HP Pavilion dv9700 CD/DVD ROM not found in BIOS or device manager

HP Pavilion dv9715nr entertainment notebook PC.
Originally running Windows Vista Home Premium, 32-bit OS.
Computer recently began running very slowly/freezing/hanging during normal use.
To combat freezing/hanging, mistakenly performed system restore instead of simple recovery.
After system restore:
CD/DVD player did not work.
CD/DVD player no longer listed in Device Manager.
CD/DVD player listed in BIOS as ATAPI/CD/DVD ROM Drive, not as TS-L632 as installed.
Updated all available drivers from HP website, including:
Vista Home Premium SP2
Phoenix BIOS to version F34(?)
CD/DVD player still not listed in device manager.
CD/DVD player still does not work.
Removed CD/DVD player from laptop and re-installed, hoping to reseat it. Failed.
Tried Mr. Fix-It. Failed.
Followed every similar thread, tried all fixes listed in this forum. Failed.
During boot-up, CD/DVD player makes two (2) distinct "bumps" as if loading or trying to spin.
Any help in getting the CD/DVD player reinstalled and operating will be appreciated.
Thank you.

Hi
Please find the link given below try this if this does not work then you might have to reinstall Operating system and order a new drive.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
Let us know how it goes!
*Although I am an HP employee, I am speaking for myself and not for HP.
*Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button. Thanks!
Regards
Manjunath
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

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