HP Pavilion dv6000 DVD drive issues

I've had this issue for a while now and I've been able to get around it but it's really bugging me. My laptop was unfortunately wedged under a heavy box while moving. Everything else about the laptop runs fine, it's just the E: drive that refuses to work. The computer recognizes the hardware and I'm able to check its properties, Windows believes that the hardware is functioning properly. Yet, when I try to open the hatch (both by right clicking the E: drive in 'My Computer' and hitting 'eject', and by pushing the button on the hardware itself), nothing happens. The light doesn't even come on anymore.
Is there any way to fix this problem? I tried the download in the other thread about the CD drive not working, yet it didn't work.

I would replace the hard drive. That is a 640 gig 5400 rpm drive and you can get a bigger faster drive for a reasonable price.
http://www.newegg.com/Product/Product.aspx?Item=9SIA2W014M8026
If the computer is still working well enough to boot into Windows you can do a complete system backup and recover all your data, settings, programs, etc onto the new drive or we can help you do a disk clone of the old drive to the new.
Since your laptop will actually hold two hard drives simultaneously you could even put the old drive in the secondary bay so you have a copy of all your old stuff right at hand.
This video will be helpful:
https://www.youtube.com/watch?v=EZgiX-pzdL8
Post back if you need any more help.
If this is "the Answer" please click "Accept as Solution" to help others find it.

Similar Messages

Pavilion g6 DVD drive issues

Repeated problem happening now,
DVD drive won't play DVDs. It plays CDs, but doesn't recognise DVDs until I double click on the DVD drive (previously recognised as empty), it then recognises the disk but won't play it in any programme (PowerDVD, VLC, GOM, etc).

Might be a dirty DVD laser. You can try something like this:
https://www.youtube.com/watch?v=tl1v3NEGiTk
It is not a software issue or CDs would not work either. It might be a bad drive, however. The CD and DVD systems use a different laser and one can go bad and not the other.
Post back if you need any more help.

ITunes for 64bit Windows 7 Driver/CD/DVD/Drive Issues-

Hi There
I am sure that there are many many users out there suffering the same frustration as me in regard to ITunes just not working properly with Windoews 7 (64Bit).
I have been trying to solve the mystery of "ITunes for Windows Registry Settings Warning When Opening Itunes.
I have tried all the recommended actions to correct this problem without any success and I do mean ALL.
Below is a screen shot of my registry, can anyone see anything wrong with it?
In the meantime (Last four months) I have stopped using ITunes and instead have used Digital 7, this will be my very last attempt to get ITunes working properly, failure will mean consigning ITunes to the same place as any other Software that does not do wshat it says on the can.
I hope someone can help.

That's good that it is in device manager, but what about in Computer with the rest of the drivers?
Also, are the drives listed in Computer and device manager or just device manager?
I want to verify if the symptoms are present for a particular software issue before looking at other issues. I really doubt it is a driver issue at this point. If it was, then I suspect the issue would be present from day one.
It could be that the lens has dust buildup preventing it from working properly. They do make CD cleaning kits that have a special CD designed to clean the laser as it passes over the lens. If you happen to have one of these, or access to one, I recommend trying this step to make sure it isn't as simple as dust buildup interfering with the laser.
It could also be hardware failure, but I would like to try a few other steps before coming to that conclusion.
It may be worth reviewing this document as it covers a lot of the most common issues behind DVD drive issues. Feel free to skip any steps you have already tried.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

I still have Cd/DVD drive issues

The CD is ejected after a short while and never mounted. I have cleaned the optics of the CD drive and reset my PRAM.
Has anybody discovered a complete solution for this problem.

That's good that it is in device manager, but what about in Computer with the rest of the drivers?
Also, are the drives listed in Computer and device manager or just device manager?
I want to verify if the symptoms are present for a particular software issue before looking at other issues. I really doubt it is a driver issue at this point. If it was, then I suspect the issue would be present from day one.
It could be that the lens has dust buildup preventing it from working properly. They do make CD cleaning kits that have a special CD designed to clean the laser as it passes over the lens. If you happen to have one of these, or access to one, I recommend trying this step to make sure it isn't as simple as dust buildup interfering with the laser.
It could also be hardware failure, but I would like to try a few other steps before coming to that conclusion.
It may be worth reviewing this document as it covers a lot of the most common issues behind DVD drive issues. Feel free to skip any steps you have already tried.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Any solution to DVD drive issue post Lion install yet?

Any solution to DVD drive issue post Lion install yet?

Since installing Lion no DVDs are being read by the superdrive, this is a problem that has been highlighted by quite a lot of people.
CDs are being read fine.
After inserting the DVD there is some noise, sounds like it is trying to pickup the DVD then spits it back out.
Previous posts from other people:
http://www.mac-forums.com/forums/os-x-operating-system/245917-heads-up-lion-supe rdrive-fake-glitch-possibly.html
https://discussions.apple.com/thread/3199297?start=15&tstart=0

Hp pavilion g6 laptop dvd drive issues

I have an hp g6-1c77nr laptop that is less than a year old and has been working fine until today. Suddenly my dvd drive isnt registering discs in the drive. I tried multiple discs, unistalling the drivers then reinstalling the drivers, checking for an update on the drivers, i even unistall the disc drive and reinstalled it. I've run through all of the self-helps from the support page and nothing is working. Can anyone tell me what this could be? is my drive out? if its under a year is that still under the warranty with hp?

Hi,
The following procedure will test if your notebook can start from a bootable disc in the CD/DVD drive - the advantage of trying this is that it will rule out any possible Windows driver error as the CD/DVD drive is under the control of the Bios when starting the notebook. So if you find that the notebook will not boot from the CD or DVD, then it's almost certainly a Hardware fault in the optical drive itself and it will need to be replaced.
Using another PC to create a Windows 7 Rescue CD and DVD. Download the relevant ISO from the link below.
Windows 7 32bit
Windows 7 64bit
You need use an application such as ImgBurn to correctly burn the ISO to a CD and then also burn it to a DVD - a guide on using ImgBurn to write an ISO to a disc is Here. Once created, insert the CD and then restart the notebook and see if it boots from this disc - if it does, let the first screen come up ( this will show repair options etc ) then just remove the CD, insert the DVD and restart the notebook again to see if it will also boot from this disc. If the notebook will not boot from the CD, it may just load straight into Windows, in which case, just remove the CD, insert the DVD and restart to see if it will boot from this disc.
If neither disc will boot and as your notebook should still be under warranty, contact HP and arrange to have the drive replaced - you can always check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Hp pavilion cd/DVD drive won't read discs

My pavilion G6 G6 2295sa won't read cd/DVD but will play DVDs with cyber link I have gone through the suggested routes when I put in the error code E:\hp DVD-RAM UJ8D1 H.01 please help.

Hi Primhak,
Welcome to the HP Forums! I need to clarify a couple of things the optical drive (CD/DVD drive) is playing DVDs but won't CDs is that correct? What is this error code that you are talking about? What operating system are you running?
Finding your OS:
http://windows.microsoft.com/en-CA/windows/which-operating-system
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

HP Pavilion dv6000 Hard Drive Upgrade Question

Hello all, and thank you in advance for your advice.
I own an HP Pavilion dv6000 laptop. It came with a Western Digital Scorpio WD800BEVS (80GB 5400rpm 8MB 2.5" SATA 1.5Gb/s) hard drive installed. This drive finally failed after making funny noises for about 14 months, and I'm looking to replace/upgrade as the computer itself is still in good condition. Thankfully I back everything up on an external, so nothing was lost.
I understand that a faster drive (7200rpm) will run a bit warmer, and draw power more quickly. Power is not a concern, I rarely run the laptop without AC attached. Anybody have an idea how much warmer a 7200rpm drive would run? Would this be an issue on an older computer where the fans may not be as efficient as they were when new? I do keep the vents clear and clean, so air flow should not be impeded.
What I want:
1) I'd like to upgade to more volume.
2) I'd like to upgrade for speed as I frequently use the computer for photo editing (up to 18MB images using PhotoMechanic, Photoshop, Lightroom, Bridge, Noise Ninja). I'm thinking 16MB cache and 3.0Gb/s internal would help with this. Any downsides or compatibility issues with those upgrades on the dv6000?
3) I intend to re-install the Windows XP Home OS that came with the machine, do the updates, and strip out all the HP/Windows extras. Not about to purchase a new OS.
4) Haven't checked prices yet, but I'm fairly certain it only has 1GB of RAM at the moment. Will likely max that out to 2GB.
A quick search on Newegg brought up dozens of drives that appear to work with the dv6000.
Right now I'm between this Western Digital Scorpio Black WD5000BEKT 500GB 7200 RPM 16MB Cache 2.5" SATA 3.0Gb/s
$75 with 5-year warranty
And this Seagate Momentus 7200.4 ST9500420AS 500GB 7200 RPM 16MB Cache 2.5" SATA 3.0Gb/s
$65 with 3-year warranty
Will the dv6000 accept a SATA-II drive without issues?
The original part is $45 on Amazon with comparable prices elsewhere.
Any advice on which drive to go with (especially if you've used them personally) would be greatly appreciated. Thank you!!
***edit***
Additional information:
Looking at the label, my laptop is an HP Pavilion dv6500, CNF74143HW, AMD Turion 64 X2 and nVidia graphics.
Also, I was mistaken, it came with Windows Vista Home Premium, not XP, so I will be reinstalling with Vista HP.
The RAM is HP 449929-001, it has 2x 1GB sticks already installed, not sure if this is the max or if it can take 3 or 4 GB and actually use it.

You don't give us the exact model of the dv6000 series you have but if it is an AMD processor and the model number is equal to or lower than dv6499 I would be concerned about any extra heat. If you have the Intel version I would be less concerned. The fact of the matter is that the newest SATA-II laptop hard drives draw less power and put out no more heat than before so a current 7200 rpm model would not be any hotter or draw any more power than the 80 gig you have now. However, that model series of laptops has been plagued with unexplained issues with all 7200 rpm drives and all 500 gig drives. I have been telling people here for quite some time that the optimum, low risk upgrade is to a 320 gig 5400 rpm drive.
You want more speed. A SATA-II drive will work fine but obviously will adjust down to a SATA-I connection. You do not lose much because the difference is only in max burst speed which is rarely attained anyway. I have personally installed 7200 rpm drives in dv6000 laptops and have not had a problem. I have not installed a 500 gig drive. My advice to you is to find a 320 gig 7200 rpm drive and look for one with a 16 or 32 meg cache rather than an 8 meg cache.I have also not tried one in a dv6000 but you might want to consider a 320 gig SATA hybrid drive. They cost a bit more but will be the fastest non-SSD drive you can buy:
hybrid drive
not hybrid
Good luck. There is a small risk of issues with a 7200 rpm drive but I think you will be OK. Keep in mind installing XP takes some special steps, all covered here on this Forum in the XP downgrade guide.

DVD drive issue and permissions repair

Forgive me if I'm combining two issues in this posting. If they are not related I can separate them out.
I don't know if my drive is going, but I have a DVD for a tv show that I wanted to watch on my Macbook Pro running Snow Leopard (latest patches). For a while now I've had to keep reinserting the disc because it's not registering. I put it in, and can hear mechanisms, then it spits it back out.
I watched one disc, ejected it then tried to play another and it just would not load.
I thought of checking disk permissions, thinking maybe the OS had some permissions problems that may be preventing it from reliably reading the disc. The disk utility reported a number of permissions errors and owner errors, so I repaired the permissions and it reported that it was completed successfully. I thought I'd run the verify permissions again, just to make sure the errors had really been repaired, and they're still there - some of them were gone, but there were others reported. I ran the repair and verify a number of times now and nothing's changed.
My questions:
1. Could the problem I'm seeing with my DVD drive be related to permissions of some of the system files?
2. Do I have anything to worry about with the disk permissions not appearing to be repaired?
3. Would I gain anything by booting to install media and running the verify and repair from there?
Thanks much in advance!

Could the problem I'm seeing with my DVD drive be related to permissions of some of the system files?
If you've repaired permissions, and you still have the problem, then the answer is no.
Do I have anything to worry about with the disk permissions not appearing to be repaired?
Mac OS X: Disk Utility's Repair Disk Permissions messages that you can safely ignore
Would I gain anything by booting to install media and running the verify and repair from there?
No.

HP Envy dvd drive issues after the Windows 8.1 update

I have a HP Envy and after the Windows 8.1 update the dvd drive is not working. I can see the drve but it is difficult to get the drive to open or recognise there is a disc in it. What can I do?

Hello @Jenino,
I understand that you are having issues with the Optical Drive on your HP ENVY 7 PC. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Re: Cd/DVD drive issue - error code 39 on Satellite P series

Hi,
This is my first request for help.
My CD/DVD drive is no longer recognized and when I go to Device Manager and click on CD/DVD I am informed that the file cdrom.sys is there but cannot be loaded.
An error number 39 is reported.
Any advice would be greatly appreciated but please keep it simple to one line actions if possible.

Of course you can get some advices ;)
I think you would find it faster if you would search in the forum firstly but I will try to help you too.
There error code 39 is very common issue and can be solved easy;
Check this MS knowledge base article:
http://support.microsoft.com/kb/314060/en-us
So firstly remove the CD/DVD drive from the device manager.
Then access the registry using the regedit command and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Reboot the notebook and wait till the CD/DVD drive was installed again.
Thats it. ;)

Can't install CS3 Upgrade on NEW iMac 24". An Imac DVD drive issue?

My CS3 Design Premium Upgrade CD fails to install Photoshop on my BRAND NEW iMac yet it is able to install everything else on the CS3 disc. I just bought this iMac yesterday and CS2/CS3 Upgrade are the FIRST things I installed (besides updates) when I turned it on. I'm still using 10.4.10.
I searched through the Adobe forums and the internet as to how others with the same issue have dealt with the problem, but it seems the most common reason is that people had installed Photoshop CS3 beta previously as well as older Flash/Acrobat plug-ins conflicting with the installation process. Further, these causes seem to be effecting Windows users.
So a few hours ago I tried to COPY the upgrade CD contents to my hard disk, I get the message:
"The Finder cannot complete the operation because some data in 'AdobePhotoshop 10en_US.dmg' could not be read or written. (Error code -36)."
This procedure of copying to the disk (and the resulting error message) is SPECIFICALLY addressed in the Adobe support pages TechNotes:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401429&sliceId=2
The page says that it may be a drive issue that is causing the problem. Of the 7 possible solutions given on the page, I've narrowed it down to only 1 option left (but I can't try it since I don't have another Mac!):
"*Solution 4*: Copy the software to the hard drive of a different computer.
*If the software copies successfully, the model of DVD drive on your original computer might not be able to read the DVD. Contact the DVD drive or computer manufacturer for any updates that might be available.*"
But what's funny (or annoying rather) is, I had a 20" Alum 2.4 iMac earlier this year (returned because of screen problem), and the CS3 upgrade installed without any problems on it!..??? And according to the iMac specs, the 20" and 24" models both have the same DVD drive make right?
Any ideas??? Are there other 24" iMac users who are experiencing similar problems? If not, then I guess I may have to return yet another iMac...which I'm reluctant to do since this screen is PERFECT! I'm scared to get another iMac with the dreaded screen gradient issue.

I just solved the problem.
I tried copying the DVD files to the hard disk about 7-8 more times. The last try SUCCESSFULLY copied to the disk and I was able to install Photoshop CS3.
Yay.

ITunes 7.1 causes DVD drive issue?

I upgraded to 7.1, after which my computer stopped recognizing my DVD drive. Updating drivers did nothing, so after much frustration I rolled back to a checkpoint established before I installed iTunes and the drive works again!!! Anyone else have a similar problem???

I upgraded to 7.1, after which my computer stopped recognizing my DVD drive.
usually, that sort of thing is associated with a device filter conflict in the registry. (although it usually doesn't hit Toshibas ... Packard Bells from the UK are most commonly hit by it.)
the following document may be of some help with that:
iTunes for Windows: Troubleshooting CD issues caused by device filters

Weird broken DVD drive issue

+(crossposted from here, this forum seems to get much more traffic.)+
Hi.
A couple of weeks ago, my Macbook's DVD drive stopped working. It won't load discs (physically) at all. This is not a software issue, it won't load under Windows or external boots either.
I figure the drive is dead, and I'm not that broken up about it… I almost never use it.
However, there are two interesting side points, which aren't very common judging by the lack of Google results:
• Ever since I got my Macbook, the drive made a sort of 'spinning' sound every time the empty drive was powered up, i.e. on waking from sleep or starting/rebooting, the drive would make a quick 'back and forth' noise, which none of my friends' Macbooks made. This only happened when the drive was empty; it was silent when a disc was loaded. My drive is a *HL-DT-ST DVDRW GSA-S10N* according to System Profiler. I never did check whether my friends' drives were identical, although one friend did have the exact same model of Macbook. For all I know, this is entirely common with my drive.
• When the drive died (exactly when it died), another thing started happening as well: When I lift the Macbook's screen to wake it, I cannot type my password without extra characters (which are, of course, obscured) being added… I always need a second attempt to unlock my computer. I can't help but think that these two issues are connected… they started simultaneously.
So… is there any chance my drive is not dead? Does the fact that it always made strange noises have anything to do with it? And how does the phantom typing figure in? Is there a way to see what characters the system if dumping into my password box?
Thanks for any help. Again, I'm not worried about it, more curious. I'm also well out of warranty.

I can't speak to the specifics of your situation, hudgie, but I can tell you that the SuperDrive on my first MacBook conked out and had to be replaced. Fortunately, it was still under AppleCare. The symptom my MacBook presented was that it would not mount CDs. It would accept them and then spit them right back out. Curiously, it played DVDs just fine. This was a progressive failure. At first, I could rotate the CD and have it accepted. Then I would have to fiddle with it longer in order to get it to accept the CD. And, finally, it would not accept a CD at all. I did try a cleaning disc on the drive, without success. If you haven't tried a cleaning disc, I would suggest trying that, especially since you are out of warranty anyway.
Good luck!

CD/DVD drive issue on Satellite L notebook - error code Code 39

Hi,
Could anyone tell me if there is an updated driver for the TSSTcorp CDDVDW TS-L632H ATA Device? The device is not available as a selectable drive and in device manager it reports the following error:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
I have removed the device and the driver, however on scanning for hardware; vista re-installs the default driver and the same error returns.
Because of this error, I am unable to update the firmware for the drive and the firmware update is unable to see the drive.
Any ideas??
Thanks in advance.

Hi buddy
What to saythis issue is known and caused by wrong Windows registry entries.
Microsoft has released and published some knowledge articles.
Check this:
http://support.microsoft.com/kb/270008/en-us
First of all I recommend removing the CD/DVD drive from the device list in device manager. Then remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Finally reboot the notebook.
Thats all.
PS: you would find this solution also without my help. You should use the forum search function! Its helpful!

HP Pavilion dv6000 DVD drive issues

Similar Messages

Maybe you are looking for