HP Pavilion dv6 black screen

I've HP Pavilion dv6-3225dx black screen on startup. CAPS lock is blinking continuously, no beep sound. And WiFi LED is orange with no sound LED.
I've tried Win+B method but no use, I've tried other RAM but still no response.

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like your Notebook has a blinking/flashing CAPSLOCK light and a blank screen all the time
If the Capslock LED Blinks continuously that indicates us to replace the System board to resolve the issue
Steps to drain the Static charge before contacting HP for further support
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Test your Notebook with Battery and Power Adapter alone
Note: If you are still facing the same issue try to remove and reseat the Memory Modules of your Notebook
You can Click Here and Click Here to peform some more troubleshooting steps if you need
You can also Check your warranty Here to verify the warranty status
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Similar Messages

HP Pavilion DV6; Black Screen & Atikmpag.sys BSOD with external Monitor

Hello Guys.
I have HP Pavilion DV6 Core i7 with ATI Mobility Radeon HD 5650 Graphics Card. Two weeks ago, I started getting continous Atikmpag,sys BSODs. The operating system also started giving me warnings about the hardrive. After a few days, the BSODs got more frequent. Then one day, I was doing normal stuff on my PC and the Display Driver crashed. Instead of recovering, the PC froze. I forced restart my PC but it got worse. The display of my laptop went black. I connected the laptop to external monitor which detected the display. When I tried to load the windows, it started giving me the Atikmpag.sys BSOD on the start up. Now the operating system works fine in the Safe Mode but with nothing on the laptop's screen. The soultions I have tried so far are.
-Reinstalled the windows thrice
-Removed the drivers and installed the updated ones a bunch of times.
-Rolled back the bios to an earlier version
-Removed the hardrive and tried to load it from an operating system installed on external flash drive
-Tried loading the PC with linux on external flash drive
-Opened the laptop and cleaned it thoroughly
-Removed all the components and plugged them one by one.
-Removed the old Atikmpag.sys in system32 folder and expanded it with the latest ones.
-Installed every thing fresh from HP website
None of these tricks have given me any luck yet. The only way, I could use the operating system in normal mode, is to delete the atikmpag.sys file in safe mode and then log on back in normal mode. I also analysed the minidump file through window debugger and it says that atikmpag.sys is causing this crash with the TDR message. I did all these with an external monitor as the display of the laptop is black since that day.
Below are the detailed specs of my laptop.
OS Name: Microsoft Windows 7 (64 bit) Home Premium
Version: 6.1.7601
System Model: HP Pavilion Dv6 Notebook PC
Processor: Intel Core i7 Q 721 @ 1.60 GHz
Bios Version/Date: Hewlett- Packard F.29, 11/7/2011
Installed Physical Memory (RAM): 6GB
Graphics Card: ATI Mobility Radeon HD 5650 1 GB
I have tried almost every solution available on these forums but still have not gotten any where. I am wondering how could the display, graphics card and hard drive stop working at the same time .
I would really appreciate if someone colud help me through this problem.
Thank you
P.S. Kindly ignore my English mistakes as it is not my first language.

Hi Goloono,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
First I would like to reassure you your English was great, I had no problems understanding you.
I grasp that you are getting a black screen with the error message " Atikmpag.sys".
Here is a link to Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot.
Have you run The HP Support Assistant to help with updates and resolving issues.
Here is a link to a Microsoft Community Page with this exact issue. There are some suggestions that may help.
Blue Screen error with atikmpag.sys in Windows 7 .
Here is a link to the HP software and driver page. You will need to input your exact model of DV6 you have and follow the prompts. This page will have the recommended drivers and it will list bios updates. if there are any applicable ones.
HP Drivers & Downloads.
How Do I Find My Model Number or Product Number?
At one point you state you had a hard drive error, to rule that out I would run a diagnostics. SMART Media Test Error Appears when Notebook is Started
Please let me know if this has helped.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Pavilion DV6, Black Screen and 3 Caps Lock Blink

HI,
I have an Hp Pavilion DV6 and I am getting the 3 blinks on the caps lock. When I turn on the PC it starts up, the caps lock blinks 3 times and the screen is just black. I have already tested the memory sticks, drain the battery, and hooking it up to an external monitor. Nothing shows on the other monitor and it just remains black. Please help!

Hi @shmurray,
Welcome to the HP Support Forums!
I understand you are getting a blink pattern on the Caps lock LED, when you turn on the notebook. I am happy to help you with this.
I am including the page on the error codes for your reference: Blank Screen LED Error Codes
From that document the pattern you are getting indicates a memory problem. You said that you have tested the memory. What exactly did you try?
The document suggests reseating the RAM or trying a new set of RAM and then restarting the notebook. If you are still getting a memory problem after trying both of those things, ie a 3 blink code again, then it would likely suggest that there is a problem with the motherboard itself, either with the memory slot or one of the controllers related to memory.
In that case I would suggest contacting the technical phone support number at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
If however reseating the memory or replacing it leads to a different error code or message please let me know, Although in that case the following may be helpful if you still have a blank screen.
Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot
Here are some other sources I found that may be helpful to you.
Resolving Problems with Notebook Displays (Windows 7 and Windows 8)
I hope that this is helpful to you.
Regards,
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Pavilion dv6 blank screen caps lock light on blinking F11 F12 light on (red)

pavilion dv6 blank screen caps lock light on blinking F11 F12 light on (red)

Hello kiranreddy,
Welcome to the HP Forums.
It appears that your Notebook is not starting, that you have a blank screen and flashing LED's. I will try to help you with this.
I would like you to start with this document: Computer Does Not Start and the LEDs Blink or the Computer Beeps. This will help to try to identify if the Notebook is providing an error code. If it is, it will also provide steps to attempt to resolve the issue.
Please let me know how you make out with this. If you require further assistance with this please provide the Model and Product numbers for your Notebook. (How Do I Find My Model Number or Product Number?)
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Pavilion dv6 Broken Screen

The screen on my Pavilion dv6 notebook is cracked. I was wondering how I should go about having it repaired. I am not sure if it is under warranty but if it is not, how much should I be expecting to pay?

@jtrynkar
You do not have to buy the parts (new screen) from HP, you can save even more money if you do the work yourself.
What is the full model number of your dv6, eg dv6-xxxx xx.
I use these people.
http://www.laptopscreen.com/?gclid=CKGuupvhlKgCFecbQgodelUyCw
If you do not want to replace the screen by itself, but as a whole unit, then yes it would get expensive buying one directly from HP. Sometime you can find one from a third party vender.
I will be able to help you more ounce I have your full model number. If your machine is a CTO (custom to order) please give me the P/N as well. You will find this on the underside of the laptop and will be marked P/N.

Pavilion G7 black screen on boot

Hi there,
My parent's pavilion 3 or 4 years old G7 1135sd had suddenly stopped working, 3 days ago it still worked and i dont remember anything special that might have caused it to fail. it does not boot up, but the i can hear the cpu fan and the numlock and wifi LEDs are glowing.
ive read that it is probably a hardware fault, so i tried replacing the ram with the ones i have in my laptop, and it didnt work. Ive also replaced the HDD with the one i have in my own laptop but to no avail. I connected an external screen to the laptop and it still didnt work. so i have a feeling something is wrong with the motherboard. i did do a hard reset like suggested but it did not help either.
Is it possible to send a laptop to repair? and how much will something like that cost me in the Netherlands?
regards,
Vardar

Hi @Vardar ,
Thank you for visiting the HP Support Forums and Welcome. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Pavilion dv2418nr black screen

I have a Pavilion dv2418nr and it will no longer boot up, the fan is operating and the power light comes on but I get nothing from the hard drive, this is the second time it has failed the first time it was a little over a year old but was still covered under an extended warranty from the store, they replaced the motherboard and it worked fine for about another year. I don't want to invest in another motherboard if it is just going to fail again, I am extremely disappointed in HP.

Try getting into BIOS - hit F10 after you turn it on, if yuo can do this - then go to advance and test the Hard drive,
It may be the Hard drive has failed vs, the mother board.
regards,
Also you can try a hard reset..
Remove battery and AC adaptor hold the power button down for 30 secs..then re-connect AC adaptor - see what happens.
I am an HP employee.
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Hp pavilion g6 black screen wont boot-up.

hp pavilion g6 1d63nr-ram; hard drive; fan ; power light have all be checked good after trooubling with information that was provided.
I have a recall plug LS 15-(need Rreplacement) could this be the problem?
Is their damage to the motherboad ?
This question was solved.
View Solution.

all of this was done

HP Pavilion DV6 blank screen caps lock flashing continuously

My laptop was working fine last night, this morning the screen stays blank, caps lock flashes once every 3 seconds or so continuously, the wireless light is solid amber, no other lights are on. I've tried a hard reset to no avail.
When I power it on it sounds like the fan spins up and it tries to boot, then 2 seconds later it is quiet and nothing happens, if I close the lid without powering off the outside light on the top of the case stays on so it is not shutting down or in sleep mode when the case is closed.
I've looked at a bunch of troubleshooting and none of the info seems to match this, any help would be appreciated.
Thanks

a single CAPS flash is a CPU failure, you can try following the below steps but it will most likely need to go in for repair
power drain;-
-remove battery and power cable
-hold power button for 20 seconds
BIOS recovery;-
-hold windows+B
-turn computer on keeping those keys held down
if the light is still flashing at this point you'll need to contact HP, if it is in warranty then the repair should be free, if not there will be a cost
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Hp D7-4177nr pavilion-black-screen-startup-caps-lock-light-orange-light

how to resolve
hp D7-4177nr pavilion-
1.black-screen-startup
2.caps-lock-light blinking
3.wireless light orange
4.power light white
5.hdd light orange
and cannot boot

Hi wasasa45 ,
I am sorry to hear about this issue.
At first, please try a Hard Reset as follows.
Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery, plug in the AC Adapter and start the notebook.
If the above step does not help please refer to the follwing document:
Computer does not start (Windows 7, Vista, XP): http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443371&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
Please follow the steps in the section that says "Symptom: LEDs glow, fan noise is heard, but display is black or blank".
If the above step does not make any difference, we will go ahead and reseat the Memory (RAM) and the Hard Drive (HDD) on the Notebook and see whether that makes a difference.
Reseating RAM:
First we will have to try reseating the RAM. Your Notebook should have 2 RAM slots. If you have got a single RAM Module, you can try removing that from the existing slot and place it on the other one and see whether the Notebook turns ON after that. If you have got two Modules, you can try swapping them. If that too does not work, try turning ON the Notebook with only 1 Module inserted and also by changing the slot. You will have to work the permutations and see whether the Notebook turns ON. This is to understand whether the issue is with any of the RAM slots or the RAM module itself.
Please find details on how to reseat and insert back the RAM from the following document:
General document on Steps for Removing and Replacing Memory Modules:http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c00262554
Reseating HDD
We will reseat the Hard Drive cables and will put it back to its actual position.
General document on Steps for Removing and Replacing the Hard Disk Drive: http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c00649950
You just have to reseat the Hard Drive cable and then insert it back to its actual position. This is to ensure there is no loose connection or static electricity accumulation. Check whether the Notebook works properly after doing this.
I am waiting to hear back from you.
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I am an HP Employee.

Pavilion dv6-3227cl entertainment notebook powers on but only has a black screen

An HP Pavilion DV6-3227cl Entertainment Notebook, that is approximately 2 years old and is running Windows 7 Home Premium, AMD Vision Premium, will power on but not boot up. The fan runs and the "caps lock" light flashes once approximately every 4 seconds but all I get is a black screen with no cursor or error messages. There are no beeps. The power supply indicator illuminates (white) for about a second, then turns to a dim orange when the battery is installed, but remains white when the battery is removed. However, the two indicator lights (I'm not sure what they are for) next to the USB port nearest the power indicator light illuminate as follows: the one on the left (as you are looking at the right side of the notebook) is white; the one on the right is orange. Both are fully illuminated (not dimly as the power indicator light). The power indicator light is not as bright as the other white indicator near the USB port. The notebook has booted up and appeared to be running one time since having this problem started, but I have not been able to get it to boot up again. I am told the battery is bad (it's my brother in law's notebook), but is it possible the problem is with the power source rather than the processor or motherboard? I appreciate your comments/advice on this matter. Thank you.
This question was solved.
View Solution.

Hi fejevitzky,
Your question, "Based upon that, I believe you are telling me you do not think it is the BIOS--is that correct?" Yes, as long as you dont see any "white" light reveal from LCD bezel back side while with blank screen state. LCD bezel is the cover around LCD, most design put LED modeule at the bottom side next to LCD. While back light is not on during boot up sequence, that means system doesnt have chance to get BIOS program running. It also means, it stuck at state of hardware bring up. Normally motherboard related.
I quickly checked hp.com and found some link that may help. Or 1-800-HP invent (1-800-474-6836) can save times. This forum only intends to quick/simply reply users questions. About another service and repair charge, I have to give you other links to reach.
HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
http://www8.hp.com/us/en/store-finder/index.do
Contact info:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Contact HP:
http://www8.hp.com/us/en/contact-hp/contact.html
HP SmartFirend Services: (I saw it with price of service)
https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
I work for HP.

Hp pavilion dv6 laptop has a black screen problem.

Hello,
I dont know how to fix my hp pavilion dv6 laptop.
The laptop is working,have the necessary sounds after i
turn it on,but the problem is that the screen stays always black
..I connect the lap top to tv screen or external monitor and it shows that everything is working properly.
The laptop may have hit a hard surface. The laptop worked well until about 1 week ago when I turned it on and the screen was hazy at first. I turned it off and turned it back on and the screen was completely black but still had the start-up sound. Someone suggested I see if it works on an external monitor and that worked.
Does anyone kow how I can fix the black screen of my hp pavilion dv6 laptop?
I do lots of study with it and have my exams coming up soon. I need my laptop to be mobile with me and not stationed in one place. Thanks in advance for the help!

Hello Chi123,
I see that you are having problems with the display on your HP computer. I would like to help with this issue but I need some information.
Can you provide the model and product number of the computer? Here is a link that shows how to find that information.
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Hp pavilion dv6 laptop black screen

Hi all please is any one help me I have my hp pavilion dv6 laptop.
The laptop is working,have the necessary sounds after i
turn it on,but the problem is that the screen stays always black
..I connect the laptop to external monitor and it shows that everything is working properly. But It not working on laptop screen what should I do heplllllll

Hi
I'll try helping you with this,
You'll have to give it for repair - display assembly replacement. The display panel might be at fault here as your system works good when connected to external monitor.
But before that,
Do a hard reset first --
Turn off the computer by pressing SHIFT KEY while you click SHUT DOWN.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer, shut down system.
Remove the battery from the battery compartment.
Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
Next:
To confirm, connect it to other monitor & do a full extensive hard drive & memory test from BIOS, tap quickly F2 or F10 soon after powering on the system.
If all tests are passed, contact HP service center.
thanks,
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Pavilion dv6-1230us Black Screen after installing Windows 7...Please Help

Hi,
I recently installed Windows 7 and everything was working fine until my computer went into hibernation. Before this, I installed all the drivers and software from the HP website for my computer for Windows 32 bit setup. After my computer went into hibernation, my computer will not start up in normal mode; rather, it starts in safe mode only. When its starts in normal mode, the screen just turns black and nothing happens. The login screen comes up perfectly fine but after I login at startup, the screen just turns black. Please help, I don't know what else to do whether it is a driver or software issue from the software from the HP site.
Thanks,
Daniel

Did you check Apple Support Boot Camp article?
iMac displays a black screen during installation of Windows 7
http://www.apple.com/support/bootcamp/
Installation Guide
Instructions for all features and settings.
Boot Camp FAQGet answers to commonly asked Boot Camp questions.
Windows 7 FAQAnswers to commonly asked Windows 7 questions.

Pavilion dv6-3040sa, black screen, flashing caps lock

Hey all, In need of some help for a friend, her laptop has had this issue for a while now and only just come to me for help. Her HP Pavilion DV6-3040SA has an odd issue with it, if you power it up the display doesn't come on and the caps lock just flashes, it will continue to flash until the laptop is turned off. On the help section a flashing caps lock does not refer to any particular error. I've reseated RAM, tried hard resetting, reseated the CPU and it managed to power up, then after it was turned off, it wouldn't power up again and had the same issue, after playing with it some more it powered up and worked for 2 days, when it promptly stopped working again. Any reason for this issue?

Processor failures can be have inconsistently. I have seen processor failures start with 1-2 second hangs in the OS to working one day and not at all the next.
The blinking code you have desribed is a beep code of one. Review the following table found here.
Caps Lock/Num Lock
1
CPU
CPU not functional
Reseat replace CPU.
Service
Caps Lock/Num Lock
2
BIOS
BIOS corruption failure
Restore BIOS from onboard backup (jumpers)
Service
Caps Lock/Num Lock
3
Memory
Memory module error not functional
Reseat memory modules (see next section).
Test memory from UEFI or BIOS.
Replace bad memory modules.
Service
Caps Lock/Num Lock
4
Graphics
Graphics controller not functional
Service
Caps Lock/Num Lock
5
System board
General system board failure
Service
Caps Lock/Num Lock
6
BIOS
BIOS authentication failure
Restore BIOS from onboard backup (jumpers)
Service
The options for a blink code of 1 is to reseat the CPU as you have already done or to replace the processor. Since the issue returns after reseating the CPU, it looks like the CPU needs to be replaced. Sorry.

HP Pavilion dv6 black screen

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