HP PAVILION ELITE e9120Y

Hi,
My HP PAVILION ELITE e9120Y was constantly crashing, freezing up. And I tried to do a restore, that never worked since day 1.
I tried reformatting the hard drive, first by using the F11 key, then the restoration disks, and niether work.
sometimes I get a message, "reboot and select proper boot device - or insert boot media in selected boot device, and press a key". 
Other time I get a message error #1002.
I have a 3 year service black tie protection plan, but if its not the hard drive...then it will cost me over and above what I paid for the insurance. I am already past the 1 yr manufacturers warrenty.

I have the same...DId you upgrade to windows 7 and if you did the best thing to do is reinstall WIndows 7? Do a clean install.  Just insert the disc before windows boots, may have to change boot priority under bios shows key to press to enter bios, after windows 7 installed key may be another F something not F9 or F7 like it says, just have to try til you get to it.  Make the DVD/CD drive boot priority instead of HDD.  Can't remember if you hit the key to skip or use the disc.  Its one way or the other.  Doing a clean install will wipe everything...but is well worth it.  I do not have any lockups or freezes like I used to.  Windows Vista was bad...I got the free upgrade when I bought mine and Windows 7 was terrible at release I had blue screens of death, and freezes like you said...even in Vista.  Solution was months later with updates...unfortunately windows 7 was still messed up so a clean install fixed it.  
So get a hard drive copy files you need then proceed with the clean install.  Time consuming but worth it.  Also I do not recommend updating the BIOS if you think that will fix it you can try.  I've tried reinstalling the BIOS over again thinking it might re-write whatever got messed up.  All I know is the CPU fan and motherboard voltages are messing up a lot...I used a software program to give readings and it shows it changes CPU and fan speeds randomly like reving up a car.  I've requested older BIOS to fix it, but HP won't give it and can't find older ones anywhere.  I've complained also...my warranty expired just a few days before this BIOS update.  Don't recommend 5.08 BIOS.  
Also a few things to note...HP power supply isn't powerful to use all USB's at once...bought a USB Hub with multiple ports and a separate power supply adapter that plugs into it.  PC can be off but charges USB devices.  Mine crashed with too many USB plugs.  
Also upgraded to Seagate Hybrid drive 500GB really fast now since its part Solid state drive...now 1TB is storage.  
I use system mechanic software as well...works wonders for the PC($20 a yr,virus protection in it too)...just be sure to disable Security vulnerabilites as repair option or hide as problem...gave me all sorts of visual problems, apparently media players are hackable and need to be blocked according to the software.  All fixed once I found out what did it... Other then that I have my system running really, really well, besides the TERRIBLE BIOS UPDATE HP GAVE ME AFTER WARRANTY AND HASNT FIXED.  

Similar Messages

  • Hp pavilion elite e9120y pc computer will not boot up. memory could not read

    HP Pavilion Elite e9120y PC  Vista Computer wil not boot two error messages 1. instruction at 0x74d605ef referenced
    memory at 0x00000114. The memory could not be read  2. Error 0x40011002000001012 if this issues continues. Please contact HP Support

    Hi @gjtomlin ,
    Thank you for visiting the HP Support Forums and Welcome. I have read that you are interested in re-install the operating system back on your HP Pavilion TouchSmart 14-b109wm Sleekbook. Try performing a hard reset.
    When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
    Here is a link to computer won't start for Windows 8.
    You might benefit from a Windows 8 refresh.
    It load defaults on the Notebook without disks. Here is a link to your drivers and software page.
    I hope this helps.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP Pavilion Elite e9120y bios does not recognize any cd/dvd/bluray or hard disk drives

    I erased my hard disk to install Windows 7.  Now my computer intermittently does not recognize that there are any drives attached to the sata ports.  I go into BIOS pressing F10 and it does not list any drives at all.  I have a DVD burner and a bluray and a western digital 1TB hard drive connected.  Sometimes they show that they are connected other times it doesn't.  It's strange.
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    Thanks for your help, but that's exactly the driver I used.  It didn't work.
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    I'm thinking the driver problem with the Windows 7 Professional x64 installation is somehow connected to the drives randomly not showing up.  All drives stop showing up at the same time, not just the hard drive.  So it's not a driver issue.  It has to be connected to the BIOS and motherboard.
    This computer is only 4 months out of warranty.
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  • Pavilion Elite e9180f freezes, crashes, BSOD

    I am one of the many unhappy customers who bought this piece of junk (Pavilion Elite e9180f) and waited too long to return it because in my naivete, I thought it was some kind of simple software issue.  Nope!  It's definitely something wrong with the hardware, because the freezes and crashes have been happening since day 1, right when I took the thing out of the box.
    Yeah, the system is fast and runs Windows Vista great, when it's actually WORKING, which is usually only guaranteed for about the first 5 minutes after you power the system on and boot windows.  After that, it's just buying time before it crashes again.  Forget trying to get anything done on this computer.  Forget about asking this PC to play a video or music file without the files "stuttering" during playback.  Even my 7 year old Sony Vaio which is running XP can handle playing an MP3 file without stuttering and crashing!
    Like everyone else, the freezes and crashes happen either one of two ways:
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    2)  I will be doing nothing at the time (example, I close all programs out and leave Windows sitting on the main desktop screen), I'll walk out of the room for a minute, then come back and find I can't move the mouse. This system will often lock-up without any warning!
    Sometimes I'll get a BSOD or error screen, sometimes I won't (in which case your only option is to do a cold re-boot.)  When I do get the BSOD, the error is ALWAYS the "did not get a response from the secondary processor" yada yada.  I wish HP would just admit they shipped this model out with a bad processor/motherboard/whatever and do an official recall.  I have owned PCs for the last 13 years and this is the worst and most consistently disappointing experience I have ever had.
    What is the hardware issue?  Which part is the lemon part?  The motherboard?  The processor?  The BSODs seem to indicate a bad processor.  I do have the Pegatron Truckee version 1.03 motherboard.  Is that the problem?
    P.S.  I have contacted HP on many occasions about this, literally stayed on the phone for hours with "customer support" (according to one HP rep, 80% of their customer service reps are based outside of the United States...good luck getting any "technical" help from them) to no avail.  I did talk to one nice tech support guy in Canada who said "it sounds like your unit has a bad processor", so he had HP send me a box to ship my unit to their repair center so they can replace the processor.  However, I have also had HP reps tell me it could be anything from the memory to the hard drive.  Multiple HP reps claimed to me that they have "received no complaints" about this system.  One guy told me he "thought he got an email last week" regarding "something" about the system, but couldn't remember what it was and he put me on hold while he searched for the email.  He never found it.  What a joke.
    EDIT:  Just to clarify, the crashing issue has been happening since day one, but initially I thought it was an issue with Vista.  I had never owned or used Vista before, so I thought maybe Vista was just unstable.  Nope.  I know several people who own Vista and have never experienced these issues.  I have downloaded every update from Microsoft/Windows Update.  I have upgraded to Vista SP2 with all the latest drivers and software for all of my hardware.  No luck.  It is definitely a hardware issue.  Thank god HP's warranty is good for 1 year (I bought my Elite in July).
    Message Edited by Doonyman on 09-24-2009 02:58 AM

    Unfortunately I have to add my disastrous encounter with HP's E9180F a true lemon HP is selling. I must take some responsibility for not carefully researching this model before I purchased, but I trusted the HP name and got stung- big time.
    The scoundrel  :
    HP and its Pavilion Elite e9180f
    Windows 7 64bit
    motherboard - Pegatron  Truckee ver 1.03
    BIOS ver  5.22Intel Core i7 920 @ 2.67GHz
    Memory 9206 MB Ram   
    As so many others have reported my HP E9180f started locking up and going to BSOD right out of the box. My first freeze-up came when I was doing the Windows update process. At first I didn't think much about it but I started getting random freezes a couple time a day. At that point I went online to see if others had experienced the same problem and perhaps had a fix. What I found was very troubling;  I found extensive documentation describing my exact problems and what was really horrifying was the reports of how ridiculous HP's help services were treating people with the problem. At first I didn't totally believe what I was reading on HP's own customer forum; I do now.
    ·         I've went through the total recovery process three times now, HP techs have spent hours remotely running my computer, (yes it did lock up on them to)
    ·         I had to upgraded the BIOS. (HP tech tried, said he had, but he hadn't)
    ·         I was directed to clear the BIOS (luckily for me I had the tools
    ·         Updated all drivers again and again.
    ·         Next I was asked to remove the video card, memory, and motherboard power cable and reseat them. I declined because I didn't want to give HP any reason to void my HP 2 year House Call Care Pack which covers this unit. When I invited HP to send a service tech out to perform these tasks, they said that house call only covers part replacement, we weren't replacing a part. I couldn't believe what I was told. Are you feeling my frustration?  
    Keep in mind that each time HP requests that I make changes, they then ask me to test the system, which I did and each time with the same result, BSOD
    I'm heading into my fifth week of working with HP to fix this problem. and I still haven't even been able to get my case moved up to a senior case manager, what a joke HP's help process is.
     One conversation I loved was;
    HP tech: "I'll have a senior case manager call you within 24 hours."
    Skeptical me: "What should I do if I don't get a call?"
    Silence, no response.
    Me again: "What should I do if I don't get a call?"
    HP tech: "That's an impossibility."
    Guess what? The impossibility became reality (I bet you guessed) .
    HP's last stall tactic was to have me fax them my proof of purchase and invoice and call back in 24 hours. Where have I heard that before? Apparently nothing can go forward until they receive it. So I faxed them the stuff within 10 minutes, and when I called back 24 hours later, guess what, you're right it wasn't on their system yet. I asked couldn't I be escalated to a senior case manager  (it's apparent that only a senior case manager can do anything). "No," was the tech's reply, "call back again later".
    Please if anyone out there knows the secrete to getting a senior case manager, or an HP tech support number here in the U.S. so I can get this thing fixed I'd love to know it.
    Fast becoming HP never again.      

  • How big of a hard drive can I install in my HP Pavilion Elite e9220y Desktop PC

    I have a  HP Pavilion Elite e9220y Desktop PC I have gotten an error on my hard drive BIOHD-8 imminate failure, I am going to replace my drive and would like to know if I can replace it with a 2 TB?

    Hi,
    Should be ok to use 2TB HDD and lower. Anything bigger/larger (capacity) than 2.2TB you may get problem and have to do more work to be able to get it right.
    Regards,
    BH
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  • HP Pavilion Elite e91804 experiencing lock-ups and crashing after LWSEP

    1. Product name and number: HP Pavilion Elite e91804
    2. Operating system: Windows 7 64 bit
    3. No error message (other than blue screen)
    4. My most recent change was sending my computer in for the Limited Warranty Service Enhancement Program, and receiving a new motherboard.
    Before I sent my computer in for the LWSEP I was experiencing lock-ups and crashes only when I was multi-tasking (playing video games, listening to music, and having tabs open in firefox).
    So I sent my computer in for the LWSEP to receive a new motherboard to fix these crashes, however after receiving my computer from them, the lock-ups and crashing have not been fixed and, in fact, have gotten worse. My computer will now lock-up and crash whenever I attempt to stream anything, be that music, video, etc. I can still occasionally play video games, assuming that I am doing nothing else, and that my computer cooperates with me (not locking up), but this only happens about 1/3 of the time.
    My main confusion is that sending my computer in was supposed to fix my problem, not make it worse. Any help would be greatly appreciated.

    1. Product name and number: HP Pavilion Elite e91804
    2. Operating system: Windows 7 64 bit
    3. No error message (other than blue screen)
    4. My most recent change was sending my computer in for the Limited Warranty Service Enhancement Program, and receiving a new motherboard.
    Before I sent my computer in for the LWSEP I was experiencing lock-ups and crashes only when I was multi-tasking (playing video games, listening to music, and having tabs open in firefox).
    So I sent my computer in for the LWSEP to receive a new motherboard to fix these crashes, however after receiving my computer from them, the lock-ups and crashing have not been fixed and, in fact, have gotten worse. My computer will now lock-up and crash whenever I attempt to stream anything, be that music, video, etc. I can still occasionally play video games, assuming that I am doing nothing else, and that my computer cooperates with me (not locking up), but this only happens about 1/3 of the time.
    My main confusion is that sending my computer in was supposed to fix my problem, not make it worse. Any help would be greatly appreciated.

  • HP Pavilion Elite HPE-480t computer and an HP bd 340i 12x blu-ray writer

    I purchased HP 12x Blu-Ray writer model bd340i in the middle of last year. When I purchased my desk top from HP in December of 2010 model HP Pavilion Elite HPE-480t I installed the burner and every thing was working fine. Today I tried to burn a blu-ray disc and it came back with can not read media, that was on imgBurn. So I tried the same on the systems burner and it came back as no disc in tray. I also tried CyberLink burning software and the same thing no disc.
    I then tried to play both store bought and home made blu-ray disc and it could not read the media. I was ready to blame it on a bad burner but I then tried a regular DVD both store bought and home made and it played fine. I then tried to burn a dvd single and dual-layer with all three burning softwares I have and again it was fine, no problems. Its just the blu-ray media that can not be read or writen. The only blu-ray media I used from day one has been Kodak and never had a problem. Thats what baffles me.
    I at this point dont know if its a hardware or software problem with the computer or blu-ray burner or both. 3 different burning programs works fine on DVD's but not blu-ray, Plays DVD's fine but can not play or burn blu-ray discs.
    Could it be the blu-ray laser crapped out and the dvd reading and writing laser is still working ?  Does a blu ray burner even have to lasers for the two medias [DVD and Blu Ray]???
    Everything else with the computer works fine. I even tried uninstalling and reinstalling and its the same, I tried to update the drivers and firmware on your site and still did not work. Please some help.
     When did you purchase your product? :  December2010 
     Product HP Pavilion Elite HPE-480t CTO Desktop PC 
     Select a problem area:  other 
     What is your serial number (SN):  [Personal Information Removed]
     What is your operating system?:  Microsoft Windows 7 Home Premium 64 
     Is your computer unable to work with accessory products? Please select all that apply. other 
     What type and brand of CD/DVD media do you use? Kodak Bu-Ray 25gig and HP dvd 
     Was the CD/DVD writer drive built into the computer when you purchased it? No 
     Can you hear the sound from the connected speakers?  
     Does the display on the product appear to be working properly? Yes 
     Have you connected the product to your TV, DVD player, or music system? No 
     If there is an error message, please specify:  can not read media 
     Problem Description:  I purchased HP 12 Blu-Ray writer model bd340i in the middle of last year. When I purchased my desk top from HP in December of 2010 model HP pavilion Elite HPE-480t I installed the burner and every thing was working fine. Today I tried to burn a blu-ray disc and it came back with can not read media, that was on imgBurn. So I tried the same on the systems burner and it came back as no disc in tray. I also tried CyberLink burning software and the same thing no disc. I then tried to play both store bought and home made blu-ray disc and it could not read the media. I was ready to blame it on a bad burner but I then tried a regular DVD both store bought and home made and it played fine. I then tried to burn a dvd single and dual-layer with all three burning softwares I have and again it was fine, no problems. Its just the blu-ray media that can not be read or writen. The only blu-ray media I used from day one has been Kodak and never had a problem. Thats what baffles me. 
     Please provide previous troubleshooting steps, or information that can help HP assist you.:  I at this point dont know if its a hardware or software problem with the computer or blu-ray burner or both. 3 different burning programs works fine on DVD's but not blu-ray, Plays DVD's fine but can not play blu-ray. 
     Has anything changed since the unit functioned properly (installation of SW, settings, cabling, etc.):  Everything else with the computer works fine. I even tried uninstalling and reinstalling and its the same, I tried to update the drivers and firmware on your site and still did not work. Please some help. 
     How would you describe your technical skill level?:  Intermediate 
     First name Peter 
     Last name Cavalier 
    [Personal Information Removed]
    This question was solved.
    View Solution.

    Arcticwolf, welcome to the forum.
    Let's try another burner to see if that helps solve your problem.  I have used CDBurnerXP for years.  It has burned CD/DVD's when no other burner would work.
    Please let us know if this solves your problem or not.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
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  • Pavilion elite e9110t windows 7 blue screen crash

    hp pavilion elite e9110t  upgraded to win 7  i recieved 2 blue screen crashes today on goggle chrome with the following error codes  
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: d1
    BCP1: 00000000000000B0
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88001770E9D
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    what do i need to do?????   i am using chrome to type this. 
    This question was solved.
    View Solution.

    Joey, welcome to the forum.
    Did you try uninstalling and reinstalling Chrome?  Sometimes a glitch will occur during the original install.  This can cause the problem that you are experiencing.
    Also, you may want to try Internet Explorer or Firefox to see if you receive the same error message.  This will tell you if it is a problem with Chrome or a system problem.
    Please click "Accept as Solution" if your problem is solved.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

  • Unable to use Recovery Manager on HP Pavilion Elite HPE-112y PC Windows 7

    HP Pavilion Elite HPE-112y PC.
    Genuine Windows 7 Home Premium - 64-bit.
    I'm having problems with my Recovery Manager. A few days ago it was working fine. The other day when I tried to access either the "Software Program Reinstallation" or the "Hardware Driver Reinstallation" to check something out, both my DVD and BD drives opened and a message popped up saying:
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    I'm asking around for advice before I try anything. I want to be very cautious before I do anything drastic.
    Is there a chance that I can find my Recovery Partition and restore it? Or will I have to do a full System Recovery to get it restored?
    ===============
    I'm not trying to make any changes yet, but I thought I would take a look at the System Recovery in the Recovery Manager. When I click the System Recovery button this is what I see.
    Restore your computer to its original factory condition.
    Your computer does not have a Recovery partition.
    If you want to continue the restoration process, make sure you have inserted disc #1 and then click "Yes" to continue, or click "No" to exit.
    Is this going to be a problem if I need to restore my system?

    Hi,
    Even though the Recovery Manager software is unable to launch a system recovery, the f11 option may still work as it uses an entry in the BCD ( boot configuration data ) to launch via the f11 method at start-up.  Saying that, I would definitely recommend getting a set of Recovery discs in case it does launch correctly, just to be on the safe side.
    Regards,
    DP-K
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  • HP Pavilion Elite m9258 will not boot up. Won't recognise USB ports -mouse keys etc

    HP Pavilion Elite M9258
    70 percent of the time will not boot up.
    Computet light is on. DVD drive will open and shut. Fans sound slightly quieter when this happens.
    The monitor comes on but the light goes to  orange. When I press any of the monitor buttons, it flashes a message for a few seconds telling me it is in sleep mode and invites me to move the mouse or press a key to continue
    The problem is that the USB ports are not recognised by the computer at this point. The infra red mouse light flashes briefly when the computer is switched on then goes and remains off. The keyboard is also unresponsive.
    The sole fix that  I can find is to repeatedly turn the computer off and on again. After 70 -100 attempts ( over 4 to 6 hours) it suddenly boots up normally. The problem began a year ago and is increasing in duration and severity.

    panjok2 wrote:
    I am having the same problem as Avro500! My computer is the hp pavillon desktop model a6863w. The computer freezes then the keyboard and mouse will not respond and the only thing I can do is shut it down and even then I have to hold the pwer button about 10 sec before it shuts off! I have unplugged all external devices like you told avro500 to do and I did finally get it started but the computer still freezes and it is doing it more often as time goes by! I even paid HP support the $100 dollars (or around that amount) to fix it but it keep happening even after they worked on it but it was after the 7 days or what ever their policy is! They downloaded some security suites and ran their scans! They left Advanced system care, ccleaner and superantispyware on my computer and I was just wondering if they could be conflicting with my paid norton internet security? I have become very flustrated because first off I paid a lot of money for this computer and it's not even 2 years old yet and I also have paid HP a lot of money to fix it and all the guy from India could say to me was "I have been working on this computer and it hasn't froze up so the problem must be fixed!" Well it's not!! and I don't know enough to fix it myself so thats why I paid you a hundred dollars to do it for me! haha thanks for any help!
    you have a different model PC. Don't be a thread hijacker. Start your own thread.
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  • How can I add USB 3.0 to my HP Pavilion Elite HPE-190t CTO Desktop PC?

    How can I add USB 3.0 to my HP Pavilion Elite HPE-190t CTO Desktop PC?  It uses Windows 7 Pro 64-bit OS.
    I can't tell how many or if there are expansion slots inside the case.  Is there a reliable source for such an expansion card?

    Considering the different options that PC could have been ordered with, it might be there is not an empty slot to mount a PCI add-on card to add a USB 3.0 card.  It would be advisable to open the case to see if there is an empty slot.  If there is, then THIS is a choice to add USB 3.0
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  • HP Pavilion Elite e9280t Desktop - Memory Card Reader Stopped Working

    Hello,
             I have a HP Pavilion Elite e9280t CTO Desktop PC ...  The memory card reader recently stopped working.  I believe, maybe the firmware, and/or driver was deleted by one of my optimization softwares. I checked the "Device Manager" list and was unable to locate "any" memory card device.  All the USB plugs work fine. When I place an SD card in the memory card reader slot, the light comes on, but the computer does not recognize the card. The card does not show up in my "Computer"  window with the other drives.  I checked the card out on my other computer, and it worked fine.   I also have an HP laptop that I tested my SD cards on, and the cards worked fine on my laptop. 
            I would appreciate any help, or suggestions, that any one might give.
                                                                                                                                                                         Thank You 

    Read the troubleshooting information on the folowing HP document
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01884924&lc=en&product=4066665&tmp...
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    2015 Microsoft MVP - Windows Experience Consumer

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    I work on behalf of HP
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    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
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    HP Photosmart 7520 AIO
    ++++++++++++++++++
    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

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