HP pavilion dv7 6165us windows 7 64 bit sound glitch 3-5 times an hour

i have a dv7 6165us and i have the sound glitch at least 3 times an hour it glitches for 2 seconds and interupts music video and games lagging.Ive talked to hp and ive done everything possible listed.
DRIVERS
REINSTALL SYSYTEM
TURN OFF DRIVEGUARD
TEST ISSUE WITH AC ADAPTER UNPLUGGED
UPDATE BIOS
HARD RESET SYSTEM
Ive tried everything and that annoying little glitch or pop or whatever is still there.the system is for my son for college so i dont have time to send it back to HP.does anyone and or HP have any suggestions.
By the way HP you are very quiet on these forums rarely interjecting with support.Whats the problem if youve solved this problem for only one person your system of support should be set up to pass these fixes on to other customers.Im not holding my breath for an answer but who knows maybe theres a HP tech who takes pride in there work thatll see this.
And if it is a known motherboard issue there should have been a recall and i never should have been sold a faulty machine.

You're very welcome.
You do have a point, and I agree wholeheartedly.
I'm sure folks have brought this up in the past, but I don't know why HP doesn't provide some official presence on these forums.
Sometimes some of the HP employee forum members will do things like get driver pages added for models with no support pages, but I have rarely if ever, seen where an HP volunteer forum member takes a techinical issue and "runs it up the flagpole," as it were.
Have you tried this driver (6.10.6365.0 (11 Nov 2011)?
It's a newer version of the one on your notebook's support and driver page.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...
I hope you can get the issue sorted out.
Paul

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HP Pavilion dv7 Notebook PC. Sound Glitch!

Windows 7
Serial number: {Private Information Removed}
Product number: QC333PA#ABG
When I plug the charger into the notebook, the normal sound from the notebook (such as music, audio ect) disappears and instead I get this constant "tick" pulse every halfsecond untill the notebook is restarted WITHOUT the charge pluged in.
I recently went on a software purge and got rid of everything and anything which I thought could be the cause of such a strange bug and the "ticking" stoped for a day or two and it only came back?!
The "ticking" pulses are audio only, and can be heard either in headphones or from the speakers. But no other audio can be heard at the same time. At full volume there is only a loud constant "tick" pulse every half-second.
So... any advice?

Hello fleming1442,
Take a look at this document and let me know if the troubleshooting steps help to resolve your issues.
Good luck!
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Why are my 2 W S X keys only working intermittently on my HP Pavilion DV7 running windows 7?

Hello,
I'm experiencing a bit of trouble with my 2 W S X keys. They only seem to work when they want to and when one stops working, the other stop working too.
The laptop in question is a HP Pavilion dv7 running windows 7 64bit. I can't think of any changes that have occured before the change but was working fine this time last week. Not dropped it or anything.
A note i saw elsewhere said to check if the keys work works in the BIOS. I opened the BIOS and tried the keys in there upon startup. Didn't work. Logged in left it for a bit and then as if by magic it was then working again (enough so to enable me to write this).
Any ideas what this could be?
Thanks in advance of any help,
Adam

This is definitely from malware - it happened to me last night and I checked online and found 2 many guesses. I managed to resolve it moments ago - and I'm typing with the same computer / keyboard. It is hard to resolve but here is the link to the virus description (which does not mention the specific symptom of losing the 2 W S X keys). I lost the function immediately, and suspected malware right away: http://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?name=TrojanDownloader%3aJava...
So this is how I solved it: I had Microsoft Security Essentials and it was up-to-date. However, it does not find it by itself. Spybot finds something but is unable to fix it - even upon a reboot. I installed Trend free atHome(?) virus scan - it does not find it. I installed AVG full Internet Protection - it does not find it. However, while AVG was running (a few hours) Security Essential found it - just like that! So, it appears that when the malware was adjusting itself to avoid being detected, that it was discovered by MS Security Essentials. I fixed it while AVG was running, and tested my keyboard right away. At first the x worked, then the other keys.
This is malware - not hardware, so please stop telling people to clean or replace their keyboards.

HP Pavilion dv7 6b57nr windows can not continue

after system recovery with hp recovery disc windows will not load completely After setup for first use the wecome screen loads to the point of says welcome then windows can not continute comes on.
HP Pavilion dv7 6b57nr windows 7

You can get some of the original software & drivers from your Support page HERE
If the copy of Windows you have is already activated on another machine you may need to install the version that matches your license key attached to bottom of laptop.
If you can read the 25 character Microsoft Windows 7 license key attached to your laptop ,download a Windows 7 ISO file to burn to a DVD for the version that is listed on the Microsoft COA sticker.
Link to the W7 ISO file downloads:
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
Get ImgBurn to burn the iso image to cd
Or use the Windows 7 USB/DVD installation tool to convert the ISO file to a Windows installation on DVD or USB flash drive.
http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool
Use the 25 character product key on the PC to activate the installation.
Next go to your support and driver page to install the drivers you need.
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HP Pavilion dv7-1130us IDT HD sound card problem: recording levels too high

I have been trying to get the IDT HD sound card in my HP Pavilion dv7-1130us laptop to allow me to switch from "microphone" to "Line In" input signal. I cannot find an option anywhere in the laptop do this. There is not a separate Line-In jack on the laptop. The mike jack is it.
The reason I'm trying to change the input setting is that I am using Audacity/Lame (the Win 7-compatible Beta version) to convert old cassettes to MP3. My laptop came with Vista but I upgraded to Windows 7 Professional (64-bit) earlier this year.
The problem is that recording levels are way too high using the mike input and so the recording comes out harsh and distorted. I have tried all possible recording level adjustments on the tape deck (no option), IDT sound card control panel, Windows device manager, etc.
From what I am reading on the online Audacity forums, using a mike input will cause the recording levels to be too high, and the setting has to be changed to "Line In" and not "microphone." Is there not a way to do that with this laptop and sound card?
The HP Support Assistant tells me that the driver for my sound card is up-to-date.
Thanks in advance for any help or suggestions. I've been trying to find a solution on my own for a couple days with no luck.

Hi Amanda,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp52501-53000/sp52658.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
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Microsoft MVP - Windows Experience

HP Pavilion dv7-6c95dx Windows 7 x4 Can't Find Hard Drive

I have a HP Pavilion dv7-6c95dx. I am putting in a new hard drive. I can't get Windows 7 x64 to recognize it during the install. I have tried the Intel Chipset drivers from the HP download site for my laptop. I have also tried the x64 drivers from the Intel site: http://downloadmirror.intel.com/24293/a08/f6flpy-x64.zip.
I tried it with the original hard drive in and Windows 7 won't recognize it either.
Any ideas on how to get Windows 7 to recognize the drive?
Brian
This question was solved.
View Solution.

Hi, Brian:
See if this works (I can't open the link you posted, so I don't know if that file contains the sata drivers for the chipset in your notebook. I know that this one does...
Download the drivers from this link below (first or second file listed -- 32 or 64 bit as applicable).
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=23060&keyword=Intel+Rap...
Extract (copy) the files onto a usb flash drive without any folders.
With the flash drive and W7 installation media plugged into the machine, boot from the W7 installation media.
After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option.
You should now see the storage driver files listed.
If you check the box, it will only include the compatible driver.
Follow the prompts and hopefully, W7 will install.

HP Pavilion dv7-6c09tx windows 8.1 pro issues

Hello!
I've just decided to upgrade my HP Pavilion dv7-6c09tx Entertainment Notebook PC to Win 8.1 pro.. Bit of an effort to say the least!
Installed all drivers here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=au&dlc=en&sw_lang=&product=5219...
..but the gfx wont install giving error this computer does not meet min requirements. All seems to work ok thpough until I try getting widi to work. nightmare! Can HP support pls provide correct config to use ie. supported driver ver for widi to work? the widi app says some xomponents may be missing after using the recommended widi update app for win 8. Now I can uninstall- it gives a msi error...
thanks

Hi @trevevs
Thank you for your query, I will do my best to help.
As you stated there is not any updated drivers for Windows 8.1 on the driver page for your notebook only for Windows 8.
This tells me that it is unsupported on your notebook as it has not been tested by HP. This does not mean it will not work.
Downloading or Updating Software and Drivers for HP Computers
I grasp that all is working well except for the WiDi. Have you done all your Windows updates?
Windows 8.1 has WiDi built into the Operating System.
Introducing Intel® WiDi on Windows 8.1
Here is a link to Intel® WiDi Software Setup for Windows* 8.1
Here is a link to Intel Wireless Display (Intel WiDi) download page.
I hope this helped.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Pavilion dv7 4050ed - Windows Update Problems After First Installation

I have only just today received my brand new HP Pavilion dv7 4050ed and commenced installation straight away. There were no problems in the initial installation and I booted Windows for the first time successfully and let it do its auto installs for things like Java and Adobe Reader. I then moved to update and patch the laptop with Windows Update but immediately noticed that something was wrong. Upon opening Windows Update I was met with a white cross in a red shield to signify an error. When I prompted it to "Check for Updates" I was met with an error message stating, "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." I get the same error message when I try to run Windows Live Messenger.
After multiple restarts and checking in the control panel that the update service was allowed and working, the error message still appears whenever I try to update or patch my machine. How can this kind of thing happen to a brand new machine that I've had for less than a day and has only had its basic settings chosen? It simply will not update, or even recognize that the update service is available. The internet is fully functional so it isn't any kind of connection problem.
Has anyone got any ideas as to what the problem could be?
I probably should just add that the laptop is a Dutch purchase with a bilingual setup. I chose the English setup option but was advised to include this information in case it could in any way affect the update system.

HP support provided me with the following link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&cc=nl&lc=en&dlc=en&product=4213233
On this page there's a download called sp47845. After installing this, everything was working again.

HP Pavilion dv7 notebook, Windows 7: How do I disable an audio jack?

My Pavilion dv7 notebook includes two audio jacks for headphones on its right side (my left when facing it.) Long story short, a hefty piece of an iPod headphone has dislodged and been stuck inside one of these two jacks; there's no way I'd be able to remove it without taking apart the notebook. I can still receive audio via headphones when I plug headphones into the other jack, but I can no longer receive audio from the internal speakers.
I'd like to diasble both headphone jacks manually when I'd like to hear the speakers -- but I can't figure out how. When I access my 'Speakers and Headphones Properties' (IDT High Definition Audio Codec, through Sounds --> Playback Devices) and attempt to disable the device, all sound is disabled. There appears to be no way to selectively disable either just the speakers or just the headphones.
Any ideas?

...I'm still curious as to whether I can receive any assistance regarding this issue.

No sound on internal speakers (pavilion dv7 6c66rn ) windows 7 64 bits

need help please! I have already try, resetting, and reinstalling drivers nothing work.

Download & Save the latest Audio driver.Go into Control Panel,Programs & Features- Uninstall IDT software.Restart the laptop. After Windows loads, install IDT audio using the downloaded file.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5220...
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HP Pavilion DV7-6190ED Windows 7 64-Bit Recovery not working

Hello,
I just bought a new (used as showmodel) laptop at a local store.
But I'm having a problem with the recovery now.
What happened:
When I first booted my laptop and after it started windows, I saw some flickering pixels on the screen. I did some research on that and looked at the computer, and found out that the drivers were conflicting with eachother. After that problem I tried a factory restore and removing and installing some drivers, this didn't work. After that I tried restoring with a minimalistic image (sorry if I misspelled), but when the restoring was complete it said that the restoring wasn't finished. My problem now is that it won't boot Windows anymore, but directly boots into recovery manager. I'm sure that the recovery partition exists and I don't have a recovery DVD.
I would be happy if someone is able to help me.

Hi:
From what you wrote it appears you will either have to purchase a recovery DVD set by reading the info at the link below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en
Or....make your own plain Windows 7 installation disk by following the instructions below (or do it temporarily until your recovery disks arrive).
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
Paul

HP Pavilion DV7 1183cl, Windows 7 x32, Sound only playing out of subwoofer

Yesterday, Windows told me I needed to install some critical updates. I installed them and restarted. When I restarted, I noticed that the mute button on my touchbar was red and wouldn't turn back to the on color.
I logged into Windows and tried playing some Youtube videos and stuff to see if the sound was working. It turns out it was, but the sound was only coming out of the subwoofer on the bottom of the laptop and sounded TERRIBLE. When I plug in my headphones it sounds fine except the volume doesn't go as loud as it did before. Pressing the mute button does mute the sound, but it still stays red no matter what.
So I tried resotring my system back to a point when the speakers were working to see if it was a hardware problem, and it turns out it's not. When I restore to an earlier point, the speakers work fine. The problem, however, is for some stupid reason I can't login at the restore point. I just know the speakers work because the error sound comes out of the Altec Lansings on the front, and the mute button actually changes colors.
I've spent the last 3 hours trying everything I can think of. I've downloaded new IDT High Def Audio Drivers, I've uninstilled them in hardware manager and let it reinstall itself, messed with every setting I can think of in Control Panel and I've got nothing so far.
This is very frustraing and I would appreciate any help. Thanks.

I see you mentioned updating the audio drivers. Have you tried updating the BIOS and then running the windows updates? I would advise that you keep the BIOS updated as well as the device drivers. you can get more trouble shooting tip by following this link....
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&tmp_task=solveCategory&lc=en&dlc=en&cc...
Although I am an HP employee, I am speaking for myself and not for HP. Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

HP Pavilion dv7-2177cl No surround sound after installation of Windows 7! Worked in Vista though.

I did an install of Windows 7 laptop came with Vista. I used all of the HP drivers from there site and everything is up-to-date. I use my laptop as a media player and have it connected to my TV via an HDMI cable and I have my TV connected to my receiver via an optical cable. It worked perfectly when I Had Vista installed and now it’s only stereo no matter what I am playing. Ive tried everything I can think of and nothing works. I cant even get the subwoffer thats built into the laptop to work.
After searching the web I see this is a common problem for all users across all platforms. Does anyone know if HP fixed this issue??? Or does anyone know of an update for the IDT HD Audio Codec that will fix it?

Hi vishwa123,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I saw your post regarding the problems with your notebook after you close the lid and reopen it. I will be happy to help. I have a couple of things for you to try. First we are going to reset your power schemes to do that go to your Start Menu and search for cmd and hit enter. Then in your Command Prompt type “powercfg /resetdefaultschemes”. You will then have to go change you power plan settings so that when you lose the lid it stays on. This HP document Managing Power Options will show you if you need a visual.
Do you use the fingerprint scanner when you normally log on to your Windows?
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Pavilion dv7-2180 eg SRS Sound problems

I have a dv7-2180eg and am having problems with my SRS premium sound since I upgraded to Windows 7. I flashed my bios and went back to the previous version. I also uninstalled my audio drivers and reverted to an older version. Nothing has worked. The drivers say they are high definition drivers, but all it recognizes is the two speakers rather than all three, which results in incredibly tinny sound because the third speaker is where the bass comes from. Does anyone have any ideas?

Hi,
Download but don't install:
IDT audio sp44989
Disconnect from Internet.
Uninstall from your system IDT audio drivers.
Resources:
Uninstalling Software in Windows 7
Uninstall or change a program in Windows 7
Restart your system:
On boot press ' F8 ' and choose ' Safe mode '.
Go to:
Control Panel -> Devices Manager -> Audio, Video and Games Controllers
and find there IDT audio card. Click on it with right button of your mouse and choose uninstall driver.
Restart your system and this time start it in normally.
Install this audio driver which You already downloaded.
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Have hp pavilion dv7-3165dx I have sound going through mixing board but not coming out speakers

I can't get sound to come out speakers. Just shut down and when it came back up,no sound.it shows that i have sound on mixing board

@rerateusa
Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop and install using the downloaded file.
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HP pavilion dv7 6165us windows 7 64 bit sound glitch 3-5 times an hour

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