HP Pavilion dv7 Notebook PC graphics card issues

I have a HP Pavilion dv7 Notebook PC (Product number: QG704EA#B1A) with an AMD radeon HD 6700M graphics card. Most of my games crash, im always given a graphical error, i experience freezes, lagging and general overheating. This only happens when playing games.
I have done every update Intel, radeon and hp offers and nothing works including bios updates. All my research tells me its just a bad compatibility with the graphics card. Can that really be true? Have i wasted over a thousand euro on just bad hardware??
My warrenty expired already, i had no idea this could happen with a laptop.

hi ,
welcome to HP support
your problem needs some effort to be solved
i can understand your setuation so i will help you
HW problems
>> you may have a cooling system problem check the cooling system
>> use cooling fan program to check the temps
SW problems
>> use a good OS version / i recommend Win 7 Enterprise x64
>> make sure you have no viruses / i recommend using NORMAN malware tool
>> make sure that the system partition (C) has a good free space
>> make sure you are using the latest drivers
>> make sure you have all the drivers available for you
>> VGA driver is very important use the one provided from HP drivers website not from any site even AMD.com
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Mark Th. Antonio
Faculty Of Engineering Alexandria University

Similar Messages

Pavilion DV7-4087CL ATI Graphic card is not working on games! and on windows.Only Intel HD

Hello to all, i have problem on my laptop (Pavilion DV7-4087CL_. I have windows 7 64 bit , and all drivers is update and special ATI from AMD RADEON LAST one. After too many installation i cannot play 3d games or whatever game with my ati.
Also DXdiags says INTEL HD not ati amd....
What solution have with this and how im taking all the power from the laptop because is very slow with intel
Regards
Arkadios
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Hi @arkas
Welcome to the HP Forums! I see that you are having some graphic problems. Did you install that ATI driver from the AMD website? If so that is the problem. You have switchable graphics meaning that you have two video cards. The Intel card is designed for your everyday basic graphics processing while the ATI card is designed to handle the heavy lifting. Switchable graphics drivers are configured by the manufacturer of the notebook not the manufacturer of the graphics card.
I would suggest that you install your AMD High-Definition Graphics Driver and your Intel High-Definition Graphics Driver. If you are looking for more information on switchable graphics this HP document Switchable Graphics on Notebooks Configured with Intel and ATI GPUs.
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Thank you,
BHK6
I work on behalf of HP

HP Pavilion dv7 Notebook PC SD Card reader wont work

I am using OS window 7, my built in SD reader was working fine , all the sudden it is not working, 3 days ago I did an update... then after that I noticed it is not working, i went and restore my system to an earlier date before the updates and still it is not working,

hi ,
welcome to HP support
your problem needs some effort to be solved
i can understand your setuation so i will help you
HW problems
>> you may have a cooling system problem check the cooling system
>> use cooling fan program to check the temps
SW problems
>> use a good OS version / i recommend Win 7 Enterprise x64
>> make sure you have no viruses / i recommend using NORMAN malware tool
>> make sure that the system partition (C) has a good free space
>> make sure you are using the latest drivers
>> make sure you have all the drivers available for you
>> VGA driver is very important use the one provided from HP drivers website not from any site even AMD.com
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!
Mark Th. Antonio
Faculty Of Engineering Alexandria University

AMD Radeon Driver problem in Pavilion dv7 notebook

I have a pavilion dv7 notebook and for the last couple months I have been experiencing problems with my graphics driver.
It began with a notice that my driver was out of date, so I went to the AMD website and attempted to install the update. I ran the dxdiag tool to find that I have a AMD Radeon HD 6620G graphics card. I could not find my product on the list to manually install the update, so I tried the amd driver downloader tool and it had a problem recognizing my graphics card. I then tried to update it through the HP Support Assistance and that seemed to work for awhile.
Yesterday my screen changed to the lowest resolution and a notice came up that it wasn't recognizing my graphics driver. I have again tried to manually update from the AMD website. When that didn't work I downloaded the AMD driver downloader and after installing all it told me is that "your computer does not contain a proper graphics adapter" and closed the program.
I am uterally lost at this point, and any assistance would be greatly apreciated.
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***** Disclaimer*****
This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
AMD doesn't support the custom HP graphics system and will not provide drivers for it. Typically, HP doesn't provide "routine maintenance" updates and generally only releases updates to fix known issues. You could take the computer to a professional, however they will be capable of doing nothing more than I have suggested and maybe not even that much.
If you have any further questions, please don't hesitate to ask.
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How do I enable TPM in the bios on Product name: HP Pavilion dv7 Notebook PC

Hi,
I have run into a problem trying to enable MS Bitlocker on Windows 8.1 on
Product name: HP Pavilion dv7 Notebook PC
BIOS version is: F.1C
In the Windows UI, the TPM (Trusted Computing Module) management console says that I need to enable TPM in the BIOS.
Issue:
There does not appear to be any proverbial "on" switch in the BIOS for TPM versions 1.2 (or 2).
Question:
Anyone out there know how to resolve this?
I know there may be a way to get around this using group policy on the machine or to buy a USB key solution.
Looking for the hardware solution in the laptop if possible please.
Thanks in advance for any help.

Hi:
As far as I am aware, HP consumer notebooks do not have a Trusted Platform Module chip.
Check the device manager...if there is a TPM chip, there will be a Security Devices category in the device manager, and you would see the TPM chip listed under that category.
If not, then there isn't one.

I have a hp pavilion dv7 notebook pc and i'm get and error message that my integrated camara is off

i have a hp pavilion dv7 notebook pc and i'm get and error message that my integrated camara is off, and when I go into skype or cyberlink i can not see me

Hey Sam55555,
I see that you're having an issue with the webcam.
Could you provide me with a model and product number of your notebook.
So that I may look into this further to try and provide you with more helpful instructions.
Also, this Document should help you out. If it doesn't let me know the full model name and i will find a document for your notebook.
What i consider doing is the section that says "Reinstalling the original webcam program that came with your computer".
THX sam

Graphics card issue - Satellite A100-313 shuts down by itself

I have a satellite A100-313 and I'm using vista.
Everytime when I play games, the notebook shuts itself off after some time. It varies, normally have 10-20min of playing.
And when I immediately turn it on again, I get a black screen but the computer is running. I'd have to wait a while to turn it on again for the screen to work.
So it starts up again and the resolution is changed to 1024x764 (the native resolution is 1280).
I assume it is a graphics card issue (I have a Geforce 7600 Go). I already updated to the latest vista drivers available from the Toshiba site (the one from september).
What can I do to fix this? The automatic shutdown normally only happens when I play games.
Any help is appreciated.

Hm, sounds tricky.
I can suggest you the following:
Download the latest bios for your machine from the toshiba download site:
http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_drivers_bios.jsp
And last but not least, check if your cooling system of your machine is not clobbed with dust. You can clean it up with a can with compressed air to remove the dust from the fan and the heatpipe-fin.
If you have some questions, just ask.
Nice weekend

HP Pavilion dv7-6c95dx upgrade graphic /AMD & NVIDIA/

HP Pavilion dv7-6c95dx upgrade graphic /AMD & NVIDIA/
HP Pavilion dv7-6c95dx windows 8.1 support
Windows 8.1 fingerprint error

Hi s0ulLesS
Here's the product specs: http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&docname=c03220956
Here is the link to service manual of your product: http://h10032.www1.hp.com/ctg/Manual/c03099448.pdf
You can go through Page 4 Chapter 1 of service manual. As far as your graphics chip is concerned, your current Intel HD 3000 GPU is integrated into your Motherboard and as such, is not an upgradeable component.
Although Models similar to yours come with a 'Dedicated Graphics Card', the 'Card' is still soldered to the Motherboard and can't be changed.
Hope this resolves your concern.
thanks,
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HP Pavilion dv7 Notebook PC won't play blu-ray anymore

HP Pavilion dv7 Notebook PC used to play blu-ray discs. it had been a while since i have tried to play one and my computer has, no doubt, updated countless times since.
when i load a blu-ray disc the HP DVD player starts, and there is a black screen which says 'loading' and to press play. pressing play does not start the disc. it used to ask me if i wanted to check for updates, but selecting 'yes' never seemed to find any, and selecting 'no' just brought you back to the same place.
i have tried downloading the sp50935 DVD update to fix the problem, but when installing i get a message that says the 'install has been stopped due to an unsupported operating system' (to that effect), but i use Windows 7 Home Premium 64-bit Service Pack 1, the same that came installed when purchased.
any ideas?

Hi jim_douglas,
Welcome to the HP Forums! Sorry to hear about the blu-ray issues. I will be happy to help but I will need your product number?
Find your product number on a notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
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Thank you,
BHK6
I work on behalf of HP

Hp Pavilion dv7 notebook Beats Audio speakers on their way out.

my beats audio speakers on my hp pavilion dv7 notebook computer have lost much of their volume and i'm not getting clear sound.

Get your Product Number by pressing Fn + Esc key or check the Service Tag attached to bottom, may be under battery.
Go to the link below.Enter your Product Number .After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop. After Windows loads, install IDT audio using the downloaded file.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
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Hp pavilion dv7 notebook numeric keypad not working

The numeric keypad on my hp pavilion dv7 notebook does not work. I can't get the num lock to work or any of the number keys to respond.

Hi,
While this could be a hardware issue, it's always worth trying the following.
Open windows Control Panel, open Device Manager, expand Keyboards, right click the entry 'Standard PS/2 Keyboard' and select Uninstall.
Shutdown the notebook.
Then unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Note: If the keyboard doesn't work when trying to access or navigate the Bios Menu, then this is probably a hardware fault.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

HP Pavilion dv7 notebook, Windows 7: How do I disable an audio jack?

My Pavilion dv7 notebook includes two audio jacks for headphones on its right side (my left when facing it.) Long story short, a hefty piece of an iPod headphone has dislodged and been stuck inside one of these two jacks; there's no way I'd be able to remove it without taking apart the notebook. I can still receive audio via headphones when I plug headphones into the other jack, but I can no longer receive audio from the internal speakers.
I'd like to diasble both headphone jacks manually when I'd like to hear the speakers -- but I can't figure out how. When I access my 'Speakers and Headphones Properties' (IDT High Definition Audio Codec, through Sounds --> Playback Devices) and attempt to disable the device, all sound is disabled. There appears to be no way to selectively disable either just the speakers or just the headphones.
Any ideas?

...I'm still curious as to whether I can receive any assistance regarding this issue.

Hp c4280 photo-smart added to new hp pavilion dv7 notebook. printing custom sized paper won't center

I recently bought an HP Pavilion dv7 notebook and added my HP C4280 printer. It prints normal things fine, but when I try to print with custom size paper (for instance, 5" by 10" notecards) and want my information centered in the middle of the page, the alignment prints it in the middle of an 8.5" by 11," way off center. I've read help on word and hp and can't find an answer. The only difference is an updated version of word.
I did download the patch and had no luck with that. Any suggestions would be great! Thanks!

Hi - It definitely sounds like the SW or printer driver isn't recognizing the paper size. First thing I would do is make sure that the paper size in both the printer driver and in Word match. For the printer driver, go into File, Print and you should see an option for Printing Options or Printing Properties. Click there and verify that you've got the paper size set correctly. In Word (not sure which version you're using) 2010, go into Page Layout and choose Size to make sure it matches the printer driver. Try printing again.
I'm assuming you're using the printer driver that came with the printer? If not, you can download the latest Win7 driver from here. Once downloaded, install it and follow the steps above.
Hope that helps.
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I am an HP employee.

Macbook Pro Retina 2014 Top Spec - Premiere Pro CC Graphics Card Issue

Hello,
For 12 months I have been having graphics card issues which all started on my 2011 MBP, which Apple replaced 12 months ago. I Then got a new shiny, 2013 highest end retina macbook pro from apple, in which after a couple of weeks had the exact same graphics issue. As soon as I start working in Premiere Pro with my 1080P DSLR footage, once the fans get up high, then the graphic colour hologram like start pooping on my screen. Now I got that retina replaced as I alerted apple about it, now they have given me the highest end 2014 model, and guess what? The problem is twice as bad.
I think it's definitely got something to do with the Apple software. It's weird though, because on the rare occasion, the graphic poop will show up on my screen when I am on Youtube (only once in a blue moon it does that) - it does it every single time 15-20 mins into editing with Premiere Pro, once the fans get hot. I can click on the graphics poop and it makes it disappear, which is weird, maybe that proves it software issue?
I don't know, but this problem has caused me to go through two of apples most powerful laptops, 60 phone calls to Apple, 1 investigation lodged to the Apple Engineers (the people who are above the Senior Apple Care Advisors) - Nothing seems to fix it, and I haven't been able to create any more intriguing films on my laptop because Premiere Pro CC just brings up all the graphics poop.
Screenshots:
http://imageshack.com/a/img537/653/IgdBK9.png
http://imageshack.com/a/img538/9601/WLQYnM.png
http://imageshack.com/a/img538/152/EIFd22.jpg
Does anyone know what causes this exactly? How do I fix it?

JGFilm88
Thanks for the follow up information for my video card/graphics card question that came to mind out of curiosity.
I do not have Premiere Pro and am strictly and Elements Windows user. Otherwise I would look into this matter for you first hand. The place you want to be is in the Adobe Premiere Pro Forum, although, as you already mentioned, the screen display irregularities have appeared when Premiere Pro was not being used. Have you tried uninstalling Premiere Pro to determine if its removal from the computer resolves the screen display irregularities for whatever you are doing in the computer applications like iMovie? For that matter, do you see the problem in iMovies?
Just some thoughts to think about as you compose your inquiry for the Premiere Pro users in the Premiere Pro Forum.
Best wishes
ATR

Warhammer - Graphics Card Issue

So here's my problem. I'm running vista through bootcamp and am having problems installing/running Warhammer Online becauce of what appears to be a graphics card issue?
I screened through systemrequirementslab.com and came back with it saying I had "Standard VGA Graphics Adapter"
The game has very specific video card requirements, which in actuality I meet. But when I try to run the game I get a black screen to crash.
Is there a way to fix this issue? Or should just get rid of this thing and buy a PC.

You might want to use Driver Sweeper and remove (deinstall and delete) your old drivers first, before installing new drivers.
http://www.evga.com/forums/tm.asp?m=396474
http://www.guru3d.com/category/driversweeper/

HP Pavilion dv7 Notebook PC graphics card issues

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