HP Pavilion dv7t-6c00 CTO Blue screen at start after installing new AMD Mobility Radeon Driver

hi, after installing the new driver from AMD (14.4) windows shows blue screen at startup, there seems to be comflict between this and the Intel HD 3000 driver provided on the official website of HP, I try to install the driver from Intel and windows working mode only basic colors so I went back to install the old intel driver, both drivers can be updated in the official website to support the latest games and programs?

Hi RodMoltedo,
Welcome to the HP Support Forums!
I see you are having some issues with the updates to your AMD and Intel Graphics cards on your HP Pavilion dv7t-6c00 CTO Entertainment Notebook PC. Could you please tell me what operating system you are running on your computer and where you went to get these updates?
Please let me know and I would be happy to help you with this.
Thank and have a nice day!
I worked on behalf of HP.

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I got the Blue Screen-But Not After Installing Leopard

I have not installed anything recently. Except Quake 4 but haven't even run it yet. I Rebuilt my Permissions and Restarted and suddenly got the Blue Screen. I had to hold down the power button and reboot. This is the first time it's ever happened. After I rebooted I got an error message saying OSX shut down unexpectedly. It also said this:
Sun Feb 24 10:46:29 2008
panic(cpu 0 caller 0x0019D334): "simple lock deadlock detection: lock=0xd8428b0, cpu=0, owning thread=0xe2376b0"@/SourceCache/xnu/xnu-1228.3.13/osfmk/i386/locks_i386.c:317
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x108cd8 : 0x12b0e1 (0x457024 0x108d0c 0x13321a 0x0)
0x108d28 : 0x19d334 (0x45eaa8 0xd8428b0 0x0 0xe2376b0)
0x108d48 : 0x7c0fff21 (0xd8428b0 0x8 0x1 0x19d311)
0x108da8 : 0x1aeeeb (0x7c1f10a4 0x5328a4 0x2ae14865 0xd9dbd60)
0x108dc8 : 0x136aff (0x3 0x5 0x108e18 0x5baa44)
0x108de8 : 0x141681 (0xd9dbd60 0x0 0x108e18 0x41d16e)
0x108e18 : 0x41d774 (0x5baa40 0xd96bc5c 0x0 0x1298d4)
0x108e38 : 0x836b6ebf (0xd96bc40 0x2 0x108e88 0x1415aa)
0x108e98 : 0x836b6f1a (0xd933000 0x0 0x1 0x8358d000)
0x108eb8 : 0x420af3 (0xd933000 0xda98c80 0x10 0x1997f6)
0x108ef8 : 0x435cbb (0xda98c80 0x0 0xd980f80 0x0)
0x108f28 : 0x82d9e521 (0xdab8880 0x0 0xdab8880 0x0)
0x108f58 : 0x7bee5777 (0xd7fb000 0x0 0xd8de500 0x53)
0x108f78 : 0x7bedec41 (0xd7d2a00 0x0 0xd8de500 0x53)
0x108f98 : 0x445d88 (0xd8ec400 0x0 0xd915b00 0x53)
0x108fd8 : 0x19ed2e (0x83dd3db0 0x0 0x0 0x4e5000)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AppleUSBEHCI(3.0.7)@0x836b3000->0x836c4fff
dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x8339b000
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x7be78000
com.apple.driver.AppleAPIC(1.2.0)@0x82d9d000->0x82d9ffff
com.apple.driver.AppleIntelCPUPowerManagement(9.33.0)@0x7c0fe000->0x7c116fff
com.apple.driver.AppleACPIPlatform(1.2.1)@0x7bedd000->0x7bf19fff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x7be78000
dependency: com.apple.iokit.IOACPIFamily(1.2.0)@0x7be8e000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9C31
Kernel version:
Darwin Kernel Version 9.2.0: Tue Feb 5 16:13:22 PST 2008; root:xnu-1228.3.13~1/RELEASE_I386
System model name: MacPro1,1 (Mac-F4208DC8)
--Does anyone know what this means or why it happened? Thanks a lot.

Start with http://support.apple.com/kb/TS1541 and the links therein.

MacBook Pro hanging with blue screen and spinner after installing Software Update

Hi I was wondering if someone could help me with this current issue. Just a few hours ago I finished reinstalling Mac OS X Snow Leopard in my MacBook Pro. I performed a clean installation as part of a yearly spring cleaning that I do on all my systems to keep them optimized. So there was I downloading some software updates which included the combo update of OSX 10.6.8 and others. The updates finished downloading and the system logged out to install the updates, when the updates finished installing my MacBook proceeded by logging out into a blue screen and show a gray spinner similar to the one seen when you start your Mac. Here's the problem after 2 hours the system is showing the spinner and the blue screen, I think that my computer has just hanged in the reboot process.
I was wondering what should I do? Do a force restart? Or leave it overnight?
Also, where can I find any information on what error is causing this issue?
I appreciate your responses and help.
By the way, I installed Mac OS X from a USB stick that has the original image of the disk installer that came bundled with my computer.

Kappy wrote:
Force a shutdown. Do not restart yet, but first do the following:
Repair the Hard Drive
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Next, boot into Safe Mode then restart normally.
Hi Kappy,
Checked the hard drive after forcing a shutdown and booting from my Snow Leopard Installer USB Key and the status of the HDD says "Verified". I ran the repair and the volume was repaired successfully. Clicked on "Verify Disk" and it says "Macintosh HD appears to be OK". So I ran a second repair and again no errors were reported.
As suggested I booted back again in Safe Mode and restarted normally. All software appears to have been installed successfully. But I don't understand why my computer hanged and showed the spinner after installing the updates in the blue screen that appears just before rebooting. I am aware that the system shows that spinner after a OS update but the longest it lasts is 30 seconds at the most in my previous cases.

Blue screen of death after installing Boot Camp on Windows 7

Hello and thanks for the help!
Brnad new user to Boot Camp here. After a new install of Windows 7, I install Boot Camp but then when rebooting Windows I get the blue screen of death. When letting Windows attempt a repair, it fails and I am forced to Recover Windows 7 to a state before I installed Boot Camp.
Help!?

Solution for this problem is simple. You have to apply Mac Book Air SMC Update 1.7 which you can do from Mac OS X with Software Update or you can download required update manually from Apple support site. If you don't use BootCamp and have installed Windows without it, you will have to boot Mac OS X from external drive just to apply required update. After you applied SMC update, you can boot to Windows and apply BootCamp update 3.2 and 3.3.
There is a known problem with Mac Book Air EFI Update 2.3, which you won't be able to apply and it will show in Software Update every time you check for updates. There is no solution for it yet.
You get BSOD if you have BootCamp 3.1 and Windows 7 SP1 installed and you have commited Windows update which will break applemtp.sys as your SMC firmware is too old. It applies to Windows 7 32 bit and 64 bit versions in BootCamp or native install.

IMac Freezes on blue screen during startup after installing itunes 9.2

I let iTunes update to 9.2 today on my 27" iMac quad and when it restarted itself it froze on startup at the blue screen. The blue screen switches between two different shades but never exits that loop. I CAN boot in safe mode (which is what i'm doing right now).
Thus far i've tried:
- reinstalling itunes
- resetting my pram
- uninstalling itunes
- removing itunes startup app
I still cannot boot normally. Help!

You might try booting from your install CD and running disk repair in Disk Utility.

Blue Screen Of Death after installing Ovi/PC Suite...

Windows Vista, 32-bit, Home Premium, Service Pack 2
Nokia 5530 XpressMusic
Problem: BSOD (Blue Screen of Death) occurs constantly.
I think the problem is the phone drivers (via cable). The program itself shouldn't be it.
I made a system recovery, which worked. And my computer was restored. But when I tried once again the same problem occurred.
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I have posed the question in the Customer Care Center Europe
The automatic answer was (translated from german):
Thanks for your question. The Customer Care will contact you in 48h. This was on the 12.01.11.
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Hey customers, we should stop buying Nokia phones, because they ignore our problems.

Blue Screen Issue started after warrenty over

Hi I bought HP laptop and exactly after warrenty period there is some problem.
And HP customer support provided many drivers to install but non is working out.
Seems that if we have extended warrenty we will be getting the right driver to install.
My previous laptop was HP, so i got another. and now i will not repeat this mistake.
Any soln for blue screen.
Regards...
This question was solved.
View Solution.

OK, stop 0x0116 indicates a problem with your graphics driver.
I suggest you boot your system in safe-mode (hit F8 repeatedly prior to the windows loading screen pops up, and you should get a startup menu. Select boot to safe-mode. Starting the system in safe-mode should work, and you should then be able to uninstall your graphics drivers.
After uninstalling reboot normally and reinstall using the latest graphics drivers available.

G5 won't start up (black screen saying restart) after installing new memory

I have installed two new memory cards and removed the original and now my computer starts to start up - But then locks with a gray overlay and says restart - which you can only do by a hard start.

The trick with installing memory is that you have to PUSH harder than you can possibly imagine, so hard that you think you will damage the RAM, but you won't. Keep pushing till you hear a click.

HP Pavilion dv7t-3000 CTO Entertainment Notebook PC motherboard replacement

Hi,
I have an HP Pavilion dv7t-3000 CTO Entertainment Notebook PC with the black screen (of death) due to a known fault with the graphics chip. I have been trying to buy a replacement motherboard at an affordable price that does not have this problem. I have seen several HP Pavilion motherboards that look very similar to mine, but have a different part number. Can anyone tell me or recommend a replacement motherboard that is compatible with my laptop and hopefully does not have this known graphics chip problem. Thanks for your time and support.
Regards
rac373

rac373 wrote:
Hi,
I have an HP Pavilion dv7t-3000 CTO Entertainment Notebook PC with the black screen (of death) due to a known fault with the graphics chip. I have been trying to buy a replacement motherboard at an affordable price that does not have this problem. I have seen several HP Pavilion motherboards that look very similar to mine, but have a different part number. Can anyone tell me or recommend a replacement motherboard that is compatible with my laptop and hopefully does not have this known graphics chip problem. Thanks for your time and support.
Regards
rac373
We need the P/N to verify what board will fit in that laptop and also you can use that P/N from service manual to locate the part on eBay to find a match or call HP support to see what the board would cost.
I am a Volunteer to help others on here-not a HP employee.
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Rradeon HD 7690 dual-graphics doesn't work in hp pavilion dv6z-6c00 cto quad edition laptop?

I recently purchased an HP Pavilion dv6z-6c00 CTO Quad Edition Entertainment Notebook PC from HP's online store. The laptop was customized with a Radeon HD 7690M discrete graphics card. There is a "dual-graphics" feature that allows a program to be configured to use either the low-power integrated graphics (a Radeon HD 6520G) or the high-performance discrete graphics (the Radeon HD 7690M). However, even when I set a program to use "high performance graphics", the program refuses to use anything but the low-power integrated graphics. When I use ATI's driver, it calls the card a "6700 series", and the card still does not work; when using HP's driver, it calls it the proper name, but the ATI Catalyst Control Center does not work (necessary to assign programs to the discrete card). There is no setting in BIOS to set the computer to use either card exclusively: in fact, there are no graphics settings, period.
Some examples of the games I have tried are:
- Minecraft (I know OpenGL does not work with Dynamic Graphics)
- Portal 2 (Direct X, so should work in theory)
Will I have to get the "special" BIOS update (outdated) that adds the setting for graphics switching?

I suggest dowloading and installing the latest driver for the radeon HD graphics module from the web support portal for your notebook.
What is the p/n for your notebook? (you can remove the main battery and get it from there or from the HP Support Assistant)
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Pavilion dv7t-4100 CTO Select Edition Entertainment Notebook PC hard disk failure imminent.

Lately this laptop has been running slow and hot. Just yesterday, I recieved an error message on my laptop (HP Pavilion dv7t-4100 CTO), saying "SMART Hard Disk Error" followed by a message telling me that the SMART hard disk check has detected an imminent failure. It told me to backup my files and then press F2 and run a hard disk test. The Quick Test Passed. The complete test gave this error.:"Hard Disk reporting failure 301 Disk Name: Toshiba MK7559GSXP Volume C:/D:/F:/)". I am sure I will have to replace the hard disk. Right now it is a Toshiba 750GB SATA hard disk drive, 5400 RPM, 2.5 inch small form factor (SFF). Can this hard drive be replaced with a Hybrid SSHD like the following:
Seagate Hybrid Drives ST1000LM014 1TB MLC/8GB 64MB Cache SATA 6.0Gb/s NCQ 2.5" Laptop SSHD
or
TOSHIBA Hybrid Drives MQ01ABD100H 1TB+8GB(NAND Flash) 32MB Cache SATA 6.0Gb/s 2.5" Laptop SSHD
If not, what would be the best replacement hard drive that you reccommend?

Hi,
You can put the second HDD on the second bay, existing BIOS can handle this BUT you need more hardware namely a caddy set (caddy & cables). You can buy from:
http://www.newmodeus.com/shop/index.php?main_page=product_info&products_id=345
Regards.
BH
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HP Pavilion dv7t-4100 CTO Entertainment Notebook PC Hard Drive Replacement

Hello,
I have HP Pavilion dv7t-4100 CTO Entertainment Notebook PC and I had had hard drive issues from within warranty period. i.e. I purchase in 2010 and had a hard drive replaced in 2011 and again in 2012. Next time it failed in 2013 (almost 11 months apart on an average).
Last time when it failed, the warranty had expired so I thought of giving it a few try e.g. running thru bad sector fixing/writing-off softwares from seagate, Toshiba....this got me out of Smart Drive Error.
I have been using the HDD for sometime now but want to be prepared for the next round and I'm sure it'll be gone for good the next time.
Current HDD is 640GB, 7200 RPM Hardrive (replaced in 2012). HP Part# 621046-001.
When replacing, can I use ANY 640GB hard drive? Can I use a hard drive that is larger than 640 GB? Different RPM?
Any suggestions about hard drive?
The recovery discs I had received with the replacement drive did not work correctly. I had to use the first set I had created right after I purchased the laptop.
Thank you.
--Pratik Patel
This question was solved.
View Solution.

Hi Pratik Patel
According to product manual:
Your system supports SATA 9.5mm or 12.5mm , 2.5" HDDs
supports upto 2 hard drives
supports SSD too.
Single hard drive configurations supported:
250GB, 320GB, 500GB @7200RPM @9.5mm
640GB @5400RPM @9.5mm
750GB, 1TB @5400RPM @12.5mm
160GB SSD
If you want dual hard drive configurations, please click following link (user manual):
http://h10032.www1.hp.com/ctg/Manual/c02666747.pdf
But, there is not hard fast rules that only 5400rpm can be used instead of 7200rpm, which was used to replace your earlier hdd.
hope this has helped you.
thanks
Visruth
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HP Pavilion dv7t-7000 CTO Entertainment Notebook PC - Upgrade Processor

Hello,
Any help would be appreciated.
I have an HP Pavilion dv7t-7000 CTO Entertainment Notebook PC. Because of a new job I need to update my processor from the current 2.30 GHz (see exact specs below, please) to at least 3.0 GHz.
Is there a 3.0GHz processor out there that is compatible with this particular computer? I've called technical support and was told they don't know. I really don't know who else to ask.
This computer was just purchased a few months ago (before I got the new job). I would really like to avoid purchasing a new computer, if at all possible, if I can upgrade the processor in this one.
Here are the specs of the current processor:
Intel Core i7 3610QM
Code Name   Ivy Bridge
Package   Socket 988B rPGA
Technology   22nm
Specification   Intel Core i7-3610QM CPU @ 2.30GHz
Thanks in advance.
This question was solved.
View Solution.

Well, there appears to be just one (that I've found) 3.0 GHz processor that Intel makes for my chipset (HM77 Express Chipset) and it's the i7-3940XM Extreme edition (http://ark.intel.com/products/71096/)
At a retail price of $1,000+ it looks like I'm going shopping for a new computer.
Not sure if anyone from HP read the peer forums, however, I will not be purchasing another HP product.
This machine has had issues outside of me needing to upgrade the processor for my own personal reasons. Your support is grossly lacking in all areas Your techscannot even pull up the model number with the serial number.
Customers should not have to go out on the Internet to research questions like this.

2nd hard drive for HP Pavilion dv7t-4000 CTO Notebook - What do I need?

Hi, I have the HP Pavilion dv7t-4000 CTO Select Edition Entertainment Notebook (Product # WV703AV). It has room for two harddrives but only came with one. What would I need in order to install the second hard drive? Would I need just a connecting cable or do I also need caddy or kit?
Also, could I get a solid state? Would my notebook support that or does it only use regular ones?
Currently, I'm running Windows 7 64bit. I've got a 500GB hd (which came partitioned with hp tools/recovery).
Any help with what I would need for a traditional hdd or ssd would be greatly appreciated. I tried to look through other people's posts first, but couldn't find anything specific to my model. Thanks for your time!
This question was solved.
View Solution.

Hi:
The only place I know of where you can get a 2nd hard drive kit is from this vendor.
http://www.newmodeus.com/shop/index.php?main_page=product_info&products_id=345
Your notebook should be able to work with a SSD but I cannot guarantee it.
I really don't see any point in adding a SSD unless you make it the primary hard drive, and in order to do that, you would need to get a SSD the same size as the original 500 GB hard drive to use the recovery disks to reinstall the operating system.
Most folks get smaller SSD's and they use the W7 product key to activate a plain installation of W7.
If you can read all 25 characters of your windows 7 product key you can make your own installation media and use that to install Windows on a smaller than 500 GB SSD.
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Or use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a 4 GB flash drive to use the USB method of compilation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/

My Recovery Drive is Full, How do I clean it up? (HP Pavilion dv7t-4100 CTO)

Hi, I'm not too comfortable with messing around with the inner workings of my computer, but the Recovery Hard Disk Drive has been slowly filling up for a while now. It is just about full and I was wondering if there was any way for me to clean it up/restore it without messing up my programs and files? I did it once before, but I can't remember how and I'm too scared to mess with it without some kind of instruction.
I have a USB hard drive for making back ups that I use now as a precaution if something goes wrong with cleaning the Recovery Disk.
My computer is a HP Pavilion dv7t-4100 CTO Select Edition Entertainment Notebook PC running on Windows 7.
If someone could give me some advice, that would be wonderful.

Hi,
See the HP document on the following link regarding this issue - although the document refers o Vista, it also applies to Windows 7.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01508532&cc=us&dlc=en&lc=en
Regards,
DP-K
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HP Pavilion dv7t-6c00 CTO Blue screen at start after installing new AMD Mobility Radeon Driver

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