HP Pavilion dv7-3165dx has stopped recognizing the DVD-Blu/CDROM

Help,
My HP Pavilion dv7-3165dx has stopped recognizing the DVD-Blu/CDROM player issues.
Literally in last 24 hours.  all was working fine. then Stopped.
Device not working is : hp DVDWBD TS-LB23L ATA Device
Whirrrs like reading disc...even gets the disc icon on windows.
Have scoured these boards and tried everal of the solutions.....
1.  tried uninstalling and reinstalling Driver as described on these boards... didnt work
2. tried MATS on microsoft website....didnt work
http://support.microsoft.com/mats/cd_dvd_drive_problems/
3.  Tried the Revo uninstaller attempt .... didnt work
4. tried the CC Cleaner attempt ... didnt work
5. Tried the ATA channel delete ... didnt work
6. tried the BIOS update  here : HP Mediasmart DVD failure - HP Support Forum
as additional clarification..... no physical damage to computer....Discs being used are all functional Blu or CD or DVD.
HP Mediasmart DVD is still not working.
NO installation of new programs prior to this going on.
My same fire wall program, anti-,malware has been on this computer since I purchased it 7 months ago.
No software changes in system.
I do not use the Comodo firewall system either.
Thank you

Have you tried installing a trial Blu-ray player. Don't use one from Cyberlink as it's too close to Media Smart DVD.
 Use Arc Soft 
  http://www.arcsoft.com/estore/software_title.asp?ProductCode=TMT5P&gclid=COXEpJ6CqqcCFQEKbAodpQdSCw
----Will give that a whirl when I return home.
 Have you tried the obvious and picked a Windows restore point to where it was working ?  -------Windows 7, in that particular machine isn't letting me dial back for an earlier restore point..... it isn't even letting me see dates....Believe me I would have been happy to dial back a week or two.  Not sure why, Havent been able to dig in that direction....was trying to be careful about not digging a deeper hole before moving all important work files and stuff to a different machine before toying with windows deeper.
 Maybe the drive itself has failed, do you you have another HP laptop that you can try it in ?-----have several HPs...might try that soon.
 Check "Autoplay" in the control panel.----have done the autoplay fixes that have been proposed in other chains of similar problems....no avail.
 I will keep throwing ideas at you no matter how simplistic they may seem. I find that it starts people thinking in another direction.     --------Believe me, I appreciate it, just as long as it doesn't devolve into .....Is the machine plugged in?  
 Have you tried burning a DVD with it ?   Not yet, that is a good idea.
 Try installing Image Burn and  see if the drive will create ISO files with a Blu-ray disk. You will get a warning that Image Burn can't do this, but continue and let it dead the whole disc. Let me know if that works and I will give you the software to play the movie from the ISO files.
 http://www.imgburn.com/index.php?act=download
 Use mirror 8 provided by Image Burn.
 What version of Media Smart DVD are you running ?  Was using the most recent release......then uninstalled it and went back a few versions... to one that was linked to in another similar thread.  
Thanks.

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