HP Pavilion Elite HPE-480t computer and an HP bd 340i 12x blu-ray writer

I purchased HP 12x Blu-Ray writer model bd340i in the middle of last year. When I purchased my desk top from HP in December of 2010 model HP Pavilion Elite HPE-480t I installed the burner and every thing was working fine. Today I tried to burn a blu-ray disc and it came back with can not read media, that was on imgBurn. So I tried the same on the systems burner and it came back as no disc in tray. I also tried CyberLink burning software and the same thing no disc.
I then tried to play both store bought and home made blu-ray disc and it could not read the media. I was ready to blame it on a bad burner but I then tried a regular DVD both store bought and home made and it played fine. I then tried to burn a dvd single and dual-layer with all three burning softwares I have and again it was fine, no problems. Its just the blu-ray media that can not be read or writen. The only blu-ray media I used from day one has been Kodak and never had a problem. Thats what baffles me.
I at this point dont know if its a hardware or software problem with the computer or blu-ray burner or both. 3 different burning programs works fine on DVD's but not blu-ray, Plays DVD's fine but can not play or burn blu-ray discs.
Could it be the blu-ray laser crapped out and the dvd reading and writing laser is still working ? Does a blu ray burner even have to lasers for the two medias [DVD and Blu Ray]???
Everything else with the computer works fine. I even tried uninstalling and reinstalling and its the same, I tried to update the drivers and firmware on your site and still did not work. Please some help.
When did you purchase your product? : December2010
Product HP Pavilion Elite HPE-480t CTO Desktop PC
Select a problem area: other
What is your serial number (SN): [Personal Information Removed]
What is your operating system?: Microsoft Windows 7 Home Premium 64
Is your computer unable to work with accessory products? Please select all that apply. other
What type and brand of CD/DVD media do you use? Kodak Bu-Ray 25gig and HP dvd
Was the CD/DVD writer drive built into the computer when you purchased it? No
Can you hear the sound from the connected speakers?
Does the display on the product appear to be working properly? Yes
Have you connected the product to your TV, DVD player, or music system? No
If there is an error message, please specify: can not read media
Problem Description: I purchased HP 12 Blu-Ray writer model bd340i in the middle of last year. When I purchased my desk top from HP in December of 2010 model HP pavilion Elite HPE-480t I installed the burner and every thing was working fine. Today I tried to burn a blu-ray disc and it came back with can not read media, that was on imgBurn. So I tried the same on the systems burner and it came back as no disc in tray. I also tried CyberLink burning software and the same thing no disc. I then tried to play both store bought and home made blu-ray disc and it could not read the media. I was ready to blame it on a bad burner but I then tried a regular DVD both store bought and home made and it played fine. I then tried to burn a dvd single and dual-layer with all three burning softwares I have and again it was fine, no problems. Its just the blu-ray media that can not be read or writen. The only blu-ray media I used from day one has been Kodak and never had a problem. Thats what baffles me.
Please provide previous troubleshooting steps, or information that can help HP assist you.: I at this point dont know if its a hardware or software problem with the computer or blu-ray burner or both. 3 different burning programs works fine on DVD's but not blu-ray, Plays DVD's fine but can not play blu-ray.
Has anything changed since the unit functioned properly (installation of SW, settings, cabling, etc.): Everything else with the computer works fine. I even tried uninstalling and reinstalling and its the same, I tried to update the drivers and firmware on your site and still did not work. Please some help.
How would you describe your technical skill level?: Intermediate
First name Peter
Last name Cavalier
[Personal Information Removed]
This question was solved.
View Solution.

Arcticwolf, welcome to the forum.
Let's try another burner to see if that helps solve your problem. I have used CDBurnerXP for years. It has burned CD/DVD's when no other burner would work.
Please let us know if this solves your problem or not.
Signature:
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HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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This question was solved.
View Solution.

Hi:
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