HP Pavilion dv7 Notebook PC won't play blu-ray anymore

HP Pavilion dv7 Notebook PC used to play blu-ray discs. it had been a while since i have tried to play one and my computer has, no doubt, updated countless times since.
when i load a blu-ray disc the HP DVD player starts, and there is a black screen which says 'loading' and to press play. pressing play does not start the disc. it used to ask me if i wanted to check for updates, but selecting 'yes' never seemed to find any, and selecting 'no' just brought you back to the same place.
i have tried downloading the sp50935 DVD update to fix the problem, but when installing i get a message that says the 'install has been stopped due to an unsupported operating system' (to that effect), but i use Windows 7 Home Premium 64-bit Service Pack 1, the same that came installed when purchased.
any ideas?

Hi jim_douglas,
Welcome to the HP Forums! Sorry to hear about the blu-ray issues. I will be happy to help but I will need your product number?
Find your product number on a notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
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Thank you,
BHK6
I work on behalf of HP

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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HP Pavilion dv7 Notebook PC won't play blu-ray anymore

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