HP Pavilion Entertainment PC ( KN895UA) - Blu-ray Drive not showing in My Computer

Product Name: Pavilion dv9830us Entertainment Notebook PC
Operating System: Windows 7 Home Edition 64-bit
Description: My Blu-ray drive isn't showing up in my computer. When I go to device manager, the BD drive is there, but there is a yellow triangle over the icon with an exclamation mark showing. I tried updating the driver, but it said the driver was uptodate. Any ideas on how to fix this issue?
Error message: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Thank you in advance.
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Hi,
Try following the procedure under the sub-heading Resolution – Method 3: Manually fix corrupted registry entries on the link below to remove the Upper and Lower filters and see if this corrects the issue.
http://support.microsoft.com/kb/982116
Regards,
DP-K
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Blu Ray drive not working at all

I have an HP ENVY 17-j092nr Notebook PC. The Blu Ray player that came with it was the Mat**bleep**a BD CMB UJ 162. This drive worked, and then stopped. It won't read any disc of any kind at all anymore. Not audio CDs, no Blu Ray discs, no program instalation discs. Although I recently upgraded to Windows 10, this was an issue when I had Windows 8.1. So it's not a Windows 10 problem. Checking the upper and lower filters in the registry, deleting them, re installing drivers, getting rid of iTunes, none of that has worked.  My device manager says the device is working properly. What the dirve does do often, with or whithout a cd in it, is it'll click three times, as though trying to read a disc, and then stop. The action light on the dirve itself flashes while this is going on.
Here is the iTunes diagnostic I ran on the drive:
Finally here is the diagnostic report from iTunes, just as an addition:Microsoft Windows 8 x64 Home Premium Edition (Build 9200)Hewlett-Packard HP ENVY 17 Notebook PCiTunes 12.1.1.4QuickTime not availableFairPlay 2.7.50Apple Application Support 3.1.2iPod Updater Library 12.0CD Driver 2.2.5.0CD Driver DLL 2.1.3.1Apple Mobile Device 8.1.1.3Apple Mobile Device Driver 1.65.0.0Bonjour 3.0.0.10 (333.10)Gracenote SDK 3.06.0.2770Gracenote MusicID 3.06.0.2770Gracenote Submit 3.06.0.2770Gracenote DSP 3.06.0.2770 iTunes Serial Number 0000005832295450 Current user is not an administrator.The current local date and time is 2015-02-20 23:45:49.iTunes is not running in safe mode.WebKit accelerated compositing is enabled.HDCP is supported.Core Media is supported.  **** External Plug-ins Information **** No external plug-ins installed. iPodService 12.1.1.4 (x64) is currently running.iTunesHelper 12.1.1.4 is currently running.Apple Mobile Device Service service 3.3.0.0 is currently running. **** CD/DVD Drive Tests **** No drivers in LowerFilters.No drivers in UpperFilters. E: hp BD CMB UJ162, Rev 1.00Drive is empty.
Here is the report I got after running the Microsoft Fix It Tool:
  All my media is definitely readable, as they work on any other device. I had it suggested to me that the laser may be dead.
If there's any help at all on this, I'd really appreciate it. If I must replace the drive, is that cumbersome to do?
Thanks in advance for the help!
Marquel McGhee

I have exactly the same problem... mine sounds like it is trying to read the disk, makes loads of juddering noises. i have to keep taking it in and out till it finally works. games, dvds, cds, the lot. i took it to the so called pc experts where i got my laptop from and they said it happens and to restore the computer to its original factory settings, it worked for him, however it didnt work for me, well, it did then went back to its old ways the second time i used it. so i think i may have a deeper problem, but it could always work for you.
sorry i havent been much help, but i would also like to hear some suggestions! it is extremely frustrating..

Blue ray drive not working all of a sudden and not reading any discs

I am using hp hdx 18 laptop which is a few years old and it was working fine until recently i found that the drive doesn't read discs anymore but the device manager shows it's fine and it tries to read by spinning and making noise and then stop
I tried to boot the machine from dvd in setup but it will just go straight to HDD bootup.
is it busted? just wondering what I can do to see if there's anything I can do before getting an external drive
thanks
donald

It could have failed as suppected. When you tried to boot to a DVD or Restore disk, did you remember to change the boot order to DVD/CD first device?
The drive is normally a replaceable device but an external device should work OK, too.
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How to know if my HP Pavilion Notebook can support Super Multi Blue-Ray drive?

Hi,
My HP laptop is:
HP Pavilion dv6-6093ex Entertainment Notebook PC support
LM610EA#A2N
How to know if my HP Pavilion Notebook can support Blue-Ray drive?.
I need to install a Super Multi Blue-Ray drive, with these capabilites::: read and write all types of disc formats in one convenient package: CD±R, DVD ±R , CD±RW, DVD±RW, CD-ROM, DVD-ROM, DVD-RAM and Blu-ray disc.
If it can support, then I must purchase HP Blue-ray device, or I can purchase any other brands, such as LG 16x Internal Blu Ray/DVD/CD Burner Writer Drive + sata data & power cables .
First of all: my Optical drive is: LightScribe SuperMulti DVD±R/RW with Double Layer Support, and with the capabilities
hp CDDVDW TS-L633R
Media Type DVD Writer
Name hp CDDVDW TS-L633R
Availability Running/Full Power
Capabilities Random Access, Supports Writing, Supports Removable Media
Read capabilities CD-R, CD-RW, CD-ROM, DVD-RAM, DVD-ROM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD-RW DL, DVD+R DL
Write capabilities CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD+R DL
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Config Manager User Config FALSE
Drive E:
Media Loaded FALSE
SCSI Bus 0
SCSI Logical Unit 0
SCSI Port 0
SCSI Target Id 1
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Anyway, Could you please confirm for me this the Maximum resolution of my VGA is 1366 by 768 pixels, and cannot be extended.
That is correct. It cannot be extended. That is the limit for the built-in display. Using an external display that is capable of higher resolution might help in that matter but then you loose the portability of the laptop.
I came across a free BluRay player just this week, it is found here. Leawo Blu-ray player: http://www.leawo.org/blu-ray-player/
It is the only free BluRay player I have found.
That is about all I can do to help. The other possibility would be to get an external Bluray drive that can fulfill all your expectations, give you lightscribe, and possibly a BluRay player included with the purchase. It would be much less worrisome on your part and there would not be any modifications to the laptop.
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DVD/CD/Blu-Ray Drive on HP Pavilion DV6 not working....

HP Pavilion DV6 with Blu-Ray
The DVD/CD/Blu-Ray drive suddenly stopped popping open or being recognized. I need to double check that there is nothing else I need to try to fix before having to buy a replacement part.
I've already tried....
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2. Removed cd. (I had to remove the drive to get the cd out. It was a library cd so I thought that the security strip on it might have caused a problem.)
After these two things it still isn't working. Everything else is fine. I just want to make sure there is nothing else I need to try or check before buying a replacement part.

Hi RavenMidnight,
For the DVD/CD/Blu-Ray drive no longer ejecting, there is not much troubleshooting that you can do to resolve the issue. I have included the document 'Opening a Stuck CD or DVD Drive Tray (Windows 7, Vista, XP)'. This document will show you two ways as a work around for opening the drive. When you do have the drive open, double check to make sure that there are no obstructions in the path of the tray.
If there are not obstructions, and the tray is still not functioning properly. I have included the document for 'Steps for Removing and Replacing the CD or DVD Drive'.
Please let me know if any of these steps have resolved the issue, thank you.
I worked on behalf of HP

DVD drive to blu-ray drive repacement

Which Blu-ray drive would be a replacement for my Pavilion dv6-3025dx entertainment notebook?

According to the HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide for your HP Pavilion dv6-3025dx Entertainment Notebook Computer, the following optical drives are supported;
603677-001 - DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe
603678-001 - Blu-ray ROM with LightScribe DVD±RW Super Multi Double-Layer Drive
614333-001 - Blu-ray ROM DVD±RW Super Multi Double-Layer Drive
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
Frank
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PHYSICALLY HAVE A BLU RAY DRIVE but properties lists HP TS L633r NOT blu ray

I have a HP Pavilion Laptop DV7-6B55DX,A1T53UA#ABA Windows 7 Pro. 64 bit, The Specks. shows it to have a Super Multi DVD Burner TS L633R as the optical drive. It also shows up in My Drive Properties. BUT, I PHYSICALLY HAVE A BLU RAY DRIVE. I verified this by the drive cover branded with Blu- Ray Disc and Logo, and the Laser Light being Blue rather than red, additionally seeing a Lightscribe sensor. After Hours on Phone with HP they say I don't have Blu Ray (because the Specks. say it is not so). Had a Case Mgr telling me that the Laptop was Modified by someone, and it did not come from the factory with it. I bought it at BB Factory Sealed. It also went to HP Repair for an un related problem and they verified that the Laptop was never Modified. Case Mgr. wants me to send it back for eng. to look at and remove the Blu Ray and put in a Super Multi DVD Burner, as the Factory specks called for. The only thing I need is to find out what Blu Ray I have so I can get drivers/firmware. PS Case Mgr. was not willing to do any type of Compensation,
So, the Drive will not play Blu Ray Disks. Windows does not recognize a Blu Rayt on the drive. I have looked everywhere do not even know how to get a driver/firmware to make it work since, after looking everywhere for a driver and or Firmware to get it work, Additionally, I do not know what the Blu Ray drive really is
This question was solved.
View Solution.

Thank you once again, The EMail from HP is the one which states what was in their records for my laptop.
Part # 574285-FC1 -
Part Description - DRV,STD,DVDSM LS,SATA 12.7,TSST -
Serial Number [Personal Information Removed] is what should be in my laptop. Their Serial # is 14 Characters. HP's factory says this was shipped in the laptop.
They told me to pop out occ and verify the numbers, if they are the same, it is not blu ray. I am hestant to do so since it is still in warranty. PS Case Mgr told me firmly if I had to send it back in repair they would remove the occ drive, since they have a case # and put a super multi as per spec into it. so, my serial # wont help you, will it?.

CD/ Blu-ray Drive Will Not Open/ Function Correctly

My CD/ Blu-ray drive will not open. I can force it open with a paper clip and put in a disk that way but it does not activate and read the disk. The drive also does not appear as a file selection under my hard disk drives section of my computer.
With this I am assuming my optical drive is broken so I tried looking for a replacement. I searched for the name of the optical drive in the HP PartSurfer and it says it is called SPS-DRV DVD SATA BD Combo 12.7. Just to be sure, is that the correct part I am looking for? If so, and say I were to go ahead and order this part, how do I go about removing the optical drive in my labtop and replacing it with the new drive?
This question was solved.
View Solution.

Hi,
Yes..that is the right part for your notebook.
HP Pavilion dv6-3259wm Entertainment Notebook PC - (XZ087UA): 603678-001
You can follow the instructions from the links below:
Removing and Replacing the CD/DVD Drive
Or,
HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide
Note:
If you have HP Support Assistant installed on the computer(The Blue Question Mark) then open it ==> Complete all pending Updates & Tuneups==> Restart and Check. It may solve your problem
Although I am an HP employee, I am speaking for myself and not for HP.
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External Blu-Ray drive for HP Envy Lightscribe Issues

My HP Envy 13-1100ea came with an HP external Blu-Ray drive (HP Part No: 538333-001) which identifies itself as an Optiarc BD ROM BC-5600S. In the HP Envy 13 service manual it mentions this drive as having Lightscribe functionality but I cannot seem to get the drive to be detected by the Lightscribe Control Panel or any Lightscribe labelling software. I have tried installing the Lightscribe software (older version) from the HP product support page as well as the latest software and diagnostic utilities direct from the Lightscribe site but nothing has seemed to work so far. Has anyone had any success burning Lightscribe labels with this drive or have any advice that might get things working?

The drive has the following logo on the bottom plate:
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Can I put Blu-ray drive on Qosmio G30?

Hi all,
I have a Qosmio G30-163 with an HD DVD Drive (MATSU****A G8CC00031720) and I am currently in the process of upgrading it.
I recently bought a 4GB RAM upgrade kit from Crucial (CT2KIT25664AC667) and am looking into further upgrades.
Does anyone know if it is possible to replace the HD DVD Drive with a Blu-ray drive?
My research has led me to the Sony Optiarc BC-5500A which I have found has the same height dimension (12.7mm) and also the same interface connector at the rear (E-IDE).
I have read in the forums that someone has managed to use a similar drive on a Qosmio and that the drive may need to be configured to slave mode as opposed to master.
If anyone knows if this would work or has any further information I would greatly appreciate it!
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Well, I sent the same question to Toshiba Support, and they got back to me the next day - How's that for support!
What they said was:
"we think it is likely that the Blu-ray drive would work so long as it physically fits and it has the same adapter. Older systems will require enough graphics processing power to cope with Blu-ray. This system has the NVIDIA GeForce Go 7600 which should cope with it.
We cant guarantee that this drive would work but we think it likely that it will but you install it at your own risk.
Prior to installing more modern hardware it might be wise to check that you have the latest BIOS version."
This sounds very promising to me, so I am seriosusly considering buying the Blu-ray drive!
Does anyone have any experience of using Sony Optiarc products?
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Is it possible to connect an external blue ray drive via USB with a mac mini to watch HD videos?

Is it possible to connect an external blue ray drive to a mac mini to watch HD videos? Iy yes, what additional software / hardware is necessary?

Saul in PA wrote:
There is some new software that allows playing:
http://www.macworld.com/article/160977/2011/07/blu_ray_movie_playback_comes_to_t he_mac.html
Did you even read the article you linked to?
Here's a quote from it
"The video itself looked fine when it played properly, but it stopped and started constantly, and often displayed with huge, ugly artifacts. And at times, the app would freeze completely and require a force quit.
Just to make sure it wasn’t a problem with one Blu-ray disc, I tried some others. With Hot Tub Time Machine the results were much, much worse. It got a few seconds into the United Artists logo before the movie and completely froze playback. On several attempts. With David Cronenberg’s The Fly, playback was generally better—but the software played the ‘making of’ movie instead of the actual film. I thought there might have been a preference to help with the movie selection, but—wait for it—the Preferences item didn’t do anything when I selected it."
Not very promising is it

Can i upgrade to a blu ray drive

I have a late 07 macbook 13" (white) and have been looking into upgrading the optic drive, since the one in it cant even write dvds. So i pondered why not go all the way and instead of getting an external drive get an internal drive. and on top of that make it blu ray r + rw ive found a couple af resonably priced drives, but now ive come to the Question , is it possible to do to my macbook being that it is so old. I am runing lion so im assuming it can read a blu ray disk and burn them but is my computer able to. What do i do i have the know how to install it on my on but i just need a link to an internal blu ray r + rw drive that is compatable with my computer and if there even is one.
Mac Specs:
Processor: 2GHz Intel Core 2 Duo
Memory:4.0 GB 667 MHz DDR2 SDRAM
OS: Mac OS X Lion 10.7
Current Optic Drive:
MATSHITA CD-RW CW-8221
Firmware Revision:          GA0K
Interconnect:          ATAPI
Burn Support:          Yes (Apple Shipping Drive)
Cache:          2048 KB
Reads DVD:          Yes
CD-Write:          -R, -RW
Write Strategies:          CD-TAO, CD-SAO, CD-Raw
PLEASE HELP ME ALL I WANT IS TO PLAY AND WRITE BLU RAY DISKS ON MY MACBOOK, AND TO KNOW IF I'LL HAVE TO SUCK IT UP AND BUY AN UGLY EXTERNAL BLU RAY DRIVE OR KEEP A NICE CLEAN SLEAK LAPTOP WITH INTERNAL BLU RAY DRIVE!!!

I don't know if it will work with a 2007 but I do know that the optical drive in it has an IDE interface not a SATA. So any Blu-Ray drive would have to be IDE.

Internal Blu-ray drive upgrade.

Hi, as the ongoing saga of desiring a Blu-ray Read & Write drive in a Macbook Pro 17" is still a painful bag of hurt for many people including myself, I still can't help try and track down a suitable possible solution and likely contender.
I previously had upgraded the MacBook Pro's internal 2.5" Hard Disk Drive after having learned at the time that the internal cleareance of my early 2009 unibody MBP 17" allowed a capacious maximum form-factor 'thickness' of 12.5mm instead of the usual 9.5mm for an internal HDD. This was an extremely rewarding piece of info and allowed me to grace the MBP with a 1TB HDD inside, which is absolutely fantastic especially when using space for Bootcamp and of course dealing with Hi Definition video files using FCS, in which you can 'never' have enough space for (transcoding into Apple Pro Res can turn out some seriously huge files). The now fitted internal 1TB drive has now enabled the MacBook Pro 17 to become mobile once again and not fully relying on external drives.
Except Blu-ray.
I'm personally not keen on attaching an external Blu-ray drive which is why I initially got a MBP for mobility and therefore still looking for an eventual compatible internal version. The irony is that Final Cut Studio can edit and process Hi Definition Media, albeit without proper large optical-disc storage media to store it on and FCS's Compressor will even transcode it to Blu-ray format and burn on output to Blu-ray disc (even has a Blu-ray New Batch template). Toast 10 & 11 Titanium deals with Blu-ray (via it's Blu-ray plugin). Therefore it continues to be a painful legacy that the MBP is devoid of one.
My question is this, if upgrading the internal Super-drive to another optical drive, what are the exact dimension restriction and therefore the allowed thickness form-factor for a slot-loading optical drive on it's 'own' and with it's securing bracket/bezel. Is the bracket/bezel a standard fixture that will de-assemble and be re-used with a new replacement, or would any replacement drive come with a new suitable on affixed.
Any thoughts on the following two likely contenders. The first drive by FastMac Reads & Writes Blu-ray, the second drive by Sony Reads Blu-ray only but both makes read & write DVD's (no doubt Sony has a writeable slot-loading version somewhere buried within one of their Web Site because I had a Sony Laptop about 4 or 5 years ago that burned Blu-ray). The FastMac drive looks promising if the company is legit:-
http://store.fastmac.com/product_info.php?products_id=338
http://www.play.com/PC/PCs/-/3245/2512/-/18658441/Sony-BC-5640H-Slot-Loading-Sli m-Blu-Ray-Combo-Drive/Product.html
http://webcache.googleusercontent.com/search?q=cache:tGtqxbfqWNsJ:www.sony-optia rc.eu/products/bluraydrivesnotebooks/bc5640h.html+Sony+BC-5640H&cd=1&hl=en&ct=cl nk&gl=uk&source=www.google.co.uk
It doesn't matter if for at least the immediate time being, it may not be actually possible to play Blu-ray movies within OS X lacking the kernels for it. If a compatible drive was found, then the rewards are:-
Storing massive amounts of data (up to 50GB on one disc). Fantastic fro backups and archiving.
Being able to FINNALLY output edited Hi Def video/movies from Final Cut Studio onto a Blu-ray disc and then playing that on a dedicated external Blu-ray player elsewhere.
Booting-up in Bootcamp for attempting to play-back Blu-ray movies using windows drivers, software and built-in OS kernels. (I'm not a Windows person, but can't deny it can save the day where some things are concerned)
Future-proofing; if one day soon Apple smiles on us all and releases a system OS update that enables 'full' Blu-ray support (or some other upgrade)

I have noted that on numerous wish lists for Mac enhancements has been Blue Ray capability. I looked at the Fast mac web site and the specifications were impressive. When I saw the price, I had to have the Heimlich maneuver performed. This is not to dissuade you or anyone else to purchase one. It simply is a reflection of my cheapness ex. for me SSD are overpriced for the value received but I take no issue for those who but them.
What I find to be very peculiar is the issue of apparent compatibility with only pre-unibody MBPs. We know that these MBP are slower than the subsequent generations. Blu-ray vidio files are huge. To load, tranferr, edit and compile these such files is best served with a fast processor. To install this on an older MBP seem like simultanously taking a step forward and a step backward.
Your list of virtues has merit but I have to take exception with your 'Future Proofing'. Apple has a habit of going down the road less traveled. If and when they integrate Blu-ray capability in their MBPs, it does not follow that the Fast Mac drive will be the same or have software compatibility.
I have both a pre-unibody MBP and a unibody MBP. I have changed the optical drive on the old machine and I have just looked inside the newer one (when I upgraded the HHD). They both APPEAR to be identical but I suspect there may be subtle physical differences. Hence this may be the reason why it can be installed only pre-unibody MBPs. (I can be bribed to take the both out and compare them!)
I would suggest to contact the technical department at OWC and find out if they are familiar with this product and what opinions they may have. I have dealt with them on several occasions and they seem knowledgeable.
Ciao.

Can i install a blue ray drive in my laptop?

My laptop is the G62t series. I would like to install a blue ray drive in bt dnt know if my laptop can be able to do so.
here is a link which should help:
http://www.shopping.hp.com/webapp/series/category/notebooks/G62t_series/3/computer_store
any help would be great. Thanks

not recommended...but here is a prior post that answers it:
prior post
This ebay seller apparently has the drives for all HP models...the exact part number you need (depends on whether yours is black or biscotti in color) is in the prior link above.I would contact the seller in advance with a question and be sure he has your exact model as he seems to be selling IDE drives and I am sure yours is a SATA interface.
eBay
$139 is not too bad. A Blu-Ray reader with a DVD burner was an option on your laptop series so it can work. You likely will need to add Blu-Ray playback software to watch movies. If you wanted a Blu-Ray burner the answer is even more complex so I hope you only meant you want a drive to watch Blu-Ray movies.

Installing a Blu-Ray Drive in my Mac Pro...

I am considering installing a Blu-Ray drive in my second drive location on my mac pro. The drive I am interested in is this one:
http://www.videoguys.com/bdr202.html
When I spoke with the gentlemen there, he advised me that he didn't believe it would fit in the Mac Pro. How could that be? Isn't there a standard size for all media drives like DVD, CD, and blu-ray drives? Anyone know for sure if this will fit?

It is a standard sized drive and WILL fit
Although you should always be mindful to be sure that you have remove ALL bezels which can interfere with the drive fitting else the drawer mechanism. The easy way to be sure is to make it look exactly like the SuperDrive. The one that is typically missed is the bezel that's right on the end of the drawer. It can be had to spot but it's there.

HP Pavilion Entertainm​ent PC ( KN895UA) - Blu-ray Drive not showing in My Computer

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HP Pavilion Entertainment PC ( KN895UA) - Blu-ray Drive not showing in My Computer