HP Pavilion dv7 6031eo hard disk voodoo, making 2 physical disk appear as 1 physical disk

My HP Pavilion dv7 6031eo hard disk is failing.  88 Bad sectors.
I was planning to bring new hard disk. I decided to look under hood to see what kind of disk I would need.
Suprise suprise, I already had 2 hard disk in my HP Pavilion dv7 6031eo. Windows detects only 1 hard disk. It is detected as TOSHIBA MK1059GSM.
So 2 things are possible :-
HP performs the feature of a "spanned disk" at the mother board level and hides dual/double disks from the OS. It then presents to OS a single disk of 1TB as TOSHIBA MK1059GSM (not sure why TOSHIBA)
HP forgot the plug in the second hard disk during manufacturing
Which one is it ?
Now the thing(s) is/are failing as per SMART values.
How am I suppose to replace the disk ? 
Do I need to replace both of disks, even though only a single disk is failing as per OS ?
Will replacing the disks with any other disk work or the HP firmware will go nuts ?
Why don't you document these things ? 

I would replace the hard drive. That is a 640 gig 5400 rpm drive and you can get a bigger faster drive for a reasonable price. 
http://www.newegg.com/Product/Product.aspx?Item=9SIA2W014M8026
If the computer is still working well enough to boot into Windows you can do a complete system backup and recover all your data, settings, programs, etc onto the new drive or we can help you do a disk clone of the old drive to the new. 
Since your laptop will actually hold two hard drives simultaneously you could even put the old drive in the secondary bay so you have a copy of all your old stuff right at hand. 
This video will be helpful:
https://www.youtube.com/watch?v=EZgiX-pzdL8
Post back if you need any more help. 
If this is "the Answer" please click "Accept as Solution" to help others find it. 

Similar Messages

  • HP Pavilion dv7-4280us recovery disk

    HP Pavilion dv7-4280us Entertainment Notebook PC
    Serial {Removed for privacy}
    Product number XZ027UAR#ABA
    US & Canada only
    Model DV7-4280US
    Hard disk
    HDO Toshiba MK7559GSXP
    750GB Advanced format = YES
    Win 7 64-bit Home Premium is the original OS
    I need the recovery disks. I just need only the original OS, drivers and the HP proprietary applications. There is a stick on the bottom of the notebook with the serial to Win 7 64-bit Home Premium. I have my own Microsoft Office and other things I use.
    I live in Argentina, and the local HP does not have any items concernig products not sold in Argentina. I don't like it, but I accept it.
    I see an option to purchase the dvds in USA and have them mailed to me. But I would rather download them, paying the fee, of course. Is there a way to download my recovery dvds?

    Hi,
    Unfortunately there is no Download option available from HP,  but there is a work around you may want to consider detailed below.
    You can create a Windows 7 installation disc yourself - just download the correct Disc Image from the link below ( this must be the exact version - ie Windows 7 Home Premium 64bit ) and use an application such as ImgBurn to burn the ISO correctly to a blank DVD CD - a guide on using ImgBurn to write an ISO to a disc is Here.  These Images are clean and from a well-respected source, however there are only limited versions available.
    Windows-7 sp1-iso-official-32-bit-and-64-bit
    When you wish to reinstall Windows, use the disc you have created to perform the installation, enter the Windows activation key found on the underside of your notebook when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
    http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
    Any additional software & drivers you may need can be found Here.
    Note:
    The reason you need to use the 'Phone Method' to activate the OS is because Windows 7 will recognise that the Activation Key on the base of your notebook is for an OEM version and in most cases, activation over the Internet will fail as the disc you have created to perform the installation will be a 'Retail Version'.  However, activating the OS over the phone will work without any problems - credit to Microsoft for allowing this method for Windows 7
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Pavilion G6-1203ey: Hard Disk Test FAILED, but can still boot into Windows

    Hello
    I have HP Pavilion G6-1203ey laptop. After installing Windows (7 ultimate, 64 bit) and some drivers on it and after several restarts, it hanged at Windows logo and I had to turn it off with power button. Then after turning it on, it gave me the option to repair problems which are preventing it from starting up, from there I let it to restore the computer to an earlier restore point and after a restart the Windows was working again. After that I decided to do a hard disk check just in case.
    The Hard Disk Self Test ended up with a message: Hard Disk 1 Full (305). Then I installed HP Unified Extensible Firmware Interface (UEFI) Support Environment and did hard disk from there. I chose the comprehensive test from the options, but it finished fairly quickly (in ~1 minute) with the following output:
    Testing Drive: 1
    Hard Disk SMART Check : PASSED
    Hard Disk Short DST : FAILED
    FAILURE ID : PTTU22-5T774L-MFPV4K-60S003
    PRODUCT ID : A5Q15EA#B1R
    Hard Disk 1
    Hard Disk Test : FAILED
    A bit more background:
    The previous owner told me that the original HDD was faulty which is why he replaced it with this one last year. He said that other than that there has been no problems with the laptop. The Windows is working right now and this HDD is quite new so I would not have expected any problems with it, but the results from the previously mentioned tests seem troubling. Is there a reason to worry?
    Thanks
    This question was solved.
    View Solution.

    Hi Alnuir,
    Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I read your post and looked into the failure ID that you posted regarding the failed Short DST test. That error is indicating a hard disk failure meaning that if it hasn't failed it might soon. If everything is working I would considering backing up your data on a regular basis just to be safe. You could have a local technician take a look at the hard drive to see how close it is to full failure.
    Thank you,
    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Thank you,
    BHK6
    I work on behalf of HP

  • Pavilion Dv7 4165dx Hard drive failure and performanc​e issues?

    I have a pavilion dv7 4165dx notebook that was working great until a couple of months  when the performance of my machine started to decrease rapidly. I have performance issues with the machine because it takes 1 to 2 minutes to get from the welcome screen to the actual desktop and another 3 to 4 minutes for it to be ready to use. I already upgrade the memory from 4gb to 8gb but instead of going faster it goes slower and i also did a clean install of windows but it didn't help. Before i have problems it took maybe 30 to 50 seconds to go from the welcome screen to the actual desktop and 1 minute and 30 seconds to be ready to use and by the way i use soluto to tell me when the machine is ready for use.Then last week i notice that the headphone jack wasn't working properly so i contact hp and they told me to send them the laptop so i did, they replace the motherboard and they  send it back to me and i just got it today it got a little better but it still lags on the welcome screen and to open programs. I check the memory using memtest 86 and the memory it's fine, but i check the hard drive with HDD Regenerator 2011 and it show i have one delayed sector. Then i check on hd tune pro and it show me some WARNING on section Calibration retry count( as you can see on the picture below)  so my question is should i be worry and send it back to hp or what can i do to fix the problem i am having with this notebook?

    I have the same laptop and have had issues with it since the day i brought it home. I have had it for a year now and am now replacing the hard drive for the 3rd time. My guess would be its your hard drive because most of the issues you seem to be having ar the same ones ive been dealing with for a while. I can say I'm very mad about the quality of this laptop and am in the process of  battling with HP over this issue. If you have a chance go online and look at all the hard drive issues that this laptop has had and even look at the HP forums for this issue it will irritate you and make you wonder why this hasn't been fixed yet!

  • HP Pavilion dv4t-1300 Hard Disk Upgrade

    Dear All,
     I wish to upgrade my laptops Harddisk from 250 GB to 1 TB..
    My laptop model is HP Pavilion dv4t-1300 CTO Entertainment Notebook PC                                                                       
    1) I need to know what all are hard disk compatible with my laptop
    2) I need the maintenance and service guide for my laptop as i'm unable to find..
    also i heard about hp laptops tatooing ....whats that ? would the new hard disk baught from outside won't work with my hp laptop ?
    Many Thanks in advance for your help!!
    Cheers!
    Ritesh

    Here is the Manual:
    Manual
    See Page 60
    The new hard drive will work fine. Tattooing applies to motherboards, not hard drives. It needs to be a 2.5 inch wide and 7 or 9.5 mm thick SATA drive...it can be regular mechanical a hybrid or a solid state drive. 
    As the best bang for the buck I recommend a 7200 rpm mechanical drive like this:
    http://www.newegg.com/Product/Product.aspx?Item=N82E16822145587
    But if your budget is a bit bigger you can go with a number of options at higher prices. 
    If this is "the Answer" please click "Accept as Solution" to help others find it. 

  • HP Pavilion g4 2131tx, Hard Disk Error after Blue Screen of Death

    Hello! I do not know what section shoud i post this problem, I apologize for it.
    So my laptop is freezing for a days after BSOD. When I leave my laptop overnight for downloading torrents, I always receive the message "Windows has recovered from unexpected shutdown." when i woke up.
    I already disabled all non-microsoft services, start up items and yet the desktop is still freezing right after the welcome screen but the welcome screen does not load too long.
    The desktop freeze for more than a minute then it will go back to normal again until my laptop went to BSOD
    and received this error from UEFI "Hard Disk Error." after restarting.
    I ran the Hardware Diagnostic Test and I got the result:
    Failure ID: RW042K-6MT6RP-MFPX1F-61BK03
    Product ID: 65H69PA#UUF
    I tried cleaning up registry and defragmenting disk and still no luck.
    * My laptop is HP Pavilion g4 2131tx and still under warranty until June 2014.
    * I am using Windows 7 Ultimate 64bit Service Pack 1
    * My RAM is 4gb with a processor of Intel Core i7
    * My AV is microsoft security essentials
    * I am using Advanced SystemCare for cleaning up registry and defragmenting.
    I was wondering if I could change my hard disk while it's still under warranty.
    Thanks for your help!
    #Edit: bad english >.<
    This question was solved.
    View Solution.

    Here is the Service Manual:
    Manual
    See Page 39. It can take any 2.5 inch wide 9mm thick laptop SATA hard drive. They are industry standard, interchangeable.
    Here is one I would recommend:
    http://www.newegg.com/Product/Product.aspx?Item=9S​IA2W00YW3532
    This is a nice compromise with size, speed and expense. You could install an SSD for maximum speed. Post back if you need help with software or anything else.
    If this is "the Answer" please click "Accept as Solution" to help others find it.

  • Pavilion dv6-1125es - Hard Disk problem

    I have an HP Pavilion dv6-1125es (out of warranty) with Vista Home Premium (32 bit) that runs very slowly and freezes but this does not seem to be caused by malware. I was considering reinstalling but decided to run diagnostics first. In the System Diagnostics (Setup), the Start-up Test (F2) finds no problem in the Memory Test, Hard Disk Quick Test or Hard Disk SMART Test.
    In the System Diagnostics Hard Disk Test (F4), the Quick Test indicates Passed (100%) but the Full Test shows:
    - 00% Complete
    -‘Replace Hard Disk1’(in red) followed by ‘testing’ (in white)
    The SMART check indicates Passed
    On pressing Esc to continue, the next screen shows (in blue)
    - “Hard Disk Test” Failed
    - “Hard Disk 1 FULL” (305)
    The Diagnostic Log shows Result: 0305
    I would be grateful for help with the following points:
    1) Is the ‘0305’ error unfixable? Does it mean replacing the hard disk?
    2) The current disk is 320 Gb. What is capacity limit for this model dv6-1125es?
    3) If I install Windows 7 on the new disk, can the 64 bit version be used on this model?
    4) As this laptop has also been running hot, I would like to try to clean the fan and ventilation system. Where can I find instructions on this?
    Thanks in advance for your help.
    This question was solved.
    View Solution.

    Hi,
    To answer your questions.
    1.  The 305 error does mean you will need to replace the Hard Drive.
    2.  You can certainly go up to a 500Gb HDD without any problems - see the procedure starting on Page 69 of your Maintenance & Service Guide.
    3.  Yes, your processor is 64bit capable - see Here for confirmation of this.
    4.  There are instructions for cleaning your notebooks air vents Here.
    Best regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Pavilion dv6z-7000 hard disk short DST failed

    I bought this HP Pavilion dv6z-7000 notebook (windows 7 64-bit) in the middle of September as a gift for my cousin who's in China. After I received my computer I found it was always not responding (e.g. When I clicked "my computer", it freezed and showed "not responding" for ~10min). As I was going back to China and there's no time to mail it back to HP for reparing, I reinstalled the system (windows 7 64bit) by myself and it looks fine for a couple of days. But when I came to China and was going to give it to my cousin, it showed the same problem again. Yesterday it got even worse -- it was unable to shut down or start windows. 
    When I did HP F1 start up tests this morning, each test (Start-up, Run-in, Tuneup, Hard Disk)  failed at Hard Disk Short DST: 
    Failure ID: M4GG6W-67V68K-QFPK1F-60QG03,
    Product ID: A3G60AV
    I'm wondering whether HP has some service center in China that can repair it for free? Or do I need to bring it back to the US? 

    Hi
    Incase you have a Global warranty you can get it fixed in China or else you can call HP Technical support and inform the same but the Part will be delivered only to US. The best for you will be to call HP Technical support and check the warranty and then decide.
    Let us know how it goes!
    "I work for HP."
    ****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    Regards
    Manjunath

  • Pavillion dv7-3160us hard disk not exist

    i have an HP Pavillion dv7 3160us, Windows 7 64 bit (i think) 
    Error message - Hard Disk Not Exist
    Any recent changes - Unknown - children were last using and nobody seems to know anything.
    The laptop will not boot up.  It goes straight to the black screen.  There is also a strange beep noise coming from near the number pad - inside the laptop - while it tries to start up. Help!

    Somebody might have removed the hard drive or dropped the computer and killed it. Can you open the hard drive bay on the bottom of the computer and look inside?

  • Hp Pavilion dv4 Notebook Hard Disk error

    Everytime I attempt to boot up my laptop, I am greeted with: "Hard Disk Error, Please run the Hark Disk Test in System Diagnostics, Hard Disk 1 (3F1)" Upon running the Hard Disk test, Quick test returns "Hard Disk 1 Fault", and Full test returns Hard Disk 1 Fault, SMART check returns as passed. What happened? Do I need to buy a new laptop?
    Edit: After pressing escape to exit, up at the top left it says: Hard Disk Test Failed, Gard Disk 1 Quick (303), Hard Disk 1 Full (305) 

    No you just need to replace the hard drive. Can we have the full model number? A good hard drive is going to cost $75 or so and a super fast solid state drive will be maybe $150+. You might still be able to migrate/clone data. You might also look at the C:\ drive in My Computer or This PC and see how full it is. If you delete some stuff off it might take away the error message although doubtful. 

  • Pavilion dv6-2147el hard disk replacement with bigger one

    hello, I tried replacing my broken HDD with a 1 TB new one: everything works but Windows Update (7 OEM). Maybe there is something wrong with the OEM license? Thanks...

    I have the same problem.
    I replaced the HD with a new one, because the first was broken. Then I restore OS from diskette, but I can't use Windows Update.
    When I try to use it, I have a message as this: impossible to verify updates, because servise is non executing. Try to rstart PC.
    It seems to me it plays as I dosn't have an original copy of Windows, but I have the OEM Windows 7...

  • My HP Pavilion dv7 posted the following message:smart check failed - hard disk 1

    php pavilion dv7
    windows 7
    hard disk 1 failed smart check

    SMART is a feature in the hard drive, read by the BIOS of the computer, that is constantly measuring the drive's performance against a number of normal parameters, like the time it takes to move data from one place on the drive to another, and how many times data has to be moved around because there are bad places on the drive that will not hold data. If the drive's measurements go outside the normal range it is a sign the drive is failing and that gets reported to you, the end user, in a SMART error message. Kind of like a "check engine" light. It is a nice way of saying it is time to back up the data and buy a new hard drive.

  • Hp pavilion dv7 on start up says primary hard disk 1 fault, won't go to windows

    Hp pavilion dv7
    windows 7
    message is hard disk 1 fault
    seemed after installinharp inter a software it started giving error messages when starting computer up several times. 

    Hi,
    Turn on power, press F10 to enter BIOS mode, Go to Diagnostics and run Hard Drive Test if any test fails you need to replace the part.
    The failure ID will either be a Smart or Disk Self Test failure - both would indicate that your Hard Drive is failing and will need to be replaced.
    If your notebook is still under warranty, contact HP and arrange to have the drive replaced.
    Let us know how it goes!
    "I work for HP."
    ****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    Regards
    Manjunath

  • HP Pavilion dv7-4165dx SMART Hard Disk Error Hard Disk 1 (301)

    My HP Pavilion dv7-4165dx when first turned, the screen reads "SMART Hard Disk Error" "Hard Disk 1 (301)

    blackeneds
    Your System supported HDD to 1 TB Page 2 , 55 and 107http://h10032.www1.hp.com/ctg/Manual/c02657339.pdf
    Sata III works
    Say thanks by clicking the "Kudos! Star" which is on the left.
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

  • How to know which hard drive contains the OS in Hp Pavilion dv7-4069wm? Upgrading.

    I'm thinking about upgrading one of my hard drives (320GB ea) in my HP Pavilion dv7-4069wm laptop for more storage.  I would like to keep the drive that contains the OS to avoid the hassle of making a copy, but I'm not sure which one that is. I haven't replaced a hard drive before, let alone a dual drive. I recently added more RAM and noticed both hard drives looked the same. Can anyone tell me how to know the difference? . 
    This question was solved.
    View Solution.

    Hi,
    The primary HDD with the operating system is shown on the diagram on Page 49 of your Maintenance & Service Guide.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

Maybe you are looking for