HP Pavilion dv6 series 6092ex Black Screen

Hi
I have hp dv 6 series model 6092ex
My laptop is showing black screen when i start no log but f12 orange light and caps lock light is also working fine and it looks window also runing fine but there is a black screen i checked lot of discussions but i hard reset bios reset methods like turn of laptop remove AC press power key to 30 seconds and windows and B key press method also but it did not work for me can any one please help me how to solve this issue in my laptop model please it becomes headache for me.
Advance thanks.

Hello @FACHRIA,
Thank you for posting on the HP Support Forums and welcome. I am glad to see you have tried some things to fix your black screen on boot issue.
One of the things I notice that you stated is that you did the hold the power button down for 20 seconds.
By any chance did you do the full hard reset. If not here are the full steps.
1) Remove the power cord and battery.
2) Hold the power button down ( Go for at least 30 Seconds to a minute)
3) Replace battery and power cord.
4) Hold the power button down again for 30 seconds to a minute.
20 seconds is not long enough.
You may need to do this in a couple times.
I am not stating it will work but that is how you should do those steps.
Here is a link that should help you as well with your situation.
Troubleshooting Black Screen Displays with No Error Message During Startup or Boot.
Now if this fails to help you are looking at a possible mother board issue. If this is the case you will want to contact phone support for repair options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Click Here.
Please post back on how this helped.
Thank you again for posting and have a great day.
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Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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I work on behalf of HP

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Hi,
I recently bought the HP Pavilion s5715 but when I used it even somewhat intensively (playing Left 4 Dead for example) it'll freeze / black screen after a short while (10 minutes or so).
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Please use the following instructions:
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Regards.
BH
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The following document contains the information of what the blink code means. I take it it is blinking once every 2-3 seconds since you said it correlates to the CPU. The only solution in the document is to contact HP for service.
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HP Pavilion dv2000 Lights but Black Screen

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Hi,
sorry for my english.
My question is, How many ram is possible to install on Pavilion Dv6-6c61el.
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Help me please.
{Personal Information Removed}

Hi,
I would ask that personnel put it on paper first, this is black and white:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03138058
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http://www.crucial.com/upgrade/HP-memory/Pavilion+DV6+Series/Pavilion+dv6-6c59ea-upgrades.html
Regards.
BH
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Hello there: I had a "display driver stopped working and has recovered" message for a while after upgrading to win 8.1. Now i get black screen. Nothing works. Hp pavilion 2700. Any help would be greatly appreciated.

HI @Luke_Lasting ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion 2700 Notebook and black screen. Here is a document on computer will not start.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
Hope this is helpful.
Thanks.
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HP Pavilion dv6-6170ee upgrade

Can i upgrade HP Pavilion dv6-6170ee to 16 GB RAM?
This question was solved.
View Solution.

Hi,
The following link shows its specs:
   http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02982007
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Confusion isn't it. To be at the safe side, I would follow the specs.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Pavilion DV6; Black Screen & Atikmpag.sys BSOD with external Monitor

Hello Guys.
I have HP Pavilion DV6 Core i7 with ATI Mobility Radeon HD 5650 Graphics Card. Two weeks ago, I started getting continous Atikmpag,sys BSODs. The operating system also started giving me warnings about the hardrive. After a few days, the BSODs got more frequent. Then one day, I was doing normal stuff on my PC and the Display Driver crashed. Instead of recovering, the PC froze. I forced restart my PC but it got worse. The display of my laptop went black. I connected the laptop to external monitor which detected the display. When I tried to load the windows, it started giving me the Atikmpag.sys BSOD on the start up. Now the operating system works fine in the Safe Mode but with nothing on the laptop's screen. The soultions I have tried so far are.
-Reinstalled the windows thrice
-Removed the drivers and installed the updated ones a bunch of times.
-Rolled back the bios to an earlier version
-Removed the hardrive and tried to load it from an operating system installed on external flash drive
-Tried loading the PC with linux on external flash drive
-Opened the laptop and cleaned it thoroughly
-Removed all the components and plugged them one by one.
-Removed the old Atikmpag.sys in system32 folder and expanded it with the latest ones.
-Installed every thing fresh from HP website
None of these tricks have given me any luck yet. The only way, I could use the operating system in normal mode, is to delete the atikmpag.sys file in safe mode and then log on back in normal mode. I also analysed the minidump file through window debugger and it says that atikmpag.sys is causing this crash with the TDR message. I did all these with an external monitor as the display of the laptop is black since that day.
Below are the detailed specs of my laptop.
OS Name: Microsoft Windows 7 (64 bit) Home Premium
Version: 6.1.7601
System Model: HP Pavilion Dv6 Notebook PC
Processor: Intel Core i7 Q 721 @ 1.60 GHz
Bios Version/Date: Hewlett- Packard F.29, 11/7/2011
Installed Physical Memory (RAM): 6GB
Graphics Card: ATI Mobility Radeon HD 5650 1 GB
I have tried almost every solution available on these forums but still have not gotten any where. I am wondering how could the display, graphics card and hard drive stop working at the same time .
I would really appreciate if someone colud help me through this problem.
Thank you
P.S. Kindly ignore my English mistakes as it is not my first language.

Hi Goloono,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
First I would like to reassure you your English was great, I had no problems understanding you.
I grasp that you are getting a black screen with the error message " Atikmpag.sys".
Here is a link to Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot.
Have you run The HP Support Assistant to help with updates and resolving issues.
Here is a link to a Microsoft Community Page with this exact issue. There are some suggestions that may help.
Blue Screen error with atikmpag.sys in Windows 7 .
Here is a link to the HP software and driver page. You will need to input your exact model of DV6 you have and follow the prompts. This page will have the recommended drivers and it will list bios updates. if there are any applicable ones.
HP Drivers & Downloads.
How Do I Find My Model Number or Product Number?
At one point you state you had a hard drive error, to rule that out I would run a diagnostics. SMART Media Test Error Appears when Notebook is Started
Please let me know if this has helped.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Pavilion dv6-3227cl entertainment notebook powers on but only has a black screen

An HP Pavilion DV6-3227cl Entertainment Notebook, that is approximately 2 years old and is running Windows 7 Home Premium, AMD Vision Premium, will power on but not boot up. The fan runs and the "caps lock" light flashes once approximately every 4 seconds but all I get is a black screen with no cursor or error messages. There are no beeps. The power supply indicator illuminates (white) for about a second, then turns to a dim orange when the battery is installed, but remains white when the battery is removed. However, the two indicator lights (I'm not sure what they are for) next to the USB port nearest the power indicator light illuminate as follows: the one on the left (as you are looking at the right side of the notebook) is white; the one on the right is orange. Both are fully illuminated (not dimly as the power indicator light). The power indicator light is not as bright as the other white indicator near the USB port. The notebook has booted up and appeared to be running one time since having this problem started, but I have not been able to get it to boot up again. I am told the battery is bad (it's my brother in law's notebook), but is it possible the problem is with the power source rather than the processor or motherboard? I appreciate your comments/advice on this matter. Thank you.
This question was solved.
View Solution.

Hi fejevitzky,
Your question, "Based upon that, I believe you are telling me you do not think it is the BIOS--is that correct?" Yes, as long as you dont see any "white" light reveal from LCD bezel back side while with blank screen state. LCD bezel is the cover around LCD, most design put LED modeule at the bottom side next to LCD. While back light is not on during boot up sequence, that means system doesnt have chance to get BIOS program running. It also means, it stuck at state of hardware bring up. Normally motherboard related.
I quickly checked hp.com and found some link that may help. Or 1-800-HP invent (1-800-474-6836) can save times. This forum only intends to quick/simply reply users questions. About another service and repair charge, I have to give you other links to reach.
HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
http://www8.hp.com/us/en/store-finder/index.do
Contact info:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Contact HP:
http://www8.hp.com/us/en/contact-hp/contact.html
HP SmartFirend Services: (I saw it with price of service)
https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
I work for HP.

Hp pavilion dv6 laptop has a black screen problem.

Hello,
I dont know how to fix my hp pavilion dv6 laptop.
The laptop is working,have the necessary sounds after i
turn it on,but the problem is that the screen stays always black
..I connect the lap top to tv screen or external monitor and it shows that everything is working properly.
The laptop may have hit a hard surface. The laptop worked well until about 1 week ago when I turned it on and the screen was hazy at first. I turned it off and turned it back on and the screen was completely black but still had the start-up sound. Someone suggested I see if it works on an external monitor and that worked.
Does anyone kow how I can fix the black screen of my hp pavilion dv6 laptop?
I do lots of study with it and have my exams coming up soon. I need my laptop to be mobile with me and not stationed in one place. Thanks in advance for the help!

Hello Chi123,
I see that you are having problems with the display on your HP computer. I would like to help with this issue but I need some information.
Can you provide the model and product number of the computer? Here is a link that shows how to find that information.
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Hp pavilion dv6 laptop black screen

Hi all please is any one help me I have my hp pavilion dv6 laptop.
The laptop is working,have the necessary sounds after i
turn it on,but the problem is that the screen stays always black
..I connect the laptop to external monitor and it shows that everything is working properly. But It not working on laptop screen what should I do heplllllll

Hi
I'll try helping you with this,
You'll have to give it for repair - display assembly replacement. The display panel might be at fault here as your system works good when connected to external monitor.
But before that,
Do a hard reset first --
Turn off the computer by pressing SHIFT KEY while you click SHUT DOWN.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer, shut down system.
Remove the battery from the battery compartment.
Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
Next:
To confirm, connect it to other monitor & do a full extensive hard drive & memory test from BIOS, tap quickly F2 or F10 soon after powering on the system.
If all tests are passed, contact HP service center.
thanks,
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HP Pavilion dv6 series 6092ex Black Screen

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