HP Pavilion dv7 2012 Model

So I have an HP Pavilion dv7 and it recently just stopped working. can't even make it turn on for the life of me. I press the power button and nothing, the screen won't turn on, I can't hear the fan start up. I plug in the charger and the charger light stays a solid white color to indicate that it is fully charged. I opened it up and checked stuff, nothing. Absolutely nothing, I really don't know what to do, it just randomly shut off while I was using it. Can you please help me?
And no there is no way to hard reset because there is no way for the computer to turn on in the first place.

Hey @GamestopBoi ,
Welcome to the HP forums.
I understand you're unable to boot up your dv7 notebook.
You can still perform a power drain to discharge any static that might be in the system. To do it you must remove the battery and AC adapter, and then hold the power button for 30 seconds. Reconnect the battery or adapter and try turning it on.
It may also help to try booting the device with only the AC adapter connected (no battery).
Last thing I would suggest would be to remove the RAM modules and HDD SATA cable to see if it will boot into the BIOS (F10 on startup) or at least an error on the screen.
Let me know if anything changes from those steps. If you still have no indication of power you'll need to contact our phone support team for service options. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide.
Thanks.
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The Great Deku Tree
I work on behalf of HP.

Similar Messages

Break key for pavilion dv7

How can I use the break key available on any other keyboard, there is only a function for the pause key located under shift of all places.
Using windows 7, 64bit.
Need to break out of a function in microsoft access to change code at breakpoint.
just need to hit break, that's it.

Hi,
It's a CTO machine therefore we can have its specs.
1. For RAM, I think 16GB is its limit as shown in the following link:
http://www.crucial.com/upgrade/HP-memory/Pavilion+DV7+Series-models.html
2. Yes, you can use SSD on the second bay, please watch the following video:
http://www.youtube.com/watch?v=5kZ4irwlyEY
Regards.
BH
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Hp pavilion dv7 is my bluray burner model there Excuse my English is bad

hp pavilion dv7 is my bluray burner model there Excuse my English is bad

Hi,
Can you post back with the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
Regards,
DP-K
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Microsoft MVP - Windows Experience

Fan model for Pavilion dv7

Hello everybody!
The fan (I think) makes alot of noise in my HP Pavilion dv7 3114eo
Its like something has fallen down and the fan hits the object or that the fan is loose some how...
Anyway, I have searched for a long time to find out what model of the fan so I can buy the fan and replace it myself, but its impossible.
Can someone please help me?
Thank you!
H

Here is the part number for your fan. 606575-001
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Microphone issue with pavilion dv7

I got a Pavilion dv7 for Xmas (don't ask me which model, as I can't find it using any of HP's help info!!!). I used a microphone with it, no problems. Recorded great, everything went smooth as pie. After the system auto-updated (it's the only possible cause i can find, as no other changes were made), now my external mic will not work worth poop. The recording levels are extremely low, tons of noise. I know it's not the mic, as it works OK on other machines. I can find no documentation to help me work with the Beats Audio system. Can anyone please help before I throw the computer or myself out a window!!!!!

I bought this HP Pavilioh dv7 w/Windows 7 Pro on it around November 30, 2012. I never bothered trying to do anything with the microphone until this month. I find that if there is no attached mic it will not record at all, although after spending 5 hours on support with HP they could not come up with a solution. If I attach an external mic it will barely record anything. I haven't been able to find any way to adjust mic settings and am at a loss. Earlier in this string it was suggested to go to device manager and revert to the previous driver. However, when I go there there is no previous driver to revert to. An external microphone will record a little if I yell in to it. I don't want this to be my first experience with HP, that a simple device fails and the whole unit will have to be shipped in for hardware replacement. Any information you can advise I will be glad to try. I am a fairly skilled user, therefore I am likely to be able to execute whatever is needed. Bill Harpe.

Pavilion dv7 - Can I add a second hard drive?

I have an HP Pavilion dv7 2173cl laptop. I've read that I can add a second internal hard drive. Is that correct? If so, what is the max size that it will take? Any special type that I should buy?
Thanks!
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Hi,
This model allows to use 2 HDD's. Max capacity is 500 GB.
To install second drive you will need Hard Drive Caddy and Cable Connector. You may buy them here.
Here is service documentation for your model. On page 46 you may check where you may install secondary hard drive.
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Pavilion dv7 Microphone works, but not when setting up Wima Blackboard Webinar

Can't get microphone to install for Wimba setup for my Blackboard class webinars. Mic works otherwise. Pavilion dv7 user.

Here is a link to a document regarding batteries and testing the battery in HP Support Assistant.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00821429&tmp_task=solveCategory&cc=us&dlc=en&la...
If you don't have HP Support Assistant on your system follow the instructions below to download it:
Where do I get HP Battery Check?
You can download the latest version of the HP Battery Check for Windows XP as a single program. Or you can do one of the following download and install it as part of the HP Support Assistant for Vista or Windows 7 for your model; or see HP Support Assistant (English Only) .
Make sure you have had your ac adapter plugged in to charge the battery for at least 30 min before running the test from Support Assistant to get an accurate result.
Hope this helps
I work for HP.

Windows 8 HP Pavilion dv7-4285dx Upgrade results in black screen after intallation finalizes.

I have a 2011 HP Pavilion dv7-4285dx with Windows 7 64 bit Home premium installed. The notebook/laptop has a AMD Radeon HD 6300M series display adapter with driver version 9.2.2.0 dated 9/27/2012 and an ATI technologies Intel HD Graphics display adapter with driver version 8.7771.1.0. The notebook/laptop has not had a hardware upgrade and contiains the orignal factory OS. BIOS is current to latest available.
The issue I had while upgrading to Windows 8 is after the install finalizes (settings and preferences are entered) and the system boots to the tiles screen, the display works fine. Clicking to the desktop works only for a few moments before the screen goes dark. Pressing the power button and/or closing/opening the lid results in at times a black screen (no power to the screen) or black screen (power to the screen) or a black screen where only the mouse pointer is visible and moves around the screen. Restarting the computer results in a repeat of the issue at times while other times it will boot directly to what appears to be the windows desktop. You can interact with the file folder icon on the task bar as well as internet explorer, and you can get the charms bar and tile screen. Any attempt to open computer management or any control panel or task manager will open the window as an icon on the task bar. You can mouseover the icon to "preview" a small version of the window but you can not click on it to maximize.
I attempted the following workarounds:
1) Clean install of Windows 8: Installs but fails with same result as above
Refresh PC from windows 8 rescue media: Works slightly longer until AMD driver fails and then reverts to situation above.
2) Uninstalling all display adapters (via computer management) and then upgrading to Windows 8: Results in microsoft drivers getting installed, works much as refresh above until AMD driver fails and then reverts to above situation.
3) In Scenarios 1 and 2, I also tried to use windows update within Win8 to update the drivers there are updated MS drivers available ,(dated as late as 10/27/2012) but intalling those drivers also resulted in a failure of the adapter within a short period of time as did NOT updating the drivers.
4) Disabling display adapters and then restarting: Results in a BSOD (Blue Screen) IRQL_NOT_LESS_OR_EQUAL Stop: 0x0000000A error during boot as the OS runs into trouble with the driver before Windows 7 boots. This happens if one or both drivers are disabled.
5) Disabling display adapters before in-place upgrade to Windows 8 results in the Windows 8 equivalent of a BSOD and results in the system shutting down and then reverting to Windows 7.
Through research, I determined some ppl had luck connecting another monitor/HD TV through VGA/HDMI and then using the function-screen button to switch, with my system this resulted in the same issue displayed on the TV/Monitor. There are also updates to ATI and Catalyst center available including drivers and installing these do not remedy the issue. Intel was checked and there are no drivers available as HP uses a "custom" driver for intel. Attempting to install any of these Intel drivers will result in a fail with a compatiblity error.
Windows 8 has no safe mode ability from the windows 8 rescue media disk, you cannot F-8 as you could in the preview. Safe mode must be reached via charms, settings, startup and then selecting safe mode as a boot option, which is not available as the display adapter malfunctions. In those scenarios where I was able to get a windows desktop to boot up as in the first paragaph I can get to the restart settings via charms, but clicking to bring up the restart menu requires another window to open which is only visible as a "preview" on the windows task bar.
if you are going to attempt to try any of these,
1) Use a third party software to image your pre-win 8 upgrade system that you can boot into from USB or CD;
2) Before starting the process, disable the UAC prompt and remove any passwords from logon, as those things will require you to interact with the OS and you will not be able to do this when the adapters fail. The screen will shadow out as it usually does but the prompt will not be viewable.
3) Create an ISO image of the Win8 install media and write down the product key. If you are able to get a successful boot, before the drivers fail, create a Windows 8 rescue media disk.
I spoke with HP tech support this morning (10/29/2012) they are aware of the issues and they lie with the display adapters. They are working toward a solutuion but there are none available at this time and no date when they will be available. They recommend checking the support website and having the web page autoscan your PC as the drivers will show there when they are posted and they will be installable from Windows 7 so there will be no issue with upgrading to Windows 8. Bottom line, do not upgrade to Windows 8 at this time.
MS Tech support escalation tier reps also informed me there is no present workaround available.
Hope this helps and saves somebody some time!
JJ

My laptop sat at BestBuy from Friday night until today (10-31-12)! They couldn't figure out how to fix the problem so I finally told them to revert my latop back to Windows 7! I hope HP reads these and will hurry up and make the updates needed so that I can run Windows 8 on my Laptop! I just bought mine in July of last year there is nothing wrong with it and after dropping about $1200.00 for my dv7-4285dx along with the Best Buy Geek Squad package I do not feel like having to drop more money into another laptop!! PLEASE HURRY AND FIX THIS I DIDN"T DROP $69.99 plus tx to not be able to use Windows 8! Even before I did the upgrade I had the GEEk Squad check to make sure I could make the upgrade and was told this laptop well surpasses the required minium to run Windows 8!!!!!!

HP Pavilion dv7 overheating issue

Recently, i bought myself a HP Pavilion dv7-5000ev laptop with a HP Renew warranty (+ 2 year HP Care Pack).
First time in, the operating system was Windows 7 Professional 64-bit.
Almost immediately, I found that it was overheating. A prime number calculation stress test + SpeedFan temperature checking showed that cores exhibited extreme temperatures (not falling below 98-99 degrees Celsius). Even after terminating the stress test, the temperatures dropped very slowly (about half an hour, down to 65 degrees, and stopped). I got a suggestion, that a BIOS update would do the trick. It did do the trick (i updated the BIOS to the latest version, provided on HP's official driver download site), but only in terms of half a degree Celsius.
I sent the laptop back to the store, they replaced the Beats Audio speakers and what they called, the "cooling module". Again, i installed Windows 7 Professional 64-bit, did the stress test again, and temperatures didn't go over 92 degrees.
The problem is, that it is a little too hot, when idling. It was the same even before updating BIOS and sending it away for maintenance. Even when installing software (which, in my opinion, shouldn't be that much CPU intensive), temperatures boost up to 75-80 degrees.
Is this normal? Is it normal for my laptop to be idling at 60-65 degrees Celsius and jumping to 80, when doing nothing more than installing random software?

Here is what happened with my HP DV7 7047 cl. It has a manufacturers defect in it, that I fixed myself. I bought mine at SAMS CLUB in the summer of 2012. It is a i7 beats edition DV7 notebook, I'm guessing the same thing is happening with HP's line of DV6 and DV7 laptops. Mine has a nvidia GPU in it, but they also come with ati radeon GPU's. It isn't surprising they are taking them off the market right now.
If your laptop has 2 vents, and the one in the back is not blowing air through it then your laptop possibly has the same problem mine had, and you need to take it to replace the inner fan piece which was designed for only one vent. The way it works is both of these vents are made out of aluminum and are separately connected to the CPU and GPU. The one to the side is your GPU one. The aluminum vent in the back cools your CPU. If your CPU isn't getting any ventilation then your laptop wont last long and could possibly start a fire. Here is how I fixed mine by myself. And how you can fix yours too.
Before taking it apart call HP Support and ask them if you can open it up to "clean it". They will give you permission so it doesn't void the HP warranty.
My laptop would reach between 70c, 80c, 90c, even 100c and would get extremely hot, but wouldn't overheat. And I was concerned because my laptop is only 3 months old. It would get very hot. So I decided to take it apart and see what was going on inside. I followed the instructions on HP's website, they have online guides and manuals for taking your laptop apart and putting it back together. If you need instructions on finding your manual for your laptop then email me at [email protected]. Doing this fixed my laptop entirely. It never gets hot now, it runs faster and can play games at their maximum settings. The CPU will stay only at 60c, 65c at its tops. It's like magic.
Here is how you can surgically correct your faulty laptop fan. You're going to make an opening in the fan, cutting a bit of plastic off, so that the other vent to your CPU can get ventilation, if worst comes to worst, you can jot down the name of the fan on the sticker and go to HP's website and order a new piece to replace it for like 50 bucks.
What you need is...
A small screwdriver
A tiny screwdriver
And (optional) some thermal compound to replace your cooked old compound. Mine was like chalk, I replaced it and it helped cool down my laptop by like 10c. You can get thermal compound at Radio Shack, and the silver stuff is the best.
First open it up carefully, take your time, and take out the motherboard. Its the big chip with the fan connected to it and the aluminum vents.
Next, If you're planning on replacing your thermal compound, then unscrew the bolts on the heat sinks and take the big metal pieces off the chip, place your motherboard chip to the side. Now take the piece with your heat sinks, fan and vents connected to it, and turn it around.
Next unscrew the 4 or 5 tiny bolts behind the fan. So you can take the inner fan piece out. Notice its shape, does it have an opening for your other vent? If not, then make one. Cut an opening in the plastic, the size of the other vent. I used a knife carefully angled to cut the plastic off. Once I cut it, I just bent it off the bottom to take it off. Place the fan back into its frame and screw in the tiny bolts.
Now replace your thermal compound. You can use a Q tip with the cotton off of it, to scrape off the old gunk - then clean it with a slightly wet Q tip. You can use a little rubbing alcohol but you shouldn't need much. Next put a drop of the new compound on the heat sinks and the chip. Using some plastic wrap on your finger even it carefully on top of the little silver parts where the old stuff was.
Now you're good to put it all back together. Gently place the heat sinks on the chip and don't move them while you screw the heat sinks back into the chip.
Carefully put the laptop back together and you're done.
Here's a picture of my fan, and how I fixed mine. I didn't bother to take the piece out when I took the picture cause those tiny bolts are a PAIN to take out with a knife when you don't have a tiny screwdriver.
http://imageshack.us/photo/my-images/269/1001711d.jpg/

IDT HD Audio stuttering 3d apps/games/tf2 - Windows 7 x64 - Pavilion dv7-4113tx

As per the rules I need to state:
I am a HP employee, my views/opinions/etc are my own and do not represent those of HP.
This is cross-posted from freezes/lockups.
I would file some sort of bug report - but I wouldn't know where to start, I don't work in an area that has anything to do with manufacturing HP products; and this is my free time now and I don't have intranet access .
I recently picked up a HP Pavilion dv7-4113tx Entertainment Notebook PC [ XV780PA ] for my personal use and overall it's been pretty good. It comes with windows 7 Home Premium x64 bit.
there is however an issue that I must bring up in regard to gaming, or i would assume any intensive 3d application, most notably Valve games, my test of choice is Team Fortress 2.
The game will work fine in native resolution - I get around 100-120fps but about every 30 seconds - 2 minutes, there is a audio/video stutter (by stutter, it will repeat the last .5 seconds of audio about 3-4 times in a loop while the screen will freeze on where the first audio stutter started), which will cause the game to 'freeze' for approximately 2 seconds and then continue where you left off.
Team fortress 2 is an incredibly time critical multiplayer online game, and this delay essentially means my e-death on multiple occasions.
I initially thought it was the graphics card, or the drivers - I upgraded the drivers to the latest on the ATI site, that increased my fps, but the stuttering was still there. After searching around on the internet a bit, i found a suggestion to disable the audio driver (device manager lists it as - IDT High Definition Audio CODEC) as a test - so I did so.
The game purrs like a kitten - absolutely no stuttering. my score went up immediately
So, my next step was to try and get some Updated Drivers for the IDT Audio device (note, i cannot find a model name anywhere in the hp specs - or on the internet really) - I found out IDT themselves cannot release drivers, that these can only be obtained through OEMs.
which brings me to here.
now - the closest I have found to the drivers I required are here: IDT High-Definition (HD) Audio Driver for Microsoft Windows 7
Note: - it says on the page that they are 32 bit drivers - but I've found they work with the 64 bit version of windows.
these worked a little better - it fixed another annoying issue - the fact if you use the volume controls in a fullscreen application that it will switch back to the desktop to display the on screen slider bar of the volume going down (which was arguably redundant as windows 7 displays the speaker volume in the bottom right hand corner) - and it just turns the audio down as intended.
however - the stuttering is still very noticeably present .
I then tried to use the HP Support assistant to run automated diagnostics and troubleshoot... which then downloaded the old drivers that gave me that fullscreen volume control issue back again - so i assume the original drivers.
So I installed the other drivers again.
My next test will be to use an external USB or firewire soundcard to see if this will allow me have games with sound.
Can an appropriate agent at HP please address this concern and notify when this bug will be fixed - IDT says they work with OEM's to fix issues regularly on the IDT link above.
I believe this is such an issue that will likely require a bug fix.

Hi ozDerek,
Thank you for visiting the HP Support Forums. Since this is a duplicate post I'm going to lock this one, please check your other post here for replies:
IDT HD Audio stuttering 3d apps/games/tf2 - Windows 7 x64
Thanks!
Wendy M - HP Support Forums Moderator
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How to add a 2nd hard drive to HP Pavilion DV7!

How to add a 2nd hard drive to HP Pavilion DV7-3165DX, product # WA794UA or WA794UAR.
(1) Order HDD, hard drive, hardware kit. HDD hardware kit includes mounting rails, static shield, screws, rubber isolators, and SATA to motherboard cable. Check your model & Product # for compatibility.
HP Parts HDD hardware kit 517639-001 for DV7-3165DX product# WA794UA and WA794UAR.
(2) Consult Drives - Windows 7 PDF, table of contents, 7 Replacing a drive in the secondary hard drive bay. This will show you how to install a 2nd HDD in a HP DV7.
Drives - Windows 7 PDF
(3) In Windows 7 select Computer, Select the HDD installed, Format (if not already formatted).
(4) If HDD does not show up in Windows 7 under Computer, go to Start (Menu), Search Programs and Files, enter "Computer Management", select Storage, Disk Management (Local), look for the Bay 2 HDD (should show up as Disc 1, Bay 1 HDD should show as Disc 0), Format the 2nd HDD (The one you just installed).
Update: I have the 2nd HDD (WD 1TB) installed, Windows now recognises it after completing the steps I mentioned in step 4, Format with default allocation NTFS 931.51GB free, 118MB used for formatting. Format with default allocation exFAT 931.51GB free, 1MB used for formatting. I selected NTFS format to reduce file fragmenting.
This question was solved.
View Solution.

When i added my 2nd HDD I was ready to get it ordered and shipped, so it would arrive before I arrived home. I also was not sure if it would be offered anywhere else and be 100% compatible. The quality of the factory HP part is good. Since then I found a cheeper source. Newmodeus DV7-3xxx Hard Drive Caddy $27.95 +tax +shipping. Not sure if the quality is the same. If this helps you, post your results and kudos.

HP Pavilion DV7-6154nr incorrect sound driver?

Hello, i purchased this laptop a few years ago, and since then I've had to reformat and upgrade my windows install.
After the first time I did a hard-drive format, i noticed my audio quality was MUCH worse, and my lap was NOT using the intergrated Subwoofer(Beats Audio). I have audio, but its not the same quality.
I have been advised to install the IDT sound drivers for my model, but I still can't access the beats audio interface after, nor will the subwoofer or enhanced sound work.
After installing the recommended sound drivers, I go to Control Panel>Sound and attempt to find anything with a hint of the beats audio interface or settings, but all I see is "2-High Definition Audio Device" speakers, and Device manager lists 2 audio interfaces, "AMD High Definition Audio Device" and " High Definition Audio Device"
I'm pretty sure theres nothing wrong with my speakers, they just stopped using the enhanced sound and subwoofer after my reformat, right after in fact.
System Model and Specs:
HP Pavilion DV7-6154nr
Windows 7 Ultimate x64
This question was solved.
View Solution.

Hi,
Please try the following software:
ftp://ftp.hp.com/pub/softpaq/sp57501-58000/sp57966.exe
Regards.
BH
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Problem on HP Pavilion dv7-6c90el with Windows 8 Pro x64 on Video Card

good evening,
I just finished installing Windows 8 x64 from Win7 Pro, I was able to find all drivers for my notebook, but I have problems with the video card settings.
My laptop is a HP Pavilion dv7-6c90el with two video cards, one run by the processor because it seems to me to be a part, and the other normally installed on the PC.
The cards are read by Windows as:
device 1: Intel HD Graphics 3000
device 2: AMD Radeon HD 6700m Series (Microsoft Corporation - WDDM v1.20)
the problem resides in the fact that the device should be only one support per second, or deactivated, as it will not. The video card AMD should be set to 1, and the intel 2. Only if I go to the "Device Manager" to disable the intel card, Windows works as if it were not present any video card, also installed driver is not correct because the card is an AMD Radeon HD7690M XT, the problem is that even if I uninstall this driver then always comes back. I also tried to download AMD Catalyst in the latest version, but can not find the card. It 's like the Windows is imposed only use the device 1, which, however, I can not disable the BIOS, because there is no voice. I note that under Windows 7 had no problem.
I ask you to help me because I need the performance of the video card for my work.
This question was solved.
View Solution.

Hello systemgvp,
Your notebook is a Business model. Your issue would be best answered on the HP Enterprise Business Community Forums
Good luck,
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Intel i5 for i7 (HP Pavilion dv7-4269wm)

can i buy separatly buy i7 cpu and replaced instead of i5 on this model of laptop
HP Pavilion dv7-4269wm
thanks

ok but i found from pdf file of specification for dv7 that i can install i7 for
computer models
4000 through
4299
MINE IS dv7-4269wm
Intel Core i7-720QM
Intel Core i7-740QM
Intel Core i7-820QM
Intel Core i7-840QM
all this cpus has support for chipset hm55 so there is no need to change the motherboard right?

I have a hp pavilion dv7 notebook pc and i'm get and error message that my integrated camara is off

i have a hp pavilion dv7 notebook pc and i'm get and error message that my integrated camara is off, and when I go into skype or cyberlink i can not see me

Hey Sam55555,
I see that you're having an issue with the webcam.
Could you provide me with a model and product number of your notebook.
So that I may look into this further to try and provide you with more helpful instructions.
Also, this Document should help you out. If it doesn't let me know the full model name and i will find a document for your notebook.
What i consider doing is the section that says "Reinstalling the original webcam program that came with your computer".
THX sam

HP Pavilion dv7 2012 Model

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