"HP Pavilion dv7. CD DVD drive Failure ID: GTXCHK-51R7HB-XD0021-6HNW03.

Trying to burn pictures in DVD+RW disc using Power2Go 10. After copying, during the veryfing stage the message says"unsuccessful", and the error messages, on different attempts are OxEB020BAO, OxEB020BEA, Ox EBO20BE2 etc.
I have also tried burning DVD-R disc but without success.
The CD DVD drive is: CDDVD TS-L633N. The drive can not read a new Photoshop 13 installation disc but reads OK the previously copied CD and DVD discs.
I tried the latest HP diagnostic tool , downloaded on a USB flash drive, to check the hardwear, and here the error message is "Failure ID: GTXCHK-51R7HB-XD0021-6HNW03."
I have also tried to burn discs using windows explorer, and after burning, at the final stage, it says "unsuccessful".
Copying songs etc on a CD drive works OK.
Please can any one help?

You are going to need to replace the drive. It is not terribly difficult or expensive. Post back if you want to try to do it and we can link you to the proper Manual and if you tell us where you live (country) we can tell you where to buy it at a good price.

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your HP Pavilion needs a new DVD driver. I ran into many problems such as this when troubleshooting computers in school.
A DVD drive should play CD at any time: While a CD driver will not play a DVD disc. Do not think there is a problem with sofware because it will only throw your troubleshooting skills out the window and it will confuse you.

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I have a pavilion dv7 4165dx notebook that was working great until a couple of months when the performance of my machine started to decrease rapidly. I have performance issues with the machine because it takes 1 to 2 minutes to get from the welcome screen to the actual desktop and another 3 to 4 minutes for it to be ready to use. I already upgrade the memory from 4gb to 8gb but instead of going faster it goes slower and i also did a clean install of windows but it didn't help. Before i have problems it took maybe 30 to 50 seconds to go from the welcome screen to the actual desktop and 1 minute and 30 seconds to be ready to use and by the way i use soluto to tell me when the machine is ready for use.Then last week i notice that the headphone jack wasn't working properly so i contact hp and they told me to send them the laptop so i did, they replace the motherboard and they send it back to me and i just got it today it got a little better but it still lags on the welcome screen and to open programs. I check the memory using memtest 86 and the memory it's fine, but i check the hard drive with HDD Regenerator 2011 and it show i have one delayed sector. Then i check on hd tune pro and it show me some WARNING on section Calibration retry count( as you can see on the picture below) so my question is should i be worry and send it back to hp or what can i do to fix the problem i am having with this notebook?

I have the same laptop and have had issues with it since the day i brought it home. I have had it for a year now and am now replacing the hard drive for the 3rd time. My guess would be its your hard drive because most of the issues you seem to be having ar the same ones ive been dealing with for a while. I can say I'm very mad about the quality of this laptop and am in the process of battling with HP over this issue. If you have a chance go online and look at all the hard drive issues that this laptop has had and even look at the HP forums for this issue it will irritate you and make you wonder why this hasn't been fixed yet!

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My pavilion dv7-1232nr dvd rw drive doesn't recognize some dvds how can I fix this problem? I am running Win 7 home premium 64 bit.

If these are new original DVD, you should bring your system in for alignment. If they are copied DVDs, the drive that made them may be out of alignment and your good drive can't read the bad copy. There is also another issue you may be talking about. Many DVD movies are assigned a country code and will not run on a machine from another country. This was intended to prevent piracy.
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Hello,
I've been using Taiou Yuden DVD-R's for a while on my late 2009 Mac mini (Pioneer DVD-RW DVRTS08).
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Sense Key = HARDWARE ERROR (or MEDIUM ERROR)
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Here's a video showing how to clean the lens in the optical drive of a Mac Mini. You might also take a look at iFixit for additional instructions.
http://www.youtube.com/watch?v=fvRVyQvz08I
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Try sp41693
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Hi,
The following procedure will test if your notebook can start from a bootable disc in the CD/DVD drive - the advantage of trying this is that it will rule out any possible Windows driver error as the CD/DVD drive is under the control of the Bios when starting the notebook. So if you find that the notebook will not boot from the CD or DVD, then it's almost certainly a Hardware fault in the optical drive itself and it will need to be replaced.
Using another PC to create a Windows 7 Rescue CD and DVD. Download the relevant ISO from the link below.
Windows 7 32bit
Windows 7 64bit
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If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
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DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Here is an interesting Microsoft knowledge article:
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At least one recent poster had similar symptoms and discovered that a hard drive gone bad had caused it all:
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DVD Drive Failure

In the last month I have had a lot of trouble with DVD/CD Combo Drive.
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We had severe Dusty weather two Weeks ago.
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Samuel Cohen
Jaffa
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As I understand your laptop DVD drive cannot read the discs.
You may uninstall the DVD drive driver from the device manager and restart the system.
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If the issue persist then you can contact the support centre if the laptop is in warranty as it could be issue with the drive.
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Best Regards,
Tanuj
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HP Pavilion TSST CD/DVD driver-- how can I get update/replacement?

CD/DVD doesn't read-- troubleshooting message says driver is bad. How do I access replacement for this drive?

Hi,
The driver for CD/DVD Drives is supplied by the operating system, so try the following.
From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
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Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Hi:
According to a Microsoft forum posting I read regarding this issue, if you use this Microsoft automatic fix-it option you should be good to go:
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Hi again guys...
I have another problem with my old Toshiba Satellite 2450-101 laptop which I hope you can help me with.
The original DVD-rom drive - a Teac DW-224E - went 'off the radar' a couple of times about a year ago and would only re-appear in My Computer after a re-boot but it would then quickly disappear again.
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With Thanks again..
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Can you boot from bootable CD's?
If yes, then try removing the upperfilters and lowerfilters:
http://support.microsoft.com/default.aspx?id=314060
If you cannot boot from CD's, then either:
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2) The original Teac ODD is faulty, and the new Sony is not compatible (has incorrect Master/Slave settings)

"HP Pavilion dv7. CD DVD drive Failure ID: GTXCHK-51R​7HB-XD0021​-6HNW03.

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"HP Pavilion dv7. CD DVD drive Failure ID: GTXCHK-51R7HB-XD0021-6HNW03.