 Cache
Quad-core
Operating system:
Genuine Windows® 7 Home Premium x64
RAM:
6GB DDR3 RAM (1x4Gb 1x2GB cards)
Graphics card:
AMD Radeon HD 6470M
512 MB dedicated memory
Screen:
Screen type Widescreen LCD
Screen resolution - WXGA
- 1366 x 768 pixels
Screen size 15.6-inches
Screen features BrightView Infinity Display
LED backlighting
16:9 aspect ratio
Hard drive:
750GB SATA 5400rpm
Disk Drive:
Optical disk drive LightScribe SuperMulti DVD±R/RW with Double Layer Support
Memory card reader:
Yes
USB:
2 x USB 2.0
2 x USB 3.0
FireWire:
No
Internet:
Modem/Ethernet Gigabit Ethernet
WiFi 802.11 b/g/n
Bluetooth Yes
Audio interface:
2x headphone-out/ 1x microphone in
Sound Beats sound system
Video interface:
TV output 1 x HDMI (digital video/audio)
1 x VGA (analogue video)
Webcam:
HP Truevision 2.0 megapixels HD Webcam
Battery:
Lithium-Ion 6-cell battery
Up to 7.5 hours battery life
External Accessories included:
Power cord
AC adapter
Documentation
Software:
Software included This PC is optimized for Microsoft® Office 2010.
Purchase a Product Key Card or Disc to activate full-featured Office software preloaded on this PC.
HP QuickWeb
HP QuickSynch
HP CloudDrive (30-days trial)
HP Setup
HP Support Assistant
Cyberlink DVD suite
Arcsoft webcam
Arcsoft Total Media Theatre
HP Games Console
HP Connection Manager
Windows Live Applications
Microsoft Internet Explorer
Windows Live Messenger
Adobe Reader
Adobe Flash Player
Dimensions:
Size:
378 x 246.8 x 31.1 mm ( W x D x H)
Weight:
2.91 kg
If my replacement unit works how it is designed too it will be a beasty machine! I just hope my mate who is taking it back to the shop for me checks it properly before sending it me back!
Joe

Go to Power Options in the Control panel and select the Power Saver option. Do not choose balanced. Then run your battery capacity tests again. Hopefully the new setting will improve the time that you get.
Best regards,
erico
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Wifi issue w/ HP Pavilion DV6

I've owned an HP Pavilion DV6 1030us for a couple of months now. Wifi issues didn't start showing up until a week after I purchased my laptop. I found out that there's a problem with the motherboard and sent in my laptop to HP for a repair, but when it came back a week later, it was still in the same condition as it was when I sent it. HP sent back a paper that confirmed that they had "repaired" my laptop, but all the problems I've had are still present.
Anyways, I'm just curious as to what I should do at this point... my warranty hasn't expired yet, so should I sent it back in for repair? I don't want to wait another week if everything is still going to be the same... school has already started... so any suggestions?
EDIT: Sorry this is in the wrong section...
Message Edited by betabait on 08-31-2009 03:25 PM

@LleytonPaul ,
Hello and thank you for posting on the HP support forums. So you have done the first step. Checking connection to other wireless connection points.
Next would be to uninstall and reinstall the driver for your wifi.
First check this link out.
HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)
Here is the link to your system drivers.
HP Pavilion 14-v045tx Notebook PC - Software and Drivers
If this does not fix the issue then please contact HP phone support for repair options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Battery Question: Pavilion dv6-6c65sx

I have : HP Pavilion dv6-6c65sx Entertainment Notebook PC with Windows 7 64-bit
I bough it as a Desktop Replacement, so, it is almost my only machine.I use it all the time.
I plug the AC Adapter to it with the battery in place , But I am not sure this is the best practice for it.
I heard the battery gets weaker when plugged to AC Adapter all time.
What is really the best practice, knowning that I rarely move with it?
This question was solved.
View Solution.

Hi,
If you use the notebook on AC Power nearly all of the time, I would suggest storing the battery as the machine will run perfectly well without it installed and you gain the advantage of increasing the usable life of your battery.
The primary factors affecting the lifespan of a lithium ion battery are the number of charge/discharge cycles and if stored, the temperature.
If you wish to store the battery, drain it to around 40% charge, then remove it, wrap it in a plastic bag and store it in a cool location such as a refrigerator ( not freezer ). It's also a good idea, once a month, to fully charge, fully discharge, fully charge and then drain to 40% again before storing.
Best regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Issue with Keyboard Special Characters in HP Pavilion DV6-3004TU

I am using a HP Pavilion DV6-3004TU notebook. I just had my Windows 7 Professional installed. When I @ using Shift + 2 it displays " (quotation marks). It is vice-versa as well, ie., when I type " using Shift ' it displays @ symbol. I as well have issue with typing the hash symbol. When I type Shift 3 it displays £ instead of hash symbol. This is a brand new laptop and I am using an external USB keyboard as well for my convenience. This problem is encountered in both keyboards (notebook keyboard and external keyboard) as well. What do I do now? It has become a literal mess with characters making it difficult most of the times. Kindly help
This question was solved.
View Solution.

That looks like keyboard layout issue...Looks like your keyboard is set to UK english...to check that...
To check that, Click Start, type intl.cpl in the Start Search box, and then press ENTER. On the Keyboards and Language tab, click Change keyboards.
You should see 2 entries English (united States) and English (United Kingdom). If true, delete English (United Kingdom). That should take care of it...
Although I am an HP employee, I am speaking for myself and not for HP.
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How can I get a repacement battery for my pavilion dv6: 484170-001?

I need replacement battery for hp pavilion dv6 with number 484170-001

OK this is a volunteer Forum and most of us do not work for HP and some of us are across the pond where there is a time difference so sometimes there will not be an instant response.
Genuine from the U.K.:
http://www.ebay.co.uk/itm/Genuine-Laptop-For-HP-484171-001-485041-001-485041-003-484170-001-513775-0...
http://www.ebay.co.uk/itm/GENUINE-BATTERY-FOR-HP-PAVILION-HP-Spare-484170-001-/371083992849?pt=UK_Co...
If this is "the Answer" please click "Accept as Solution" to help others find it.

Battery isssue for Pavilion dv6 laptop

Dear Sirs or Madam,
I have problem with battery of my laptopn in model pavilion dv6. The battery is dead and do not be charge , and after disconnecting charger cable it will be turn off after 2-3 minutes. I want to know if it is definitly battery problem. How much does it cost each on (normal one-long lasting).I am look forward to hearing from you as soon as possible.
Yours faithfully,
Hamdam

Hi,
Please try the following test first:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00821536
If failed, you need to replace battery. We need exactly the model of your machine (dv6-xxxxxx) before we can say BUT you can check the following price (roughtly):
http://www.au-battery-store.com/batteries.php/Pavilion_dv6+battery+HP?gclid=CL3Ojc7umr0CFYtapQod_y8A...
Regards.
BH
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Sound Playback Issue with IDT High Definition Audio Codec HP Pavilion dv6 Notebook PC

Since i bought this laptop, every time i use skype or the Windows Sound Recorder, i hear static that drastically increases in volume. Uninstalling the IDT High Definition Audio Codec prompts my computer to automatically install the driver again, this usually fixes the problem, but after restarting my laptop, the problem returns.
Does anyone know a permanent fix to this issue?
Product name: HP Pavilion dv6 Notebook PC
Product number: B3K22PA#ABG

Hi,
Please try:
(a) Uninstall IDT sound from Device Manager,
(b) Reboot the machine
(c) Download the following package and install again:
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe
(d) Reboot the machine.
Regards.
BH
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HP Pavilion DV6 Battery Issue.

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