HP Pavilion dv7t broken hinge

I have a HP Pavilion dv7t that has a broken hinge. It has slowly become a problem. First the screw fell out and we tried to replace it but it did not hold it tight enough. I have been very carefull with my laptop and I very rarely move it from its location in our house. Now I realize that my free support ended last week September 25th. I wish I had looked into the problem sooner because I have been dealing with it for months.
I have seen the other posts and seen where some have tried to get this fixed and others have been sent a new laptop. What are my options at this point? Will it cost me to call support and ask what they recommend I do?
I am very disappointed in HP because I have up to now had great trust in this company and it's products.

Just got my Pavilion m6 back from HP, fixed hinges and screen at no cost to me. Laptop was out of warranty, but after a long phone conversation, HP finally decided to make it right. There are numerous people with this same issue. Let them know that. Good luck

Similar Messages

Pavilion g6 broken hinges

I've had my g6 laptop for almost 2 years and now both hinges are broken and my laptop no longer turns on. I've been searching online and it seems like this is a problem for a lot of people. But I have yet to find an answer for this. I've paid too much money for this laptop to last only 2 years. Does anyone know anything about this or has the same problem? Any help is appreciated.
Spoiler (Highlight to read)

Hello sanaa0415, welcome to the HP Forums.
I see that the hinges are broke and the laptop no longer turns on for you. I would recommend contacting support for the issue.
HP Technical Support, North America 1-800-474-6836. For all other regions click here.
If you want to address the hinges yourself, here is the part #:
(3) Display hinge kit (includes left and right display hinges and brackets) 681812-001
You will want to contact the HP Parts Surfer to order one: http://partsurfer.hp.com/ContactUs.aspx
As for the Notebook not turning on, you could start with this document: Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. If there is absolutely no power please let me know if you wish to try and troubleshoot this issue.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Pavilion g6 broken hinge

My hinge on my computer has broken. I have seen mutiple threads about his problem. Has there been any fixes? How can I fix is myself

@mocmoc2310
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Pavilion dv7 broken hinge

Looked at my DV7 4280us a little closer. It looks like the problem is with the hinge being too tight. Movement of the screen display eventually breaks the screw from it's plastic mounting. Causing plastic pieces to go everywhere. Then when the hinge breaks free it starts bending the cooling fins. Not only would you need new hinges but the complete bottom case. Seems like a very poor design.

The left hinge on my HP Envy broke yesterday. I take very good care of my laptop and there is no way I mishandled it to break the case. Looks like a design issue. Several years ago I had a HP laptop where the upper lid hinge broke. HP repaired the laptop as it was an acknowledged design flaw.
My current laptop is under warranty.
Kathy

Pavilion g6 Broken Right Hinge

I've had my G6 for almost a year and my right hinge is slowly breaking off from the body. It's getting to the point where I can't close the computer. I searched this topic and I got to a topic on these forums called "Pavilion g6 Broken Left Hinge" found here : http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Pavilion-g6-Broken-Left-Hinge/td-p/32133... and apparently this is a common issue with the G6s. I can't seem to reply to that topic. This is depressing that I can't use my laptop to the point where I can't move it without the hinge being to the point of breakage. If someone from HP can help me here, I'd be greatful.

Hello djscoobydoo,
Welcome to the HP Forums!
I'm sorry to hear the hinge on your Pavilion is slowly breaking. You need to contact HP phone support, immediately, to get it addressed. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns. Thanks!
Mario
I worked on behalf of HP.

I have broken hinge on DV7 Pavilion QE360UA#ABA. I need information on which model this equates to.

I need to get the parts to fix the broken hinge. I see parts online for a DV7-3165DX (for example) and other similar model designations. Which model does QE360UA#ABA equate to?
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View Solution.

Hi!,
HP Partsurfer indicates the part you need for your model #: QE360UA#ABA is HP Spare number 665599-001 Hinge kit.
Regards,
Louis

Pavilion Dm1z-4000 broken hinge and broken screen again!

bought my notebook and few months later the plastic part that covers the hinges were making it hard to close the notebook so i would start closing the notebook more careful but then something inside cracked the screen and so i was forced to get my screen fixed Then the plastic around the screen was started to come off a little as well. So now being even more careful with the notebook the plastic hinges cracked off eventally, and then screws started to come off and craked my screen in the corner again. all these plastic parts were braking and unable to find the parts or know exacally what part i need. First time buying an hp compter for college, pretty dissapointed in the product and company becuase now i have no laptop

Hello Melfig408,
I understand your computer is suffering from a broken hinge and a broken screen, is that correct? I will try to help you.
It sounds like the hinges might be too tight making it difficult to close. When that happens the pressure is then put on the screen and can make it crack a lot easier.
Are you looking for the necessary parts to do the repair on your own, or needing it to be repaired by HP?
Please respond back at your earliest convenience.
Thanks
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Broken Hinges on DM4 2180US

Recently my daughters laptop started experiencing they symptoms of broken hinges. While the computer is a 2011 purchase, this apparently is a regular design flaw as I have read on this forum. I am hoping that someone will be able to help me understand the cost associated with this repair. I spent almost an hour on the phone with India today before asking to be transferred to a US based call center. Apparently, this is not an option but they promised to have someone call me back. If this is in fact a design flaw, even though the laptop is out of warranty has anyone experienced HP covering this flaw past the Warranty period?

http://www.ebay.com/itm/NEW-HP-pavilion-DM4-2070US-DM4-2033CL-DM4-2180NR-DM4-1060US-hinge-sets-L-R-/... theres videos about on youtube of how to replace hinges

HP Pavilion dv7t-7000 Under Warranty and Support won't help

Hello,
I have my pavilion laptop suddenly have power outages. Verified that the product is under warranty and submitted a case. The helpful support responded. Closed my case. Then proceeded to tell me that I had to go to another site to submit. The link led me to exactly where they just closed the case and I could see my case I just opened marked as closed. Thanks for the help. In an email, this very helpful support person told me to navigate to chat and their directions didn't lead me to any chat. So I'm left with a product under warranty that HP has cleverly hidden all means of support and actually fulfilling the warranty.
========================================================================================
So throwing out the case notes and hoping anyone within HP or the community can lend guidance.
roduct: HP Pavilion dv7t-7000 CTO Quad Edition Entertainment Notebook PC
Problem description: Getting multiple eventid 41 associated with sudden shutdown of computer ("The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."). I initially thought it was disk crash so replaced the hard drives and problem continues. I checked the power supply cord which was facing a recall and that appeared fine (not covered by the recall). Seems this is under warranty and this is freezing me up from doing work.
Case history
*** NOTES 1/29/2015 (M/D/Y) 12:05 AM MST7MDT US [UTC -7:00] WES_SWF Action Type: DEFAULT
Troubleshooting steps.
Ran disk check, even after doing putting in new hard drive. No issues. Ran memory check. No issues. So memory and disk appear fine. Could be PSU based upon error code supplied. Odd w/ laptop. Forums suggested possible motherboard issue.
*** NOTES 1/29/2015 (M/D/Y) 6:45 AM MST7MDT US [UTC -7:00] WES_SWF Action Type: Snic
********** And they ever helpful response that closes the case and directs me to the same place where I submitted the case in the first place. Thanks for the help HP! ************************************************
Hello Steve,
Thank you for contacting HP’s Support Case Manager.
Support Case Manager is not available at this time for HP Pavilion dv7t-7000 CTO Quad Edition Entertainment Notebook PC. HP’s support options on your specific product can be located at www.hp.com/contacthp . From this site you can visit the HP Support Forum, link to “Chat with an online Support technician. Options are free for in-warranty customers. Support for out-of-warranty customers may require a fee. To Check warranty status, please refer the below link:
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&dlc=en&lc=en&product=3964065&task
Thank you for contacting HP Support.
Regards,
[edited name by moderator]
Technical Support Engineer,
PPS Desktop/Portable Support

Hi @SteveKo ,
I sent a follow up message to the attention of an appropriate team within HP. It is possible that they may request more information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

Pavilion dv7t-4100 CTO Select Edition Entertainment Notebook PC hard disk failure imminent.

Lately this laptop has been running slow and hot. Just yesterday, I recieved an error message on my laptop (HP Pavilion dv7t-4100 CTO), saying "SMART Hard Disk Error" followed by a message telling me that the SMART hard disk check has detected an imminent failure. It told me to backup my files and then press F2 and run a hard disk test. The Quick Test Passed. The complete test gave this error.:"Hard Disk reporting failure 301 Disk Name: Toshiba MK7559GSXP Volume C:/D:/F:/)". I am sure I will have to replace the hard disk. Right now it is a Toshiba 750GB SATA hard disk drive, 5400 RPM, 2.5 inch small form factor (SFF). Can this hard drive be replaced with a Hybrid SSHD like the following:
Seagate Hybrid Drives ST1000LM014 1TB MLC/8GB 64MB Cache SATA 6.0Gb/s NCQ 2.5" Laptop SSHD
or
TOSHIBA Hybrid Drives MQ01ABD100H 1TB+8GB(NAND Flash) 32MB Cache SATA 6.0Gb/s 2.5" Laptop SSHD
If not, what would be the best replacement hard drive that you reccommend?

Hi,
You can put the second HDD on the second bay, existing BIOS can handle this BUT you need more hardware namely a caddy set (caddy & cables). You can buy from:
http://www.newmodeus.com/shop/index.php?main_page=product_info&products_id=345
Regards.
BH
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HP Pavilion dv7t-4100 CTO Entertainment Notebook PC Hard Drive Replacement

Hello,
I have HP Pavilion dv7t-4100 CTO Entertainment Notebook PC and I had had hard drive issues from within warranty period. i.e. I purchase in 2010 and had a hard drive replaced in 2011 and again in 2012. Next time it failed in 2013 (almost 11 months apart on an average).
Last time when it failed, the warranty had expired so I thought of giving it a few try e.g. running thru bad sector fixing/writing-off softwares from seagate, Toshiba....this got me out of Smart Drive Error.
I have been using the HDD for sometime now but want to be prepared for the next round and I'm sure it'll be gone for good the next time.
Current HDD is 640GB, 7200 RPM Hardrive (replaced in 2012). HP Part# 621046-001.
When replacing, can I use ANY 640GB hard drive? Can I use a hard drive that is larger than 640 GB? Different RPM?
Any suggestions about hard drive?
The recovery discs I had received with the replacement drive did not work correctly. I had to use the first set I had created right after I purchased the laptop.
Thank you.
--Pratik Patel
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View Solution.

Hi Pratik Patel
According to product manual:
Your system supports SATA 9.5mm or 12.5mm , 2.5" HDDs
supports upto 2 hard drives
supports SSD too.
Single hard drive configurations supported:
250GB, 320GB, 500GB @7200RPM @9.5mm
640GB @5400RPM @9.5mm
750GB, 1TB @5400RPM @12.5mm
160GB SSD
If you want dual hard drive configurations, please click following link (user manual):
http://h10032.www1.hp.com/ctg/Manual/c02666747.pdf
But, there is not hard fast rules that only 5400rpm can be used instead of 7200rpm, which was used to replace your earlier hdd.
hope this has helped you.
thanks
Visruth
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HP Pavilion dv7t-3000 CTO Entertainment Notebook PC motherboard replacement

Hi,
I have an HP Pavilion dv7t-3000 CTO Entertainment Notebook PC with the black screen (of death) due to a known fault with the graphics chip. I have been trying to buy a replacement motherboard at an affordable price that does not have this problem. I have seen several HP Pavilion motherboards that look very similar to mine, but have a different part number. Can anyone tell me or recommend a replacement motherboard that is compatible with my laptop and hopefully does not have this known graphics chip problem. Thanks for your time and support.
Regards
rac373

rac373 wrote:
Hi,
I have an HP Pavilion dv7t-3000 CTO Entertainment Notebook PC with the black screen (of death) due to a known fault with the graphics chip. I have been trying to buy a replacement motherboard at an affordable price that does not have this problem. I have seen several HP Pavilion motherboards that look very similar to mine, but have a different part number. Can anyone tell me or recommend a replacement motherboard that is compatible with my laptop and hopefully does not have this known graphics chip problem. Thanks for your time and support.
Regards
rac373
We need the P/N to verify what board will fit in that laptop and also you can use that P/N from service manual to locate the part on eBay to find a match or call HP support to see what the board would cost.
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

HP Pavilion dv7t-7000 CTO Entertainment Notebook PC - Upgrade Processor

Hello,
Any help would be appreciated.
I have an HP Pavilion dv7t-7000 CTO Entertainment Notebook PC. Because of a new job I need to update my processor from the current 2.30 GHz (see exact specs below, please) to at least 3.0 GHz.
Is there a 3.0GHz processor out there that is compatible with this particular computer? I've called technical support and was told they don't know. I really don't know who else to ask.
This computer was just purchased a few months ago (before I got the new job). I would really like to avoid purchasing a new computer, if at all possible, if I can upgrade the processor in this one.
Here are the specs of the current processor:
Intel Core i7 3610QM
Code Name   Ivy Bridge
Package   Socket 988B rPGA
Technology   22nm
Specification   Intel Core i7-3610QM CPU @ 2.30GHz
Thanks in advance.
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View Solution.

Well, there appears to be just one (that I've found) 3.0 GHz processor that Intel makes for my chipset (HM77 Express Chipset) and it's the i7-3940XM Extreme edition (http://ark.intel.com/products/71096/)
At a retail price of $1,000+ it looks like I'm going shopping for a new computer.
Not sure if anyone from HP read the peer forums, however, I will not be purchasing another HP product.
This machine has had issues outside of me needing to upgrade the processor for my own personal reasons. Your support is grossly lacking in all areas Your techscannot even pull up the model number with the serial number.
Customers should not have to go out on the Internet to research questions like this.

Question - Need Advice Regarding Second Hard Drive On HP Pavilion dv7t-4100 Notebook PC

Hi,
I currently have a HP Pavilion dv7t-4100 Notebook PC, and my hard drive failed (luckily while still under warranty!). So I contacted HP support and they are in the process of sending me a replacement hard drive, so that I may install it. When I opened the back of the notebook, I realized that a second hard drive could be installed, if desired. I would be interested in doing this! My current primary drive was (and will be again) a Toshiba 1 TB Internal hard drive Serial ATA-300 2.5" 5400 rpm, model MK1059GSM. I understand (from reading a previous post) that for the second hard drive, I will need to purchase a "2nd HDD Caddy & Cable for HP dv7-4000, dv7-5000, dv7t SE" (the purchase link the tech in the other post referred to was http://www.newmodeus.com/shop/index.php?main_page=product_info&products_id=345); and now I need to decide on the size (and other stats) of the hard drive that I will buy to install and used as the secondary drive. The HP customer service rep I spoke with on the phone about my primary drive replacement said that it is usually recommended to not go any higher (in capacity) than the primary drive, for the second drive, to ensure a more "stable" system (but I am not sure about the level of"technical" knowledge he has about the inner workings of the notebooks). However, from my upgrading experiences with desktop PCs, I was usually able to go as high in capacity as I could/desired; as long as the physical size of the drive was the same, and it was compatible with my system. And I usually did choose to go with a larger capacity second drive, as this was where most of my data and media files were stored (with the primary being used for mostly operating system and system files). This is my first time "upgrading" a Notebook, so I wanted to check with the techs here on the board- would it be a problem for me to go with a secondary drive larger than my primary drive's 1TB capacity? Also, are there any other factors to consider and keep in mind when selecting a second hard drive? Any advice and replies will be greatly appreciated. Thanks so much for your help with this! -Brian

You should be able to go as high as 2TB.
I also own a,(Older), DV7 notebook which has dual drive capability.
I bought my caddy from the place recommended and got everything needed including screws !
I matched the capacity in mine with an exact same hard drive and have never had a problem.
Minor battery life noticable but that was it.
Your system BIOS is what will hold you back from say a 3TB drive.
You can go to HP site and check the specs on your model and find out for 100 % sure.
HP Support & Drivers | United States
I would recommend doing what I did and match the drive exactly.
Good day !

2nd hard drive for HP Pavilion dv7t-4000 CTO Notebook - What do I need?

Hi, I have the HP Pavilion dv7t-4000 CTO Select Edition Entertainment Notebook (Product # WV703AV). It has room for two harddrives but only came with one. What would I need in order to install the second hard drive? Would I need just a connecting cable or do I also need caddy or kit?
Also, could I get a solid state? Would my notebook support that or does it only use regular ones?
Currently, I'm running Windows 7 64bit. I've got a 500GB hd (which came partitioned with hp tools/recovery).
Any help with what I would need for a traditional hdd or ssd would be greatly appreciated. I tried to look through other people's posts first, but couldn't find anything specific to my model. Thanks for your time!
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View Solution.

Hi:
The only place I know of where you can get a 2nd hard drive kit is from this vendor.
http://www.newmodeus.com/shop/index.php?main_page=product_info&products_id=345
Your notebook should be able to work with a SSD but I cannot guarantee it.
I really don't see any point in adding a SSD unless you make it the primary hard drive, and in order to do that, you would need to get a SSD the same size as the original 500 GB hard drive to use the recovery disks to reinstall the operating system.
Most folks get smaller SSD's and they use the W7 product key to activate a plain installation of W7.
If you can read all 25 characters of your windows 7 product key you can make your own installation media and use that to install Windows on a smaller than 500 GB SSD.
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Or use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a 4 GB flash drive to use the USB method of compilation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/

HP Pavilion dv7t broken hinge

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