Hp pavilion DV7 blue ray problems

hello everyone
My pavilion DV7 stopped playing blue ray dvds after upgrading to windows 7. it work perfectly with all other media but when i put blue ray dvd will not recognize it or play it. in device manager i have: optical BD ROM BD-5500s ATA device.
is there a special driver for it of what may be the problem it use to work before.
thanks

Hi,
One possible cause is that there is a problem with the Blu ray laser, but I would definetely try the following to see if it resolves the issue.
Cyberlinks PowerDVD 10 is now available for HP notebooks and can be downloaded on the link below - save the installer to your downloads folder.
ftp://ftp.hp.com/pub/softpaq/sp53001-53500/sp53029.exe
When the download has completed, open windows Control Panel, open Programs and Features and uninstall HP MediaSmart DVD if you see this in the list of installed software ( if you don't have this software installed, go straight to installing Power DVD 10 ). When the uninstall has completed, restart the notebook and when Windows has fully loaded, double click the PowerDVD 10 installer to begin the installation. Again, when the installation has completed, restart the notebook and then try a Blu ray disc.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Similar Messages

HP DV7 Blu-Ray player problems. Please help!!

Hi i have a HP DV7 laptop with a blu-ray drive. I have watched many blu-rays on it in the past but recently they just aren't working.
I put the disc in and nothing happens i can hear it working inside but it doesn't even recognise that their is a disc in. Standard DVD's work fine though.
Any help would be greatly appreciated!

Hello,
There may be several reasons why this is happening to you. What troublshooting steps have you completed as of yet? Have you changed anything in the OS or installed any big programs since you last used the Blu-ray feature of the drive?
What program do you usually use to play Blu-rays?
My first suggestion would be to delete the upper & lower filtersfirst : http://support.microsoft.com/kb/314060
Let us know hows it works out for you. =)
I am an HP employee.
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

Pavilion dv7 blue screening - HP support assistant cannot test BIOS or memory modules but BIOS can?

About a month ago my dv7 started doing something strange - during normal use (not gaming, just word processing, showing a powerpoint presentation, showing a video on youtube, etc.) the cooling fan speed would suddenly ramp up to jet-engine speed and shortly thereafter the computer would blue screen, crash dump, etc. (no, I did not write down any info from the blue screen message - I will do so next time). Having experienced a blue screen issue with a Dell laptop I thought the hard drive was going bad, because about the same time I was suddenly unable to run a backup of the hard drive. After several attempts, I was finally able to backup the hard drive, and then replaced it with a new drive, re-installed OS with my recovery flash drive, worked through all of the windows updates that were recommended, and thought everything would be good to go. Now I have no problems backing up hard drive, etc. Then on day 2, after only a few hours of use, the cooling fan speed suddenly ramped up again and the blue screen returned.
A friend who is a tech suggested running HP diagnostics on everything, so I rebooted, hit F2, and started by testing the hard drive; as expected, no problems there. I next tried to test the memory (8192 MB total in two modules), and the test failed. I also tried testing the BIOS, and that too failed. The HP diagnostics reported that it couldn't even read the BIOS. Hmmm, strange. So I re-booted, hit F10, and went into the BIOS (BIOS date 10/5/11, revision F.1B). I HAVE NOT IN ANY WAY MODIFIED THE BIOS - I'm good, but not that good. Via the BIOS test utility, I tested both memory modules independently and then together, and everything checked out fine. I also tried switching modules between slots and re-tested via the BIOS utility, and that too checked out. I then returned to the HP diagnostics utility and tried re-testing the memory (both modules together - failed, one module at a time - both failed, in both slots).
HP tech experts, can you give me any guidance? This has been a great machine for me, I have taken good care of it, and am hoping to get a few more years out of it (I'm a middle-school science teacher, can't afford another one at this point). If I can't find a fix, I may have to go back to using my antique overhead projector in my classroom...

Hi @h20roks ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv7 and getting the BSOD and shutting down. I recommend to restore the BIOS defaults with this document selecting the reloading the BIOS default settings. Not rollback.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that could need updating.
Hope this helps you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Hp dv7t 4100 cto entertainment notebook pc blu ray problem

Hi i have a hp dv7t 4100 cto laptop .. i have windows 7 home premium os it read s all the disc i inserted..
but when i insert a new empty disc it is not at all reading or responding.
the same thing happens when i insert blu ray discs
i cannot write in cd/ dvd s due to this problem as it is not reading empty discs
i have cyber link power dvd and nero blu ray player
but still no response for blu ray and empty discs
what can i do now
i have no HP service centres near by
please solve my issue

Hello velshankar,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your notebook is not able to read Blu-Ray discs or burn DVDs, and I would be happy to assist you in this endeavor!
For burning software onto different media, I recommend following this document on CD or DVD Cannot Burn Discs (Windows 7). This resource should help enable your computer to burn software onto DVDs.
In regards to reading Blu-Ray discs, I suggest following the steps in this resource on Resolving DVD and Blu-ray Movie Problems (Windows 7). This should help with reading your Blu-Ray movies on your notebook.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Blu-Ray Problem of Menu

     First I want to apologize for my English.
     I do a project in Encore CS5 (5.0.0.508) of 4.7 or a DVD 8.5 GB PAL 720x576 5 stars it works in any DVD player. I do blu-ray PAL 1280x720 movie of the same menu of the Display is green and does not see the display of menu buttons, I've done with one with a photo (still image), with pounds of Encore menus with motion, as the codec used H .264 and MPEG2 codec and is equal. and the preview work
     But the menus are the same as 4.7 or 8.5 Gb '. But when I do the blu ray and burn the ISO menu is green but the film is direito.por it owes nothing to do with the layers
open a menu of any library in this case was the encore wedding montage Wide Menu. edited in photoshop to 1280x720, 1280x1024, 720x576 and it was the same green screen and the Butterfly clearer in the chapters but not read.
     The format of the project is 1280x780 50 fps PAL. I've worked with cs4 work right and never had this problem since I upgraded to BR cs5 never worked.
     This is the print screen of Blu-Ray
Matrox rtx2 (5.1.2.18)
Win 7 Ultimate 64 bit SP 1
Intel Core i7 CPU 920 @ 2.67GHz
12GB RAM

ok
I hope to see you and sorry
print screen Main menu preview Photoshop
print screen Photoshop chapters
print screen Encore 01 CS5
print screen project settings Encore CS5
print screen Main menu preview Ctrl+Alt+Space
thank you

Blu-ray problems

I have had a samsung for the past 3 years and previously I was able to play blu-rays but suddenly today I cant. It won't even recognize that there is anything in the disk drive. all it does is start it's whirring sound like any time but then just dies off. I can easily play DVDs and CDs though

Hi,
Welcome to HP support forum. Samsung what ever you've got is not a HP product. Since it still can play DVD's and CD's, I think the lens may need to clean or even to replace. Please try to clean it first:
http://www.wikihow.com/Clean-the-Lens-on-a-CD/DVD-Player-or-Drive
Otherwise, you can try Samsung forum/discussion:
http://forums.cnet.com/samsung-forum/
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Menus Blu-Ray Problem

Good
I have a problem here that is as follows.
First I want to apologize for my English.
I do a project in Encore CS5 (5.0.0.508) of 4.7 or a DVD 8.5 GB PAL 720x576 5 stars it works in any DVD player. I do blu-ray PAL 1280x720 movie of the same menu of the Display is green and does not see the display of menu buttons, I've done with one with a photo (still image), with pounds of Encore menus with motion, as the codec used H .264 and MPEG2 codec and is equal. and the preview work
Someone help me please

Good
I have a problem here that is as follows.
First I want to apologize for my English.
I do a project in Encore CS5 (5.0.0.508) of 4.7 or a DVD 8.5 GB PAL 720x576 5 stars it works in any DVD player. I do blu-ray PAL 1280x720 movie of the same menu of the Display is green and does not see the display of menu buttons, I've done with one with a photo (still image), with pounds of Encore menus with motion, as the codec used H .264 and MPEG2 codec and is equal. and the preview work
Someone help me please
I open a menu of any library in this case was the encore wedding montage Wide Menu. edited in photoshop to 1280x720, 1280x1024, 720x576 and it was the same green screen and the Butterfly clearer in the chapters but not read. The format of the video is 1280x780 50 fps PAL. I've worked with cs4 work right and never had this problem since I upgraded to BR cs5 never worked.
Matrox rtx2 (5.1.2.18)
Win 7 Ultimate 64 bit SP 1
Intel Core i7 CPU 920 @ 2.67GHz
12GB RAM
Message was edited by: Silva Luis

Blu ray problem v4.1.2 - WORKAROUND

Hi, since updating compressor to 4.1.2, I like may others have had problems trying to create a Blu ray image or burn to disc using the Create Blu ray setting. This is a real problem that affects many different people, we have 5 macs all different configs and every one exhibits the same problem. It is also NOT file related we have tested many files that have been used successfully before and they have failed.... BUT I have found a workaround that means I can now produce Blu ray again.
1. Open up MPEG Files settings and duplicate MPEG-2 Program stream, 15 Mbps. This will appear in the custom settings menu.
2. Re name the duplicated setting as MPEG-2 Blu ray (or something that works for you)
3. Select the new setting and in the General settings on the right of compressor change the format to Elementary Stream and stream usage to Blu ray
4. In the video settings change encoding mode to Single Pass VBR and choose Automatically select bit rate
5. Now go back to the main settings pane on the left of Compressor, open up Audio formats and duplicate AC3 File, you don't need to change and settings here
That's it, apply to a job, tell compressor to create blu ray, either burn to disc or disc image, it works every time for me. I would prefer to have h264 but as a temporary workaround it means we can get Blu rays out again.
Hope this helps

Hi Russ
No worries, hope it helped. We are just a small video production outfit in the UK. We have several macs in the office, and Macbook Pro's which come with us on location. We do our updates exactly as anyone with one mac would do, run the update, check it works and then do the same on the other machines. I just missed the Blu ray issue this time!!! Ended up updating all macs before I realised.... schoolboy error!!
Anyway we've produced several more MPEG Blu ray discs today and everything is great, so I guess the issue lies with h264
Chris

Pavilion dv7-3155el eSATA problem

Hello,
I've recently bought an external hard drive, a Seagate GoFlex Pro with an eSATA adapter module; when I connect it to my notebook, a Pavilion dv7-3155el (product code WG610EA#ABZ with Windows 7 64bit), at first the device is detected by the system, but after a few second Windows becames unresponsive for a quite an then the device it disappers. It happens often that the device starts apparing and disapperaring in a sort of loop. Sometimes Windows asks me to format the drive, but even this action is useless since after formatting, the drive disappers again.
I've tried updating the firmware from revision F.15 to F.1D A, but this has not resolved the problem.
If I change the external hard drive connector module to USB 2.0, the drive works well, but I would like to take advantage of eSATA greater speed to perform my backups.
I thank you for any advice you can give me...
Alessandro

I've just tried to install the last version of the Intel Matrix Storage Manager Driver (sp46531); now, when I connect the external esata harddrive, it is detected and the Intel Matrix Storage Manager Console opens showing the three disks of my notebook (two internal ones and the Seagate GoFlex), but if I try to use it, the system hangs for about 30 seconds then the screen goes black and then back again after the system restores the NVidia driver which is signalled to e crashed.
The external hard drive continues disappearing and when reappers, the system hangs again.
I've been able to save a report from the Intel Matrix Storage Manager Console; I'm writing it down here after:
System Information
Kit Installed: 8.9.4.1004
Kit Install History: 8.9.4.1004, Uninstall
Shell Version: 8.9.4.1004
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
System Name: MYPC
System Manufacturer: Hewlett-Packard
System Model: 365C
Processor: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz
BIOS Version/Date: Hewlett-Packard F.1D, 10/05/2010
Language: ITA
Intel(R) Matrix Storage Manager
Intel Serial ATA Controller: Intel(R) PCHM SATA AHCI Controller 6 Port
Number of Serial ATA ports: 4
Driver Version: 8.9.4.1004
Serial ATA Plug-In Version: 8.9.4.1004
Language Resource Version of the Serial ATA Plug-In: 8.9.4.1004
ISDI Library Version: 8.9.4.1004
Hard Drive 0
Status: Normal
Device Port: 0
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: Hitachi HTS725050A9A364
Serial Number: 091223PCK400VLGA782J
Firmware: PC4OC70E
Native Command Queuing Support: Yes
Size: 465.7 GB
Hard Drive 1
Status: Normal
Device Port: 4
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: Hitachi HTS725050A9A364
Serial Number: 091223PCK400VLGAV35J
Firmware: PC4OC70E
Native Command Queuing Support: Yes
Size: 465.7 GB
Hard Drive 2
Status: Normal
Device Port: 5
Device Port Location: External
Current Serial ATA Transfer Mode: Generation 1
Model: Seagate FA GoFlex Pro
Serial Number: NA0H0KX3
Firmware: 0110BSM1
Native Command Queuing Support: No
Size: 698.6 GB
Unused Port 0
Device Port: 1
Device Port Location: Internal

Pavilion DV7-3090eo sound problem

Hi,
I have a major problem that I need help with ASAP!
I just bought my first HP ever and as soon I came home and turned it on I realized that I can't use Skype and watch a movie or play a game at the same time because I use headphones in respect of my roommate. I need to solve this really quick because it's starting to get on my nerves. The sound from the game or movie goes out in my speakers and skype in my headphones.
When I don't use Skype all the sound is in my headphones.
I have a pavilion dv7-3090eo, Windows 7 x64 and drivers from oct 20th 2009 (the latest I could find).
I have also tried to switch so my headphones to be my standard audio output but then all sound died and I had to restart my system.

Hi,
Go to Control Panel -> Devices Manager -> Audio, Video and Games Controllers
and find there IDT audio card. Click on it with right button of Your mouse and choose properties.
Then go to ' Details ' tab and paste here Hardware ID .
Below You've got example how to do it:
** Say thanks by clicking the "Thumb up" icon which is on the left. **
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

FCPX Blu Ray problem

Hi all!
I have filmed and edited in HD etc and built both a SD DVD then a BR DVD made the menu in FCPX then send
it to the haed drive as a img file for testing and burning using toast.
The SD DVD has come out well and plays no problems. I am using Tayo DVDs and Tayo BR-
Now when I put the BR disc in my BR DVD player before it comes to the menu I get a bit of a green screen, then a flash
of white noise then the menu comes up, also when i press enter to play sometimes it misses the first 2 seconds of the film
almost if its try to get lock.
It plays the film Ok and goes back to the menu but its the occasional full green screen and white noise both for half a second
etc which makes me feel it aint right.
I have tried burning stright to disc from fcpx to remove iso and toast etc but it still happens
I went out and bought a new BR DVD player so I now have 2 to test disc on and they both do it and they both have upto date firmware,
Any solutions?
darren

I think I found the answer. Looks like Both go in the burn.
1st, sorry for the short hand speech and typos. (BDMG should be BDMV)
In videohelp form it was suggested that both the BDMV and the CERTIFICATE should be in the burn.
http://forum.videohelp.com/threads/325212-How-to-burn-a-BDMV-folder
Incase someone is searching for this same question, I thought I'd give the answer I found and break it down a little further.
Q: How do I output to Blu-Ray in Final Cut Pro X? I don't see a Blu-Ray option.
A: In 10.0.8 that option is hidden from the main "share" menu.
Here is Apples "how to" page on how to find it, along with other info on Destination Prefs:
http://support.apple.com/kb/PH12718
Basically you select Share, then the plus sign "Add Destination" located at the bottom of the list, then Blu-Ray.
When you select Blu-Ray, in the preference window, the first pref. is "Output device" with two options your burner or hard drive. If you pick hard drive you get a .IMG that you would open and place the contents into a burn.
Q: What Blu-Ray burner is in your Mac?
A: a Panasonic UJ267
Very overpriced and had to modify (voided the warranty) in order for it to fit in my 15-inch, Mid 2010 MacBook Pro.
I switched one of the covers on the Panasonic with my existing to get the right fit. One screw hole had a "no tamper" label that I destroyed, so that voided my warranty.
Q: why not an external?
A: I have one but it's big and needs AC power so it's not easy to move.
This is soooooo much easier because it's so mobile.
24 Gig backups of all my stuff for a $1 per burn is priceless.
Best of luck!

Blue Ray problems

Laste year i purchased a Pavillion H8-1350ea and only now for the first time am trying to play a Blue Ray disc. When I load the disc it tells me I need to update Cyberlink Power DVD but when I accept the update option it tells me there is a problem and windows closes me down.
As a silver surfer I simply dont understand what is going on. I purchased this machine pas a high spec machine that would perform simple tasks such as playing a blue ray without any issues.
As cyberlink was a preinstalled programme I am assuming that this should be the designated Blue Ray player.
Can anyone please point me down the right track
Thanks in anticipation

BH was responding just as I was preparing my response. If the update he gave you works, then it would be a better choice than the link I gave because the retail version of Cyberlink will cost you money. Assuming the HP version can get the updated data needed to run the newer BluRays, it will work for awhile. I suspect it will eventually require a paid update too.
As far as the sound, it sound play through speakers. The DVI cable is necessary for BluRay playback as VGA does not support the HD specs. However, if the HDMI cable is used, then sound should be delivered via that to a TV.
If there are other questions, please feel free to ask.
{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP.

Pavilion dv7 keyboard replacement problems HP Pavilion dv7-4069wm

Hope I can get some help. HP Pavilion dv7-4069wm, windows7 64bit. Ok, the sad story, I spilled a drink on the keyboard. Did not seem to mess anything up but the keyboard. First mistake, bought a used one off ebay. Turned out to be the wrong one, screw lugs on back did not match. Bought a second one, it seemed to work the first couple times I used it, backspace key would not work, then nothing worked. I did break one of the little tabs on the zif connector and used some tape like I found in another post. Could this be a connection problem, or just a cheap keyboard problem? I am smacking myself for the spill anyway, so ANY help is appreciated.
I forgot to ad, I am using this laptop as a media center, I currently have a wireless keyboard and mouse I use with it, and it works well, one concern being that on this laptop I can only turn on the wifi with the wifi key on the laptop keyboard. Is there a way to go into bios or a workaround to turn on wifi other than the laptop keyboard? I have the laptop power settings to put it to sleep when not in use, but If it would get shut off, not sure how I would get the wifi restarted if it did not automatically come back on.

use windows mobility centre to control Wifi. May require wifi to be turned on via dedicated key for first instance before it can handle toggling of wifi but may not so worth inspecting & setting up.
Problem with broken connector is probably cause of keyboard issue, the tabs don't just hold cable but also push it against contacts so you may need to revisit & improve your solution to this ribbon connector.
Have come across damaged connectors before & been able to use them by adding thin tape to top of ribbon making ribbon tighter fit in socket & contact better & also use some tape across top of connector socket & onto ribbon to hold it in place.
Like my post? Click Kudos (thumb+) to show appreciation.

Encore CS3 blu-ray Problem: Nicht genügend Speicherkapazität

Guten Morgen,
ich ärger mich schon seit einigen Tagen mit Encore CS3 herum. Ich muss eine blu-ray DVD erstellen mit 12 Menüseiten und insg knapp 2std Filmmaterial. Momentan hab ich nur die 12 Menüseiten drin.
Und jetzt kommt quasi bei jedem zweiten Mausklick die Fehlermeldung:
"Nicht genügend Speicherkapazität. Speichern und schließen Sie sofort alle Dateien, um Datenverlust zu vermeiden."
Zu wenig Speicher kann nicht sein. Hab auf allen Platten noch jeweils über 150GB frei.
Auslagerungsdatei sollte mit 6 - 50GB auch groß genug sein.
An was kann das liegen?
Kann mir da wer weiterhelfen?
Andere Frage: Wie stell ich Encore auf Englisch um?(Eine workspace.xml kann ich nirgendwo finden)
Mit der englischen Fehlermeldung würde ich evtl im großen weiten Internet was dazu finden können.
Danke und Gruß
Christoph

Yes, a Pentium 3 with 512Meg ram and and a 20gig hard drive is not enough computer
This is aimed at Premiere Pro, but may help
A link with many ideas about computer setup http://forums.adobe.com/thread/436215?tstart=0
Many of the ideas at the next link are generic enough they have helped some Non-Premiere users fix problems
Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with the DETAILS asked for in the questions at the end of the troubleshooting link

Blu-ray problems with GT70 Dragon 2202 edition

I've had the laptop for a couple of months now and things seemed ok. I would say in the last couple of weeks I've noticed an increasing number of blu-ray discs that the drive has a problem with reading... it's really slow to 'explore' them. I have powerDVD v13 and that will tell me the bluray is corrupted when trying to open it. I have absolutely no problems with regular DVDs, just blu-rays seem to have a problem.
I found on the MSI support site a tool to upgrade the DVD to a newer firmware version for what seems to be this very problem but that didn't help.
I'm just concerned that this seem to get progressively worse over the last couple of weeks vs always being like this.
Any thoughts ?

After talking to tech support (only option they suggested was doing a full system restore - which didn't help) I submitted for RMA on the 1st. Hopefully they will put another brand of bluray in. Doing some google searches on the TSS model it shipped with shows many complaints about either the drive not reading DVDs or Blurays after some time.

Hp pavilion DV7 blue ray problems

Similar Messages

Maybe you are looking for