HP Pavilion DV6 Notebook - Blank video screen

I was running the Skype Windows desktop client on an HP pavillion dv6 notebook. About a week ago the main video screen (the other caller) went black. It has been that way ever since. The people at the other end are having no problems and can be seen on other machines.
Skype software version is 6.22.81.104
I attach a dxdiags dump
Thanks

With it connecting to an external monitor and working just fine, it would indicate an issue with either the lcd or the video cable. Usually, a completely black screen is the lcd panel itself. But you said you had it replaced...
Go ahead and boot up with the external monitor. Once you are booted up, press Win+P. That should bring up the shortcut for your projector screens. Select Laptop only. Could be a setting just didn't get back to normal.
If that doesn't work, I would take it back to whoever replaced it. Did they test it before giving it back to you? Did it work at all after having the screen replaced? I do this kind of work all the time and would lay 10 to 1 odds still that it is the lcd panel. If it hasn't worked at all, I would have them double check to make sure everything plugged back in correctly, done that a time or two... If they are positive the screen is good, change out the cable. In my experience, one of those has to be the issue.

Similar Messages

HP Pavilion dv6 Notebook PC Battery Adapter Message

I have an HP Pavilion dv6 Notebook (product # A5F76AV) and recently every time I plug it in with the adapter that was provided with it, a message in a box appears on the bottom right hand corner of my screen saying that I need a higher power adapter, and this causes me to randomly drop in FPS when I play a video game. How do I solve this? Thanks.
This question was solved.
View Solution.

Hey iilykerice,
I see that you're still having an issue with the error message prompting you to get a higher power adapter.
Here is a couple of workarounds -
NON-OPTIMAL WORKAROUND I discovered that if you simply remove the battery while using the computer in AC mode. The messages stop. Apparently they appear whenever the computer switches between AC and battery power. It works vice-versa as well, when running on battery power only.
ANOTHER WORKAROUND As I was going through all of this, I discovered that changing the power configuration from "Power Saver" to "HP Recommended (Recommended)" the messages stopped. I did this however while the battery was removed, and it is possible that the battery should be out when you do this.
ALSO, The OEM adapter by the way is 65 watts -- people on other forums suggested that anything under 60 watts should be replaced no matter what. We had it plugged into a very old surge protector, which conceivably could have been robbing power. So we now have it directly in the wall. (Did this after stopping messages with the different power config, so I don't know if it would have worked -- but try it anyway).
Here is the document i got this from for you too take a look at- http://goo.gl/ynP1V
Also, If you're still in warranty please contact HP at 18004746836
It very well could be the ac adapter.

Please Help.. HP Pavilion DV6 Notebook has totally stopped working

Hi
If anyone can help me I would be grateful. My computer just stopped working today and left me with a blank screen, when I try to turn on I just get the HP logo. I have run a hard disk and memory test and they both came back OK.
I have my life on here and when I took it to the Geek Squad they said it was probably the hard drive and wanted tons of money to TRY and fix it.
I have a blank black/blue page, I have removed the battery and tried a hard start, I replaced the battery, I do have a flashing caps lock light and my mouse pad is illuminated.
I don't know what to do next and have my life on this computer including many family photos that cannot be replaced.
Any help or ideas would be gratefully received
Thanks

Hello Nikki7,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Since you are facing a Boot issue on your HP Pavilion DV6 Notebook PC, please click on the web links given below should be able to help you to resolve the issue on your unit.
HP Notebook PCs - Use Hard Reset to Resolve Hardware and Software Issues
HP Notebook PCs - Blank Screen LED Error Codes
HP Notebook PCs - Troubleshooting No LED Lights Glow During Startup or Boot
Let us know how it goes!
*Although I am an HP employee, I am speaking for myself and not for HP.
*Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
* Click on "Purple Thumbs up" button to the left side of my post to say thanks!
Regards
Ahmed

HP Pavilion dv6 Notebook PC unable to boot recovery disk

HP Pavilion dv6 Notebook PC unable to boot recovery disk. First when I power on my notebook it goes straight to the launch recovery or launch Windows normally screen. When I choose start windows normally, it goes to the window screen and freeze. When I try to launch the start-up with windows 7 start-up disk, the computer will not load the files. When I tried to complete a hard drive test, it failed with a failure ID 9UXNXA-55E65V-XD003G-60XR03.
I'm looking for a solution, can someone help?

Hi:
It sounds like you need to purchase a new hard drive for your notebook, and reinstall the operating system with your recovery disks.
When a HDD fails a diagnostic test, it normally means it is done for.
Paul

HP Pavilion dv6 Notebook PC, no audio

Hi,
After a couple of weeks having a crackling noise on my soundsystem, there's now no sound at all. Also the video quality at Windows Media Player as well at internet videos is very badly. My HP Pavilion dv6 Notebook PC is now three years old, and after worked with it on regular basis, I hope there isn't a hardware problem. What could I do?
Info:
Product Name: HP Pavilion dv6-3170sb Notebook PC
Product Number: CNFO36F7PM
Operating System: Windows 7 Home Premium (64 - bit), Dutch version
Kindly greetings,
Yannick
This question was solved.
View Solution.

Hello Yannick,
Take a look at this document, which provides troubleshooting steps to restore your software and drivers by using Recovery Manager.
Please let me know if this helps resolve your issue.
Good luck!
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

How do i clean the air vents on my hp pavilion dv6 notebook pc?

Latelly, the fan on my HP Pavilion dv6 Notebook PC has been noiser than usual and it appears that my notebook becomes quite warm to the touch. The HP Support Assistant running on my notebook PC recommended that I can reduce the heat and fan noise by cleaning the air vents. How do I do this? Can I do this myself or do I have to have a professional do it?

Hi Rosie,
You can clean the vents on your notebook.
Buy a can of compressed air. Essentially, you need to gently blow out the vents with the compressed air to clear out the dirt and dust. You need a can with a small straw like attachment for the nozzle so you can point it directly toward the vents.
Do take a look at this document first so you know which way to point the air and how to avoid damaging the fan inside the notebook.
Reducing Heat and Fan Noise by Cleaning Air Vents
Extra information:
Fan Runs Constantly, the PC Notebook Operates Slower than Expected and Generates Heat
Good Luck!
            When you see a great Post and you appreciate the help…
       Please Click the Kudos Star on the Left to say "Thank You"!
         Fixed? Click this Post “Accept as Solution” so others can find it.
Remember: The more information you provide, the better help you can receive.
Always Include: (Notebook) Product Number , Printers – Model Number ,
                   Operating System and an Error Description
                     Never give out your Serial Number
                      2012 Year of the Dragon!
Kind Regards,
Dragon-Fur

HP Pavilion DV6 Notebook -VX070AV, Windows 7 64-bit- no sound

HP Pavilion DV6 Notebook -VX070AV, Windows 7 64-bit.
IDT High Definition Audio CODEC Enabled stwrt64.sys 6.10.6289.0
Intel (R) Display Audio Enabled IntcDAud.sys 6.12.0.3047
Speakers show sound coming from internal speakers.
Speakers and Headphones Properties show- No Tone Control installed–how do I get it?
I have updated, deleted, and reinstalled drivers, from HP support help, no luck.
Please Help!
Thanks
CJ

Hi,
Please use the following instructions to check and fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
Good luck.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Pavilion dv6 Notebook PC: restore system and drivers

Hi. Some days ago I faced a bad experience with my laptop HP Pavilion dv6 Notebook PC. System crashed. At anytime I tried to switch it on, a message error appeared and system was blocked. Message was: FILE:\BOOT\BCD Status 0xc000000f, asking for running the Windows 7 System disk. But System disk didn't run at all. I checked situation and found the hard disk with 6 partitions instead of 2. I found a partition named BOOT (X that was a replica of C:. When I tried to restore the system by the recovery disk, something got control of the recovery disk, so that C: could not be formatted; neither X: was. Also, I tried to cancel files in X: but disk was protected and didn't allow any changes. So I could only get my hard disk uninstalled and all the partitions were cleaned off. I got my hard disk perfectly cleaned, but my recovery disk could not be installed properly. Therefore, system was not restored yet. My question is: what should I do to get my laptop with restored system? any ideas?
This question was solved.
View Solution.

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer or inside the battery compartment. Please do not include your serial number. Please enter the model/product information into HP's Online Consumer Support page and/or post it here for our review.
Depending on the age on your computer, it may have come from the factory with 5 or more partitons. This is common on newer computers that utilize UEFI and GPT partitions. The "Windows 7 System disk", the computer wass asking for is either a Windows 7 installation disc or a Windows 7 Repair Disc. Neither of these discs come with your HP computer and must be downloaded and/or created in Windows.
Start by using your HP Recovery Disc set (should be 3 or more DVDs). Insert disc #1 and reboot your computer to start the process. Insert the remaining discs as requested, until the recovery is finished.
If this doesn't work and you can read the 25-digit Microsoft Windows 7 product key on th Microsoft COA affixed to your computer, please see "How to Install Windows 7 Without the Disc" to download Windows 7 SP1, create the Windows installation DVD, and install Windows 7. If you prefer to install Windows 7 from a USB Flash Drive, please download the Windows 7 USB/DVD download tool to create a Windows 7 SP1 USB Flash Drive. After installing Windows using this method , you will no longer have any HP customizations or software. You will also need to identify and download drivers for hardware devices that Windows 7 didn't already supply drivers for.
If you have any further questions, please don't hesitate to ask.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Sound Playback Issue with IDT High Definition Audio Codec HP Pavilion dv6 Notebook PC

Since i bought this laptop, every time i use skype or the Windows Sound Recorder, i hear static that drastically increases in volume. Uninstalling the IDT High Definition Audio Codec prompts my computer to automatically install the driver again, this usually fixes the problem, but after restarting my laptop, the problem returns.
Does anyone know a permanent fix to this issue?
Product name: HP Pavilion dv6 Notebook PC
Product number: B3K22PA#ABG

Hi,
Please try:
(a) Uninstall IDT sound from Device Manager,
(b) Reboot the machine
(c) Download the following package and install again:
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe
(d) Reboot the machine.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Pavilion dv6 Notebook PC audio glitch

HP Pavilion dv6 Notebook PC, Product number: QJ920AV#ABA, Windows 7 Home Premium 64-bit Service Pack 1
Is it even possible to simaltaneously use the audio and micrphone jacks? I have Turtle Beach headphones which have both inputs so that you have hear and transmit voice while listening to any in-game sounds. However, everytime I try, the audio gltiches and I can no longer hear anything or even play sound files in Windows Media player and I am forced to restart.
This only happens if I try to simaltaneously use those two ports. I would very much like to use them both so that when I am playing games I can avoid the irritating error (which displays no error image and is not detected by diagnostic reports) and so that I can hear both in-game music and hear other peoples' voices. This error has always been here.

Hello fleming1442,
Take a look at this document and let me know if the troubleshooting steps help to resolve your issues.
Good luck!
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

HP Pavilion dv6 Notebook PC

Hi...
just a quick question please,
my HP Pavilion dv6 Notebook PC came with a 8GB RAM so can i increase the RAM size to be 16GB?
if yes will it have a great effect on my laptop performance or i wouldn't feel the deference?
my laptop details are as follow:
Product name: HP Pavilion dv6 Notebook PC
Windows 7 Home Premium 64-bit Service Pack 1
Product number: B6K67EA#ABV
thank you for your assistance in advance

Hi:
Yes, you can upgrade your PC to 16 GB of memory.
2 x 8 GB of PC3-12800 notebook memory.
Whether or not you will "feel" a better performance increase depends on what you do with the PC, how many applications you have open at the same time, etc.
If it were me, I would max out the memory while it is still relatively inexpensive.

HP pavilion DV6 Notebook - Windows 8 DvD 6 issue

Hi, I have a HP pavilion dv6 notebook PC.
System ID - 1657
Product Id - LQ395PA#AB5
I upgraded to Win 8 and since then my DVD drive has stopped working. In Device manager I get the below error
" Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).
I tried to uninstall and refresh the drive but get the same error and also tried to update the driver as well but it has also not worked. Please help on how to solve this issue. Thanks.
This question was solved.
View Solution.

Hi,
Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the issue. Although Windows 8 is not mentioned, the registry keys should be the same.
http://support.microsoft.com/kb/982116
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP Pavilion dv6 Notebook Processor Upgrade

Hello,
I am considering having an Intel 4th generation (Haswell) i7 chip installed on my laptop. But, I do not know if it is compatible. Please leave any helpful comments, including if this upgrade is possible or not (i know some chips are soldered on). If it is possible, please leave places that are reliable for upgrading laptops. (I've upgraded a desktop in the past, and it didn't go so well, so NO DIY's!) Thanks guys.
-hawksfan
HP Pavilion dv6 Notebook (custom built)
2nd Generation Intel Core i5-2450M processor (2.50 ghz, Turbo Boost up to 3.1 ghz with 3M cache)
12 GB Ram
Windows 7 SP1 64-bit
Built in late May, 2013

hawksfan1010 wrote:
Hello,
I am considering having an Intel 4th generation (Haswell) i7 chip installed on my laptop. But, I do not know if it is compatible. Please leave any helpful comments, including if this upgrade is possible or not (i know some chips are soldered on). If it is possible, please leave places that are reliable for upgrading laptops. (I've upgraded a desktop in the past, and it didn't go so well, so NO DIY's!) Thanks guys.
-hawksfan
HP Pavilion dv6 Notebook (custom built)
2nd Generation Intel Core i5-2450M processor (2.50 ghz, Turbo Boost up to 3.1 ghz with 3M cache)
12 GB Ram
Windows 7 SP1 64-bit
Built in late May, 2013
Hi,
Haswell mobile architecture uses a completely different socket than previous generations. You may use a Sandy Bridge like Core i5-2450M on an Ivy Bridge laptop but you can't use Haswell in any of the previous generations:
http://ark.intel.com/products/75128/Intel-Core-i7-4800MQ-Processor-6M-Cache-up-to-3_70-GHz
Socket: FCPGA946
So far I have heard there is no reason for an upgrade to Haswell from Sandy or Ivy Bridge computers.
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

HP Pavilion dv6 notebook pc, 5co1361xf

My sound only works with an audio jack, such as external headset or external speakers, plugged in. I can't seem to get the audio to work just through the speakers built in to the laptop. Please help me fix this.

Hi MIKE-R99,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion dv6 Notebook and you needing a new battery. You can try purchasing a replacement battery if the computer isn't in warranty. If it is, you should be able to get a replacement over HP phone support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns, and if this helped you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

HP pavilion dv6 notebook PC - no sound

Hi
I have a HP pavilion dv6 notebook PC and my problem is that my sound doesn't work.

Hi JamSharif,
I understand you are having issues with the sound on your HP Pavilion g6 Notebook. Here is a link to troubleshoot sound issues.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

HP Pavilion DV6 Notebook - Blank video screen

Similar Messages

Maybe you are looking for