HP Pavilion dv6 problems

About a year and a half a go, I got a brand new HP Pavilion dv6. When I unboxed it, I found out the webcam and mic were fualty, the battery was fualty and so was the fan. I had it replaced free of charge. about a month later. Now, I am having problems with the moniter (the hinges on the left side are broken) the battery does not have the right capibilty (or something like that) for what it should be. The hard drive also had to be replaced. All I want is a working webcam and mic, but the laptop does not detect the webcam at all, and the mic sometimes works and sometimes doesn't. Any help to get them working would be real;y nice. Thanks.

Hello,
I see that you're having an issue with the webcam and internal Microphone. This could be either a hardware issue or software issue.
I would suggest using the program called recovery manager to recovery the webcam software and drivers.
Please follow this document which should guide you through the recovery manager. Go down to the section that says "Reinstalling the original webcam program that came with your computer"
Now, you will need to select the option that is circled in the picture.
Then you will need to select Cyberlink YouCam Software.
Once you recovery this you will need to restart the notebook. After restart please test the webcam out and let me know the outcome.
Now for the microphone, you will need to follow this document.
This document will guide you through a couple of steps to test the microphone out in windows.
Once you troubleshoot the microphone let me know if either issue gets resolved. If you have any more questions let me know.
THX

Similar Messages

HP Pavilion DV6 - problem with HP recovery - error 1005

I'm trying to format the computer and reinstall windows.
The laptop does not have a hard disk partition for the recovery. I'm using the DVD's that where made when I got the computer.
I can open the HP recovery system and get about 36% in, before i get the message: "error 1005"
I have tried several options that i could find on google like: cleaning the disc's, setting the BIOS to default, checking the disc's are DVD+R.
Someone suggested that Wireless has to be turned on when using the recovery. Mine is turned off. I can't turn on the computer and switch it on, and the keyboard button (touch button) don't respond.
Any suggestion on how to turn Wireless on, or how to fix the recovery?

Hi,
There may be a work around if you have ( or can borrow ) a retail Windows 7 installation disc that is exactly the same version as your OEM installation - ie if your notebook came with Windows 7 Home Premium 64bit this is the exact retail version you would need.
If you have access to this, use the retail disc to perform the installation, enter the activation key found on the underside of your notebook when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this is fully supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional driver can be found starting Here.
Regards,
DP-K
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Microsoft MVP - Windows Experience

Solved Crackling Problem in Windows 7 (SB 24-bit USB External, HP Pavilion dv6 1124-ca laptop).

I'm one of many users who has had problems with the sound crackling problem with their sound card after upgrading to Windows 7.
I was previously on Windows Vista running 5. with 24-bit, 96000Hz sample rate Studio Quality with no problems at all. When I upgraded to Windows 7 RC, Windows was able to automatically find a driver for my external USB sound card, but when playing music, I always got a constant crackling sound coming from the speakers while trying to put the card in anything above 2. or and when putting it in 24-bit 96000Hz, the crackling only got worse. Installing the Beta drivers on the Creative site didn't work either... still had the crackling. I searched around for the past several months for solutions to no avail.
Then today, I was surfing the HP website (I have a HP Pavilion dv6 24-ca laptop) to see if they had added Windows 7 drivers to their support site and they did... and so I started downloading all available Windows 7 drivers for my specific laptop. When I first installed Windows 7 RC, it had installed it's own drivers for everything (on-board sound etc.). After replacing the Windows 7 installed "High Definition Audio Device" drivers with the HP supplied "IDT High Definition Audio CODEC" drivers... I'm not sure if the on board sound driver has anything at all to do with the crackling on the Soundblaster but I replaced the drivers anyway. I also installed another driver called "AMD USB Filter" that was supplied by the HP website for Windows 7 which is another driver that I thought might help with the problem. Other drivers installed were "ENE CIR Reciever Driver" and "Realtek Card Reader Driver" but those have nothing to do with the sound card.
After installing the drivers from the HP website, I no longer get the crackling from the speakers when playing in 5.. I am also now able to select 24-bit 96000Hz sample rate without crackling as well I am very happy to have finally solved the problem. So to anyone having similar problems, I suggest you check out your manufacturers website to see if they have any drivers available for you... I have a feeling the AMD USB Filter is what solved the problem... but who knows.
Hope this helps other HP users!

Try this video let me know if it helps you out.
http://www.youtube.com/watch?v=9M-1Bx-7_zI
If you can hear the music through the speakers but not the headphones I would suggest using an AUX cable because seems the sound isn't being transmitted over.
Just a friendly note here. Don't buy the wireless turtle beaches I have the x32s and I'm continuously buying batteries !
THX

Blue tinted screen, menory problems, underperforming battery - 5 day old HP pavilion dv6-6005sa

I bought a new HP Pavilion dv6-6005sa 15.6" Laptop - Linen White on 14/06/11 from Currys digital, Arndale Centre, Manchester. The laptop is less than 1 week old.
The screen is a frost blue colour from the second I turn it on to the second it is turned off. Weirdly I can see the entire screen, just that everything is blue!! Does anybody know how this can happen??? When I move the screen it flickers from normal to this blue thing. A loose connection maybe?
I am unhappy as I got to send it back to the shop for a under 21 days replacement involving an expensive airmail delivery :@ The alternative would be a 3 week investigation in the lab which I cant be bothered with!
Has anybody else experienced this phenomenon with a HP laptop screen? I also am beginning to experience memory problems and the usb prots are on the blink. I have looked after it very well, it has just been sat on a desk for 5 days! Can anybody explain me this phenomenon and if it is a comon problem with HP laptops?
Now for the next problem as if a faulty screen and memory cache wouldnt be enough! The battery:
The battery specs are as follows:
Lithium-Ion 6-cell battery
'upto 7.5 hours battery life'
The battery is advertised to perform 'upto 7.5 hours' however I get maximum 4.5 hours doing absolutely nothing on power saver mode with the laptop with it just sitting there idle on a desk. At the same time I also had wireless and bluetooth off; screen brightness set to 0%, maximum processing chip power reduced to 20%; battery saver mode active; all major applications closed).
I get maximum 2-3 hours doing basic tasks with it such as word processing. Gaming I get maximum 1.5 hours.
The battery checker displays the following:
Status: Ok (0)
warrenty type: 1 year
cycle count 0
manufacturer: 13-42
battery age 136 days
serial number: 12587 02/01/2011
Temperature: 27oC
Design Capacity: 5100mAh
Full Charge Capacity: 5222mAh
Remaining Capacity: 5222mAh
Current: 0mA
Terminal Voltage: 12530 mV
Design Voltage: 10800 mV
Cell Voltage 1: 4174 mV
Cell Voltage 2: 4177 mV
Cell Voltage 3: 4177 mV
Cell Voltage 4: 0 mV
Status: 0
AC Power: True
CT Number: N\A
I have highlighted in bold the things I thing are suspicious. I feel the results are those of a malfunctioning battery. Could anybody tell me if I am correct withmy assumptions?
As I am no expert coes anybody reading this think these results are normal for a new battery and can you provide me some insight to wether my battery might be faulty or not?
Basically I think at least one of the 6 cells inside the battery are malfunctioning.
The laptop specifications are as follows:
Processing chip:
General Information Processor AMD Phenom™ II X4 P960 Processor
1.8 GHz
1.8 GHz HT
4 x 512 KB L2 Cache
Quad-core
Operating system:
Genuine Windows® 7 Home Premium x64
RAM:
6GB DDR3 RAM (1x4Gb 1x2GB cards)
Graphics card:
AMD Radeon HD 6470M
512 MB dedicated memory
Screen:
Screen type Widescreen LCD
Screen resolution - WXGA
- 1366 x 768 pixels
Screen size 15.6-inches
Screen features BrightView Infinity Display
LED backlighting
16:9 aspect ratio
Hard drive:
750GB SATA 5400rpm
Disk Drive:
Optical disk drive LightScribe SuperMulti DVD±R/RW with Double Layer Support
Memory card reader:
Yes
USB:
2 x USB 2.0
2 x USB 3.0
FireWire:
No
Internet:
Modem/Ethernet Gigabit Ethernet
WiFi 802.11 b/g/n
Bluetooth Yes
Audio interface:
2x headphone-out/ 1x microphone in
Sound Beats sound system
Video interface:
TV output 1 x HDMI (digital video/audio)
1 x VGA (analogue video)
Webcam:
HP Truevision 2.0 megapixels HD Webcam
Battery:
Lithium-Ion 6-cell battery
Up to 7.5 hours battery life
External Accessories included:
Power cord
AC adapter
Documentation
Software:
Software included This PC is optimized for Microsoft® Office 2010.
Purchase a Product Key Card or Disc to activate full-featured Office software preloaded on this PC.
HP QuickWeb
HP QuickSynch
HP CloudDrive (30-days trial)
HP Setup
HP Support Assistant
Cyberlink DVD suite
Arcsoft webcam
Arcsoft Total Media Theatre
HP Games Console
HP Connection Manager
Windows Live Applications
Microsoft Internet Explorer
Windows Live Messenger
Adobe Reader
Adobe Flash Player
Dimensions:
Size:
378 x 246.8 x 31.1 mm ( W x D x H)
Weight:
2.91 kg
If my replacement unit works how it is designed too it will be a beasty machine! I just hope my mate who is taking it back to the shop for me checks it properly before sending it me back!
Joe

Go to Power Options in the Control panel and select the Power Saver option. Do not choose balanced. Then run your battery capacity tests again. Hopefully the new setting will improve the time that you get.
Best regards,
erico
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2015 Microsoft MVP - Windows Experience Consumer

Pavilion dv6-1125es - Hard Disk problem

I have an HP Pavilion dv6-1125es (out of warranty) with Vista Home Premium (32 bit) that runs very slowly and freezes but this does not seem to be caused by malware. I was considering reinstalling but decided to run diagnostics first. In the System Diagnostics (Setup), the Start-up Test (F2) finds no problem in the Memory Test, Hard Disk Quick Test or Hard Disk SMART Test.
In the System Diagnostics Hard Disk Test (F4), the Quick Test indicates Passed (100%) but the Full Test shows:
- 00% Complete
-‘Replace Hard Disk1’(in red) followed by ‘testing’ (in white)
The SMART check indicates Passed
On pressing Esc to continue, the next screen shows (in blue)
- “Hard Disk Test” Failed
- “Hard Disk 1 FULL” (305)
The Diagnostic Log shows Result: 0305
I would be grateful for help with the following points:
1) Is the ‘0305’ error unfixable? Does it mean replacing the hard disk?
2) The current disk is 320 Gb. What is capacity limit for this model dv6-1125es?
3) If I install Windows 7 on the new disk, can the 64 bit version be used on this model?
4) As this laptop has also been running hot, I would like to try to clean the fan and ventilation system. Where can I find instructions on this?
Thanks in advance for your help.
This question was solved.
View Solution.

Hi,
To answer your questions.
1. The 305 error does mean you will need to replace the Hard Drive.
2. You can certainly go up to a 500Gb HDD without any problems - see the procedure starting on Page 69 of your Maintenance & Service Guide.
3. Yes, your processor is 64bit capable - see Here for confirmation of this.
4. There are instructions for cleaning your notebooks air vents Here.
Best regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Pavilion dv6 - loud beeping sound when starting +sound problem

i just bought an hp pavilion dv6 notebook LR732PA and every time i turn it on there's a loud beeping sound, and i'm not sure if this is normal but it asks me where to boot from (pc hard drive) and which oS (windows 7 64-bit). does anyone know how to stop the beeping?
Also sometimes the sound stops working altogether and an icon appears on the screen with a circle moving around it, and when i try to put the volume up the bar slides back down. it usually can be fixed by closing some programs and processes, it happens sometimes when ive just got 2 programs running and i close one and its ok, or if its not i have to restart. is this something to do with RAM or some kind of sound setting?
Thanks =)

There could possibly be a RAM issue here are a couple of troubleshooting links that might resolve your issue or give you an idea what the beeping is referring to.
http://h10010.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01732674&product=1132551#N16...
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=tis13707
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Hp Pavilion dv6-6c35dx Windows 7 beats audio problems

Product name : Hp Pavilion dv6-6c35dx
Operating System : Windows 7 Home Premium Service Pack 1 64 Bit
I'm having a problem with some of the sliders in my beats audio options. The sliders in the graphic equalizer section work just fine, but the ones to the left of it - bass, treble, center, etc - have no effect on the sound no matter how I adjust them. Below is a picture of what I'm talking about. This problem seemed to happen shortly after I needed to reset my pc back to factory settings. I've gone to the drivers section of the hp website and got the HD IDT audio driver for my model called "sp58131" and installed it but all it did was reset the sliders, the problem still persists. Is there anything else I can do?

Hi Vivi,
I understand you are having issues with your HP Pavilion dv6-6c35dx Notebook and Beats Audio. I would uninstall the driver from the device manager and any others that might be in the Audio. Then reinstall it from here.
Hope this helps.
Thanks.
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No Audio problem with HP Pavilion dv6

I have an HP Pavilion dv6 Notebook PC running on Windows 7 Home Premium. It is a 64-bit Operationg System.
Recently I noticed I lost audio from my speakers and I have no idea what has caused it. I tried testing the speakers and I recieved a message reading "Failed to play test tone". Strangely, my computer still plays Windows Sounds such as "asterisk" and "exit windows". I attempted to watch a video on the HP website and I could hear audio from the video as well. The same thing applies to when I watch videos on other websites such as Youtube. I cannot hear audio from music/video files I run using programs I have and video games.
This is very frustrating. Please, someone help me.

Hi,
Can you post back with the full Model No. and Product No. of your dv6 series notebook - see Here for a guide on locating this information.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP Pavilion dv6 Notebook PC sound problem

hello
I'm having a problem with my laptop that I'd bought two years ago. My laptop audio wouldn't work without USB headphone.
The model is HP Pavilion dv6 Notebook PC
The product number is XG756UA#ABA
Thank you

Hello AustinJeon,
I see that you are having problems with the sound on your HP computer. I have a couple of suggestions that may help with this issue.
Here is a link to some troubleshooting steps for common sound issue. Follow the steps in the link and let me know what happens.
How long have you been having this problem?
If you use the headphone port does it work or is it just USB?
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HP Pavilion dv6 Notebook PC Battery Problem

I have an HP Pavilion dv6 Notebook PC Windows Vista 64-bit, I bought it less than 2 months ago. Yesterday I fogot my charging cable so I ran my battery all the way out. Then this morning after charging I turned on my laptop and it gave me a message about the internal battery being weak. I tested it with the HP Support Assistant and got this message:
"The battery is functioning correclty, but due to normal aging of the battery, the battery life between charges has reached a point where your battery is no longer useful. The battery may be covered by your HP Warrant. Please contact HP."
What happened to my battery and is there a way to fix it without getting a new one (highly unlikely but I have to ask..)? I'm hoping this problem is under warrenty because I've only had my laptop for less than two months and the battery is already aged?
Thanks for your help!

Hi, try to download the latest HPSA and test the battery again, if it still shows the same problem, contact local support center to get the battery replaced.
I am an HP employee.

HP Pavilion dv6 Notebook PC Problem signature:Problem Event Name:BlueScreenOS Version: 6.1.7600.

My computer crashed several times with the same error. Model:HP Pavilion dv6 Notebook
Problem signature:
Problem Event Name:                        BlueScreen
OS Version:                                          6.1.7600.2.0.0.768.3
Locale ID:                                             1055
it keeps crashing. And I don't know what the problem can be.

Hi Diana_vorokova,
Welcome to the HP Community, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I will be happy to help you with your graphic problem. I will need to know the product number of your dv6 as there are several different models in that series.
Thank you,
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Thank you,
BHK6
I work on behalf of HP

Problem to connect iPhone 4s (6.0) to a HP Pavilion DV6 laptop via Bluetooth

I'm having problem to connect iPhone 4s (6.0) to a HP Pavilion DV6 laptop via Bluetooth, the plan is to share the Internet (3G) from the iPhone to the laptop.
The driver for serial port is not installing and I don’t have the option to connect to Internet via the iPhone. The problem is isolated to the iPhone as my Samsung mobile installs and connects ok, and is available in the control panel. During install I receive an error that the drivers (I guess for the COM port) cannot be found by WIN7. Drivers and options for headset, sound, SMS etc has installed correctly and is selectable in the control panel for Bluetooth.
For troubleshooting I have reinstalled HP Bluetooth package sp44774.exe, no success. I then goggled and found a another package sp53961.exe, still I have the problem. Windows Update is configured to auto search for updates.
Anyone have an idea what to do next?

Amazing how it can be the simplest things that get overlooked. Glad it is working.

Hp pavilion dv6 laptop has a black screen problem.

Hello,
I dont know how to fix my hp pavilion dv6 laptop.
The laptop is working,have the necessary sounds after i
turn it on,but the problem is that the screen stays always black
..I connect the lap top to tv screen or external monitor and it shows that everything is working properly.
The laptop may have hit a hard surface. The laptop worked well until about 1 week ago when I turned it on and the screen was hazy at first. I turned it off and turned it back on and the screen was completely black but still had the start-up sound. Someone suggested I see if it works on an external monitor and that worked.
Does anyone kow how I can fix the black screen of my hp pavilion dv6 laptop?
I do lots of study with it and have my exams coming up soon. I need my laptop to be mobile with me and not stationed in one place. Thanks in advance for the help!

Hello Chi123,
I see that you are having problems with the display on your HP computer. I would like to help with this issue but I need some information.
Can you provide the model and product number of the computer? Here is a link that shows how to find that information.
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HP Pavilion dv6-3145dx Notebook-Problem with keyboard

My HP Pavilion dv6-3145dx Entertainment Notebook PC's keyboard is not working properly. After my laptop has been running for a couple of hours, the keyboard starts typing all kinds of letters, numbers and printing prompts on its own. I spoke with a tech support person at a local retailer and they believe that there is a "short" in the keyboard and/or cable. I have been using an external keyboard as a work around, but an external keyboard is cumbersome for traveling. Unfortunately the laptop is out of warranty by about a month. Also,this problem started right after I purchased a 4MB RAM upgrade from HP.... don't know if there is any connection??? Any assistance is greatly appreciated. Thanks.
My laptop's Stats are:
HP Pavilion dv6-3145dx Entertainment Notebook PC
Product Number: XG872UA Serial Number:[Personal Information Removed]

Hello KCComputer,
I would like to assist you with resolving this issue with your HP Pavilion dv6-3145dx Entertainment Notebook PC.
Follow the steps below to try and resolve this issue:
Perform a hard reset. Click here for assistance.
Perform all HP updates and Windows updates through HP Support Assistant. Click here for assistance.
Update the BIOS. Click here for assistance.
Also, what is the operating system running on your notebook? Click here for assistance.
Let me know if the steps above resolve the issue!
Thank you,
I worked on behalf of HP.

Webcam problem pavilion dv6

this is pavilion dv6. my webcam doesn't start manually or automayically on internet. cyberlink webcam has been installed as the software. what do i do?

Hi @Madwho,
Welcome to the HP Support Forum!
I understand that you are having webcam problems. I am happy to help you, but it would be best to get the full product number and OS version. Please read the following documents if you need help in finding those.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
See the following pages I have found that should assist you with this problem. I am including some pages on several possible problems to try to cover most of the bases as I do not know your OS and full computer. Hopefully one of these shots will hit the basket.
Webcam Troubleshooting (Windows 8)
Webcam Troubleshooting (Windows 7)
Fixing Webcam After Changing the Operating System
Webcam Drivers
YouCam Quick Setup
Using CyberLink YouCam to Capture Videos and Pictures, using the Webcam (Windows 8)
Testing a Webcam Using YouCam
Please let me know if this helped at all or if you need more. If you do please post any results or error messages you had, plus the product number and OS versions as I mentioned in the beginning.
Malygris1
I work on behalf of HP
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HP Pavilion dv6 problems

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