HP Pavilion dv6 speaker light stays red, unable to hear sound

I have a HP Pavilion Dv6 Notebook PC Product # QE071UA#ABA. The light on the speaker button (F11) stays red when I tap on it, but I can see the sound bar and icon in the center of the screeen. I am unable to use the mouse to adjust sound. When I hover over the speaker Icon on the toolbar it says that no speakers or headsets are plugged in. When I click on the icon, It tries to trouble shoot the problem, but itc an not detect the problem. I have shutdown the laptop. unplugged the AC and battery, held the power button down for 60 seconds, plugged the AC and battery back in and restarted the computer. I have also ran a system restore back to before a critical update on 8/27/14. So far nothing has helped. The AMD high definition audio device states that it s working properly. Laptop has Beats Audio. Using Windows 7.
Thank you for the help.

Hi,
The AMD driver is just related to audio over an HDMI connection - for your main audio through the internal speakers or headphones, this is provided by the IDT HD audio driver, so try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp52501-53000/sp52658.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device ( if it's listed ) and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shutdown the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
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****Click the White thumb to say thanks****
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****I don't work for HP****
Microsoft MVP - Windows Experience

HP Pavilion dv6 speaker light stays red, unable to hear sound

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