HP Pavilion dv7-1232nr keyboard and track pad no longer work

We purchased our lap top 1-11-09 and have had to already replace the battery in the summer of 2010 and then in October the entire system stopped responding, after determining it was not due to a virus, working with Norton/Comcast, I took  the to a  computer repair shop 11-29-10 and the technician said that the mouse/track pad and keyboard were not working and would need to be replaced as they no longer were responding, he said this was a common occurrence with HP laptops. He suggested I try to use a plug in mouse and keyboard so that I could use the computer temporarily until I contacted HP about this, I have plugged in a key board and mouse but the computer is still unresponsive. I am very upset about spending $600 plus 7.75% tax on a product less than 2 years ago that appears to be defective and I would like to hear from your consumer affairs department or from someone that handles issues such as this. I need my computer for work/school/ personal use and have had to borrow a computer for the time being as I can not afford a new one and think its ridiculous to have to pay for the parts an labor to replace the defective mouse/track pad and keyboard.

This is a user to user forum, its out of warranty, HP will do nothing for you unfortunately.
I suggest you back up your personal data to an external drive and use the HP recovery to completely reinstall the OS and drivers, see if this cures it.
Vista
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809678&cc=us&lc=en&dlc=en
Windows 7
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01895783&cc=us&lc=en&dlc=en
Notebook batteries typically last 1 to 1.5 years, even shorter under heavy use.

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    Message was edited by: Bobby Locksville

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