Hp pavilion elite m9500f

this computer is god awful!
so I bought this computer and right off the bat I notice the cd rom trays after they're ejected won't go back in.  The outer door slides underneath the cd tray and prevents it from retracting.
but that was a minor issue, so I kept the computer.  3 weeks later the sata drive crashes.  I take it back to the store and they replace it for me.
so it works fine for about 3 weeks, and now it won't turn on.  I shut it off last night and this morning I push the power button and nothing happens.  I unplug it and plug it back in, it boots up enough to give me the blue screen of death.  and no matter what I do, it either doesn't even try to boot up, or it crashes while trying to boot up. 
so today I'm taking the computer back to the store, but I WILL NOT be getting another hp any time soon, if ever. 
maybe I'm just unlucky and picking the lemons of the computers, but after 2 major issues like this, I'm thinking its a design flaw as evident by the cd case.  obviously these things were built sloppily.

I purchased my HP Pavilion Elite m9350f on 09/20/08 and it died today. Since I bought the computer at Circuit City (no longer in business), I had to deal with HP's technical support department. I was kept on the phone for 87 minutes while they had me try the standard lame tests to see if the computer was really malfunctioning. They will not replace it with a new one. I am filing a complaint with my state's Office of Consumer Affairs. The motherboard went out on the computer. A motherboard should not break down after 6 months of use. The motherboard had to be already be defective when I purchased this computer.  I had this exact same problem with Gateway and that is why I no longer do business with them. Additionally, I learned from an insider that when you send in the computer, the replacement part is a refurbished part and it is only guaranteed for 90 days. The intent is to string you along until the warranty runs out. I will NEVER purchase another HP product.

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  • Pavilion Elite e9180f freezes, crashes, BSOD

    I am one of the many unhappy customers who bought this piece of junk (Pavilion Elite e9180f) and waited too long to return it because in my naivete, I thought it was some kind of simple software issue.  Nope!  It's definitely something wrong with the hardware, because the freezes and crashes have been happening since day 1, right when I took the thing out of the box.
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    Like everyone else, the freezes and crashes happen either one of two ways:
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    Sometimes I'll get a BSOD or error screen, sometimes I won't (in which case your only option is to do a cold re-boot.)  When I do get the BSOD, the error is ALWAYS the "did not get a response from the secondary processor" yada yada.  I wish HP would just admit they shipped this model out with a bad processor/motherboard/whatever and do an official recall.  I have owned PCs for the last 13 years and this is the worst and most consistently disappointing experience I have ever had.
    What is the hardware issue?  Which part is the lemon part?  The motherboard?  The processor?  The BSODs seem to indicate a bad processor.  I do have the Pegatron Truckee version 1.03 motherboard.  Is that the problem?
    P.S.  I have contacted HP on many occasions about this, literally stayed on the phone for hours with "customer support" (according to one HP rep, 80% of their customer service reps are based outside of the United States...good luck getting any "technical" help from them) to no avail.  I did talk to one nice tech support guy in Canada who said "it sounds like your unit has a bad processor", so he had HP send me a box to ship my unit to their repair center so they can replace the processor.  However, I have also had HP reps tell me it could be anything from the memory to the hard drive.  Multiple HP reps claimed to me that they have "received no complaints" about this system.  One guy told me he "thought he got an email last week" regarding "something" about the system, but couldn't remember what it was and he put me on hold while he searched for the email.  He never found it.  What a joke.
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    Message Edited by Doonyman on 09-24-2009 02:58 AM

    Unfortunately I have to add my disastrous encounter with HP's E9180F a true lemon HP is selling. I must take some responsibility for not carefully researching this model before I purchased, but I trusted the HP name and got stung- big time.
    The scoundrel  :
    HP and its Pavilion Elite e9180f
    Windows 7 64bit
    motherboard - Pegatron  Truckee ver 1.03
    BIOS ver  5.22Intel Core i7 920 @ 2.67GHz
    Memory 9206 MB Ram   
    As so many others have reported my HP E9180f started locking up and going to BSOD right out of the box. My first freeze-up came when I was doing the Windows update process. At first I didn't think much about it but I started getting random freezes a couple time a day. At that point I went online to see if others had experienced the same problem and perhaps had a fix. What I found was very troubling;  I found extensive documentation describing my exact problems and what was really horrifying was the reports of how ridiculous HP's help services were treating people with the problem. At first I didn't totally believe what I was reading on HP's own customer forum; I do now.
    ·         I've went through the total recovery process three times now, HP techs have spent hours remotely running my computer, (yes it did lock up on them to)
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    ·         I was directed to clear the BIOS (luckily for me I had the tools
    ·         Updated all drivers again and again.
    ·         Next I was asked to remove the video card, memory, and motherboard power cable and reseat them. I declined because I didn't want to give HP any reason to void my HP 2 year House Call Care Pack which covers this unit. When I invited HP to send a service tech out to perform these tasks, they said that house call only covers part replacement, we weren't replacing a part. I couldn't believe what I was told. Are you feeling my frustration?  
    Keep in mind that each time HP requests that I make changes, they then ask me to test the system, which I did and each time with the same result, BSOD
    I'm heading into my fifth week of working with HP to fix this problem. and I still haven't even been able to get my case moved up to a senior case manager, what a joke HP's help process is.
     One conversation I loved was;
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    Skeptical me: "What should I do if I don't get a call?"
    Silence, no response.
    Me again: "What should I do if I don't get a call?"
    HP tech: "That's an impossibility."
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    Please if anyone out there knows the secrete to getting a senior case manager, or an HP tech support number here in the U.S. so I can get this thing fixed I'd love to know it.
    Fast becoming HP never again.      

  • How big of a hard drive can I install in my HP Pavilion Elite e9220y Desktop PC

    I have a  HP Pavilion Elite e9220y Desktop PC I have gotten an error on my hard drive BIOHD-8 imminate failure, I am going to replace my drive and would like to know if I can replace it with a 2 TB?

    Hi,
    Should be ok to use 2TB HDD and lower. Anything bigger/larger (capacity) than 2.2TB you may get problem and have to do more work to be able to get it right.
    Regards,
    BH
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  • HP Pavilion Elite e91804 experiencing lock-ups and crashing after LWSEP

    1. Product name and number: HP Pavilion Elite e91804
    2. Operating system: Windows 7 64 bit
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    1. Product name and number: HP Pavilion Elite e91804
    2. Operating system: Windows 7 64 bit
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  • HP Pavilion Elite HPE-480t computer and an HP bd 340i 12x blu-ray writer

    I purchased HP 12x Blu-Ray writer model bd340i in the middle of last year. When I purchased my desk top from HP in December of 2010 model HP Pavilion Elite HPE-480t I installed the burner and every thing was working fine. Today I tried to burn a blu-ray disc and it came back with can not read media, that was on imgBurn. So I tried the same on the systems burner and it came back as no disc in tray. I also tried CyberLink burning software and the same thing no disc.
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     Product HP Pavilion Elite HPE-480t CTO Desktop PC 
     Select a problem area:  other 
     What is your serial number (SN):  [Personal Information Removed]
     What is your operating system?:  Microsoft Windows 7 Home Premium 64 
     Is your computer unable to work with accessory products? Please select all that apply. other 
     What type and brand of CD/DVD media do you use? Kodak Bu-Ray 25gig and HP dvd 
     Was the CD/DVD writer drive built into the computer when you purchased it? No 
     Can you hear the sound from the connected speakers?  
     Does the display on the product appear to be working properly? Yes 
     Have you connected the product to your TV, DVD player, or music system? No 
     If there is an error message, please specify:  can not read media 
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     How would you describe your technical skill level?:  Intermediate 
     First name Peter 
     Last name Cavalier 
    [Personal Information Removed]
    This question was solved.
    View Solution.

    Arcticwolf, welcome to the forum.
    Let's try another burner to see if that helps solve your problem.  I have used CDBurnerXP for years.  It has burned CD/DVD's when no other burner would work.
    Please let us know if this solves your problem or not.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
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  • Pavilion elite e9110t windows 7 blue screen crash

    hp pavilion elite e9110t  upgraded to win 7  i recieved 2 blue screen crashes today on goggle chrome with the following error codes  
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    Service Pack: 1_0
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    This question was solved.
    View Solution.

    Joey, welcome to the forum.
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    Also, you may want to try Internet Explorer or Firefox to see if you receive the same error message.  This will tell you if it is a problem with Chrome or a system problem.
    Please click "Accept as Solution" if your problem is solved.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
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  • Unable to use Recovery Manager on HP Pavilion Elite HPE-112y PC Windows 7

    HP Pavilion Elite HPE-112y PC.
    Genuine Windows 7 Home Premium - 64-bit.
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    ===============
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    Hi,
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    Regards,
    DP-K
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  • Hp pavilion elite e9120y pc computer will not boot up. memory could not read

    HP Pavilion Elite e9120y PC  Vista Computer wil not boot two error messages 1. instruction at 0x74d605ef referenced
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    Hi @gjtomlin ,
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    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • HP Pavilion Elite m9258 will not boot up. Won't recognise USB ports -mouse keys etc

    HP Pavilion Elite M9258
    70 percent of the time will not boot up.
    Computet light is on. DVD drive will open and shut. Fans sound slightly quieter when this happens.
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    panjok2 wrote:
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    you have a different model PC. Don't be a thread hijacker. Start your own thread.
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  • How can I add USB 3.0 to my HP Pavilion Elite HPE-190t CTO Desktop PC?

    How can I add USB 3.0 to my HP Pavilion Elite HPE-190t CTO Desktop PC?  It uses Windows 7 Pro 64-bit OS.
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    Considering the different options that PC could have been ordered with, it might be there is not an empty slot to mount a PCI add-on card to add a USB 3.0 card.  It would be advisable to open the case to see if there is an empty slot.  If there is, then THIS is a choice to add USB 3.0
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  • HP Pavilion Elite e9280t Desktop - Memory Card Reader Stopped Working

    Hello,
             I have a HP Pavilion Elite e9280t CTO Desktop PC ...  The memory card reader recently stopped working.  I believe, maybe the firmware, and/or driver was deleted by one of my optimization softwares. I checked the "Device Manager" list and was unable to locate "any" memory card device.  All the USB plugs work fine. When I place an SD card in the memory card reader slot, the light comes on, but the computer does not recognize the card. The card does not show up in my "Computer"  window with the other drives.  I checked the card out on my other computer, and it worked fine.   I also have an HP laptop that I tested my SD cards on, and the cards worked fine on my laptop. 
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                                                                                                                                                                         Thank You 

    Read the troubleshooting information on the folowing HP document
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01884924&lc=en&product=4066665&tmp...
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  • My HP Pavilion Elite m9058n PC's Card-Readers Stop Reading/Recognizing My SDHC Cards

    Just about 2 weeks ago my HP Pavilion Elite m9058n PC's card readers stop reading or recognizing my memory cards used to store the pictures I took. They used to be able to read my SDHC cards (Sandisk, Kinston, Panasonic) before. Don't understand why they stop reading, even recognizing all of them. My O/S is Windows 8. The initial symptom was the options for processing the inserted cards seemed to be showing up slower than before and then I had to withdraw the cards and re-insert them so that such option screen appear. Then later on it didn't show up at all. And when I checked "This PC" ("computer" or "my computer" in other Windows versions), I didn't see the DRIVE LETTERS, like G, K, or J, etc. for the memory card readers any more. Now if I connect my camera directly with my PC, I see on the camera model number on "This PC" screen. 
    Please help me understand what this problem is and kindly provide me with the best solutions you can.
    Thank you very much.

    Hi,
    I understand your card reader is not working as you have previously experienced. Take a look at the following document, Using and Troubleshooting Memory Card Readers (Windows 8), specifically the "Resolving issues with memory cards" section. Hopefully there will be something in there that is useful for you. Best of luck. Have a wonderful day.  
    Ryan1216
    I work on behalf of HP
    The advice and opinions given here are my own and not those of HP

  • My HP Pavilion Elite m9060n Media-Centre PC has refused to start up requiring a long time-consuming

    My desktop HP Pavilion Elite m9060n has given me great difficulty on start-up twice now; requiring a number of efforts to finally get it to work...this has never happened to me before. I was notified by "windows" that this may have been the result of plugging in a new device i.e. a camera; however, I have not introduced any new hardware. I DID download software "Roxio NXT and Corel Paintshop" shortly before these incidents. I would simply go back and Restore from the time before these items were introduced, but if I do I lose both programs!!...as I didn't pay extra for download protection. What are any other probable causes that I may investigate? Thanks, from a semi-literate compu-user.

    Hello Morrismornic,
    Try putting your computer in a clean boot state to see if the problem still appears with nothing loading.
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    If the software is causing the problems you are experiencing you may want to see if there is a repair option or check with Roxio to see if you would be able to redownload the software if you "lost" it.
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  • Speaker squeel in my HP Pavilion Elite e9180t

    I purchased my  HP Pavilion Elite e9180t in Oct. with Vista Loaded on it. Plan was to upgrade to 7 for ease of home networking.
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    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

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