HP Pavilion dv7 hinge issue

I have an HP Pavilion dv7t-6000 Quad Edition notebook PC that i purchased in 2011. This laptop worked great for the first year and a half and then the left hinge snapped off and now the laptop lid won't close. If I try to close the lid, the plastic holding the screen begins to separate and crack. This is a known and very common flaw with the design of this model, yet there was no recall. I paid $1400+ for this laptop and it has lost its mobile functionality because of the hinge. Similar to other users with the same problem, I use my laptop normally in a work setting so there is absolutely no way that this problem is my fault. I need someone at HP to help me find a solution to this problem.

this is only a forum for people have their issues solved, the only advice you will recieve here is how to repair things, this isnt a customer complaints forum you will need to contact hp customer support, people on here dont actually work for hp

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Pavilion dv7 keyboard issue

Product Name: Pavilion dv7
Product Number: QG703EA#B1A
Recently purchased, which IMO has an issue which is probably a BIOS-solvable one. There is a setting in the BIOS, named "Action keys mode", which:
- when set to "Disabled", action keys work as normal function keys (F1 to F12), without requiring "Fn" to be pressed.
- when set to "Enabled", action keys work as action keys and in one wishes to make them work as normal function keys (F1 to F12), he has to press "Fn".
This setting however does not apply to "Ins" key. Regardless of the "Action keys mode" setting, "Ins" always requires "Fn" to be pressed, something which is not acceptable for everyday use.
IMO this is most of the time a setting which will be set to "Disabled" because when working on a computer, most of the time one needs the function keys to work as function keys and not as action keys. Have in mind that this is a computer, not an mp3 player, so one would want to quickly access F1-F12 and Ins, not Brightness controls and PrintScreen.
If anyone from HP support sees this post, please pass this issue as a bug report to the appropriate support team.
Thank you
This question was solved.
View Solution.

Quote from the HP employee
"This is as designed."
in other words it is not a bug but was intended to function this way.

HP Pavilion dv7 overheating issue

Recently, i bought myself a HP Pavilion dv7-5000ev laptop with a HP Renew warranty (+ 2 year HP Care Pack).
First time in, the operating system was Windows 7 Professional 64-bit.
Almost immediately, I found that it was overheating. A prime number calculation stress test + SpeedFan temperature checking showed that cores exhibited extreme temperatures (not falling below 98-99 degrees Celsius). Even after terminating the stress test, the temperatures dropped very slowly (about half an hour, down to 65 degrees, and stopped). I got a suggestion, that a BIOS update would do the trick. It did do the trick (i updated the BIOS to the latest version, provided on HP's official driver download site), but only in terms of half a degree Celsius.
I sent the laptop back to the store, they replaced the Beats Audio speakers and what they called, the "cooling module". Again, i installed Windows 7 Professional 64-bit, did the stress test again, and temperatures didn't go over 92 degrees.
The problem is, that it is a little too hot, when idling. It was the same even before updating BIOS and sending it away for maintenance. Even when installing software (which, in my opinion, shouldn't be that much CPU intensive), temperatures boost up to 75-80 degrees.
Is this normal? Is it normal for my laptop to be idling at 60-65 degrees Celsius and jumping to 80, when doing nothing more than installing random software?

Here is what happened with my HP DV7 7047 cl. It has a manufacturers defect in it, that I fixed myself. I bought mine at SAMS CLUB in the summer of 2012. It is a i7 beats edition DV7 notebook, I'm guessing the same thing is happening with HP's line of DV6 and DV7 laptops. Mine has a nvidia GPU in it, but they also come with ati radeon GPU's. It isn't surprising they are taking them off the market right now.
If your laptop has 2 vents, and the one in the back is not blowing air through it then your laptop possibly has the same problem mine had, and you need to take it to replace the inner fan piece which was designed for only one vent. The way it works is both of these vents are made out of aluminum and are separately connected to the CPU and GPU. The one to the side is your GPU one. The aluminum vent in the back cools your CPU. If your CPU isn't getting any ventilation then your laptop wont last long and could possibly start a fire. Here is how I fixed mine by myself. And how you can fix yours too.
Before taking it apart call HP Support and ask them if you can open it up to "clean it". They will give you permission so it doesn't void the HP warranty.
My laptop would reach between 70c, 80c, 90c, even 100c and would get extremely hot, but wouldn't overheat. And I was concerned because my laptop is only 3 months old. It would get very hot. So I decided to take it apart and see what was going on inside. I followed the instructions on HP's website, they have online guides and manuals for taking your laptop apart and putting it back together. If you need instructions on finding your manual for your laptop then email me at [email protected]. Doing this fixed my laptop entirely. It never gets hot now, it runs faster and can play games at their maximum settings. The CPU will stay only at 60c, 65c at its tops. It's like magic.
Here is how you can surgically correct your faulty laptop fan. You're going to make an opening in the fan, cutting a bit of plastic off, so that the other vent to your CPU can get ventilation, if worst comes to worst, you can jot down the name of the fan on the sticker and go to HP's website and order a new piece to replace it for like 50 bucks.
What you need is...
A small screwdriver
A tiny screwdriver
And (optional) some thermal compound to replace your cooked old compound. Mine was like chalk, I replaced it and it helped cool down my laptop by like 10c. You can get thermal compound at Radio Shack, and the silver stuff is the best.
First open it up carefully, take your time, and take out the motherboard. Its the big chip with the fan connected to it and the aluminum vents.
Next, If you're planning on replacing your thermal compound, then unscrew the bolts on the heat sinks and take the big metal pieces off the chip, place your motherboard chip to the side. Now take the piece with your heat sinks, fan and vents connected to it, and turn it around.
Next unscrew the 4 or 5 tiny bolts behind the fan. So you can take the inner fan piece out. Notice its shape, does it have an opening for your other vent? If not, then make one. Cut an opening in the plastic, the size of the other vent. I used a knife carefully angled to cut the plastic off. Once I cut it, I just bent it off the bottom to take it off. Place the fan back into its frame and screw in the tiny bolts.
Now replace your thermal compound. You can use a Q tip with the cotton off of it, to scrape off the old gunk - then clean it with a slightly wet Q tip. You can use a little rubbing alcohol but you shouldn't need much. Next put a drop of the new compound on the heat sinks and the chip. Using some plastic wrap on your finger even it carefully on top of the little silver parts where the old stuff was.
Now you're good to put it all back together. Gently place the heat sinks on the chip and don't move them while you screw the heat sinks back into the chip.
Carefully put the laptop back together and you're done.
Here's a picture of my fan, and how I fixed mine. I didn't bother to take the piece out when I took the picture cause those tiny bolts are a PAIN to take out with a knife when you don't have a tiny screwdriver.
http://imageshack.us/photo/my-images/269/1001711d.jpg/

Pavilion dv7 hinge & power chord socket

A few months ago, the area on my laptop near the hinge cracked. It became difficult to open the laptop because the plastic on the bottom was scraping against the top part. Now, the socket that the power chord plugs into, along with the hardware around it, has separated from the case and is attached only by some wires. Is there a way to have the hardware replaced, and how costly would this be? It was an expensive laptop and still works very well, but is no longer under warranty. I would ask HP, but I can't seem to get through on the support line, and I'm no longer eligible for live chat.

@roym66 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

Pavilion Dv7 4165dx Hard drive failure and performance issues?

I have a pavilion dv7 4165dx notebook that was working great until a couple of months when the performance of my machine started to decrease rapidly. I have performance issues with the machine because it takes 1 to 2 minutes to get from the welcome screen to the actual desktop and another 3 to 4 minutes for it to be ready to use. I already upgrade the memory from 4gb to 8gb but instead of going faster it goes slower and i also did a clean install of windows but it didn't help. Before i have problems it took maybe 30 to 50 seconds to go from the welcome screen to the actual desktop and 1 minute and 30 seconds to be ready to use and by the way i use soluto to tell me when the machine is ready for use.Then last week i notice that the headphone jack wasn't working properly so i contact hp and they told me to send them the laptop so i did, they replace the motherboard and they send it back to me and i just got it today it got a little better but it still lags on the welcome screen and to open programs. I check the memory using memtest 86 and the memory it's fine, but i check the hard drive with HDD Regenerator 2011 and it show i have one delayed sector. Then i check on hd tune pro and it show me some WARNING on section Calibration retry count( as you can see on the picture below) so my question is should i be worry and send it back to hp or what can i do to fix the problem i am having with this notebook?

I have the same laptop and have had issues with it since the day i brought it home. I have had it for a year now and am now replacing the hard drive for the 3rd time. My guess would be its your hard drive because most of the issues you seem to be having ar the same ones ive been dealing with for a while. I can say I'm very mad about the quality of this laptop and am in the process of battling with HP over this issue. If you have a chance go online and look at all the hard drive issues that this laptop has had and even look at the HP forums for this issue it will irritate you and make you wonder why this hasn't been fixed yet!

HP Pavilion dv7-6c09tx windows 8.1 pro issues

Hello!
I've just decided to upgrade my HP Pavilion dv7-6c09tx Entertainment Notebook PC to Win 8.1 pro.. Bit of an effort to say the least!
Installed all drivers here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=au&dlc=en&sw_lang=&product=5219...
..but the gfx wont install giving error this computer does not meet min requirements. All seems to work ok thpough until I try getting widi to work. nightmare! Can HP support pls provide correct config to use ie. supported driver ver for widi to work? the widi app says some xomponents may be missing after using the recommended widi update app for win 8. Now I can uninstall- it gives a msi error...
thanks

Hi @trevevs
Thank you for your query, I will do my best to help.
As you stated there is not any updated drivers for Windows 8.1 on the driver page for your notebook only for Windows 8.
This tells me that it is unsupported on your notebook as it has not been tested by HP. This does not mean it will not work.
Downloading or Updating Software and Drivers for HP Computers
I grasp that all is working well except for the WiDi. Have you done all your Windows updates?
Windows 8.1 has WiDi built into the Operating System.
Introducing Intel® WiDi on Windows 8.1
Here is a link to Intel® WiDi Software Setup for Windows* 8.1
Here is a link to Intel Wireless Display (Intel WiDi) download page.
I hope this helped.
Sparkles1
I work on behalf of HP
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Pavilion dv7 - heating and fan problems, hinge broken - DO NOT PURCHASE THIS JUNK!!!

This message is targetted towards people looking to purchase an HP Pavilion dv7 series of notebooks. Hopefully they are scanning these boards prior to purchase, something I (very) regretfully did not do.
My system: Intel i7 Q720 @ 1.60GHz, 8GB, ATI mobility radeon HD5650 1GB, Windows 7 home premium 64 bit.
Almost immediately, there were severe overheating problems. Even under normal use (1- 4% CPU, Word, Excel etc.) it became too hot on the left side to keep on my lap. My kids actually burned their hands on that part. I once used it on a table with a vinyl tablecloth. It actually melted the vinyl!
Running any CPU/GPU intensive software causes a shutdown due to overheating, a real nuiscance with playing games or watching video in HD. Just as a test, I ran one computationally intensive program overnight while I kept the machine in my freezer. Even then, it overheated and shutdown! (I have not overclocked; just running my software on the hardware as purchased).
Even in normal use, the fan runs very high, and is very noisy. It is so noisy that I cannot leave it on in my bedroom.
Finally, because of the positioning of the vent, I am certain that the intense heat weakens the left hinge. I am very careful with how I open lids, always with both hands on the lid. Within two months, the left hinge cracked. I argued extensively with HP, but they insisted that it was my fault, and I was charged for the fix.
I'm wondering whether the designers ever turned on (let alone stress tested) these units prior to selling this piece of !@#$.
Added bonus: within 4 months, the hard drive failed, though I can't pin that on HP. While the drive was getting replaced, I went out and bought an Acer. It had better specs than the HP, was cheaper, lighter, and even with the CPU at close to 100 percent, the heat is hardly noticable, and the fan is barely audible.
I bought HP because most of the scientific instruments in our labs is manufactured by HP, and it is truly high quality , high precision equipement, some of it running for over 25 years problem free. From that, I really trusted the HP name, I trusted that their PC division would have equal quality and standards. !#$% was I wrong! I'm glad they're getting out of the PC business.
The only reason I'm keeping this junk is because I took the extended warranty at the store, and under it, after three major repairs, they will get me a new notebook of equal or greater value. I can't wait for that inevitable third breakdown!

The dv 7 eg 4012 is the biggest disapointment:
the hinge brakes, it has an overheating problem!!!
Be prepared to replace it after 12 months or pay the bill for the repairs, hundreds of dollars.
I purchased the laptop directly from the hp online store about a year and a half ago.
First of all I had to install the latest drivers because hp is not making sure it comes with up to date drivers.
To find out what the problem was I had to contact the costumer service about 6 times.
After about 12 months the laptop startet splitting at the left hinge. The HP Costumer Service looked at the photos and told me this, Quote: "We have received the attachment of broken hinges and find it is an user damage hence, the service of the Notebook would be done on chargeable basis."
Before you want to buy a hp laptop, please type into google: broken hinge hp laptop
And you will see hundreds of posts of disappointed costumers.
Even class action lawsuit have been taken out against them.
For me, this was the last time that I invested about a 1000 Euros( bought it in Europe) in a product which needs to be replaced after a year and a half.
Please stay away from this product,
except you have plenty of time and money to keep this machine alive.

HP Pavilion dv7-6c95dx Sound issues

HP Pavilion dv7-6c95dx laptop
I am receiving the following error when trying to add mp3 music to a visual tour program. Was told it is a computer issue with my audio driver
MediaException: The driver cannot recognize the specified command parameter. at MCIMedia.MediaFile.Open(String file)
at MCIMedia.MediaFile..ctor(String file, Boolean EnforceFileExists, IWin32Window owner)
Used to work the suddenly quit working.... can anyone advise??

Please download and install the driver from the following weblink to resolve the sound issue:
http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58830.exe
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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Scrolling issue on HP Pavilion DV7-4270

RE: HP Pavilion DV7-4270; Windows 7 Home Premium 64-bit Service Pack 1
Scrolling issue:
As my finger reaches the bottom edge of the Synaptics Touch Pad, I lift finger to begin scrolling at top of touchpad again, but it will not scroll until I tap on the touchpad. Tapping was not necessary in the past to begin scrolling again. This occurs in one-finger and two-finger scrolling. It states the latest driver (15.3.29.0 from October 2011) is installed.
Maybe there is a conflict with Microsoft and Logitech software for the external mice. If so, this is the only conflict.
Any help will be greatly appreciated!

Thanks for such a quick reply, unfortunately, disabling tapping did not correct the scrolling issue. Any other suggestions?

HP Pavilion dv7 Notebook PC graphics card issues

I have a HP Pavilion dv7 Notebook PC (Product number: QG704EA#B1A) with an AMD radeon HD 6700M graphics card. Most of my games crash, im always given a graphical error, i experience freezes, lagging and general overheating. This only happens when playing games.
I have done every update Intel, radeon and hp offers and nothing works including bios updates. All my research tells me its just a bad compatibility with the graphics card. Can that really be true? Have i wasted over a thousand euro on just bad hardware??
My warrenty expired already, i had no idea this could happen with a laptop.

hi ,
welcome to HP support
your problem needs some effort to be solved
i can understand your setuation so i will help you
HW problems
>> you may have a cooling system problem check the cooling system
>> use cooling fan program to check the temps
SW problems
>> use a good OS version / i recommend Win 7 Enterprise x64
>> make sure you have no viruses / i recommend using NORMAN malware tool
>> make sure that the system partition (C) has a good free space
>> make sure you are using the latest drivers
>> make sure you have all the drivers available for you
>> VGA driver is very important use the one provided from HP drivers website not from any site even AMD.com
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!
Mark Th. Antonio
Faculty Of Engineering Alexandria University

HP Pavilion DV7-3160US Fan issues

I woke up and turned on my HP Pavilion DV7-3160US which is less than 3 months old and it sounds as if the fan is loose and makes an awkward and annoying sound that stops after a few minutes but anytime I move the laptop the sound returns while in movement.
Any ideas or suggestions? Also how long does HP normally take to fix computers? I'd hate to be without my computer for a while.
Thanks.
Tim

Please download and install the driver from the following weblink to resolve the sound issue:
http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58830.exe
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***

Re: Pavilion dv7-4070us hinge is pulling the casing apart WITH PICS

Can't reply to this discussion directly: http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/Pavilion-dv7-4070us-hinge-is-pulling-the-ca...
But I can make a new topic to continue the thread.
--> I have made a solution I think:

http://remplek.nl/div/hp_dv7_1.jpg
http://remplek.nl/div/hp_dv7_2.jpg

Pavilion Dv7 7023; some serious issues. Help needed.

Hello. My Pavilion Dv7 7023cl has been going downhill for the past few months, but I've been planning on purchasing a new hard drive for it, since my current one is failing. However, I'll get to the point. For some reason, and some how, the battery is locked into place, with the slider pushed all the way right. There is an orange picture of a square with an arrow to the extreme left. I need help fixing this since I need to clean the fan vents, as the computer is reaching 82 degrees Celsius... The second issue is that the internet key is showing an orange light. I've tried resetting the BIOS settings, rebooting, and pressing every single key on my keyboard. Still no luck. The third is that it's overheating often, regardless of if the vents are clean or not. It may possibly be the fan, but... Unfortunately, the computer is not under warranty anymore. Here are the specifications:The processor is an AMD A8-4500M APU with Radeon HD graphics. It claims to be 1.9 Ghz, but it always run at 3.0. It's not overclocked.I have 8GBs of R.A.M. with only 2GBs left. Don't ask me how.It scores a 5.9 on the Windows Performance Index, based on the 5.9 rating of my Disk Data Transfer Rate.4 cores, 4 logical processors.

Hi, Double post, please use: http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/Pavilion-Dv7-7023cl-Battery-and-networking-problems/m-p/5182507 Thanks.

Hp pavilion dv7 4065 dx repair broken hinge

Pavilion dv7 4065dx

Hi Koriroy,
Welcome to the HP Support Forums!
I just sent you a private message. If you are not sure how to check your forum messages, this post by SiobhanF has instructions.
I hope this helps,
Take care and have a great day!
I worked on behalf of HP.

Microphone issue with pavilion dv7

I got a Pavilion dv7 for Xmas (don't ask me which model, as I can't find it using any of HP's help info!!!). I used a microphone with it, no problems. Recorded great, everything went smooth as pie. After the system auto-updated (it's the only possible cause i can find, as no other changes were made), now my external mic will not work worth poop. The recording levels are extremely low, tons of noise. I know it's not the mic, as it works OK on other machines. I can find no documentation to help me work with the Beats Audio system. Can anyone please help before I throw the computer or myself out a window!!!!!

I bought this HP Pavilioh dv7 w/Windows 7 Pro on it around November 30, 2012. I never bothered trying to do anything with the microphone until this month. I find that if there is no attached mic it will not record at all, although after spending 5 hours on support with HP they could not come up with a solution. If I attach an external mic it will barely record anything. I haven't been able to find any way to adjust mic settings and am at a loss. Earlier in this string it was suggested to go to device manager and revert to the previous driver. However, when I go there there is no previous driver to revert to. An external microphone will record a little if I yell in to it. I don't want this to be my first experience with HP, that a simple device fails and the whole unit will have to be shipped in for hardware replacement. Any information you can advise I will be glad to try. I am a fairly skilled user, therefore I am likely to be able to execute whatever is needed. Bill Harpe.

HP Pavilion dv7 hinge issue

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