HP pavilion dv6 headphones work speakers do not

HP pavilion dv6 headphones work speakers do not. Updated drivers, ran utilities, Volume control options

Hi Romero49,
The next step would be to do a system factory reset. This recovery option returns all of the notebook's software to the condition it was in at the time of purchase. Any programs installed after purchase and any files you created will be removed entirely.
Here is a document on how to perform this. Please make sure you back up all your documents and pictures before doing this.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02638587&lc=en&product=5177781&tmp...
Hope this helps.
Thanks
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Similar Messages

  • Speakers not working on brand new pavillion dv6. headphones work fine

    I've just taken this Pavillion DV6 PC out of the box and the speakers are not working.   Windows 7.   Sound is fine when I plug headphones in.

    Hi,
    Try using Recovery Manager to reinstall your Audio Driver ( probably IDT ) - the procedure for using recovery manager to reinstall Software and Drivers is detailed in the relevant document on the link below.
    Recovery Manager - Windows 7
    When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio through the speakers.
    If you still have no sound, I would return the unit and get it replaced - you shouldn't have to be troubleshooting a brand new machine.
    Regards,
    DP-K
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    Microsoft MVP - Windows Experience

  • Pavilion dv6 headphones stop working when certain programs launched

    My pavilion dv6 (product number: A5F76AV; OS: Windows 7 Ultimate 64-bit) is brand new, just arrived yesterday. On startup, the headphones work fine when watching videos online and for any other system audio, but when I launch a game (through steam) I no longer get audio through the headphones (system reverts back to playing audio through the onboard speakers). Once this happens, no audio comes through the headphones regardless of the source, although the volume coming from the onboard speakers changes somewhat when the headphones are plugged in and unplugged.
    I've tried manually downloading and installing the audio driver for my computer by going through the HP support website, but doing so did not help. I would be extremely grateful for any help that can be offered.
    Thank you.

    bump...

  • Hp pavilion dv6-3151sf built-in speaker not working

    Need help on hp pavilion dv6-3151sf built in speakers not working but can hear sound using the headphone. Is there a service manual on how to replace or check the speakers?

    Hi there @JINGDOMS 
    Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
    In answer to your question about the service manual, there sure is, and I am happy to help you with this.
    You can find it on the support page for your model, or just use this link: HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide.
    Within the service guide you will find the replacement instructions for the individual assemblies, and also the part numbers.  I would start with just checking the connection to make sure it is good, and if there is still no sound from the speakers, you can also try this page as well, before replacing the part.
    No Sound from the Speakers (Windows 7)
    If you determine that is a faulty speaker and you want to get replacement parts, take a took at this page:
    HP Notebook PCs - Ordering HP Certified Replacement Parts
    Let me know if you need any further assistance.
    Malygris1
    I work on behalf of HP
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  • HP pavilion dv6-6c01ej On-Screen Display not working

    Hi, I have an HP pavilion dv6-6c01ej  and I want to use the on-screen display, to see for example when the volume when I turn it up or down (also for brightness change and so..).
    I looked in the Programs and Features in Control Panel and saw I have the last version of the driver (version 1.3.5).
    I couldn't find the actual prgoram in the Start menu (I don't even know if it exists).
    I wanted to download it again so I can try uninstall and install, but the file could not be found, using this link:
    http://ftp.hp.com/pub/softpaq/sp55001-55500/sp5515​2.exe
    From here: 
    http://support.hp.com/us-en/drivers/selfservice/hp​-pavilion-dv6-6c00-entertainment-notebook-pc-serie​...
    I don't know if it's the same driver for all the pavilion dv6 pc's.
    Also, I tried downloding the HP MediaSmart for that, but the download failed for some unknown reason.
    So, How can I turn this feature on?
    This question was solved.
    View Solution.

    Hi:
    See if this version works...
    http://h20566.www2.hp.com/hpsc/swd/public/detail?s​wItemId=ob_101310_2

  • HP Pavilion DV6 Beats Audio speakers stopped working

    the speakers on my HP Pavilion DV6 Beats Audio laptop stopped working and there is absolutely no sound coming out from it. Please help!
    This question was solved.
    View Solution.

    Get your full Model number or Product number from the Service Tag attached to bottom of laptop (probably  under battery)
    How Do I Find My Model Number or Product Number
     Once you have the info, use the button at top of this page titled "Support", then click "Download drivers" from the menu. Enter your Product Number. After entering PN click 'Go". On the next page use the dropdown menu to select your Operating System, click Next. A list will populate with drivers/software.
      Download & Save the latest Audio driver.Go into Control Panel,Programs & Features -Uninstall IDT software.Restart the laptop. After Windows loads, install IDT audio using the downloaded file.
    If still no sound,try a hard reset.Disconnect all external devices first.
    1-remove power cord and battery
    2-press power button for 30 seconds
    3-reinstall only power cord for first startup.
    4-power on
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  • HP Pavilion Entertainment DV7 1240 Speakers are not working

    Has anyone else had this problem the tool bar at the top of the notebook is amber and the speakers will not play, if I plug in a headphone they work.  I can not seem to find the correct version of drivers to make this work.  Any help?  Would really like to have my speakers working again,
    Thank you
    PMR.

    Hello Rick_of_Jonghap,
    I understand that the speakers on your notebook computer are not working properly, and I would be happy to assist you in this matter!
    To restore the audio to your notebook, I recommend following this document on No Sound from Speakers (Windows 7). This should help with the playback on your system.
    In addition, you can also follow @SuperMario1's thread on Troubleshooting Guide: Audio does not Work after a Certain Period of Time. This guide should help with your notebook's audio output in regards to a recent Windows Update.
    For more assistance, I will need to know:
    1. If your computer has completed all of its important Windows Updates.
    2. If you have updated your HP drivers using the HP Support Assistant.
    3. If this is an on-going, or recent issue.
    4. If plugging in headphones produce the same problem.
    Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
    Regards   
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP Pavilion dv6-3151st AMD GRAPHICS is not INSTALLING

    I have HP Pavilion dv6-3151st. I have a problem. Amd graphics is not installing. I downloaded from http://support.hp.com/tr-tr/product/HP-Pavilion-dv6-Entertainment-Notebook-PC-series/4247579/model/4320740It did not install.And i downloaded from amd http://support.amd.com/en-us/downloadIt installed but games and others are using Microsoft Basic Display Adapter. Please help. I am not using my graphic card.

    Hi: The only suggestion I can offer would be to try manually installing the windows 7 graphics driver from your notebook's support and driver page. If that doesn't work then there is no solution that I know of. Here is a post from another forum member with the same gpu and I tried helping him to no avail. http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/problem-with-HDMI/m-p/5162972#M302151 He did not reply back to let me know if the W7 driver worked or not.   

  • Pavilion Dv6 Blu-Ray/dvd player not reading disc's.

    i need help, my pavilion dv6 do not play disc. wat i may do..

    Hello man-el,
    Welcome to the HP Forums!
    I understand the computer cannot read CDs. To assist you properly, I do require the following information:
    1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your product number
    2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
    3. Does this occur on certain programs, or all programs?
    4. Have you installed any new hardware, software or drivers on this computer, before the issue appeared?
    Additionally, if the issue just began occurring, I would perform a system restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore
    Thanks for posting on the HP Forums. Have a great day!
    Mario
    I worked on behalf of HP.

  • My laptop ( hp pavilion dv6-6b27nr entertainment PC) willl not start up. the screen is blank.

    I have a HP Pavilion dv6-6b27nr Entertainment PC   (Win 7) It would start up with the message "BIOS RECOVERY" .  It then would not start up at all.  I took it to a repair shop, they contacted HP and got it working.  i took it home and it worked just fine the same day, however when I tried to use it the next day the screen is just blank. i tried the take out the battery process with no effect.  i then tried tapping the f11 key at start up.  the fan came on and it made some noise, but has failed to show anything on the screen.  When I turn it on the caps lock key blinks continually in a sequence of two blinks.  (When i brought it home from the repair shop I downloaded malwarebytes and quarantined 87 pups etc. ) 

    HI @owe ,
    Thank you for your query, I will do my best to help!
    I grasp that you received a bios error and the notebook would not start.  You took it to a repair shop, who contacted HP and got it back up and running. When you took it home it ran fine.  You downloaded malwarebytes, installed and ran it, and quarantined 87 pups etc.  When you tried to use it the next day you get a blank screen and the lights blink twice.
    Here is a link to  Computer does not start and the LEDs blink or the computer beeps .  Two blinks again refers to the bios.
    You should not be having a bios problem so soon after just having it repaired.
    There may be a hardware issue that is causing this and I would test the hardware  rule  that possibility out.  Testing for Hardware Failures (Windows 7, Vista)
    If you are still unable to determine any problems, you would have some options. 
    You can try to restore the bios yourself.   Restoring the BIOS
    As you just got it back from the repair shop, you could take it back to them to see what they say.
    As you stated that the repair shop called HP, you may be able to acquire a reference or case number to refer to and call them yourself. Just to clarify you do not need the case number to contact HP support but it would allow them to more easily locate  any case notes from the previous call.
    Please call our technical support at 800-474-6836. If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Phone Assist Worldwide
    Good Luck!
    Sparkles1
    I work on behalf of HP
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  • My HP Pavilion dv6-6c13nr Wireless Driver Will Not Install

    As said, my laptop's model number is dv6-6c13nr. My laptop's Windows 7 was FUBAR from a computer virus that my sister managed to get on it somehow. I said to hell with it and just DBANed the entire hard drive and did a clean install of Windows 7. Everything was able install just fine except for the wireless adapter/driver.
    I tried both the Broadcom Wireless LAN Driver and the Ralink 802.11 b/g/n WiFi Adapter linked in my PC model's driver page. On both of them, whenever I click on the downloaded file, nothing happens after the file unpacks, no installers run. I've tried running it regularly and running it as an administrator, I've also tried running the installers directly from where they were unpacked into the C drive, regularly and as an administrator.
    All of the other drivers and software on my PC model's driver page installed just fine aside from the wireless, it's the only thing, and the most important thing, that I can't seem to get to work. The version of Windows 7 that shipped with the PC was Windows 7 Home Premium, the version that I have and that I installed is Windows 7 Ultimate. Are the drivers not Ultimate compatible?
    I've also considered installing earlier versions of the drivers, but I can't find legacy versions anywhere that doesn't look sketchy. I would really appreciate some help with this.­­
    This question was solved.
    View Solution.

    Hi:
    Please see my reply to your other post at the link below...
    http://h30434.www3.hp.com/t5/Wireless-Internet-Home-Networking/My-HP-Pavilion-dv6-6c13nr-Wireless-Dr...

  • HP Pavilion dv6-3043ee Realtek Network Adapter not found in Device Manager

    Hi I own an HP Pavilion dv6-3043ee, 64bit and running Windows 7. And somehow the network adapter for the LAN got uninstalled for some reason. Now after posting something on the site I finally downloaded the driver for my laptop.
    Now another problem, after or at the end of the installation process a pop up message was shown:
    "The Realtek Network Controller was not found,
    If Deep Sleep Mode is enabled Please Plug the Cable."
    Now I checked Device Manager to see if the Realtek Network Adapter was there but it wasn't. All I can see are:
    -Atheros AR9285 802.11b/g/n Wifi Adapter
    -Bluetooth Device (Personal Area Network)
    -Bluetooth Device (RFCOMM Protocl TDI)
    -TAP-Windows Adapter V9
    Someone please help. Thank you.

    If device is identified but there is no driver for it, it will be appeared as unknown device in Device Manager with question mark icon (?), are you seeing such thing in device manager?
    If not, you should refer to your PC manufacturer's website and download.
    Make sure report this issue using Feedback App.

  • Hp pavilion dv6 3055 tx speakers not working. no sound coming what to do ??

    no sound coming what to do ?? using win7 pro 64 bit. what could be the possible solution for this problem. and how tocheck whether it is a hardware or asoftware problem ?

    Try this HP document first:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&lc=en&cc=us&dlc=en
    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

  • Some of my hp pavilion dv6 3140us keyboard bottons does not work

    hi
    after i inestaled a new windows some of my keys stop working like the hp support key the volume keys animation, what can i do????????????? please help

    maybe you installed a non genuine windows. Try rebooting your machine

  • Headphones work speakers wo

    Hi I have a problem where if I plug in my headphones I can play music and hear music but when I plug in my speakers there is no sound and itunes along with winamp pause the song and will not play it(same thing happens with movies). I have a soundblaster 2 audigy and Logitech Z-560 speakers. So I was just wondering if It is a soundcard issue or a speaker issue?

    I don't have a Sound Blaster Audigy 2, but I'm sure this should apply the same way as a X-FI Extreme Gamer. Check the sound card's control panel settings for "headphone dectection"?if avalible and make sure that the checkbox for muting?speakers isn't checked, if it is checked, then de-check it and then your problem should be solved. Hope this helps you.

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