HP pavilion DV6 Notebook - Windows 8 DvD 6 issue

Hi, I have a HP pavilion dv6 notebook PC.
System ID - 1657
Product Id - LQ395PA#AB5
I upgraded to Win 8 and since then my DVD drive has stopped working. In Device manager I get the below error
" Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).
I tried to uninstall and refresh the drive but get the same error and also tried to update the driver as well but it has also not worked. Please help on how to solve this issue. Thanks.
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Hi,
Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the issue. Although Windows 8 is not mentioned, the registry keys should be the same.
http://support.microsoft.com/kb/982116
Regards,
DP-K
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View Solution.

If the lines and distortion is seen in BIOS also then it is a hardware issue. It has to be with the graphics card. As the computer is still booting fine you can try updating the graphics drivers for some improvement.
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Although I am an HP employee, I am speaking for myself and not for HP.
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HP Pavilion DV6 Notebook -VX070AV, Windows 7 64-bit- no sound

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When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
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Frank
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Hello Yannick,
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CH_jc wrote:
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Click the "Accept as Solution" button if I resolve your issue.

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Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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